SeamlessHR

Sales Development Representative

Workspace Global

•Booked a demo meeting within 1 month with the CEO of an account whose clients have $9.9B in their portfolio.
•Secured a meeting with the CMO of a company generating $397 million in annual
revenue within a timeframe of 12 weeks.
•Booked 90+ meetings within the first 10 months.
•Closed 3 deals out of 5 opportunities in 2 months.
•Exceeded monthly quota by 150% within the first month.

• Enhanced interdepartmental communication, reducing miscommunication and improving lead hand-off, resulting in a 7% increase in lead-to-opportunity conversion rates.
• Regularly monitored and reported on key performance indicators such as conversion rates, lead-to-opportunity ratios, and pipeline progression.
• Created dashboards to monitor key sales performance metrics, including conversion ratios and response times, improving the team's KPI achievement by 12%.

Operations Executive

• Scheduled and organized meetings with 70+ prospects, maintaining a high
attendance rate for scheduled appointments.
• Screened and qualified 50+ leads through proactive communication, resulting in a
10% increase in the number of high-quality leads passed to the sales team.
• Managed a calendar of 6+ meetings and appointments per week while following
up on prospects, resulting in a reduction in meeting no-shows.

Executive Assistant

RevGenius

RevGenius is a group of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family!”

Member

The Visible Executive

• Booked the CEO of an account doing $5.5 million in annual revenue within 3 months.
• Managed all aspects of the sales pipeline, from lead generation to closing deals.
• Demonstrated empathy for prospects' needs by listening carefully to their requests and confirming my understanding before responding.
• Developed and maintained relationships with prospects through networking, emailing, and cold calling.

Helping your business book more sales meetings

From the outset of my career, I've been a relentless and goal-oriented professional, unwavering in my commitment to forging strategic business alliances.

I believe in the power of relationships and have harnessed this belief to fuel my success in the world of sales.

My journey is defined by a relentless pursuit of trust, a cornerstone in my mission to generate leads, secure meetings, and drive sales. 

Through years of experience, I've honed my skills in the art of relational sales, consistently bringing new businesses to life.

As a determined sales hunter, I've embraced the opportunity to work with multicultural teams, capitalizing on our diversity to uncover fresh sales and outreach prospects while expertly managing objections along the way. 

In a world where information is key, I've become proficient in utilizing market intelligence and sales enablement tools to construct robust lead pipelines and seize valuable sales opportunities.

My story is one of passion, dedication, and an unyielding commitment to the art of sales, and I'm excited to continue this journey of growth and success."

Lord Klukpui

Sea Fire Technologies

Identifying potential areas to do business
Identifying customer’s choices or needs
Transferring ideas into actionable plans
Hiring and mentoring staff
Overseeing the work activity of overall departments
Dealing with budget, finance, and strategies
Detecting and resolving issues
Acting as face and voice on behalf of the company

Founder

Deploying and inspecting IT network systems.

Overseeing the safe installation of hardware and cabling systems.

Monitoring the performance and capacity of computer systems.

Performing regular checks on network hardware and software.

Responding to network alerts and hardware malfunctions.

Diagnosing and troubleshooting network errors.

Tracking and documenting network issues and compiling incident reports.

Responding to user requests and providing network training.

Managing system backups and network security protocols.

Senior Network Engineer

Technolutions Connected Services

Designing and implementing new network solutions and/or improving the efficiency of current networks

Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP

Procuring network equipment and managing subcontractors involved with network installation

Configuring firewalls, routing, and switching to maximize network efficiency and security

Maximizing network performance through ongoing monitoring and troubleshooting

Arranging scheduled upgrades

Investigating faults in the network

Updating network equipment to the latest firmware releases

Reporting network status to key stakeholders
Act as an advisor and/or makes recommendations to sales or project team members.
Understand industry applications and competitive products.
Document and update internal requests in the appropriate systems.
Stays current with technology as it pertains to communication infrastructure.

Travel as needed, Managed IT Services:
On-site Smart Hands & Leg Support [L1, L2, L3, & L4 Support].

Break-fix, Installation, etc.

SLA Includes 8x5xNBD, On calls, and Scheduled Visits.

Hardware Supply & AMC Services.

EUC/Desktop Support Services.

Network devices Installation.[Routers, Switches, etc.]

Rack & Stack, Server Installation work [Data center Support]

Wireless Site Surveys.

Inventory & Asset Surveys.

Datacenter Survey.

And many more services.

Network Engineer

ISPAfrika

Responding to queries via chat, email, or phone

Troubleshooting and diagnosing problems(Tier1&2)

Requesting feedback and/or monitoring calls and other methods of correspondence to improve client service.

Help Desk Supervisor

•Report directly to Support Manager

· Act in a supervisory capacity, offering second-level network support

·Taking ownership of customer issues reported and seeing problems through to resolution

·Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues

·Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

•Routing, Bridging and Network management, Wireless, Firewall, QoS and Queues, and Tunnels. 

Helpdesk support technician analysis 

Telkom

1. Team leader assistant 
 
Duties and Responsibilities 
 
2.1 Team leader assistant 
 
Under the supervision of the Senior Leader of Technical Support, the duties, and responsibilities of the 
Technical Support Leader include: Leading and mentoring the Technical Support Team, performing 
scheduled staff reviews, communicating, and adhering to new procedures, policies, and goals. 
Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to 
improve procedures. Establishing, recommending and implementing policies to ensure quality, timely 
and efficient design of customer-oriented services. Working effectively with other teams implementing 
strategies to increase profitability, productivity, and overall client experience. Auditing customer 
accounts to ensure the accuracy of information. Handling escalated issues from customers. Participating 
in the Manager on Duty rotation. 
 
2.2 Senior technical support Consultant 
• Interact with customers to provide and process information in response to inquiries, concerns, and 
requests about products and services; 
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; 
• Diagnose and resolve technical hardware and software issues involving internet connectivity or 
troubleshooting, email clients, ADSL, Fibre to the home/business and more; 
• Research required information using available resources;

Technical support specialist team lead assistant 

Government Employees Medical Scheme RSA

Claims enquires 
Pre-authorisation specialist in and out hospital 
Correspondence e-media 
Benefits confirmation

Case Management Coordinator

Bytes People Solutions. (Vodacom campaign)

Bytes People Solutions: July 2015 – October 2015
3. Call Center Coach
• Identify trends common trends - including knowledge, skills and behaviours that are lacking within 
teams and individuals, communicate and problems solve together with relevant stake holders to 
ensure adequate skills and knowledge is imbedded.
• Conduct group and individual coaching sessions.
• Measure and monitor that coaching outcomes have been meet.
• Provide timely feedback to the Coachee, Team Leaders, and Management
• Continually develop effective systems, processes, methods and supporting documentation to aid the 
Coaching process.
• Grow, develop and support the Client Requirements function that reports directly to the Head Coach
Bytes People Solutions: Sept 2014 – July 2015
4. Customer Care Support 
• deal directly with customers either by telephone, electronically
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries 
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource.

Customer Support Engineer

Liaise with superior to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of a business to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resource allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
Ensure that the company runs with legality and conformity to established regulations

taplio

The Battle

Lord Klukpui

Glorious Nongena

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