Obsessed with growth + brands + psychology and behaviour change + motorbikes 😁 It works.

I dropped out of university to travel solo through Asia, then went back to finish what I started. Along the way, I worked, built small businesses (I shopped for execs before internet shopping was even a thing and taught spinning classes), paid my way, and learned how im😁portant it is to take responsibility for your actions.

I went on to build a career in tech (even worked for South Africa's first Facebook Marketing Partner, I mean Meta), while studying psychology and later earning a counselling degree. 

I’ve spoken to global brands about resilience, written for international publications (including Oprah), and even scaled a Whale (check out www.usewhale.io). I even upped and moved to a country where I didn't speak the language and have always chased the impossible. 

Are you ready to build the impossible?

Lisa Steingold

Oneteam

Oneteam is the new way to connect with your frontline workforce.
The all-in-one employee app is modular and can be customized to fit the needs of your organization. Internal communication, onboarding, eLearning, surveys, forms, checklists, schedule integrations, and much more. It's all in Oneteam.

Lead Customer Success Manager

Effectory

Effectory is Europe’s leading employee feedback solution. With our platform, HR and management can collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention.

As a Customer Success Manager I helped clients with onboarding & adoption. 
I also had the chance to improve the onboarding for CSMs of Effectory, sharing insights in choosing the right LMS for internal purposes & improving the way the CSMs work at Effectory.

Senior Customer Success Manager

aNewSpring

aNewSpring offers training companies a learning platform which enables them to create, curate and deliver blended learning, social learning, or adapative elearning that adapts to each individual. My key responsibilities as a Customer Success Manager are onboarding, helping clients reach their full potential with the platform, making long lasting relationships resulting in strategic partnerships.

Medior Customer Success Manager

DizzyData

DizzyData is the smart and user-friendly online software platform for automatic invoice recognition, invoice authorization and e-invoicing. As customer success manager & consultant I work closely together with the account managers and product specialists to ensure the company's high quality of service and support. Maintaining relationships, training and educating our partners about our software are my key responsibilities.

Customer Success Manager & Consultant

Yuki | Software

Yuki is the very first self learning, full automatic cooperative online accounting platform. As a business trainee I learned the ins and outs of the Yuki software during my first 2 months as Customer Support. The next 5 months I was part of the Customer Support team of the subsidiary DizzyData.

Business Trainee

Magnet.me

Magnet.me is an online network, which helps students and graduates to find their dream job or internship. As a Customer Success and Quality Manager, I am responsible for creating and managing happy customers. The businesses I am dealing with range from startups to multinationals. My job is to provide a high level of support (i.e. pre-selecting candidates and giving advice about the graduate market) and build strong and lasting relationships with our customers.

Key responsibilities:
- Customer Relationship Management, including keeping the customer happy with the product while maximising product utility and usage
- Sourcing and approaching candidates
- Ensuring product improvement to our best ability, according to customer requirements
- Setting and adjusting attainable targets and tracking progress

Customer Success & Quality Manager

Amsterdam University of Applied Sciences

Helping with administrative work and assisting the coordinating team with exams during the exam period.

Working Student

SSA - Surinamese Students Abroad

Career & culture committee member of the Surinamese Students Abroad (SSA) – Student association. The career committee is engaged in career or study related activities i.e. motivation workshops, debates, workshops, seminars etc. The goal of all these activities is to provide the members extra options and knowledge that can be relevant in their further career. My tasks are to search for sponsors & to organize and coordinate each career event.

Organized events:
- SSA Onafhankelijkheidsdebat 2014
- SSA Verkiezingsdebat 2015
- SSA Congress 2015
- SSA DEBAT 2016 - “Diploma op zak, maar werkloos..."
- SSA Knowledge Talks
- SSA-AdeKUS Crowdfunding Project: accreditatie-aanvraag van de bachelorstudie Werktuigbouwkunde

Career & Culture Committee Member

Un Patu - Surinamese Restaurant

Key responsibilities: 
- Staff Planning
- Tracking Inventory
- Administration

Assistant Manager

Being raised in an entrepreneurial family has taught me that creating strong bonds with customers play a big roll in finding what they want, understanding the why behind it and in the end how you can implement this knowledge in your product and services.

I have a passion for building long lasting relationships with clients while ensuring that they are satisfied and have the right knowledge and tools. I am always striving to bring 110% to the work that I do, and my goal as a Customer Success Manager is to build strong, long-term, mutually beneficial relationships with the customers. With an educational background in strategic management combined with my passion for problem solving and helping people, I try to find the insights on how to create the best customer experience. 

Core focuses of interest currently include: Customer Success Management, Customer satisfaction, Customer experience, Customer Journey & Consulting.

taplio

The Battle

Lisa Steingold

Nicole Lee-On

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