🌟Empathetic Recruiter🌟Driven🌟Relationship Zealot 🌟Coach 🌟Elevated Experiences 🌟Organizational Development Specialist 🌟 Employee Engagement Leader

Executive Empress Executive Coaching & Recruiting

Executive Recruiting Partner:  Concierge-Style
Working with urgency and empathy, I make my clients look good while filling their executive roles with exceptional candidates.

Executive Recruiter

My experience as a C-Suite leader/hiring manager, corporate trainer, and recruiter have positioned me well to provide the following services. 

Executive Coaching: 
My passion is in developing people. My Executive Coaching clients range from mid-level and growing to senior leaders refining their leadership skills and navigating their leadership journey. We tackle the pillars of leadership and incorporate individual experiences as well.

Career & Job Search Coaching:
My background as a recruiter (both corporate & agency), and hiring manager, as well as building a large LinkedIn community, gives me insight into the rollercoaster that is job searching. Many of my job search clients are looking for growth opportunities while others have been laid off and need work quickly.

Executive Coach 

RECRUIT CRM: Affiliate Partnership
(Aug 2023 - Current)
This ATS + CRM is magical. Never ghost a candidate again with Recruit CRM keeping you organized and efficient.
https://recruitcrm.io/?linkId=lp_056505&sourceId=lisa-dean&tenantId=recruitcrm

MASSIVE: Brand Ambassador
(Dec 2023 - Current)
Massive applies to 50 jobs a week FOR you! I’m a cheerleader for them! Let it work in quantity remote applications while you work on local hybrid and on-site quality applications. Today’s market calls for a variety of strategies.
usemassive.com/?via=lisa

RESUME GENIUS: Contributing Partner
(Nov 2023 - Current)
Resume Genius has asked me to partner with them as an Industry Expert with Resume Reviews. You can find out more about them (and me) here. https://resumegenius.com/about 

EARNBETTER: Affiliate Partner
(Jan 2023-March 2023)

TEAL: Affiliate Partner / Brand Ambassador
(Oct 2023 -April 2024)
Teal simplifies your job search and helps you land your next position sooner with their all-in-one suite of tools.
http://tealhq.co/empatheticrecruiter

METAVIEW: Affiliate Partner
(Oct 2023)
Let Metaview take all your notes so you can focus on the candidate conversation.
https://www.metaview.ai/r/l_dean

Brand Ambassador/Affiliate Partnership

City Wide Facility Solutions - Oklahoma City

*I left City Wide as a full-time recruiter to focus on my dream of being a solopreneur. I continued my relationship with City Wide by partnering with them as my first recruiting contract client. 

City Wide is a B2B sales and management company that provides single source solutions for all building maintenance services.

At City Wide, I hired for all our internal corporate roles, entry level to leadership, in Oklahoma City and in Tulsa. 

● My new team members are at 90% new hire retention at 90 days. 
● Time to hire, phone screen to offer, less than 30 days
● Many roles are heavier on attracting passive clients using sales outreach methods.

Director of Internal Business Operations & Recruiting

Confidential Recruiting Agency - Manufacturing/Supply Chain

●	Developed and implemented scalable company-wide forms, processes & policies.
●	Used a variety of sourcing strategies to attract and recruit high-caliber target candidates through online social networking, job boards, professional networking.
●	Led full-cycle recruiting, technical and non-technical, in the manufacturing space.
●	Worked closely with candidates on a weekly basis, cultivating relationships through the pipeline.

Sr. Recruiter

Comma Insurance

As an early leader in this startup, I partnered with the CEO in a GM role. As we restructured, I chose to focus on Experience Operations as Chief Experience Officer.
●	Led the leadership team of a fast-paced startup company, growing the company 600%, instilling value for the Voice of the Customer, Voice of the Business Partner and Voice of the Employee.
●	Collaborated with CEO to drive organizational vision and operational strategy. 
●	Created the partner roadmap B2B and client roadmap B2C to ensure a world-class experience.
●	Constructed and directed the onboarding process for new agencies in our B2B operations, including opening branches, creating LLC, obtaining business insurance, etc.
●	Produced and led the producer recruiting process for all new agencies. 
●	Change agent leading strategic organizational development and design initiatives including implementation and holding the employees accountable. 
●	Implement talent management strategies, including attracting/recruiting, onboarding, performance management, succession planning and talent review.
●	Leadership collaboration to understand business needs proactively while addressing areas in need.
●	Developed key metrics for the company to manage efficiency, effectiveness, and capacity.
●	Proactively built scalable and automated processes, procedures and systems - SOPs.
●	Led collaboration with teams across the business to assess current and future needs.
●	Developed program to promote and train new leaders.
●	Cultivated culture and values to foster and develop a team in alignment with our culture. 
●	Designed ongoing employee engagement strategies.

●	Achieved 92% customer retention by leading initiatives to recruit, develop, and train high-performing teams with a strong focus on client experience.
●	Directed initiative to increase 5-star Google reviews by over 1,000%.
●	Effectively managed, led, mentored and coached high-performing teams across multiple departments.

Chief Experience Officer

Cornerstone Home Lending, Inc.

●	Provided guidance and support to all department leaders, identifying needs and solutions for resolving complex employee relation issues.
●	Partnered with branch owners across multiple states to implement processes that result in delivering consistent world-class employee and client experiences.
●	Engaged and facilitated solutions for senior leaders, middle management, and new leaders.
●	Assessed needs and skill gaps for employees and developed training courses to meet their needs.
●	Conducted coaching and feedback sessions with other leaders and their teams to determine each team’s needs and facilitate team improvements and management. 
●	Led and influenced cross functional projects and initiatives that supported the business and maintained employee engagement.
●	Created the training department, concept to execution, for a nation-wide company, including establishing the strategic planning process and operating procedures.
●	Cultivated a culture that led to winning the Top Workplace award from the Daily Oklahoman.
●	Created, conducted, and evaluated over 100 training sessions on culture, best practices, efficiency and soft skills using alternating training methods to diversify instruction and strengthen learning opportunities.
●	Designed and implemented onboarding program for all new hires.
●	Created, organized, and edited training manuals and multimedia educational materials.
●	Built and developed a red-carpet Client Experience organization across multi-state locations.

Regional Director of Corporate Training & Client Experience

Director of Corporate Training

4Corners Homes

●	Founded the Customer Care department and increased customer survey scores from 37% to 83% satisfaction within the first year.
●	Delivered a 50%+ reduction in customer contract cancellation by spearheading cross-functional initiatives to improve bottom-line profits and achieve business goals.
●	Handled all customer escalated calls.
●	Implemented Traction EOS management plan, which defined all team member roles.
●	Hired, managed, and trained employees to maximize productivity and efficiency.
●	Created processes to create a consistent, elevated experience while boosting quality.
●	Engaged with 500 customers to effectively build rapport and lasting relationships.

Vice President of Customer Care

Director Of Customer Care

●	Managed a team of 20 sales and marketing professionals.
●	Grew sales team by sourcing well-qualified candidates using new recruitment strategy, including hosting Sales Career Nights.
●	Increased business profits by streamlining and simplifying processes.
●	Functioned as Editor in Chief for all public company documents and marketing campaigns.
●	Created and managed the company’s marketing budget.
●	Developed a quality assurance program for designer and model homes.
●	Attended trade shows and client meetings to increase brand awareness and build relationships with prospects and partners.
●	Planned and executed all company events, including VIP partner events, customer education, and full-scale vendor family events.
●	Negotiated with outside vendors.

Marketing & Sales Manager

Executive Assistant to VP of Sales & Marketing

If you’re ambitious but feeling stuck in your career, let me help you navigate your next steps. 

I reached the c-suite as Chief Experience Officer on the leadership team, and I now use my experience and knowledge to coach others the leadership skills and strategy it takes to climb the ladder. 

After transitioning from teaching into corporate, I earned 7 promotions and made 3 pivots over 12 years across multiple companies and industries. 

It’s not because I’m more amazing than the next amazing person; it’s intentional and strategic. I can help you do the same! 

Building your knowledge around the pillars of leadership is my passion! We’ll work on positioning you to move on up - or move on out. But either way, you’ll become seen and appreciated for your gifts. 📈 

My background gives me a unique perspective to help you!
✨ C-level Executive 
✨ Hiring Manager & Coach 
✨ Corporate Trainer/Coach
✨ Agency Recruiter
✨ In-house Talent Acquisition 
✨ Executive Assistant to the VP of Sales & Marketing
✨ Teacher

I started my business, Executive Empress, in Feb 2022. Two years later, I resigned my corporate job to spend full time in my business working on my coaching passions. 

My business combines my talents in Executive Coaching + Executive Recruiting

- - - - - 
For Businesses Only:
As an Executive Recruiter, I partner with companies to hire top management and leadership candidates. 

Who better to hire executives than an executive with experience recruiting. hiring, and running a business?


About Me:
I'm a passionate executive with a wide range of industry experience. I've been a leader within startups going through massive growth, and a change agent within well-established organizations. 

Every experience I provide is elevated, red carpet, concierge-style. 

www.ExecutiveEmpress.com

Lisa Dean

Virgin Voyages

•	Creating new cruise bookings and servicing existing bookings for sailors (passengers) via Seaware and Salesforce Lightning
•	Top 10 performer in overall sales beginning in my second month in the role 
•	Leading the team in metrics for QA scores, after-call housekeeping times, and customer service surveys
•	Assisting the communications team with the creation of customer service email templates and supporting case management with the resolution of outstanding customer cases, closing 5-10 cases per shift along with standard reservation responsibilities.

Voyage Planner

Bristol Myers Squibb

•	Managed hotel room bookings for diversity conferences, averaging 100+ room nights per event.
•	Supported the Strategic Engagement team in coordinating outreach events, maintaining the shared DEI sponsorship and conference database, and scheduling all project and event development meetings.
•	Coordinated scheduling of Supplier Diversity advisory council meetings involving 25 Fortune 500 CPO’s and the executive team of the National Minority Supplier Diversity Council.
•	Conceived a proprietary internal bulk event registration process utilizing Microsoft Forms, and reduced conference fees by an average of 20%.
•	Developed a departmental invoice processing tracking system, eliminating 70-80% of late fees and maximizing early-payment discounts.

Project Coordinator - Global Supplier Diversity and Sustainability

Citi

•	Implemented color-coded time blocking in Microsoft Outlook, increasing available working time for Managing Directors by 5 hours weekly.
•	Improved expense processing, reducing departmental costs by 80% and eliminating late fees.
•	Organized quarterly and annual Corporate Strategy Summit meetings, achieving 10-20% cost savings through negotiation strategies.
•	Oversaw the onboarding of approximately 15 long-term consultants.

Executive Assistant to Global Heads of Strategy for Citi Commercial Banking and Citi Cards

RMG Networks (digital out-of-home advertising agency)

•	Booked an executive offsite for my Chief Executive Officer and his leadership team on an hour’s notice due to inclement weather at a total out-of-pocket cost of under $1,000.
•	Led the coordination of a two-day offsite advertising “upfront” event including location scouting, vendor coordination, contract negotiation, and travel booking.
•	Hosted executive-level merger meetings in New York and Los Angeles and teamed with executive support leadership on a company-wide sales merger conference in Dallas.
•	Implemented online purchasing methods for break room supplies, resulting in a 40% cost reduction compared to standard office supply catalogs.
•	Provided executive support to the senior sales leadership and Chief Executive Officer and served as the main contact point for the New York offices. 
•	Advised on annual holiday events and gift-giving initiatives and created holiday card mailing databases.

Event Manager, Executive Assistant to the CEO, Office Manager

SteelRiver Infrastructure Partners (private investment firm)

•	Promoted from an administrative "floater" role to support multiple executives, including the General Counsel, after identifying and resolving anomalies in expense report processing.
•	Assisted with the coordination of the company's relocation, including office assignments, moving supply distribution, and documentation management.
•	Compiled all necessary contracts, Certificates of Insurance and permits for the company’s relocation in New York City.

Executive Assistant

WeightWatchers

•	Focused on executive-level calendaring and document creation and editing support for the General Counsel and his members of his associate legal team, including the departmental overhaul of record keeping on site and off-location. 
•	Assisted the executive assistants to the C-Suite members with the preparation of all quarterly and annual Board of Director meeting books and associated collateral.
•	Trained on legal document production and retention including contracts and estoppels.

Executive Assistant to the General Counsel

Avon

•	Performed as administrative support to the Executive Directors of Corporate Strategy and Business Development, with occasional coverage for the executive assistants to C-suite members. 
•	Owned a creative brainstorming project at the request of the Corporate Strategy Director to discover a new Creative Ambassador for the beauty products, based on research of celebrity makeup artists. As a result of my research, Jillian Dempsey was brought in and the company received millions in additional revenue through the hiring of her husband, actor Patrick Dempsey, for several fragrance products.
•	Specialized in international travel for my direct reports as business development focused on breaking into the Asia Pacific market. This meant coordination of necessary visas, introduction letters and complicated itineraries.

"Be yourself. Everyone else is taken.” – Oscar Wilde 

One of the most exclusive accolades in the entertainment industry is being known as an EGOT – a winner of an Emmy, Grammy, Oscar, and Tony. There is a reason why I am known as an administrative EGOT. 
I am very proud of my award-worthy career as an executive assistant, project coordinator, and event manager in many different industries, including banking, advertising, personal care/beauty, wellness, and pharmaceutical. 

What does my EGOT status represent? 

E – Efficiency: 
Wrangling delegations of attendees to a conference when it comes to event registrations and hotel bookings can lead to confusion and delays that can cost hundreds, if not thousands, of dollars. I achieved the "E" using Microsoft Forms and Excel. I created internal registration forms at Bristol-Myers Squibb to reduce the loss of “early bird” registration discounts and eliminate hotel room redundancies and saving the company an average of 20% per conference. 

G – Growth Mindset: 
Every job I’ve held as an administrative professional has been a step forward in my development rather than a lateral move. In my time at RMG Networks, I was hired to manage an entire 10-person office and support a vice president of sales. Over my four years with the company, my responsibilities grew steadily to not only managing two offices in Manhattan but add event management to my repertoire. Along with the events management promotion, I secured a full scholarship from the company to study Events and Entertainment Marketing at the NYU School of Professional Studies. 

O – Outside-the-Box Thinking: 
When my entire executive team at digital advertising agency RMG Networks found themselves stranded in Denver while traveling to a retreat in Aspen, I utilized a credit the company had at a nearby resort to relocate the retreat in an hour, complete with sleeping/meeting rooms, AV services and catering with nearly no out-of-pocket costs. 

T – Tenacity: 
When the Grammy award-winning band Train worked with the San Francisco charity Family House on a fundraiser, I used Train's appearance on the Today Show to promote the campaign through eye-catching posters during the live broadcast. The poster I created - with all of the information about the charity - was frequently on TV, leading to an increase in the total amount raised by $35,000 in less than a week. 

Right now, I am looking for the next step in my career that will allow me to continue to make an impact on any company that is knowledgeable and quick to see the value of my skills.

taplio

The Battle

Lisa Dean

Elizabeth Evans

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