Tractor Supply Company

Coordinated store events with local communities:
- 4-H
- FFA
- Boy Scouts and Girl Scouts of America
- Local churches 
- Weatherford Animal Shelter
- Weatherford Public Schools
- Chamber of Commerce 
- HART of Oklahoma 
- SWOSU Collegiate Legislation

Organized and managed events such as:
- Thanksgiving Potluck for employees 
- Annual Christmas party
- Backyard Poultry Workshop
- Try Before It You Buy It

Sponsored food trucks to bring excitement and traffic to the store, including:
- Chik-fil-a
- The Surf Bar
- On The Hook
- AJ’s Food Factory 

Partnered with HART of Oklahoma to host several adoption events

Event Manager

Team Lead

Team Member 

TrainYo 🏳️‍🌈

--8 week SDR bootcamp--

• Created outbound prospecting motions utilizing cold calls, emails, Apollo.io, and LinkedIn Sales Navigator
• Built rapport and trust with prospects by showing an understanding of their industry and pain points
• Addressed questions and objections during cold calls in a customer-centric way to increase call to demo set conversion rate
• Graduated as MVP of my cohort

Sales Development Representative

BancFirst

Customer Service Telebanker 

AT&T

• Onboarded quicker than expectations 
• Exceeded ramp quota by consistently achieving and surpassing sales targets
• Demonstrated outstanding performance by becoming one of the top 3 sellers in the store within just 3 months
• Utilized cold calling and SMS routines to bring in new revenue as well as reactivate old accounts
• Maintained strong relationships with customers by providing exceptional customer service and addressing their concerns, resulting in a 95% customer satisfaction rating

Sales Associate

The Pizza Shoppe

• Built and managed a team of top-performing employees, overseeing hiring, training, and performance evaluations to ensure optimal staff performance and high levels of customer satisfaction
• Developed and maintained strong relationships with community partners and organizations, actively promoting the store and its products to maximize exposure and drive sales growth.
• Collaborated with higher-level management to develop new strategies to improve performance and drive sales revenue

Store Manager

• Oversaw the daily operations of 2 high-volume stores, driving revenue growth by 20%
• Developed and executed sales and marketing strategies that increased customer retention by 10%
• Managed and trained a team of employees to ensure consistent delivery of high-quality products and services
• Collaborated with community partners and organizations to promote the store and its products
• Conducted hiring and firing decisions for store employees in consultation with higher-level management

• Collaborated with other managers and team members to identify and solve problems, improve performance, and exceed sales goals of $15k/Week
• Assisted in the onboarding of 15+ new employees, ensuring they understood company procedures and best practices
• Conducted performance reviews and provided feedback to employees, identifying areas for improvement and creating development plans.

Assistant Manager

• Increased pizza production by 20%
• Supervised and delegated tasks to 4-5 team members, keeping a cool level head and multitasking in a fast-paced environment

Cook/Team Lead

Oven Puller

Logan McDade

Kaiser Permanente Bernard J. Tyson School of Medicine

• Meet with students to triage concerns about the learning environment including bias/discrimination both within the school and the clinical practice spaces.
• Develop and manage peer to peer and faculty to student mentorship programs for students 
• Create programming/initiatives to support students well-being, and equity, inclusion, and diversity efforts
• Develop trainings for various constituencies including student organizations, student council, and faculty mentors
• Provide administrative, logistical, and programmatic support for several student organizations with a focus on our affinity based student organizations
• Co-advise the student Well-Being Committee and student Honor Council 
• Co-facilitate curricular sessions for students in all phases around the learning environment 
• Oversight, support, and advocacy for student well-being spaces including the gym, meditation garden, and student lounge

Inclusion and Well-Being Program Manager

• Objection and cold-call handling
• Outbound prospecting
• Research of prospects to find decision makers fitting Ideal Customer Profile
• Collaborated with 13 fellow SDR interns to develop strategies, improve execution, and implement ideas

Monmouth University

• Selection, implementation, marketing, and oversight of campus events calendar application for the University (5,000 unique users since Sept. 2020 launch)
• Advise the Student Activities Board, a group responsible for facilitating over 40 events per year, managed budget of approximately $200,000
• Increase number of events/programs during the 2020 - 2021, and 2021 - 2022 academic years (virtual, hybrid, in-person) 
• Oversee all grants for groups related to weekend programming, inclusion, general co-sponsorships resulting in 20% increase in applications 
• Recruitment and supervision of part-time staff including: graphic designer, social media assistants, office assistants, event staff, peer leadership consultants, and set-up crew (including creation of new positions)
• Manage space reservations, and set up of multi-purpose hall in the Student Center
• Supervise graduate assistants/interns
• Coordinate and plan leadership programming (including a half-day leadership conference)
• Streamline submissions by implementing online forms for various required paperwork reducing response time by 40%
• Enhance/update web pages, University Portal, and develop social media posts to promote digital resources and programmatic opportunities
• Program and support organizations programming for heritage months such as Hispanic Heritage Month, Black History Month, etc. 
• Work with groups who are approved to host events with outside food vendors

Assistant Director Of Student Engagement

• Contact positive cases to inform them of resources/next steps, gather needed information such as direct contacts, etc.
• Email instructors to inform them student would not be in classes per University policy 
• Provide direct contact information to tracing team for follow up 
• Complete necessary forms for record keeping purposes

COVID-19 Response Team Member

Late Night Chauffeurs

• Responsible for the marketing of Late Night Chauffeurs as it relates to its expansion into New Jersey
• Provide courteous and professional service while driving clients to their destinations.

Marketing and Sales Manager/Driver

Drew University

• Development/oversight of campus-wide Theme Month programming in support of student identities and university diversity and inclusion efforts to meet goal of increasing programming by 25%
• Manage a budget of approximately $2,800 for individual staff and complex wide programming
• Manage budget of approximately $16,000 for campus Theme Month/Diversity programs
• Directly supervise and provide staff development for 12 part-time staff (including 6 House Assistants, and 6 Resident Assistants)
• Oversee the Theme Houses, a special interest housing option for upperclassmen clients
• Manage the Theme House selection/application processes, including the recruitment/hiring of the House Assistants
• Provide ongoing formal and informal direction, feedback, and training to part-time employees
• Assist in the development and oversight of trainings, in-services for the part-time staff
• Oversee/direct the day-to-day business and community development activities of a co-ed 4 building complex occupied by 300+ upperclassman clients
• Serve in an on call duty rotation for 1200+ on-campus residents to respond to mental health, domestic violence, and other issues
• Adjudicate assigned conduct cases
• Responsible for editing/adding webpages for the department of Residence Life, Housing, and Community Standards
• Advise Rho Alpha Sigma , National Resident Assistant Honor Society 
• Advise the College of Liberal Arts, student Diversity and Inclusion Committee, along with additional assigned cultural clubs 
• Serve on the University-wide Diversity and Inclusion Committee

Coordinator of Residential Engagement for Diversity Programs

Rutgers University

• Served as Hall Director for Summer Bridge program on Busch Campus
• Supervised summer part-time Apartment Assistant staff

Summer Bridge Hall Director

• Supervised and provided staff development for four-six part-time staff (resident assistants)
• Oversaw a building with over 300+ clients
• Served on a campus-wide crisis response duty rotation
• Advised the in-hall Residence Hall Association board
• Managed in-hall programming budget of approximately $2000 - $4000

Graduate Hall Director

• Adjudicated conduct cases
• Created educational sanctions for office use

Student Conduct Intern

• Facilitated in-class discussions for 30 transfer clients
• Provided clients with knowledge of university resources and information systems
• Collected and assign grades for client work
• Maintained online class page for clients
• Provided skill development
• Fostered a supportive academic atmosphere in the classroom

Instructor STS Course

• Served as a resource for clients living in the Silvers Apartments 
• Served on a crisis-response duty rotation
• Enforced campus policies

Apartment Assistant for the Summer Bridge Program

• Provided answers to questions regarding things such as the Library of Congress shelving system we utilize, and how to find books using our online search tool
• Used internal library system to check out books, and other materials to patrons while also verifying their ID
• Executed collection management duties as assigned such as shelf reading, shelving books, etc.

Student Worker

• Maintained online class page for clients
• Planned in-class activities
• Served as resource for clients
• Collected and assign grades for clients work
• Presented on topics/theories to clients in-class

Teaching Assistant

• Performed educational skits and participate in facilitated discussions as character to students and faculty on topics including: sex, diversity, depression, etc. as requested 
• Served as a resource for Rutgers students providing info on resources such as CAPS, and Rutgers Health Services
• Collaborated with fellow members to create new skits on different topics

Peer Educator

•	Served as a resource and role model for 62 first-year clients
•	Planned and implement both large and small scale programs
•	Promoted student development and resident bonding and creation of a safe, inclusive and learning conducive environment 
•	Served on committees such as Busch Cares
•	Served on a crisis-response duty rotation
•	Enforced campus policies
•	Assisted with interview process and selection of new resident/apartment assistants

Resident Assistant

•	Created timelines, maps, and schedules for university events such as Reunion and Homecoming
•	Served as project manager
•	Lead other part-time staff 
•	Marketed events to fellow students, staff, and faculty on campus
•	Contacted businesses and groups to cross-promote events and build relationships
•	Sat in on planning meetings and suggest improvements to current events
•	Contacted alumni regarding inquiries relating to Alumni Relations Department needs

Student Worker/Intern

New Jersey Institute of Technology

• Oversaw the Emerging Leaders Program geared towards first-year clients using the Social Change Model of Leadership Development to develop skills to be symbols of change
• Developed the curriculum for a retreat and series of workshops for Emerging Leaders Program participants
• Supervised peer trainers for the Emerging Leaders Program
• Provided assessment for the Emerging Leaders Program
• Assisted with coordinating the Highlanders Award Ceremony a recognition ceremony for student leaders

Leadership Programs Intern

Hofstra University

• Implemented professional development for 20 part-time New Student Orientation staff
• Created evaluation to assess New Student Orientation staff
• Coordinated food orders for the Orientation program
• Supervised New Student Orientation staff

NODA Orientation Intern

Montclair State University

• Assisted with the 5th Annual Leadership Institute
• Provided assessment of the effectiveness of the Leadership Institute
• Created and provide weekly presentations for the Center for Leadership Development and Campus  Connections

Graduate Student Intern

Borgata Hotel Casino & Spa

• Provided excellent customer service
• Responsible for guest correspondence including booking and confirming reservations for rooms, shows, dining, etc. 
• Served as a resource providing information such as location, room rates for specified dates, and events going on within the Hotel/Casino
• Deliver information through intercom system to entire Hotel/Casino

Customer Care Representative

In my 8+ years in higher education I have onboarded staff/faculty and students to new technologies, shortened office response times by implementing digital solutions, collaborated across departments to save resources due to budget constraints, increased programmatic offerings to meet divisional/departmental goals in support of student identities, and created new revenue streams through relationships with local small businesses. 

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The Battle

Logan McDade

Tashir Hampton

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