Confidently There

I equip teams and individuals to more ethically and effectively handle difficult conversations. 

Think:

- understanding power dynamics and knowing how to approach them restoratively
- having the tools to approach the difficult subjects productively, kindly AND feeling ok to do so
- feeling equipped to handle the challenging or toxic relationships so they no longer bug you long after the conversation has finished.


And more simply: 
- calmly navigating conflict
- not fearing confrontation
- saying no without the guilt
- putting ideas across without apology
- speaking up with confidence and ease

My work is kind, evidence-based, psychology-backed and really practical. 

It exclusively promotes and utilises ethical communication strategies promoting equal voice, accountability and integrity at every turn. 

For organisations, my work can help you cultivate an environment that allows all voices to be heard, connection to be prioritised and a culture of challenge and kindness in equal measure upheld. I upskill my clients as communicators to no longer shy away from the tough stuff, but to learn to approach it all without blame or shame, judgement or assumption. This culture shift will not only boost morale and your bottom line, but it is a key equality, diversity and inclusion issue too as it brings all voices to the fore and does away for good with outdated and problematic dominance dynamics.

For individuals, my work equips you to reclaim your sense-of-self in any problematic or toxic working relationships, gives you the tools to know how to respond to any challenging conversation with a restorative approach, and allows YOU to redefine your work-life balance, no longer feeling that it needs to be a binary choice between being respected and being well-liked.

Founder

Royal Welsh College of Music & Drama

Lecturer in Voice 

Audition panelist

Lecturer in Voice

Working predominantly with the Postgraduate students on the MA Musical Theatre and MA Acting for Stage, Screen and Radio, and student actors on the 3 year BA Acting course, in a combination of group classes in vocal technique, text work, combined with accent and dialect work for show support.

Voice Teacher

Freelance / Self-employed

Freelance Voice Coach

Freelance Singing Teacher

Royal Shakespeare Company

Voice, Singing and Dialect coach for this new British musical, written by Sam Kenyon and directed by Erica Whyman, played in the Swan Theatre summer 2018. https://www.rsc.org.uk/miss-littlewood/tickets

Voice, Singing & Dialect coach, Miss Littlewood

BRISTOL OLD VIC THEATRE SCHOOL LIMITED

The Oxford School of Drama

I head up the singing work at OSD, working on a balance of precise technique, and bold, creative, truthful Acting through Song with the second years, the postgraduates, and students on the six month intensive Foundation Course.

Head of Singing

National Youth Theatre Wales

The American Musical Theatre Academy - London and New York

Singing Teacher

City Academy Ltd

Urdang Academy

I specialise in supporting values-led organisations and heart-centred leaders to have difficult conversations more often, more ethically, and more effectively. 

It takes difficult conversations and uncomfortable changes when we want to bring about genuine shifts to our culture. Something many people are not professionally equipped for. 

My area of expertise is giving you the tools to handle any challenging situation through open, honest, and rigorous conversations where all parties feel supported and heard. Because when you get that right, everything else follows. 

This helps to fill the gaps between people-first policies and the reality of your day-to-day culture. 

Through quality, active, curious listening and no longer shying away from difficult conversations, you can start aligning behaviours and standards with your big-picture goals. 

All from a PROPERLY human-first approach.

Louisa Clarke

Wellbeing Training Solutions

Developing and delivering training in businesses, which upskills people, to unleash their potential and the potential of the organisation.

Personal skills
Combating personal attitudes and skills holding us back. Imagine a world of work where people were freed from poor coping strategies related to stress, and resilience was the norm. Fixed mindsets could convert to possibility, negativity to curiosity and opportunity. A lack of confidence could be overcome through understanding that courage may be the solution.

People skills
Go to any event and observe how many people know how to interact to build connections. Are these skills your people and business could benefit from? Communication skills, asking good questions, listening, responding appropriately.  These are the skills we think we have because we use them every day, but the bar is low. Great people skills build trust and relationships. People deal with people, but do your people do it well?

Professional skills
Time management, teamwork, giving and receiving feedback, collaboration, presentation skills. Some of these are purely skills needs. Some, like presenting and speaking skills, have a deeper need that must be met for progress. The mechanics of how to present well won't help if the real issue is an anxiety of public speaking.

Leadership skills
Many leaders got promoted because they were good at their stuff.  If however they don’t know themselves or how to get the best out of their staff, then the leader, their people and the organisation suffer. The old saying that people leave bosses not jobs, is rooted in truth. Leadership skills training built on a business imperative of psychological safety, can provide a line in the sand, from which everyone expects better of each other and shares in a new vision of a great organisation to work for.

Wellbeing
The foundations of a healthy life including heart health, body mass index, blood pressure, cholesterol, alcohol, smoking cessation, activity and sleep.

Training Specialist

Boutique Dog Retreat

The ultimate passion project, run in parallel with Boutique Training Solutions.  Dog day-care and boarding. A home from home experience for dogs that deserved the best.

Medway Clinical Commissioning Group

Project Manager for Medway Clinical Commissioning Group.  Primarily responsible for Community Health contracts covering a wide range of project management including pathway review and redesign, root cause analysis and service improvement, research, analysis, report writing and procurement.

Project Manager

Kent Community Health NHS Foundation Trust

Supporting GP Practices and Pharmacies to achieve challenging targets for NHS Health Checks including training on service delivery and IT . Developing training packages and supporting guidance. Analysing performance management information and targeting improvements where necessary. Line management.

Project Manager, NHS Health Checks (Primary Care)

Kent team awarded Non-Clinical Team of the Year by Kent Community Health Trust. Led a team of Health Trainers covering West Kent, to deliver high quality outcomes for clients on a range of health and wellbeing activities. Development and delivery of training and coaching for new and existing staff to support business objectives.  Management, analysis and reporting on deployment of resources to achieve greatest impact.

Health Trainer Team Leader

Developed and delivered the Stop Smoking Service strategy for smoking prevention and cessation among young people in Medway, incorporating factors associated with wider determinants of health. Recruited and co-ordinated a varied volunteer workforce of up to 40 smoking cessation advisers to provide the greatest reach for young clients.

Project Officer - Smoking Cessation 

MidKent College

Teaching post compulsory and mature students on a wide range of study and essential skills.  Development and delivery of schemes of work and lesson plans designed to prepare student for next steps and life ahead.  Provision of pastoral care and liaison with families and carers.

Personal Tutor

Post Office Ltd

Undertook a wide and varied range of roles and associated responsibilities, from HR to Operations, Customer Research to Complaint Handling.  Included design and delivery of training on legislative issues such as The Disability Discrimination Act, Leadership Excellence and Team Building.

Complaint Handling Mgr, Customer Research Mgr, Operations Mgr, Assistant Personnel Mgr

Workplace Wellbeing Trainer🔹️Speaker🔹️Author

My mission is to deliver the training your business needs, while simultaneously giving your people what they want, through a great experience in which they recognise and achieve their potential, both in and out of work. I love training.  I thrive on making a difference to businesses and their people.  This isn’t the floaty skirts, incense burning, and abstract positive-thinking type of wellbeing.  It is evidence-based, relatable, inclusive, and potentially game-changing.  The content and delivery provide a balance of enough mental stretch to make a difference, without intimidating those who aren’t engaged in the topics already.   This is all achieved by creating a training environment which is a relaxed, brave space, for exploration of barriers, and opportunities for growth.

I founded Wellbeing Training Solutions in 2016, to support businesses to get the very best they can from their people.  Every person in a business has untapped potential, and my goal is to unleash that.  If you change your people, for the better, from the inside out, you can change businesses, for the better, from the inside out.  Change does not need to be dramatic; it can be subtle and capitalise on marginal gains and discretionary effort.  That provides a win for everyone and often with very limited disruption.  It’s also a great deal more economical than unnecessary recruitment and poor retention levels.  Good training makes great business sense and happier, healthier staff make a motivated and engaged workforce with lower absenteeism and greater loyalty.  A new generation of workers are also expecting this from their employers and there are reputational implications too.

Coming from a background in business, education, and health, I saw firsthand how many people were limited in their work and life, by beliefs about what is possible for them, and by a lack of skills to change their situations.  Put simply, they don’t know what they don’t know, so pulling yourself up by your bootstraps is not an option for many.  Very small changes in perspective and skill can change people’s life experiences, and if that is delivered to a group of people who work together, they can share a new understanding and commitment to really make an impact.   While courses may have clear, deliverable, business objectives, they are even more impactful if they also have positive outcomes for individuals, enabling them to think, feel and behave with greater impact, purpose and intention.

My business is to help your business thrive, through upskilling your people to live and work better.

taplio

The Battle

Louisa Clarke

Helen Lawson MBPsS

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