Confidently There

I equip teams and individuals to more ethically and effectively handle difficult conversations. 

Think:

- understanding power dynamics and knowing how to approach them restoratively
- having the tools to approach the difficult subjects productively, kindly AND feeling ok to do so
- feeling equipped to handle the challenging or toxic relationships so they no longer bug you long after the conversation has finished.


And more simply: 
- calmly navigating conflict
- not fearing confrontation
- saying no without the guilt
- putting ideas across without apology
- speaking up with confidence and ease

My work is kind, evidence-based, psychology-backed and really practical. 

It exclusively promotes and utilises ethical communication strategies promoting equal voice, accountability and integrity at every turn. 

For organisations, my work can help you cultivate an environment that allows all voices to be heard, connection to be prioritised and a culture of challenge and kindness in equal measure upheld. I upskill my clients as communicators to no longer shy away from the tough stuff, but to learn to approach it all without blame or shame, judgement or assumption. This culture shift will not only boost morale and your bottom line, but it is a key equality, diversity and inclusion issue too as it brings all voices to the fore and does away for good with outdated and problematic dominance dynamics.

For individuals, my work equips you to reclaim your sense-of-self in any problematic or toxic working relationships, gives you the tools to know how to respond to any challenging conversation with a restorative approach, and allows YOU to redefine your work-life balance, no longer feeling that it needs to be a binary choice between being respected and being well-liked.

Founder

Royal Welsh College of Music & Drama

Lecturer in Voice 

Audition panelist

Lecturer in Voice

Working predominantly with the Postgraduate students on the MA Musical Theatre and MA Acting for Stage, Screen and Radio, and student actors on the 3 year BA Acting course, in a combination of group classes in vocal technique, text work, combined with accent and dialect work for show support.

Voice Teacher

Freelance / Self-employed

Freelance Voice Coach

Freelance Singing Teacher

Royal Shakespeare Company

Voice, Singing and Dialect coach for this new British musical, written by Sam Kenyon and directed by Erica Whyman, played in the Swan Theatre summer 2018. https://www.rsc.org.uk/miss-littlewood/tickets

Voice, Singing & Dialect coach, Miss Littlewood

BRISTOL OLD VIC THEATRE SCHOOL LIMITED

The Oxford School of Drama

I head up the singing work at OSD, working on a balance of precise technique, and bold, creative, truthful Acting through Song with the second years, the postgraduates, and students on the six month intensive Foundation Course.

Head of Singing

National Youth Theatre Wales

The American Musical Theatre Academy - London and New York

Singing Teacher

City Academy Ltd

Urdang Academy

I specialise in supporting values-led organisations and heart-centred leaders to have difficult conversations more often, more ethically, and more effectively. 

It takes difficult conversations and uncomfortable changes when we want to bring about genuine shifts to our culture. Something many people are not professionally equipped for. 

My area of expertise is giving you the tools to handle any challenging situation through open, honest, and rigorous conversations where all parties feel supported and heard. Because when you get that right, everything else follows. 

This helps to fill the gaps between people-first policies and the reality of your day-to-day culture. 

Through quality, active, curious listening and no longer shying away from difficult conversations, you can start aligning behaviours and standards with your big-picture goals. 

All from a PROPERLY human-first approach.

Louisa Clarke

Dan Savino

Enhance Health

As the Chief Information Officer at Enhance Health, I have successfully overseen the IT department, driving the adoption of Artificial Intelligence to enhance efficiency and productivity.

• Implemented AI solutions across various departments to streamline processes and improve operational performance.
• Led the development of innovative software solutions to meet the company's evolving needs.
• Collaborated with cross-functional teams to ensure seamless integration of technology solutions for maximum impact.

Chief Information Officer

As the Chief Technology Officer at Enhance Health, I leverage over 15 years of IT leadership experience to drive the technical strategy and develop advanced software solutions that optimize operations and customer service. I bring my experience in artificial intelligence from my previous roles to Enhance Health, looking forward to employing AI to innovate and enhance our systems.

Chief Technology Officer

SelectQuote Insurance Services

Senior Vice President of Artificial Intelligence and Innovation

During this job tenure at SelectQuote Insurance Services, I oversee technical development for the implementation of new business phone systems and the design of software aimed at enhancing operations. To accomplish organizational goals in accordance with predetermined standards, I Direct cross-functional teams, including offshore and onshore application development, business intelligence, data science, project managers, and application support teams.

Key Accomplishments: 

► Contributed to the company's IPO, enabling company to raise equity capital from public investors. 
► Executed new strategies within company and improved project completion time by 27%.
► Increased developer satisfaction by 14 % via delivery of positive feedback on performance.

Senior Vice President of Technology Development

While serving as a vice president of technology development, I supervised all project managers, data scientists, business intelligence developers, and application developers to improve an organization's business operations, planning projects, and building analytics models. By propelling innovation throughout the company, I oversaw the re-architecture and replacement of all divisional CRMS, Quote Tools, and external websites. Additionally, I established application development as practice and shifted the company from NET to NodeJS. While ensuring reliability, performance, and integrity of all corporate database systems, I led network engineers and database administrators. To execute DevOps as a strategy within the organization, I Organized and monitored the DevOps team.

Key Accomplishments: 

►Improved agility and flexibility by managing transfer of 13 apps to the cloud.
►Implemented Micro-Services as standard software architectural design within organization and led incorporation of cloud computing system to improve reliability, scalability, and efficiency.
►Leveraged Project Management practices throughout company to standardize, structure, and organize methods and Increased Project Management Office's size by three-time.
►Enhanced callers’ experience and consistent call processes by overseeing all telephony and moving the company's traditional Cisco system to a more agile software telephony platform.
►Improved data-driven decisions across organization by recruiting data scientists and developing effective approach to executing data science as practice within firm.
►Utilized SOX controls throughout application development organization to identify and prevented errors to mitigate process deficiencies.

Vice President Of Technology Development

Setup standards for Application Development and transitioned the company from .NET to NodeJS. Tripled the size of the Project Management Office and put into practice Project Management methodologies across the organization. Oversaw all telephony and migrated the organization from a legacy Cisco system to a more elegant software telephony platform. Managed and led the Database Administrators and Network Engineers introduced and implemented DevOps as a practice within the organization by forming and leading the DevOps team.

Vice President Of Technology

In this position, I managed all project management and application development tasks for businesses looking to streamline operations and automate procedures. To achieve business growth, I supervised and organized four units of IT associates.

Key Accomplishments: 
► Leveraged latest technology and fixed problems, decreased complaints of customers by 63%.

Vice President Of Application Development and Project Management

During this role, I monitored all internal application development procedures to carry out various business-related functions and effectively engage customers.

Key Accomplishments: 
► Developed three offshore teams with more than 100 developers and minimized developer expenditures over 75%.
► Transfer to agile development process from waterfall process to eliminate probabile absolute project failure and created development teams.

Director of Application Development

Facilitated transition to new internal telephone routing service, which allowed business to increase call response rates by 84% while keeping the same staff headcount.

Director of Technology Enablement

Oversaw the development of new customer relationship management system, increasing employee utilization by more than 200%.

Senior Manager of Technology Enablement

Employed project management techniques and completed 87% of the 31 projects that was assigned.

Director Project Management

Developed strategies to progress business functions and Improved location effectiveness through hiring, selecting, onboarding, coaching, and counseling agents and sales managers.

General Manager

Delivered information on company’s inventory to medical representatives by providing high-standard training and evaluated the performance of sales teams by developing system of reports and communications, including sales reports, cyclical sales meetings, sales newsletters, and electronic bulletins.

Sales Manager

Achieved and surpassed all sales goals, demonstrated dedication to excellence and competitive spirit and consistently ranked in the top 10% of SelectQuote Agents.

Sales Agent

SpikeSource

Collaborated with industry experts to increase sales for company and promoted secure computing environment.

East Coast Sales Division Manager

As the Chief Information Officer at Enhance Health, I leverage over 15 years of IT leadership experience to drive technical strategy and develop advanced software solutions that optimize operations and customer service. I also bring my experience in artificial intelligence from my previous roles to Enhance Health and look forward to employing AI to innovate and enhance our systems.

I lead diverse teams across application development, business intelligence, data science, and project management to deliver high-quality IT solutions aligned with strategic goals. My past achievements at SelectQuote Insurance Services included contributing to their IPO and leading initiatives that significantly improved project efficiency and developer productivity.

At Enhance Health, I am committed to fostering innovation, enhancing customer experiences, and implementing comprehensive technological strategies that ensure a scalable and robust IT infrastructure. My focus is on achieving measurable outcomes, exceeding expectations, and leading with integrity and excellence.

taplio

The Battle

Louisa Clarke

Dan Savino

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