DAY IN PRODUCT

- Co-founded Day In Product - agency specialised in product advisory for companies and mentoring for product managers
- Created a hands-on training program for product owners, applied at major telco brand across CZ/SK market

Co-Founder

YOUPLUS

As a consultant, I worked with YOUPLUS on the following projects:

Culture Book - Spearheaded the Culture Book creation for YOUPLUS insurance, entailing user needs evaluation via surveys, coordination with graphic design firms, content creation, translations management, and overall project and product management.

International Intranet Launch - Directed the design and roll-out of YOUPLUS's international intranet. I devised an intuitive page map, curated compelling content, and crafted graphics, ensuring a user-friendly and inviting platform.

Product Management and Customer Experience Expert (Contract based)

Avast

- Drove clarity, quality, traceability, and conformity of requirements to deliver solutions customers love.
- Created alignment with internal business stakeholders and key external partners.
- Mapped and continuously improved customer journeys through the Avast B2B Order Management System.
- Led the entire system redesign, resulting in an estimated 40% improvement in NPS – transitioning from negative numbers to positive customer experiences.

Product Manager

As an entrepreneurial consultant, I partnered with leading organizations to spearhead diverse product and customer experience projects.
My role involved a dynamic blend of strategic planning, product management, user research, and cross-functional collaboration, ensuring the success of each venture from conception to launch.

Notable Projects:

- At Wüstenrot, I revolutionized internal sales by leading customer experience initiatives, employing design thinking and data-driven strategies to introduce advisor benefits.

- With Notum Technologies, I served as Interim Product Manager, meticulously capturing client requirements to guide custom software solutions through specification and implementation stages.

- At Konica Minolta, I analyzed digital workplace trends to inform product strategy for the WorkplaceHub, ensuring the delivery of solutions aligned with market needs and client expectations.

- For AXA, I orchestrated the vision and rollout of AXA's Intranet 2.0, managing development and ensuring seamless adoption through meticulous planning and testing.

My entrepreneurial journey has been marked by a relentless commitment to delivering exceptional user experiences and robust product solutions, establishing a track record of transformative impacts across industries.

Product Management and  Customer - Experience Expert (Contract based)

- Established and led an internal innovation program.
- Defined the innovation strategy and supervised its execution.
- Co-created internal software for collecting ideas from employees.
- Managed various innovation projects, including innovation clubs and more.
- Worked with external partners such as agencies, consultants, startups, etc.

Innovation Project Manager

- Led internal sales projects, including but not limited to mystery shopping, agent segmentation, customer satisfaction, and more.
- Participated in projects of other departments at AXA.
- Cooperated with external entities on relevant projects.
- Prepared analyses as per management request.
- Created new support materials for internal sales.

Internal Sales Project Specialist

Air Bank, a.s.

- Participated in banking software releases.
- Led team during the acceptance phase testing.
- Organized project resources as needed.
- Regularly reported to management.
- Communicated with and represented the company externally during the test coordination phase to entities such as ČNB, PPF Banka, GPE, Wincor-Nixdorf.

AKCENTA, spořitelní a úvěrní družstvo

- Led the development and implementation of an entire system for a small bank from scratch.
- Coordinated development with an external team.
- Communicated and represented the company to external entities such as ČNB, Czech Post, and Global Payments.

Passionately creating intuitive tools that customers love to use and make their lives easier in our ever-evolving digital world.

Is your product team struggling with mounting backlogs, poor cross-team communication, and misaligned priorities constantly slowing down your product delivery?

If so, you're not alone.

At Day In Product, we understand the challenges product teams face.

With over 10 years of hands-on experience in product departments of companies big and small, we've crafted a transformative training program to turn your product organization into a thriving community of empowered professionals.

Through a unique blend of self-paced online learning, live virtual workshops, and real-world project assignments, we bring a tangible, measurable shift in competencies and mindsets.

Together, we build collaborative product communities that bridge the gaps between management vision and customer needs.

All tailored to your specific needs and challenges.

What’s the impact of our work in real life?

📈 Increased Productivity

📈 Reduced Time to Market

📈 Improved Product Quality

📈 Autonomous & Aligned Teams

📈 Products Driven by Customer Insights

and so much more…

Curious to learn more? Let’s get connected and explore the possibilities.

1:1 CONSULTATION

A personalized 1:1 consultation to deep dive into your product challenges and how our tailored programs can transform your organization into a thriving product community aligned with customer needs and business objectives.

→ GO HERE: www.dayinproduct.com/book-1-on-1

JOIN OUR WORKSHOP: "BUILDING HIGH-PERFORMING PRODUCT TEAMS”

We run this workshop on a regular basis to help you discover how our transformative methodology empowers teams, streamlines delivery, and cultivates an innovation-driven culture. You’ll gain insights into building thriving product communities, mastering agile practices, and turning customer data into growth strategies.

→ GO HERE: www.dayinproduct.com/workshop

Leave outdated processes behind and embrace a future where product is the driving force behind your company's success.

Lucie Kovářová

SMA Solar Technology AG

Product Manager IoT Interface - Large Scale Solutions

Havona

Agile Coach & Scrum Master

scrumba.gs

www.scrumba.gs 
To all German speaking agilists - if you want to hear what front line agile is REALLY like from two guys that have NO IDEA what they are doing, I DO NOT recommend that you listen.

Podcast Co-Host

Product Owner

plentymarkets - A product of plentysystems AG

arvato Financial Solutions, Global F&A

Sales Operations Lead

arvato UK & Ireland

Manage daily operations of DACH & CEE markets by empowering Team Leaders and their teams to deliver the best customer experience possible.
Primary coach and mentor for Team Leaders.
Individual performance management of Team Leaders in line with agreed personal and team level goals.
Ensure close cooperation with Operations Manager, HR, WFM, and Recruitment team to deliver on staffing requirements aligned with market level forecasts and/or any other operational changes.
Promote the company brand by helping to manage employee relations.
Joint ownernership of business review processes at all cadences.
Inspire colleagues and reports by leading by example and taking care of those in my charge rather than 'being in charge'.

Operations Lead - Google AdWords DACH & CEE

Google AdWords Senior Team Lead - DACH

Lead, manage and organize different teams of 20+ Spanish / Italian CSRs providing multi-channel support for leading online advertising platform. 

Main responsibility is for service delivery of critical KPIs including:
- Customer Satisfaction
- Service Level
- Efficiency

Other duties include:
- Individual performance management.
- Deploy and manage processes and solutions together with leadership group.
- Manage and maintain market level stakeholder relationships.
- Act as hiring manager for the Spanish and Italian teams.
- Liaise with other stakeholders in business to ensure success and continuity of the business.

Google AdWords Customer Service Team Lead

Lead, manage and organize a team of approx 17 German-speaking CSRs providing 

- hardware product support for a well-established client.
- large customer account migration

Customer Service Team Lead

Stream Global Services

- Mentor a team of 30-35 CSRs doing chat/forum/email support
- Provide 2nd level support to customers and team
- Prepare/deliver training to new hires
- reporting to client with top call drivers
- own/monitor escalation process

Team Mentor

Customer Service Representative

Creating and holding spaces to observe with constant fascination how human ingenuity can unfold within it. Always scheming how I can best positively manipulate people into working together towards a shared vision whilst enjoying the ride. 

Jack of many trades. Forever a student. Ideally I would like to pass my painfully and joyfully earned wisdoms to others. Let's see how that goes ;) 

Other than that, I'm your average, flawed, annoying human. Let's have some coffee.

taplio

The Battle

Lucie Kovářová

David Orlowski

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