Confidently There

I equip teams and individuals to more ethically and effectively handle difficult conversations. 

Think:

- understanding power dynamics and knowing how to approach them restoratively
- having the tools to approach the difficult subjects productively, kindly AND feeling ok to do so
- feeling equipped to handle the challenging or toxic relationships so they no longer bug you long after the conversation has finished.


And more simply: 
- calmly navigating conflict
- not fearing confrontation
- saying no without the guilt
- putting ideas across without apology
- speaking up with confidence and ease

My work is kind, evidence-based, psychology-backed and really practical. 

It exclusively promotes and utilises ethical communication strategies promoting equal voice, accountability and integrity at every turn. 

For organisations, my work can help you cultivate an environment that allows all voices to be heard, connection to be prioritised and a culture of challenge and kindness in equal measure upheld. I upskill my clients as communicators to no longer shy away from the tough stuff, but to learn to approach it all without blame or shame, judgement or assumption. This culture shift will not only boost morale and your bottom line, but it is a key equality, diversity and inclusion issue too as it brings all voices to the fore and does away for good with outdated and problematic dominance dynamics.

For individuals, my work equips you to reclaim your sense-of-self in any problematic or toxic working relationships, gives you the tools to know how to respond to any challenging conversation with a restorative approach, and allows YOU to redefine your work-life balance, no longer feeling that it needs to be a binary choice between being respected and being well-liked.

Founder

Royal Welsh College of Music & Drama

Lecturer in Voice 

Audition panelist

Lecturer in Voice

Working predominantly with the Postgraduate students on the MA Musical Theatre and MA Acting for Stage, Screen and Radio, and student actors on the 3 year BA Acting course, in a combination of group classes in vocal technique, text work, combined with accent and dialect work for show support.

Voice Teacher

Freelance / Self-employed

Freelance Voice Coach

Freelance Singing Teacher

Royal Shakespeare Company

Voice, Singing and Dialect coach for this new British musical, written by Sam Kenyon and directed by Erica Whyman, played in the Swan Theatre summer 2018. https://www.rsc.org.uk/miss-littlewood/tickets

Voice, Singing & Dialect coach, Miss Littlewood

BRISTOL OLD VIC THEATRE SCHOOL LIMITED

The Oxford School of Drama

I head up the singing work at OSD, working on a balance of precise technique, and bold, creative, truthful Acting through Song with the second years, the postgraduates, and students on the six month intensive Foundation Course.

Head of Singing

National Youth Theatre Wales

The American Musical Theatre Academy - London and New York

Singing Teacher

City Academy Ltd

Urdang Academy

I specialise in supporting values-led organisations and heart-centred leaders to have difficult conversations more often, more ethically, and more effectively. 

It takes difficult conversations and uncomfortable changes when we want to bring about genuine shifts to our culture. Something many people are not professionally equipped for. 

My area of expertise is giving you the tools to handle any challenging situation through open, honest, and rigorous conversations where all parties feel supported and heard. Because when you get that right, everything else follows. 

This helps to fill the gaps between people-first policies and the reality of your day-to-day culture. 

Through quality, active, curious listening and no longer shying away from difficult conversations, you can start aligning behaviours and standards with your big-picture goals. 

All from a PROPERLY human-first approach.

Louisa Clarke

Momentum Monkey

Online Business Manager

Virtual Taylor

Virtual Assistant

Now Health International

Responsible for Europe portfolio of SME and Large Corporate renewal groups, ensuring continued high retention levels through an excellent service experience. 
Attend regular client meetings to maintain strong links, whilst promoting new products and gleaning potential new opportunities to increase the portfolio.
Achieve financial plans including sales and profitability.
Assist Business Development team with client meetings and guiding new clients through inception process including member introduction to plan chosen.
Manage a team of 3 within the Account Management team.

Senior Account Manager

Account Manager

Account Executive

Customer Service Representative

Expacare Limited

Responsible for internal reporting, assessing risks on new and existing business and decision making. Have focused industry knowledge to develop new individual product due to be launched this year. Created new streamlined processes for colleagues in all departments to work efficiently and effectively.

Account Manager/Underwriting

InterGlobal

Responsible for managing largest broker requests from start to finish, ensuring the clients needs is met at all times. Support Underwriters and other departments relating to the insurance policies from quotation to policy set ups, reporting and maintenance. 

One of my favourite accomplishment to date was to be selected to go on 3 month secondment to Dubai, UAE office from March – June 2009 returning to the UK now with responsibility for Middle East business. I was the first point of contact, with sole responsibility on covering the underwriting desk dealing with all large new business and renewal quotations and policy set ups. I coached and trained other members of staff on certain aspects of the role including individual renewals.

I am the only member within team to hold an account management position within this current role which consists of being the first point of contact for our largest broker.

Account Manager/Assistant Underwriter

Producing quotations for direct customers and Brokers. Dealing with general and ad-hoc queries regarding our product range. Building and maintaining relationships on an internal and external basis. Working within a team to meet customer requirements and quotation turnaround targets. Used strong communication skills to deal with customers on a regular and always demanding role.

New Business Executive

Helping busy SME business owners work more hours with clients, by taking over their operational tasks | Project Mgm | Programme Mgr | Podcast support | 💫

I can help your business as your Online Business Manager!
Check out my business page, Momentum Monkey, to see how I can help you 😊

taplio

The Battle

Louisa Clarke

Nicky Taylor

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