🌟Empathetic Recruiter🌟Driven🌟Relationship Zealot 🌟Coach 🌟Elevated Experiences 🌟Organizational Development Specialist 🌟 Employee Engagement Leader

Executive Empress Executive Coaching & Recruiting

Executive Recruiting Partner:  Concierge-Style
Working with urgency and empathy, I make my clients look good while filling their executive roles with exceptional candidates.

Executive Recruiter

My experience as a C-Suite leader/hiring manager, corporate trainer, and recruiter have positioned me well to provide the following services. 

Executive Coaching: 
My passion is in developing people. My Executive Coaching clients range from mid-level and growing to senior leaders refining their leadership skills and navigating their leadership journey. We tackle the pillars of leadership and incorporate individual experiences as well.

Career & Job Search Coaching:
My background as a recruiter (both corporate & agency), and hiring manager, as well as building a large LinkedIn community, gives me insight into the rollercoaster that is job searching. Many of my job search clients are looking for growth opportunities while others have been laid off and need work quickly.

Executive Coach 

RECRUIT CRM: Affiliate Partnership
(Aug 2023 - Current)
This ATS + CRM is magical. Never ghost a candidate again with Recruit CRM keeping you organized and efficient.
https://recruitcrm.io/?linkId=lp_056505&sourceId=lisa-dean&tenantId=recruitcrm

MASSIVE: Brand Ambassador
(Dec 2023 - Current)
Massive applies to 50 jobs a week FOR you! I’m a cheerleader for them! Let it work in quantity remote applications while you work on local hybrid and on-site quality applications. Today’s market calls for a variety of strategies.
usemassive.com/?via=lisa

RESUME GENIUS: Contributing Partner
(Nov 2023 - Current)
Resume Genius has asked me to partner with them as an Industry Expert with Resume Reviews. You can find out more about them (and me) here. https://resumegenius.com/about 

EARNBETTER: Affiliate Partner
(Jan 2023-March 2023)

TEAL: Affiliate Partner / Brand Ambassador
(Oct 2023 -April 2024)
Teal simplifies your job search and helps you land your next position sooner with their all-in-one suite of tools.
http://tealhq.co/empatheticrecruiter

METAVIEW: Affiliate Partner
(Oct 2023)
Let Metaview take all your notes so you can focus on the candidate conversation.
https://www.metaview.ai/r/l_dean

Brand Ambassador/Affiliate Partnership

City Wide Facility Solutions - Oklahoma City

*I left City Wide as a full-time recruiter to focus on my dream of being a solopreneur. I continued my relationship with City Wide by partnering with them as my first recruiting contract client. 

City Wide is a B2B sales and management company that provides single source solutions for all building maintenance services.

At City Wide, I hired for all our internal corporate roles, entry level to leadership, in Oklahoma City and in Tulsa. 

● My new team members are at 90% new hire retention at 90 days. 
● Time to hire, phone screen to offer, less than 30 days
● Many roles are heavier on attracting passive clients using sales outreach methods.

Director of Internal Business Operations & Recruiting

Confidential Recruiting Agency - Manufacturing/Supply Chain

●	Developed and implemented scalable company-wide forms, processes & policies.
●	Used a variety of sourcing strategies to attract and recruit high-caliber target candidates through online social networking, job boards, professional networking.
●	Led full-cycle recruiting, technical and non-technical, in the manufacturing space.
●	Worked closely with candidates on a weekly basis, cultivating relationships through the pipeline.

Sr. Recruiter

Comma Insurance

As an early leader in this startup, I partnered with the CEO in a GM role. As we restructured, I chose to focus on Experience Operations as Chief Experience Officer.
●	Led the leadership team of a fast-paced startup company, growing the company 600%, instilling value for the Voice of the Customer, Voice of the Business Partner and Voice of the Employee.
●	Collaborated with CEO to drive organizational vision and operational strategy. 
●	Created the partner roadmap B2B and client roadmap B2C to ensure a world-class experience.
●	Constructed and directed the onboarding process for new agencies in our B2B operations, including opening branches, creating LLC, obtaining business insurance, etc.
●	Produced and led the producer recruiting process for all new agencies. 
●	Change agent leading strategic organizational development and design initiatives including implementation and holding the employees accountable. 
●	Implement talent management strategies, including attracting/recruiting, onboarding, performance management, succession planning and talent review.
●	Leadership collaboration to understand business needs proactively while addressing areas in need.
●	Developed key metrics for the company to manage efficiency, effectiveness, and capacity.
●	Proactively built scalable and automated processes, procedures and systems - SOPs.
●	Led collaboration with teams across the business to assess current and future needs.
●	Developed program to promote and train new leaders.
●	Cultivated culture and values to foster and develop a team in alignment with our culture. 
●	Designed ongoing employee engagement strategies.

●	Achieved 92% customer retention by leading initiatives to recruit, develop, and train high-performing teams with a strong focus on client experience.
●	Directed initiative to increase 5-star Google reviews by over 1,000%.
●	Effectively managed, led, mentored and coached high-performing teams across multiple departments.

Chief Experience Officer

Cornerstone Home Lending, Inc.

●	Provided guidance and support to all department leaders, identifying needs and solutions for resolving complex employee relation issues.
●	Partnered with branch owners across multiple states to implement processes that result in delivering consistent world-class employee and client experiences.
●	Engaged and facilitated solutions for senior leaders, middle management, and new leaders.
●	Assessed needs and skill gaps for employees and developed training courses to meet their needs.
●	Conducted coaching and feedback sessions with other leaders and their teams to determine each team’s needs and facilitate team improvements and management. 
●	Led and influenced cross functional projects and initiatives that supported the business and maintained employee engagement.
●	Created the training department, concept to execution, for a nation-wide company, including establishing the strategic planning process and operating procedures.
●	Cultivated a culture that led to winning the Top Workplace award from the Daily Oklahoman.
●	Created, conducted, and evaluated over 100 training sessions on culture, best practices, efficiency and soft skills using alternating training methods to diversify instruction and strengthen learning opportunities.
●	Designed and implemented onboarding program for all new hires.
●	Created, organized, and edited training manuals and multimedia educational materials.
●	Built and developed a red-carpet Client Experience organization across multi-state locations.

Regional Director of Corporate Training & Client Experience

Director of Corporate Training

4Corners Homes

●	Founded the Customer Care department and increased customer survey scores from 37% to 83% satisfaction within the first year.
●	Delivered a 50%+ reduction in customer contract cancellation by spearheading cross-functional initiatives to improve bottom-line profits and achieve business goals.
●	Handled all customer escalated calls.
●	Implemented Traction EOS management plan, which defined all team member roles.
●	Hired, managed, and trained employees to maximize productivity and efficiency.
●	Created processes to create a consistent, elevated experience while boosting quality.
●	Engaged with 500 customers to effectively build rapport and lasting relationships.

Vice President of Customer Care

Director Of Customer Care

●	Managed a team of 20 sales and marketing professionals.
●	Grew sales team by sourcing well-qualified candidates using new recruitment strategy, including hosting Sales Career Nights.
●	Increased business profits by streamlining and simplifying processes.
●	Functioned as Editor in Chief for all public company documents and marketing campaigns.
●	Created and managed the company’s marketing budget.
●	Developed a quality assurance program for designer and model homes.
●	Attended trade shows and client meetings to increase brand awareness and build relationships with prospects and partners.
●	Planned and executed all company events, including VIP partner events, customer education, and full-scale vendor family events.
●	Negotiated with outside vendors.

Marketing & Sales Manager

Executive Assistant to VP of Sales & Marketing

If you’re ambitious but feeling stuck in your career, let me help you navigate your next steps. 

I reached the c-suite as Chief Experience Officer on the leadership team, and I now use my experience and knowledge to coach others the leadership skills and strategy it takes to climb the ladder. 

After transitioning from teaching into corporate, I earned 7 promotions and made 3 pivots over 12 years across multiple companies and industries. 

It’s not because I’m more amazing than the next amazing person; it’s intentional and strategic. I can help you do the same! 

Building your knowledge around the pillars of leadership is my passion! We’ll work on positioning you to move on up - or move on out. But either way, you’ll become seen and appreciated for your gifts. 📈 

My background gives me a unique perspective to help you!
✨ C-level Executive 
✨ Hiring Manager & Coach 
✨ Corporate Trainer/Coach
✨ Agency Recruiter
✨ In-house Talent Acquisition 
✨ Executive Assistant to the VP of Sales & Marketing
✨ Teacher

I started my business, Executive Empress, in Feb 2022. Two years later, I resigned my corporate job to spend full time in my business working on my coaching passions. 

My business combines my talents in Executive Coaching + Executive Recruiting

- - - - - 
For Businesses Only:
As an Executive Recruiter, I partner with companies to hire top management and leadership candidates. 

Who better to hire executives than an executive with experience recruiting. hiring, and running a business?


About Me:
I'm a passionate executive with a wide range of industry experience. I've been a leader within startups going through massive growth, and a change agent within well-established organizations. 

Every experience I provide is elevated, red carpet, concierge-style. 

www.ExecutiveEmpress.com

Lisa Dean

Helzberg Diamonds

*Advancing profitability via increased client satisfaction (NPS), building trust and addressing concerns, providing leadership, direction and motivation to achieve key performance indicators and excellent customer experience via efficient execution of store operations, in compliance with company policies and procedures, training 10+ staff.
*Capitalizing on opportunities to deliver increased sales and service to clients by selling service plans and merchandise, offering credit options and partnering with teammates to maximize the transaction and customer experience.
*Controlling expenses, recruiting staff and driving company initiatives for expanded profit impact.

Office Manager

Southlake Women's Club

•	Generated over 4,000 in-kind donations over an eight-month period for 6 local charities serving women and children through strategic planning, effective relationship building and communications, recruitment and mobilization of a stellar 10-person committee and successful project management.
•	Strategic planning and cross-functional collaboration to support charitable giving goals.
•	Art in the Square, nationally recognized charity art festival, raising over $100,000 for beneficiaries in eight months via successful sales of tickets, promoting charitable contributions and managing financial transactions.

Board Member, Community Outreach Co-Chair, Volunteer

Soft Surroundings

•	 Contribute to large increase in LY for two fiscal years as management team member for $5MM nationally recognized retail boutique, achieving top store status in the company.
•	Manage all retail functions including operations, POS system, staffing, and reporting. Encourage performance of over 20 staff team members with sales goals.  Train retail staff and implement store set and presentation.
•	Ensure customers receive best possible service. Contribute to achievement of sales plan.
•	Promoted from part-time to full-time position October 2015, in preparation for promotion to Assistant Manager position.

Manager- Key Holder

*     Wardrobe styling via popular catalog-based ladies boutique.
*     Contribute to company profit via achievement of store sales goals by increasing and maintaining high UPT & ADS statistics, accomplished through ensuring customers receive best possible service in high volume ladies boutique.
*     Promoted to management position.

Retail Sales Associate

www.loriemccauley.com

•	Principal
•	Teach clients to dress to suit their personal identity while projecting the confidence and competence to be hired, promoted and better compensated.
•	Collaborate with clients by evaluating lifestyle goals and optimizing financial capabilities, auditing existing clothing collections, shopping with and for clients both online and at brick and mortar retailers.
•	Exercise discretion and maintain client privacy and confidentiality where required.

Executive Style Coach

Bravo Health

•	Manage relationships with over 3,500 physicians for Medicare Advantage Plan, focusing on improving quality of care and promoting brand awareness including provider contract negotiation, provider office staff onboarding, inservicing and problem resolution.
•	Promote & sell healthcare quality improvement gain share initiative to contracted physicians, strategically interpreting comprehensive data to doctors and staff, achieving highest rate of improvement in patient care and cost savings to the company. 
•	Research, resolve and respond to complex inquiries and issues, including those involving claims and credentialing.

Provider Network Manager

•	Field-based physician provider relations, collaborating with physicians and staff in their offices to provide protocol training, monitor physician compliance with carrier policies & procedures, and cultivate relationships with key providers.
•	Incidental provider contracting, physician credentialing & re-credentialing. 
•	Respond to non-routine operational issues referred by customer service staff, collaborating with multiple departments re: claims issues & patient conflict resolution.
•	Resolved conflict between company and key account, leveraging relationships to research the problem and negotiate a mutually beneficial solution.
•	Promoted to Provider Network Manager position.

Network Field Representative

•	Project management, including implementing pilot effort to update HMO provider database. Also proposed company website modification to increase provider and member satisfaction while decreasing payroll cost by allowing providers to update HMO provider database information via the web.
•	Provide public relations support for three Provider Relations Managers and Vice President.
•	Manage collection of credentialing data by interfacing with providers to institute a more streamlined process for expanding provider network.
•	Create pleasant working environment for five staff, as well as manage department budget.
•	Promoted to Network Field Representative position.

Technical Skills:  Microsoft Office, including Word, Excel, Access; Outlook, Internet Research, CAQH online credentialing application.

Administrative Professional

Gdovin Personnel

Transcriptionist, Cardiac Diagnostic Associates and Medical Secretary, Orthopaedic & Spine Specialists, via Gdovin Personnel - Researched medical charts prior to preparation of disability forms; managed practice’s medical transcription function.  Accepted temporary position with this practice to transition once again into full-time professional role.  Recruited to on-staff position at my last post, Bravo Health (formerly Elder Health) in Baltimore, MD.

Technical Skills:  Typing from practitioner dictation via Dictaphone digital dictation system, research and data entry using Medent medical office software.

Medical Administrative Professional and Transcriptionist

York Endoscopy Center

Oversaw accounts receivables, reconfiguring billing systems to achieve a reduction of A/R ratio from 3.13 to 1.16 over a period of 16 months, well below the national average; collections improved by 153%; billing time was reduced from over 6 months to less than 90 days.  Financial counseling was added to my responsibilities when founders saw that I contributed to a greater sense of customer and patient orientation for the practice.  Pursued work : family balance and signed a music recording contract.

Technical Skills:  Windows 98 & XP, Mysis/Medic Flexible Package, Medics Elite, Medical Transcription via tape.

Medical Billing Specialist

Cardiac Surgery Associates of Northeast PA, P.C. / Cardiothoracic Surgery, L.L.C.

Managed one physician practice that prior to that included four cardiothoracic surgeons, and liaison with two hospitals and two related facilities.  Interfaced with surgeons, patients, hospital departments, and created positive work environment for three staff.  Served as liaison between practice and Community Medical Center and public.  Ensured that practice met all medical standards for privacy, medical records, billing, national database reporting.  Pursued professional opportunity closer to family in southern Pennsylvania.

Technical Skills:  Microsoft Office 95 with Windows 97:  Word, Outlook, Excel, PowerPoint, Internet Research and Communication, Correspondence Transcription via tape.

Assistant to Chief of Cardiac Surgery

Allied Healthcare Services Vocational Training Center

Project management & sales support for paid work provided in a rehabilitation facility for developmentally divergent people, including communicating with area businesses, rehabilitation staff,  salespeople and shipping department to achieve successful completion of projects.  Recruited to Cardiac Surgery Associates.

Traffic Expeditor

Detweiler, Inc. REALTOR

Real estate office administrative support, including reception, MLS database maintenance & office management.  Pursued a position closer to family in NEPA area after the birth of my son.

Real Estate Administrative Assistant

Strengths Finders:  Relator, Maximizer, Empathy, Activator, Responsibility

Accomplished, versatile leader dedicated to helping teams, clients, and organizations achieve goals and objectives. Gifted at meeting tight deadlines, solving problems, and working well in diverse team-based environments. Excellent verbal and written communicator with organizational, presentation, and negotiation skills. Self-starter with a positive attitude and proven ability to manage complex cross-functional projects with a focus on improving performance and driving cost savings. Adept at implementing new initiatives, managing relationships and optimizing current processes in conformance with organizational methodologies, principles, and best practices.

Prized Accomplishments:

* Incentivized primary care physicians to improve preventive care of patients, by selling the initiative to my physician accounts, efficiently and strategically interpreting applicable data to doctors and their staff, achieving the highest rate of improvement in patient care and cost savings to the insurance company.

*  Resolved a two-year-long conflict between company and a key account, leveraging diplomatic relationships within the organization to research the problem and negotiate a mutually beneficial solution.

*  Reconfigured medical billing systems to reduce A/R ratio from 3.13 to 1.16 over a 16 month period, improving collections by 153% and reducing billing time from over 6 months to 90 days.  Successfully added financial/billing counseling to the role to improve patient satisfaction, contributing to improved profitability of the company.

*  Generated over 4,000 in-kind donations for over six local charities during an eight-month period, serving women and children through strategic planning, effective relationship building and communications, recruitment and mobilization of a stellar committee and successful project management.

After dedicatedly putting family first, I am now blessed to have the opportunity to commit to a career outside the home, and I'm excited!  My multi-cultural and multi-faith background makes me passionate and empathetic about diversity, equity, inclusion and belonging.  I would love to use my sales, training & presentation skills in a DE&I educator role, and I’d be happy to join a Human Resources team to work toward that.

Email:  LMcCoffice@gmail.com  |  Profile:  www.linkedin.com/in/loriemccauley/

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Lisa Dean

Lorie M.

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