Confidently There

I equip teams and individuals to more ethically and effectively handle difficult conversations. 

Think:

- understanding power dynamics and knowing how to approach them restoratively
- having the tools to approach the difficult subjects productively, kindly AND feeling ok to do so
- feeling equipped to handle the challenging or toxic relationships so they no longer bug you long after the conversation has finished.


And more simply: 
- calmly navigating conflict
- not fearing confrontation
- saying no without the guilt
- putting ideas across without apology
- speaking up with confidence and ease

My work is kind, evidence-based, psychology-backed and really practical. 

It exclusively promotes and utilises ethical communication strategies promoting equal voice, accountability and integrity at every turn. 

For organisations, my work can help you cultivate an environment that allows all voices to be heard, connection to be prioritised and a culture of challenge and kindness in equal measure upheld. I upskill my clients as communicators to no longer shy away from the tough stuff, but to learn to approach it all without blame or shame, judgement or assumption. This culture shift will not only boost morale and your bottom line, but it is a key equality, diversity and inclusion issue too as it brings all voices to the fore and does away for good with outdated and problematic dominance dynamics.

For individuals, my work equips you to reclaim your sense-of-self in any problematic or toxic working relationships, gives you the tools to know how to respond to any challenging conversation with a restorative approach, and allows YOU to redefine your work-life balance, no longer feeling that it needs to be a binary choice between being respected and being well-liked.

Founder

Royal Welsh College of Music & Drama

Lecturer in Voice 

Audition panelist

Lecturer in Voice

Working predominantly with the Postgraduate students on the MA Musical Theatre and MA Acting for Stage, Screen and Radio, and student actors on the 3 year BA Acting course, in a combination of group classes in vocal technique, text work, combined with accent and dialect work for show support.

Voice Teacher

Freelance / Self-employed

Freelance Voice Coach

Freelance Singing Teacher

Royal Shakespeare Company

Voice, Singing and Dialect coach for this new British musical, written by Sam Kenyon and directed by Erica Whyman, played in the Swan Theatre summer 2018. https://www.rsc.org.uk/miss-littlewood/tickets

Voice, Singing & Dialect coach, Miss Littlewood

BRISTOL OLD VIC THEATRE SCHOOL LIMITED

The Oxford School of Drama

I head up the singing work at OSD, working on a balance of precise technique, and bold, creative, truthful Acting through Song with the second years, the postgraduates, and students on the six month intensive Foundation Course.

Head of Singing

National Youth Theatre Wales

The American Musical Theatre Academy - London and New York

Singing Teacher

City Academy Ltd

Urdang Academy

I specialise in supporting values-led organisations and heart-centred leaders to have difficult conversations more often, more ethically, and more effectively. 

It takes difficult conversations and uncomfortable changes when we want to bring about genuine shifts to our culture. Something many people are not professionally equipped for. 

My area of expertise is giving you the tools to handle any challenging situation through open, honest, and rigorous conversations where all parties feel supported and heard. Because when you get that right, everything else follows. 

This helps to fill the gaps between people-first policies and the reality of your day-to-day culture. 

Through quality, active, curious listening and no longer shying away from difficult conversations, you can start aligning behaviours and standards with your big-picture goals. 

All from a PROPERLY human-first approach.

Louisa Clarke

Lean Competency System

Head of Operations & Growth

VIKIN

Co-Founder at VIKIN, a tech platform that empowers festival and event organisers to create beautifully customised apps for their visitors easily and affordably. We're bringing cutting-edge mobile tech features to the outdoor events industry and improving experiences for organisers, visitors, vendors and sponsors.

Co-Founder

Elevate Group Consultants

Chief Executive Officer

PerchPeek

Ownership of global expansion of relocation services and delivering new service offerings. Leading globally flexible teams, Continuous improvement and service development.

Global Customer Expansion Lead

Customer Success Lead UK & Ireland

Customer Success Lead UK Ireland & Rest of World

Farewill

Customer Service Lead

The Diet Revolution

Early stage start up in the functional food industry. First through the door role where I build the team from scratch, successfully attracted funding for research, collaborated in an Innovate UK project with other businesses and brought to market a subscription food service to the UK, developing and managing every aspect from production to customer support.

Head Of Customer Operations

Archer & Brooks Ltd

Co-founder of an innovative early start-up in the functional food and nutrition science field. 

Successfully wrote business plans and grant applications to raise innovation and research funding. Managed branding, marketing and market research processes.

Designed and built a team of industry experts, consultants, administrative staff and operations specialists to undertake a feasibility project on a large scale project bringing new manufacturing technology to turn waste products into valuable functional food ingredients.

Director Of Operations

Conduit Global

Managing teams of 15-80 customer service representatives and team leaders in an outsource contact centre environment.

Day to day management of KPIs, resourcing, quality assurance, complaint management and coaching.

Customer Service Manager

I believe in the transformative power of connection and growth. 

As the Head of Operations and Growth at Lean Competency System, I’m here to build upon the incredible foundation laid by the Lean Enterprise Research Centre (LERC) and the Lean Competency System (LCS). My vision is to help LCS become the world’s leading community and provider of improvement qualifications, a place where individuals and organisations can truly flourish.

Leading the LCS as part of the Reinvigoration Group—alongside Reinvigoration Ltd and OpX.io—means I get to bring together diverse perspectives and talents to create meaningful change. I’m passionate about building an environment where collaboration and innovation thrive.

Key attributes:

Strategic Visioning: I have developed the ability to create and articulate a compelling long-term vision that aligns with organisational goals and inspires others.

Transformational Leadership: I have xpertise in guiding teams through change, and building a culture of innovation and resilience.

Operational Excellence: I have a proven track record in optimising processes to enhance efficiency and drive sustainable growth.

Stakeholder Engagement: I have developed strong skills in building relationships with key stakeholders, ensuring alignment and collaboration across all levels of the organisation.

Financial Acumen: Experience in managing P&L including In-depth understanding of financial management, enabling sound decision-making that supports organisational profitability.

Change Management: Confident in leading and managing change initiatives, minimising resistance and maximising buy-in from teams.

Customer Success Focus: I have a passion for understanding and addressing customer needs, ensuring that services and solutions delight.

Data-Driven Decision Making: I can leverage data and analytics to inform strategic decisions and measure outcomes effectively.

Coaching and Mentorship: I am committed to developing talent within the organisation, empowering individuals to reach their full potential.

Adaptability and Agility: I navigate uncertainty and pivot strategies quickly in response to changing market conditions.

taplio

The Battle

Louisa Clarke

Catrin Archer

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