Great paycheck, crap personal life? There's a life where professional success and fulfillment DO MIX. Let's craft it together💥 | Life & business coaching | Rich & Happy Club UAE | Founder The French Bijouterie 💎

Most people think the hardest part of success is building it.
It’s not.

The hardest part is knowing what to do once you’ve already won.

I work with founders, executives, and high performers who are doing well —
but feel a growing gap between the life they’ve built and the life they want to live next.

They’re not lost.
They’re at a crossroads.

The problem isn’t motivation or discipline.
It’s decision-making — when every option looks good, but each one creates a different life.

Before founding Changing Minds, I became a CFO at 26.
On paper, it was a win.
In reality, I wasn’t enjoying it — and I didn’t have a clear way to decide what came next.

That’s why I built Three-Dimensional Wealth™ Mentoring.

A decision-making process built on three pillars:

Meaning — what gives direction, energy, and long-term satisfaction
Mastery — how you regulate yourself, think clearly, and lead under pressure
Money — how you build and protect real wealth

Using concrete frameworks, tools, and structured introspection I use with my clients one-on-one, the goal is simple:

- make decisions faster
- get clarity on your next move
- feel confident committing to it
- be mentally ready to execute
- build wealth without sacrificing the life it creates

That’s the work I do.

This isn’t coaching for balance.
It’s for people who want more — and want to choose wisely.


If this reflects where you are and the next decision matters,
book a first call and get complimentary access to the Mindset Factor Assessment so we can get clear from day one.

-> https://calendly.com/l-lachaux/introduction-call

Lucie Lachaux

ADM Logistics Group

- Develops and implements comprehensive global procurement strategies, ensuring that sourcing initiatives align with ADM Group’s overarching logistical business objectives.
- Leads and mentors cross-functional teams in establishing innovative, agile procurement processes, promoting collaboration across diverse international markets.
- Champions sustainable sourcing and ethical supply chain practices, embedding core values into all procurement activities.
- Collaborates with key stakeholders and industry partners to identify new opportunities, streamline supplier relationships, and improve risk management.
- Promotes a culture of continuous improvement and operational excellence within the procurement function, driving strategic innovation and team development.

Global Procurement Director

Harmonised Success

- Designs and delivers coaching programs for individual and organisational leadership transformation, creating high-performing leaders and teams.
- Champions a culture of wellness and productivity through bespoke coaching for leaders and teams, prioritising well-being and self-care to harmonise their work and life.
- Drives transformation with customised leadership development programs, focusing on innovation and adaptability.
- Pioneers holistic wellness and self-care practices in organisations, creating a balanced environment for productivity and well-being.
- Works with leaders from industry-leading organisations, including Hyundai, Qatar Airways, ING, HSBC, Yokohama, Citigroup, Vodafone, Makita, O2, Bridgestone, Xiaomi, RyanAir, British Gas, and General Motors.

Founder, Senior Leader Developer, and Work-Life Harmoniser

Self-Employed Contractor

- Leads initiatives for UK and Middle Eastern companies, achieving 30-35% improvement in sales gross margin through customer-centric approaches.
- Creates high-performing sales and customer service teams, exceeding 90% customer satisfaction in multiple companies.
- Mentors leaders, promoting growth with personalised development and succession plans.
- Builds positive cultures, boosting employee retention and satisfaction across diverse environments.
- Implements performance management frameworks, increasing performance and productivity by 50% in multiple companies
- Designs, executes, and refines contact centres for startups and BPOs in the Middle East, driving operational excellence.
- Coaches individuals on leadership, sales, team building, culture creation, and well-being.

Senior Management/Business Consultant

Axle Group Holdings Ltd

- Led sales team overseeing distribution across 4 UK warehouses.
- Implemented a sales strategy that increased team performance by 35%.
- Achieved a 100% staff retention rate for 2 years with coaching and development plans.
- Grew market share of key accounts by 40% and increased credit spend from the Top 50 by £50m+.
- Implemented a wholesale strategy resulting in a 50% rise in bulk orders.
- Secured new stockist accounts, expanding market reach and product portfolio (premium & budget brands).
- Developed team members for senior roles, contributing to organisational growth.

Senior Director Sales Operations

Slipstream Global

- Led sales and marketing division with comprehensive oversight.
- Established and facilitated a leadership development program, grooming future operations delivery managers.
- Designed training and management programs, boosting employee retention by 70%.
- Implemented lead qualification strategies, improving lead quality by 50%.
- Increased lead generation quality scores by 20%, optimising divisional performance.
- Managed 10 simultaneous projects for major clients (Microsoft, Oracle, HP, IBM, SAS, and Fujitsu), delivering excellent service and client satisfaction.

Sales/Marketing Operations Director

Convergys Intelligent Contact

- Led a large contact centre (200+ staff, 20 managers) to operational excellence, exceeding client expectations.
- Achieved consistent recognition, with the team winning "Outsourcing Contact Centre of the Month" multiple times for major clients.
- Engineered a remarkable 35% increase in employee retention and maintained exceptional churn below 5%, fostering a highly motivated workforce.
- Created a robust talent pipeline by mentoring future contact centre team managers.
- Implemented innovative incentive programs, leading to a 25% productivity surge, 35% sales growth, and 30% improvement in customer satisfaction.
- Managed P&L effectively, achieving a 25% increase in CPS through fixed and hybrid models, ensuring optimal profitability.
- Improved quality standards by improving monitoring (30% advisor score improvement) and setting new service benchmarks.
- Designed and implemented diverse coaching programs, optimising employee development and solidifying succession plans.

Site General Manager

- Led a team of 100+ and 10 managers, achieving "Outsourcing Contact Centre of the Month" multiple times for several clients, including British Gas, O2, and Sky.
- Boosted employee retention by 30%, keeping churn below 5%, and fostered a motivated team.
- Mentored team members into management roles, demonstrating a commitment to internal talent growth.
- Implemented incentive programs that increased productivity by 25%, sales by 35%, and customer satisfaction by 30%.
- Managed floor P&L, raising CPS by 25% for clients through fixed and hybrid models, ensuring profitability.
- Improved quality through improved monitoring (30% advisor score improvement) and coaching models, setting new service standards company-wide.

Sales & Customer Service Contact Centre - Floor Manager

- Led high-performing team of 20, exceeding sales and retention targets for industry leaders (British Gas, O2, Sky, Shop Direct). Team consistently received "Team of the Month" honours.
- Implemented strategies that reduced churn to under 5% and boosted employee retention by 50%, fostering a motivated team.
- Developed team through coaching, elevating several members to senior roles. Pioneered new KPIs to improve performance.
- Played key role in recruiting & onboarding over 100 staff, ensuring a competent workforce.
- Shadowed managers and took on additional responsibilities, demonstrating a commitment to continuous learning.

Sales & Customer Service Contact Centre - Team Manager

- Led sales team as Senior Advisor, boosting overall success and efficiency.
- Consistently exceeded targets in outbound sales & inbound retention campaigns.
- Perfect attendance record: Demonstrated unwavering commitment.
- Shadowed manager, led team briefings, revamped scheduling & implemented incentives (to boost performance & motivation).
- Managed team seamlessly in manager's absence, ensuring continuity.
- Coached & supported team members, significantly improving their skills & performance

Sales & Customer Service Contact Centre - Senior Sales Advisor (Team Leader)

Oracle Advertising

- Exceeded daily sales targets (8+) for Sky, BT & Dogs Trust campaigns.
- Promoted to Team Leader, training new recruits with my expertise.
- Optimised outreach by mapping strategic areas for door-to-door activities.
- Earned "Salesperson of the Day" multiple times for exceeding expectations

Field Sales Team Leader

Top 35 UK Leadership Creator (Favikon) | Global Procurement Director | Manchester Native Experiencing The Middle East

Leadership that can align both personal and professional success begins with you.



Ever felt like you’re sprinting in a marathon you didn’t sign up for?

I’ve been there, grinding through sales floors in the UK, tackling cross-border business, and convincing myself I was “just fine” while running on fumes. 

Spoiler alert: I wasn’t fine. 

Burnout hit me like a freight train, and I realised that chasing success without personal harmony is a fast track to nowhere.

That epiphany changed everything.

Over the past 15+ years, I’ve hopped between sales leadership, management consulting, and founding my own coaching platform, Harmonised Success. It turns out that leading from a place of harmony and authenticity is the difference between thriving and merely surviving.

Now, while working full-time as a Global Procurement Director, I’m blending operational grit with a passion for leadership that doesn’t devour your life. 

My days are spent steering global sourcing strategies and guiding senior leaders to find that sweet spot where drive and well-being fuel each other. 

Yes, it’s possible. Really.

If you’re tired of juggling tight deadlines while your sanity slowly slips away, I’m here to help. 

Together, we’ll reclaim your focus, boost your team’s performance, and develop a leadership style that doesn’t compromise your life outside the office. 

Because being “unreachable on weekends” shouldn’t be your only strategy for self-care.

Ready to break free from the burnout cycle for good? 

Let’s make your leadership journey feel as fulfilling on the inside as it looks on the outside.

Book your free 30-minute clarity call: https://www.harmonisedsuccess.com/booking

Or DM me the word Harmony, and let’s start building a future where your leadership thrives without personal compromise.

P.S. Join 7,000+ recieving tips on leadership and work-life harmony through e-mail and social. 

Follow me on LinkedIn and Subscribe to my Free Newsletter here: https://harmonisedsuccess.beehiiv.com/subscribe

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Lucie Lachaux

Saieed Sadeghzadeh

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