Locke Gilmour

Practical Business Improvements

In my role as Business Agility Coach at PBI, I partner directly with clients to embed sustainable improvement through Lean and Agile methodologies. I focus on enabling behavioural and cultural change, building internal capability, and extending business agility across organisations.

I have delivered complex, high-impact transformation projects across the Energy and FMCG sectors, with experience working in diverse environments including production factories, corporate offices, and offshore platforms.

Key Responsibilities & Achievements:
- Facilitate Kaizen Events, Value Stream Mapping sessions, and Agile workshops across operational and support functions.
- Support cultural transformation, visual management rollouts, and daily performance routines to build Continuous Improvement capability.
- Co-designed and led the accreditation of two international training programmes: Lean Practitioner (SCQF Level 7) and Business Transformation (SCQF Level 9), delivered across the UK and internationally.

Highlighted Projects:

FMCG Food Manufacturing Client:
•	£877k/year saving through production giveaway (yield) improvements
•	£480k/year reduction in factory waste
•	£171k/year saved through optimised pallet movements
•	Stage & Gate process implemented for NPD
•	Contributed to the client’s most profitable years in over a century

Oil & Gas Offshore (North Sea):
•	35%+ increase in stock accuracy through 5S/stock check campaigns
•	£1.35M in stock returned to circulation
•	£390k in corrected stock directly impacting planned work
•	39 improvement opportunities identified in material management

Oil & Gas Onshore:
•	Reduced break-in hours to Maintenance Plan
•	40 hours/week saved via offshore transfer of Work Preparation
•	Reinstated Technical Assistance role, freeing up 30% of time
•	8% time reduction for Material Controllers via improved processes

Business Agility Coach

I joined PBI as a Lean Coach during the pandemic, transitioning straight from university into a hands-on role focused on business improvement and internal capability building.

My first year involved an intensive training programme covering Lean and Agile methodologies, including Workplace Organisation (5S), Campaign Rooms, Daily Huddles, Kaizen Events, Visual Management, and Agile workshop design. I quickly progressed from internal training to supporting live client delivery.

I contributed to the digitisation of PBI’s delivery model, transforming previously in-person workshops and coaching sessions into fully remote formats. This shift increased client reach and flexibility, especially for geographically dispersed teams.

In this role, I supported the early delivery of Kaizen Events and improvement workshops, applying structured problem-solving and Lean tools to identify and remove waste, enhance team communication, and build a culture of continuous improvement.

Lean Coach

Impactara Ltd

Alongside working for PBI, I also work for one of their partnered companies, Impactara Ltd, on a part-time basis. Impactara is made up of Improvement Coaches who have a passion for helping purpose-led organisations. Over the past year, I have used my training in Lean and Agile ways of working to help Social Enterprises, Charities and Community Interest Companies improve their business in a variety of ways. 

It has been an especially rewarding experience working with a wide range of businesses as doing some work on a pro-bono or pay-it-forward model means everyone has the opportunity to benefit from the services.

Improvement Coach

I’m a Business Agility Coach with five years’ experience working across start-ups, SMEs, and global organisations in the energy, manufacturing, and production sectors. My passion is helping teams find better, smarter ways of working through Lean, Agile, and continuous improvement methods—whether that means streamlining processes, cutting waste, or boosting engagement.

I’ve seen first-hand how meaningful transformation can be, most notably helping Walkers Shortbread achieve significant cost savings and guiding TotalEnergies to optimise their offshore operations. Beyond the numbers, what truly motivates me is seeing people feel empowered to experiment, adapt, and celebrate their successes together.

Professionally, I hold a Master’s degree in Oil and Gas Enterprise Management (Distinction and ‘Best Student’) from the University of Aberdeen, and I’m a certified Lean Six Sigma Black Belt. My focus on continuous improvement extends to my own development—I’m always on the lookout for new learning opportunities to keep pace with industry developments.

If you’d like to connect or explore how Lean and Agile could help your organisation, feel free to drop me a message here or email me at locke.gilmour@pbi-ltd.co.uk. 

I’m always keen to share ideas and help teams discover what’s possible when people work together towards a common goal.

I have since progressed my role within PBI to Business Agility Coach. The role involves working directly with clients on a day-to-day basis, applying the principles of agile development through the use of proven frameworks and methodologies to issues highlighted by the client. Behavioural and cultural change is the long-term goal here, extending the ‘business agility mindset’ across an entire organisation.

Over the past few years, I’ve been lucky enough to work with multinational clients on a number of interesting and varied projects in work environments varying from offices to offshore platforms to production factories! These first-hand experiences have been invaluable to my development within the Business Improvement industry.

I've been able to use this experience, coupled with my own personal development surrounding Lean & Agile methodologies, to improve Workplace Organisation, Visual Management, Employee Engagement and help build a culture of Continuous Improvement across several businesses and industries.

Sample projects delivered:

- Offshore 5S / Stock Check Events: Lead Coach facilitating multiple offshore events offshore on North Sea assets. Improvements included; increase in stock accuracy of 35%+, £1.35M value of stock returned to circulation both on- and offshore, £390k corrected stock directly impacting planned work and 39 opportunities surrounding material management process identified and defined for suggested improvements.

- Shortbread Production: Improvements focussed on Factory Waste, Giveaway, Production Throughput & Labelling.

- Offshore Operational (Maintenance) Planning: Co-facilitated large event with 17 Off- & Onshore personnel. Facilitated the delivery of a reduction in break-in hours to Maintenance Plan, 40 hours saved per week through transfer of Work Preparation to Offshore Team, Re-introduction of previous Technical Assistance role to gain back 30% of time focused on non-technical responsibilities.

Kirsty Thomson

RDT Importers Limited

My business life started as a Software Engineering graduate.   I spent 25 years in the IT industry, working for SME's and corporates, working with internal and external clients helping them solve business challenges and adhering to ever changing industry standards and legislation.

My career has given me touch points on all aspects of business, from strategy to delivery, risk and support, reporting and client management.  In 2014, I was given the opportunity to be involved in the family business with a view to succeeding my father as MD.  This was a great chance to utilise my business skills and challenge my career.

Running RDT has given me a wider appreciation of how key luxury ingredients can enhance the taste and quality of any food products.  Our worldwide suppliers were selected over 40 years ago on the basis of their stringent adherence to food safety standards, continued on-going investment in their production facilities and quality of the poultry environment.

Due to their continued innovation and investment in both traditional and modern production methods, we supply unique luxury products that make us stand out in our marketplace.
Our long term relationship has ensured that they remain our key suppliers and partners two generations on. 

My clients are highly focused and incredibly busy.  They have trust in RDT to ensure continuity of supply, regular reporting and forecasting, stock updates, delivery schedules and market awareness.  We are also a reliable source for new product opportunities and sample trials.

To benefit from our extensive industry experience and make sure your customers can “taste the RDT difference”, let’s have a conversation.

-	Email kirsty@rdtimporters.com  
-	Tel: +44(0)141 884 3905  Mob: +44(0)7581 044324 
-	Web:	www.rdtimporters.com

Managing Director

National Australia Group (Clydesdale Bank)

Technology Portfolio Lead
Senior Technology Analyst
Technology Resource Manager

Technology Portfolio Lead, Technology Senior Analyst, Technology Resource Manager

Royal Bank of Scotland

Technology Programme Office Resource Consultant (contractor), working with Technology Managers and RBS Preferred Suppliers.

Resourcing Consultant

RDF Group

Senior Account Manager for RBS Group and IBM Accounts.
Managed two end to end Australian recruitment campaigns for IBM clients for Y2K Programme.

Senior Account Manager (Eurolink Consulting)

I specialise in supplying luxury, high quality egg products to large and small businesses such as bakeries, confectioners, contract caterers, restaurants, hotels and multinational food companies. 

RDT supply powder, granular/crystal and liquid pasteurised egg in either, egg white, egg yolk, scrambled or whole egg form.

Prior to this role, I spent 15 years in corporate banking and IT management roles. Following intense training, I am now at the helm of this family business (started by my father in 1961), the UK partner of International Global Brands, with roots going back 135 years.  

I believe in organisation, quality, innovation and loyalty, and my corporate background, coupled with my ability to relate to others, has given me the ability to add significant value to our clients in the luxury food sector.

We support you through the entire end to end process; forecasting, ordering, shipping, customs, delivery, storage, administration and R&D support.  In effect becoming your buyer / supplier liaison for all egg related products.  

Food safety is a key factor, and our partners adhere to international food safety, traceability and hygiene legislation/ standards.

SUPPLIER ACCREDITATIONS
 
•	FSSC 22000 Certified 
•	BRC Global Standard – Food, Grade A
•	KAT Certified 
•	Kosher 
•	HACCP based food safety plans 
•	Approved by major international supermarket chain

Powdered egg has many benefits over liquid egg:

•	Shelf life 2 years, easily stored in an ambient environment.
•	Powder is a cheaper alternative, as liquid solution is bulky and requires temperature controlled vehicles and refrigerated storage.
•	Completely safe as like liquid, is already pasteurised, 
•	Simple to make up, just add water!

To benefit from our extensive industry experience and make sure your customers can “taste the RDT difference”, let’s have a conversation.

-	Email kirsty@rdtimporters.com  
-	Tel: +44(0)141 884 3905  Mob: +44(0)7581 044324 
-	Web:	www.rdtimporters.com

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Locke Gilmour

Kirsty Thomson

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