Tractor Supply Company

Coordinated store events with local communities:
- 4-H
- FFA
- Boy Scouts and Girl Scouts of America
- Local churches 
- Weatherford Animal Shelter
- Weatherford Public Schools
- Chamber of Commerce 
- HART of Oklahoma 
- SWOSU Collegiate Legislation

Organized and managed events such as:
- Thanksgiving Potluck for employees 
- Annual Christmas party
- Backyard Poultry Workshop
- Try Before It You Buy It

Sponsored food trucks to bring excitement and traffic to the store, including:
- Chik-fil-a
- The Surf Bar
- On The Hook
- AJ’s Food Factory 

Partnered with HART of Oklahoma to host several adoption events

Event Manager

Team Lead

Team Member 

TrainYo 🏳️‍🌈

--8 week SDR bootcamp--

• Created outbound prospecting motions utilizing cold calls, emails, Apollo.io, and LinkedIn Sales Navigator
• Built rapport and trust with prospects by showing an understanding of their industry and pain points
• Addressed questions and objections during cold calls in a customer-centric way to increase call to demo set conversion rate
• Graduated as MVP of my cohort

Sales Development Representative

BancFirst

Customer Service Telebanker 

AT&T

• Onboarded quicker than expectations 
• Exceeded ramp quota by consistently achieving and surpassing sales targets
• Demonstrated outstanding performance by becoming one of the top 3 sellers in the store within just 3 months
• Utilized cold calling and SMS routines to bring in new revenue as well as reactivate old accounts
• Maintained strong relationships with customers by providing exceptional customer service and addressing their concerns, resulting in a 95% customer satisfaction rating

Sales Associate

The Pizza Shoppe

• Built and managed a team of top-performing employees, overseeing hiring, training, and performance evaluations to ensure optimal staff performance and high levels of customer satisfaction
• Developed and maintained strong relationships with community partners and organizations, actively promoting the store and its products to maximize exposure and drive sales growth.
• Collaborated with higher-level management to develop new strategies to improve performance and drive sales revenue

Store Manager

• Oversaw the daily operations of 2 high-volume stores, driving revenue growth by 20%
• Developed and executed sales and marketing strategies that increased customer retention by 10%
• Managed and trained a team of employees to ensure consistent delivery of high-quality products and services
• Collaborated with community partners and organizations to promote the store and its products
• Conducted hiring and firing decisions for store employees in consultation with higher-level management

• Collaborated with other managers and team members to identify and solve problems, improve performance, and exceed sales goals of $15k/Week
• Assisted in the onboarding of 15+ new employees, ensuring they understood company procedures and best practices
• Conducted performance reviews and provided feedback to employees, identifying areas for improvement and creating development plans.

Assistant Manager

• Increased pizza production by 20%
• Supervised and delegated tasks to 4-5 team members, keeping a cool level head and multitasking in a fast-paced environment

Cook/Team Lead

Oven Puller

Logan McDade

Danny Luu

Higher Logic

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation.

Customer Success Manager

Catalyst Software

Catalyst is the leading customer growth engine for your go-to-market team that unlocks insights on how to easily grow and retain revenue from your #1 asset, your customers.

Key Accomplishments: 
❑ Q1 "Having Fun" Core Value Award.
❑ Managed Coaching Corner Community with over 900+ members to provide mentorship, resources, content, and drove over $200k in pipeline.

Community Marketing Manager

Sendoso

Core Contributions:
❑ Managed a private community of over 500 members, providing new campaign ideas, resources, and content to enhance product adoption and user experience.
❑ Collaborated closely with the customer success and account management teams to identify opportunities and build out new case studies for key accounts.
❑ Hosted quarterly group reference events, driving upsell opportunities and contributing to $25K in closed won revenue attribution.

Sendoso is the leading Sending Platform (SP) that delivers modern direct mail, personalized gifts, eGifts, and other physical impressions at scale.

Core Contributions:
❑ Built the CSA Playbook within my first month of joining.
❑ Partnered with 9 CSMs to manage their book of business, overseeing accounts with a total ARR of over $5M.
❑ Spearheaded the creation of a cross-functional review process with business operations, reducing the time to pull Executive Business Review metrics from 1 hour to 15 minutes.
❑ Promoted to Customer Community Manager in November 2022.

Customer Success Associate

TigerGraph

Core Contributions:
❑ Owned marketing tech stack: Sendoso, HubSpot, & Drift.
❑ Championed and owned Drift launch, creating $45K in pipeline in a few weeks.
❑ Managed a $35k quarterly direct mail budget, which produced $2.5M in pipeline (a 35% QoQ increase).
❑ Collaborate with field marketing and demand gen to drive attendees for webinars, & in-person events.

Marketing Programs Specialist 

Key Accomplishments:
❑ $1.5m pipeline generated.
❑ $250k of net-new ARR closed/won.
❑ Promoted to Marketing Programs Specialist after Q2.

DataStax

DataStax is the open, multi-cloud stack for modern data apps. DataStax gives enterprises the freedom of choice, simplicity, and true cloud economics to deploy massive data, delivered via APIs, powering rich interactions on multi-cloud, open-source and Kubernetes.

Key Accomplishments:
❑ Sourced $500k in pipeline.
❑ Achieved over 125% of quota MoM.

Wells Fargo

Business Relationship Manager

Business Relationship Associate

Senior Personal Banker

Personal Banker

Teller

Community Manager @ Catalyst Software

I spent eight years climbing the corporate ladder at Wells Fargo before diving into tech in May 2019. 

Outside of my professional career, I enjoy:

Being outdoors, exploring new boba spots, investing in the stock market, and Hip-Hop/R&B music, especially 90s/2000s throwback.

Let's connect! 🤙🏽

Joined as the 1st CSM to help manage and serve Opensend's growing portfolio of customers.

Opensend is a data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels to increase conversions (email, ads, postal).

taplio

The Battle

Logan McDade

Danny Luu

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