Confidently There

I equip teams and individuals to more ethically and effectively handle difficult conversations. 

Think:

- understanding power dynamics and knowing how to approach them restoratively
- having the tools to approach the difficult subjects productively, kindly AND feeling ok to do so
- feeling equipped to handle the challenging or toxic relationships so they no longer bug you long after the conversation has finished.


And more simply: 
- calmly navigating conflict
- not fearing confrontation
- saying no without the guilt
- putting ideas across without apology
- speaking up with confidence and ease

My work is kind, evidence-based, psychology-backed and really practical. 

It exclusively promotes and utilises ethical communication strategies promoting equal voice, accountability and integrity at every turn. 

For organisations, my work can help you cultivate an environment that allows all voices to be heard, connection to be prioritised and a culture of challenge and kindness in equal measure upheld. I upskill my clients as communicators to no longer shy away from the tough stuff, but to learn to approach it all without blame or shame, judgement or assumption. This culture shift will not only boost morale and your bottom line, but it is a key equality, diversity and inclusion issue too as it brings all voices to the fore and does away for good with outdated and problematic dominance dynamics.

For individuals, my work equips you to reclaim your sense-of-self in any problematic or toxic working relationships, gives you the tools to know how to respond to any challenging conversation with a restorative approach, and allows YOU to redefine your work-life balance, no longer feeling that it needs to be a binary choice between being respected and being well-liked.

Founder

Royal Welsh College of Music & Drama

Lecturer in Voice 

Audition panelist

Lecturer in Voice

Working predominantly with the Postgraduate students on the MA Musical Theatre and MA Acting for Stage, Screen and Radio, and student actors on the 3 year BA Acting course, in a combination of group classes in vocal technique, text work, combined with accent and dialect work for show support.

Voice Teacher

Freelance / Self-employed

Freelance Voice Coach

Freelance Singing Teacher

Royal Shakespeare Company

Voice, Singing and Dialect coach for this new British musical, written by Sam Kenyon and directed by Erica Whyman, played in the Swan Theatre summer 2018. https://www.rsc.org.uk/miss-littlewood/tickets

Voice, Singing & Dialect coach, Miss Littlewood

BRISTOL OLD VIC THEATRE SCHOOL LIMITED

The Oxford School of Drama

I head up the singing work at OSD, working on a balance of precise technique, and bold, creative, truthful Acting through Song with the second years, the postgraduates, and students on the six month intensive Foundation Course.

Head of Singing

National Youth Theatre Wales

The American Musical Theatre Academy - London and New York

Singing Teacher

City Academy Ltd

Urdang Academy

I specialise in supporting values-led organisations and heart-centred leaders to have difficult conversations more often, more ethically, and more effectively. 

It takes difficult conversations and uncomfortable changes when we want to bring about genuine shifts to our culture. Something many people are not professionally equipped for. 

My area of expertise is giving you the tools to handle any challenging situation through open, honest, and rigorous conversations where all parties feel supported and heard. Because when you get that right, everything else follows. 

This helps to fill the gaps between people-first policies and the reality of your day-to-day culture. 

Through quality, active, curious listening and no longer shying away from difficult conversations, you can start aligning behaviours and standards with your big-picture goals. 

All from a PROPERLY human-first approach.

Louisa Clarke

Virtually Tammy LTD

Hi! I'm a virtual assistant that will put your mind at ease!

Building a successful business can be overwhelming and complicated. I am here to lend a helping hand. 

My name is Tammy Smith and I am a modern efficient, novel Virtual Assistant who provides remote support to CEOs, Directors, and small business owners so they have more time to focus on the imperative issues.

Being organised, having a personal love of analysing data, organising events, manipulating online productivity tools as well as a Personal Assistant background, will only enhance my ability to bring a unique value to my clients’ businesses.

I am trustworthy, reliable, sociable, and innovative. No task is too small, so whether you need a presentation for your big customer meeting or SWOT analysis of how your business doing in today’s climate. or any other PA support, contact me and it will be done.

Why should you hire me?

An exceptionally organised individual who takes pride in her work.

Proactive, resourceful and have extensive experience of many different industries – my clients’ time is valuable, and my know-how and efficiency save them time and money.

Love thinking outside of the box, providing endless solutions to my clients' needs. Enjoying the fulfilment of being able to assist and my clients being satisfied with the result. Strong administrative proficiency, and extensive experience in this area.

If you are looking for an experienced and competent professional who can save you time and support your business, I would be delighted to discuss your requirements in detail with you.

Virtual Personal Assistant

Air Business Limited

Business Support Admin/PA

Churchill Group

HSEQ Administrator

Cardtronics

Compliance Administrator;

•	Ensuring that all 8 depots are compliant by booking in their works in a timely manner.
•	Dealing with enquires from internal and external parties
•	Advising with complaints
•	Ensuring that all invoicing is passed onto the relevant departments.
•	Accurately administering the recording of complaints within regulatory timescales
Back in-Service Coordinator; 

•	I manage the process of returning sites into service following ATM attacks. 
•	Assisting the security analysis administrator with the post attack process of individual events, including recovery of assets and distribution of reports in line with set business SLA's.
•	I co-manage and control financial documents into the various departments to ensure all works are recorded, processed and actioned. 
•	Liaising with relevant CTUK departments, external parties & police forces to manage any site with access issues to facilitate the recovery of company assets.
•	Accumulate data for monthly reporting to senior management.
•	Booking in works with suppliers and raising purchase orders for each job.
•	Sending out attack reports to relevant estate and the police (within 48 hours of each attack)
•	Ensuring that CAD of BIS machine is in a safer/ convenient location within store
•	Liaising with engineers & suppliers to organize join meets for jobs
•	Aiding customer care with queries from customers
•	Cash limiting ATM machines if they were attacked previously
•	Liaising with police to build a rapport

Compliance Administration & Back In-Service Coordinator

•	Booking travel for company and its Directors/Execs
•	Resolving travel enquiries
•	Creating travel reports for each department 
•	Providing Executive support
-Hosting meetings on behalf of Directors & Executives
-Diary management 
-Expenses
-Hosting visitors 

•	Negotiating corporate rates on meeting room bookings and hotels 
•	Data Entry
•	Fire warden & First aid duties
•	Training staff on ‘Evac-Chair’ for fire evacuations
•	Ordering supplies for head office and depots
•	Reconciling by each cost centre 
•	Creating staff ID and office passes
•	Arranging courier to UK and abroad 
•	Training staff on company software (WebEx/Conference calling)
•	Office tours
•	In charge of Head Office shredding
•	Cost saving when ordering supplies 
•	Having meetings with suppliers
•	Maintenance of office facilities
•	Admin duties
•	Closing & opening company’s accounts
•	Maintain electronic and hard copy filing system
•	Carrying out desk assessments 
•	Health and safety check (daily)
•	Open and sort confidential post
•	Maintain office supplies for each department
•	Answering calls from staff regarding enquires
•	Run company’s errands 
•	Provide training on post/franking machine
•	Assist in resolving any admin problems

Office Administrator

Everest Home Improvements

Inbound Call Centre Advisor

Which?

Providing support, help and advice to customers who uses our products & services. 

Duties

* Dealing with customers enquiries via phone and email.
* Ensuring that a customers' problem is brought to a satisfactory conclusion 
* Opening sale
* Ensuring all calls are answered within a 10 second time frame
* Handling money calls
* Completing all administrative tasks and updating records
* Data Entry
* Re-directing phone calls to correct department
* Logged enquiries and resolutions on a database
* Using Excel to book money calls
* Cancelling members subscriptions

Sales and Service advisor

Virtual Assistant | Providing travel, admin, email and diary management to busy Directors, Ceos & Business Owners.

Experienced Business Support Personal Assistant with a demonstrated history of working in the financial services industry. Skilled in negotiation, budgeting, Microsoft Word, Training, and strong administrative expertise.

taplio

The Battle

Louisa Clarke

Tamika Lindsay

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