OrangeGrove

Our mission is to make the web a more human-centred, user-friendly and accessible place for all.

We believe websites are stuck in the dark ages, in a time that pre-dated the information age. And it’s now time we brought them into the 21st century.

Built on a science-backed, data-driven approach, our secret formula is a combination of UX, neuromarketing and psychologically persuasive design, and we use it to transform the success of our client's websites.

It's all about understanding, empathising and resonating with the end users and creating a journey and experience that meets every one of their needs. 

The user feels heard, understood, informed, and at ease. Now, and only now, are they ready to 'convert'.

We offer the means to get inside your website user's heads and to translate that into an optimised user experience. 

Companies come to us when they think their user experience isn't up to scratch and want to know how to fix it. Or they're looking for ways to optimise it further to generate more leads or money. 

Prepare for 'light bulb moments' and to kick yourself that you've never thought of our suggestions before.

Owner / Creative Director

CD Team Limited

Web Designer

EBITS

Front end web designer and developer

CD Wow

Head of Design

I have over 20 years experience in the field of web design and user experience (UX) with 100s of websites under my belt.

You'll see me talking at events such as The Marketing Meetup, or hear me on podcasts advocating for a human-centred, user-first approach to web design, and sharing our SmartSite™ methodology which has helped generate £1m's for our clients.

I'm here to help you (marketing and business leaders of £2m+ B2B, non-profit, retail & saas companies), and make your lives easier. We do this by:

- Reducing your need for expensive outsourced CRO, UX or web design agencies,
- Providing training and coaching to empower your team to find opportunities in your existing website,
- Removing the pain experienced when marketing campaigns fail to convert,
- Helping you create accessible, sustainable website growth strategies.

Ultimately my goal is to make the web a more user-friendly, accessible and better place.

🧠 It's no secret we use behavioural science as our weapon of choice. After initially working alongside UCL (University College London) to corroborate our hypothesis, we then developed the SmartSite™ methodology, which harnesses behavioural science. This has subsequently accelerated the success of every website and organisation we've applied it to.

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When I'm not working, I'm enjoying the experience of raising two beautiful children and watching them grow.

Much love
Louisa (Lou)

🍊Louisa Dunbar

Social Firefly

We started Social Firefly because we didn’t really buy in to the whole off-the-shelf-social-media-packages kind of vibe. We prefer to work with fewer clients so we can spend more time providing a bespoke service that properly aligns with what needs to be achieved.

Our clients range from global education companies, charities and non-profits to large membership organisations in the UK. We love working with ethical companies and organisations doing good in the world.

Creative Director

Empower Agency

I worked for Empower (previously Montfort) on a freelance basis. I helped set up and optimise Facebook advertising campaigns, report on performance, manage scheduling of social media content, and work on social media audits and strategies for their clients.

Montfort's clients include both national and global organisations, non-for-profits and charities.

Freelance Social Media and Content Marketer

Sussex Police

I developed the organisation's use of digital communications and social media. Including a major audit and recommendations for change to ensure an innovative and appropriate approach for the future. Ensuring that use of digital channels directly support and contribute to achieving organisational objectives and benefit operational policing.

The force's main Facebook and Twitter accounts now reach on average 6.4 million people a month and engage with 5K a month.

In my first quarter I increased social media traffic to Sussex Police’s website by 360% and engagement in Facebook by 900% with zero budget. 

Introduced a new social media management platform, training users of different abilities and disciplines, including the development of best practice. 

Set strategy and guidance for use of social media across this 5,000 employee organisation.

Provide regular advice to senior officers and over 300 other social media users. 

Took responsibility for the digital and social engagement during the Shoreham Aircrash major incident. This work was shortlisted for a national CIPR award and won the force the Gold South of England CIPR PRide Award in crisis communications.

Introduced Snapchat in 2016. The force's use continues to develop, with national press and local acclaim. Importantly the force has engaged with new members of the community and even had serious crimes reported through the app.

Transformed the way we use social media to engage with and appeal to locate missing people locally, including the targeted use of Facebook and Instagram advertising.

Manage the organisation's paid social, including Facebook, Instagram, Twitter and LinkedIn.

Provide advice and innovative ideas to colleagues with regard to digital engagement for marketing campaigns, including advice on correct channels for reaching targeted audiences.

Identifying and managing risks to reputation on social media.

Digital Communications Manager

As the East Sussex Divisional Communications Manager I was charged with delivering strategic and tactical communications support and advice to the county's Senior Management Team. Building external campaigns and events and internal change communications within East Sussex.

Delivered communications aligned to business objectives to prevent and solve crime, encourage behaviour change, build public confidence and enhance the reputation of the force. 

Managed the internal and external communications for the politically and reputation sensitive closure of a police station and relocation of policing teams.

Worked closely with Public Engagement officers, professionally overseeing their work and ensuring that work relates to district and divisional objectives which in turn helped to deliver organisational business objectives.

Worked with key stakeholders and partnership agencies to deliver shared objectives and identify key risks and opportunities providing advice and support identifying appropriate actions.

Developed Sussex wide service level agreements between Neighbourhood Watch, the Police and Crime Commissioner and the Chief Constable. A politically challenging negotiation.

Divisional Communications Manager (Account Manager)

As one of the first Public Engagement Officers for Sussex Police I acted as an online community manager and a local copywriter producing both digital and print materials.

My core role was to drive standards of public engagement across Rother District through a wide range of community engagement and communication activities, working closely with the Divisional Communications Manager, and within organisational, divisional and local communication and engagement strategies and priorities.

Created an engagement plan which was adopted as organisational best practice.

Developed local social media channels building engagement and relationships.

Developed engagement plans for the districts annual operation for the safety of Camber beach, which attracts over 30,000 people during the summer.

Developed an engaging blog as a police officer serving in Bexhill during World War Two, using an original police notebook for source material. A well received publication that was also printed and engaged a range of audiences .

Public Engagement Officer (Community Manager)

Patrolling a designated area dealing with low-level nuisance and anti-social behaviour, forging links with the public and businesses. Providing reliable support to frontline police, helping to reduce crime and reduce the fear of crime. I had the authority to remove vehicles and issue fixed penalty tickets, and to conduct other duties that do not require the powers of a police officer, such as directing traffic and guarding crime scenes.

It was during this role that I discovered my passion for public engagement, becoming one of the first front-line police staff members to utlise Twitter to build relationships and engage with the public.

Police Community Support Officer

Gwent Police

I was part of a national team of police communicators chosen to work with Gwent Police, Wales to manage NATO's Policing and Security communications at the NATO Summit in Cardiff. This included internal, external, partner and media communications, press releases and social media.

This meant dealing with the press and PR teams of world leaders, Government and every UK police force involved, as well as national and international news outlets.

The team's work was highly praised throughout the communications community, with the Twitter account, which was set up in my team, and the use of social media, lead by me and my colleagues, being highly commended by industry (Police Oracle) and national media.

Media And Communications Officer (NATO Summit)

Social Media Specialist, Founder and MD of Social Firefly Ltd, with 10 years’ experience in digital marketing. 

Does your social media work as hard for your organisation as you do? Is it reaching the right people in the right way? Through my skills and industry knowledge, I’ll help you deliver great messages on the RIGHT social media platforms – with bespoke, high-quality social media expertise that cuts through all the noise and jargon to support your marketing and brand awareness. 

Social media can make your organisation shine. Or, it can miss the mark completely. I can help you to harness its power and influence, with expertise that’s tailored precisely to your operation. 

IS THIS YOU? 

Perhaps you’re missing the right in-house skills and resources. Whatever your sector, you need a specialist social media agency with an in-depth understanding of how it works. And, a sharp awareness of how best to communicate with your audience at an emotional, action-provoking level. Am I right?

Above all, we believe you deserve Social Firefly, a niche social media company that cares as deeply about your achievements as you do. As MD, I aim to lead my hard-working team to deliver YOUR best possible value-for-money results. 

WHAT DOES SOCIAL FIREFLY OFFER?

• Social media strategy 
• Social media organic content
• Paid social media
• Social media training and consultation

You’ll be in control. Through an initial in-depth audit and briefing, you’ll have buy-in at every stage. Your company is unique; our custom-designed and delivered services – equally so. To keep us on track, agreed KPIs and objectives will guide our approach. 

How will you know it’s working? Our easy-to-understand, industry-benchmarked testing and measurement processes will let you know what we’re doing – and how we’re doing it. Our reports are jargon-free, too. 

HOW CAN MY PERSONAL QUALITIES SUPPORT YOUR BUSINESS?

• A commitment to YOUR success that’s as strong as your own
• Broad yet specialist knowledge of a wide variety of social media platforms
• Excellent listening & communication skills
• Honesty, integrity, transparency 
• Curious, enquiring and interested in your company 
• A focus on positive, long-term working relationships 
• (Working hard on your behalf, so that my tea goes cold!)

Let’s connect. Send me a message. We’d love to become a seamless extension of your marketing team. What would YOU like us to achieve? How could we contribute to your bottom line? 

Let Social Firefly shine its warm glow into your organisation with essential, go-to expertise you simply can’t do without.

taplio

The Battle

🍊Louisa Dunbar

💫 James Armstrong

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