Self-employed | Contract work

Empowering hospitality leaders with targeted, actionable strategies that drive immediate results. My focus is on accelerating career growth through practical tools in leadership mastery, team engagement, and strategic thinking.

Key Achievements:

✧ Fast-Tracked Career Development: Designed a career advancement framework that helped 50+ clients secure higher roles within 6 months.

✧ Leadership Mastery: Enabled managers to enhance confidence and effectiveness with a 25% increase in team productivity.

✧ Interview Success: Guided professionals in executive role preparation, achieving a 90% interview success rate.

✧ Team Engagement Strategies: Introduced team-building frameworks that increased employee retention by 20% across client teams.

Career Development Specialist

The Barrett Group

As an Executive Resume Writer at The Barrett Group, I crafted high-impact career documents that led to career advancements for hundreds of clients. 

My approach focused on capturing core strengths, aligning with client goals, and enhancing market relevance.

Key Achievements:

✧ Produced strategic resumes that directly led to increased interview rates for clients.

✧ Recognized for delivering high-quality, tailored career documents that positioned clients for leadership roles.

✧ Collaborated with consultants to integrate personal branding techniques, boosting clients' visibility on LinkedIn.

Executive Resume Writer

Goodwin Recruiting

Leveraged extensive hospitality expertise to navigate the complexities of talent acquisition during the unprecedented COVID-19 pandemic, focusing on aligning top-tier talent with leadership roles to support client growth and team cohesion.

Key Achievements: 

✧ Adapted recruiting strategies to overcome pandemic-related challenges, resulting in successful placements that supported critical leadership needs. 

✧ Implemented targeted industry insights to maintain streamlined hiring practices, reducing the average hiring cycle despite widespread disruptions. 

✧ Enhanced client partnerships through transparent communication and creative candidate sourcing methods, fostering trust and long-term collaboration.

Recruiter- Hospitality Division | Remote

SUNY Adirondack

Partnering with a state university’s continuing education department, I helped create an interactive class designed to help staff improve the customer experience for the Lake George region of New York!

Curriculum Development- Contract Training

Without a master’s degree, but years of real-life leadership experience, I found it difficult to teach at the university level.

So, I did the next best thing and condensed what I had learned over the years of coaching, mentoring, and developing teams and managers, and created two courses.  

My love of teaching flourished as I helped other professionals improve their own leadership skills and increase internal and external customer engagement.

Continuing Education Instructor

Richbell Capital

Led the transition from hospitality to multifamily property management, successfully overseeing the growth of a Class A portfolio from one to five communities (800+ apartments) while improving resident experience.

Key Achievements:

✧ Established SOPs and management practices, increasing operational efficiency by 30%.

✧ Enhanced resident retention by 13% through quality service initiatives.

✧ Achieved 90% occupancy consistently, with a strong focus on resident satisfaction.

Director of Property Management | Partial Remote

Led the strategic direction and operations of a high-volume hotel, focusing on revenue growth and guest experience.

Key Achievements:

✧ Increased F&B revenue by 25% through unique menu expansions and event-driven promotions.

✧ Partnered with local businesses for cross-promotional opportunities, boosting occupancy during off-peak times.

✧ Achieved top ratings in guest satisfaction surveys by enhancing service quality and personalized experiences.

Hotel General Manager

✧ Developed and delivered curriculum for a non-credit hospitality field class

Hyatt Hotels Corporation

Oversaw comprehensive F&B operations, implementing strategies that led to measurable improvements in service scores and customer satisfaction.

Key Achievements:

✧ Raised F&B customer service scores by 15% through targeted staff training and SOP enhancements.

✧ Introduced themed F&B events that drove an 18% increase in guest satisfaction during key revenue periods.

✧ Maintained the highest LRA score in the division, establishing a benchmark for quality and consistency.

Food and Beverage Director

Having opened the property as part of the Corporate F & B Opening team training the staff on hotel directives and SOPs, I was thrilled at the opportunity of joining the team as an assistant director.

Working for a director that celebrated new ideas, we found creative ways to drive revenues:

✧A bloody Mary bar on New Year’s Day with Dr. Hangover.

✧Cocktails, chocolate beers, and desserts for Valentine’s Day.

✧Beer Pairings- after all, we were in Denver.

✧Dessert happy hours

✧ Incentive contests for managers to recognize their efforts in driving revenues, reducing costs, and improving the guest experience.

Assistant Food and Beverage Director

o   Assisted in the management of all food and beverage departments including five (5) outlets, retail coffee store, and banquet department - exceeding $18 million in annual revenue
o   Developed strategic hiring strategies to accommodate seasonal business demands
o   Implemented innovative training programs to improve customer satisfaction scores

o   Achieved an annual food revenue of $12 million
o   Maintained payroll and overtime costs based on revenues
o   Achieved a yearly customer satisfaction score of a 4.6 out of 5 for banquet service
o   Coordinated incentive contests designed to increase customer service scores and improve morale
o   Responsible for weekly schedules of 50-100 associates

Banquet Manager

o   Oversaw beverage operations for four (4) hotel restaurants, lobby bar, and all banquet functions
o   Achieved and maintained beverage cost of 19.1% in the hotel’s second year of operation
o   Marketed a unique customer experience while adhering to all division directives
o   Directly responsible for ordering all beverage related items for the resort

Beverage Manager

o   Managed a 47-seat restaurant and two (2) beverage carts at 18-hole golf clubhouse
o   Assisted in other aspects of food and beverage during peak times
o   Developed and marketed incentive contests to increase revenue

Restaurant Manager

o   Assisted in managing banquet functions, corporate meetings, and social events
o   Assisted in the supervision of room setups, coordinated services, and details of all banquet events
o   Demonstrated leadership ability maintaining department scheduling and payroll

Assistant Director of Banquets

o   Coordinated training solutions for union employees
o   Successfully organized and directed catered guest room events to ensure guest satisfaction
o   Developed strategies to maximize potential, new and current client base accounts
o   Exceeded food and beverage forecasts - revenue of $2.5 million

Director of Room Service

o   Successfully illustrated and implemented a children's menu
o   Assisted with planning for holiday brunch events
o   Motivated staff by strengthening the working relationship with the culinary team

Assistant Restaurant Manager

Empowering Professionals to Stand Out, Secure Leadership Roles, and Transform Teams

With over two decades in hospitality leadership, operations consulting, and executive career coaching, I bring practical experience to professionals ready to take the next step in their careers. I combine real-world leadership insights with a proven track record in resume writing and career development to deliver results that matter.

I’ve held roles ranging from Director of Food & Beverage at Hyatt Hotels to Hotel Operations Consultant, overseeing large teams and million-dollar operations. I know what hiring managers look for because I’ve been one—and I help my clients tell their stories to stand out!

What I Offer:

✔ Executive Resume Writing: As a former recruiter and consultant, I write resumes that highlight achievements, leadership impact, and unique strengths to position you as the ideal candidate.

✔ Career Coaching: From interview preparation to navigating career pivots, I help leaders step into their next role with confidence.

✔ Leadership Development: I guide managers and professionals in building high-performing teams through empathy, structure, and clear strategy.

✔ Hospitality Consulting: Practical solutions for leadership challenges, operational efficiency, and guest experience optimization.

Whether you’re a professional looking to rebrand, secure a leadership role, or grow as a leader, I’m here to provide the tools, strategies, and clarity you need.

Ready to elevate your career or leadership impact? Let’s connect and start the conversation.

Luke Duggan

I once worked with a manager whose resume said:
“Oversaw daily operations for a 200-room property.”

Accurate and dull.

We rewrote it to show the impact made:

“Led a cross-functional team through a full renovation while maintaining 94 % guest satisfaction.”

Same role. 
Different story.

Sometimes it’s not that your resume lacks experience; it just lacks emotion. 

The results, decisions, and pressure you carried tell the real story.

📍 What’s one resume line of yours that deserves a story behind it?

Luke Duggan 

Executive Resume Writer | Led Multimillion $ Teams, Now I Help You Land High-Visibility Roles

At some point, you stop learning from your job and start maintaining it.
That’s usually the moment you’re being prepared for what’s next.

The danger? 
Staying too long because it’s comfortable or convincing yourself you’re not ready.

Every promotion, pivot, or reinvention starts with a decision to tell a new story about yourself.
 
Your resume and profile should reflect where you’re going, not where you’ve been.

📍 Are you still describing yourself for the role you already mastered?

“Managed a team of ten.”

“Responsible for client satisfaction.”

“Oversaw daily operations.”

None of these are accomplishments; they’re job descriptions.

Accomplishments show change. Not what’s expected of you in your current role.

What got better because you were there?
What problem did you solve that others missed?

📍 If your resume lists what you did instead of what changed, you’re not showing impact. 

You’re listing only duties, and it makes you no different from every other applicant.

What’s one bullet you could rewrite to highlight the difference you made?

She’d led major projects, mentored teams, and delivered results quarter after quarter.

However, the silence that followed each application was deafening.

When we reviewed her resume, it read like a job description. 
 
No context. No leadership voice. No “why it mattered.”

We rebuilt her story around outcomes and ownership.

Within three weeks, she had multiple interviews, and more importantly, her confidence was back.

A resume isn’t a list of what you did; it’s evidence of how you think.

🧭 If your results aren’t getting noticed, the problem isn’t your work; it’s how it’s being told.
 
📍 Have you ever felt that your resume was accurate but not effective?

The job search doesn’t drain you because of rejection.
It drains you because of ambiguity.

Endless scrolling. 
Silence after applications. 
The feeling that you’re doing everything right but still invisible. 

The fix isn’t more effort. It’s clarity.

Clarity about your story, your strengths, and your target.

When every move aligns with where you’re headed, momentum returns.

📍 What’s one change that helped you make your job search less exhausting?

Too many great leaders stay invisible until it costs them opportunities.
 
I’ve worked with leaders who built strong cultures, solved problems quietly, and led teams with heart, only to get passed over because their impact wasn’t visible.
 
Visibility isn’t bragging. 

It’s about ensuring the right people understand your impact.

Your resume should reflect how you lead, not just what you did.
 
📍 What’s one way you make sure your leadership is seen?

It was one of those weekends every hotel leader remembers-

All outlets packed, the ballroom hosting a high-profile reception, and the kind of pace that makes the hours blur.

By Sunday night, everything had run flawlessly. 

Sure, we had hiccups, but guests were happy, service never broke stride, and the team pulled together beautifully. 

The old me would have assumed everyone saw the impact because results alone don’t speak for themselves. 

But I took no chances and spent additional time crafting an email that showcased the team's successes. That short email, which probably took an hour to write, recapped the weekend’s numbers, the challenges overcome, and the wins worth celebrating, and made sure senior leadership knew. 

Not to boast, but to make the invisible visible.

That lesson never left me. Visibility is leadership.
 
If you don’t tell the story, someone else will, and they might not tell it right.

It’s the same principle I bring to my work today: helping leaders articulate their impact clearly, so their results and their character don’t go unnoticed.

📍 Have you ever had your work overlooked because it wasn’t visible?

Not every leadership moment gets applause, but that doesn’t make it less meaningful.
 
Some of the most important work happens when no one’s watching:
 
✅ Backing up a struggling team member

✅ Fixing the prep line before guests arrive
 
✅ Rewriting a resume bullet at midnight so it lands the right way
 
Visibility doesn’t mean chasing credit. It means understanding which moments quietly define your story.
 
📍 What’s one “quiet win” from your week?

Some turning points arrive with fanfare. Others sneak in quietly.

Mine came in a moment that didn’t look important at all, a small project that forced me to rethink my leadership approach.
 
It wasn’t glamorous, but it exposed a gap I hadn’t noticed: I was leading for efficiency, not clarity.

That project changed how I approached group work, from how I communicated with teams to how I helped clients tell their own career stories.

Turning points rarely announce themselves, and they show up when you least expect them to. Disguised as another day’s work, and looking back, you realize those moments honed your style.

📍 What moment in your career seemed small at the time but ended up changing your direction?

Every success story has a moment where it almost fell apart.
The missed deadline.
The unexpected setback.
The voice in your head saying, “Maybe this isn’t going to work.”

But something pushes you through, a decision, a person, or plain stubbornness.

The wins that almost didn’t happen are the ones that teach you the most about what you’re made of.

📍 What’s one success you nearly gave up on, and what kept you going?

This year taught me a humbling lesson: 
doing more isn’t progress if it’s in the wrong direction.

I’m letting go of content that fills time but not purpose.
 
Of chasing ideas that look good but don’t move the business.
 
Of assuming consistency alone equals momentum.

Sometimes clarity starts with subtraction.

📍 What’s one thing you’re releasing before the new year to make space for what matters?

We often discuss what we’ve taught others.
However, growth often hides in what surprises us.

Maybe a conversation shifted your perspective.

Maybe a problem you thought was simple had layers.

Maybe someone on your team showed you a new angle.

Surprise has a way of revealing blind spots and sparking growth, if you take a moment to notice it.

📍 Anything surprise you this week?

Every meeting, decision, and shift contributes to your professional story. The only question is: are you shaping it, or letting others write it for you?
 
 
Leaders often think branding starts when they decide to update their resume.
 
Your reputation is built daily, in how you handle conflict, give feedback, show up under pressure, and lead when no one’s watching.
 
The resume merely captures what you’ve already made visible.

📍 What story is your daily leadership writing for you?

Keep it simple, human, and authentic.
 
This week, visibility was on my mind.

The moments that stuck weren’t flashy; they were the times someone showed up, set the tone, or made their impact felt without saying a word.

 📍 What stood out to you this week about how leadership shows up before it speaks?

“What impact did you make that no one asked you to make?”

Because the best leaders don’t wait for permission to improve things.

They notice what’s broken and fix it. 
They raise standards others stopped seeing.
They take initiative.

You can tell a lot about someone’s leadership by how they answer, not the words, but the reflection behind them.

📍 How would you answer that question?

Growth doesn’t always come from new ideas.

Sometimes it comes from small course corrections.

The way you open a conversation.
The pause before you reply.
The moment you decide to handle something better than last time.

Leadership is about awareness, not being perfect.

📍 What’s one thing you’re doing differently next week?

Working with clients, the best resume line isn’t always about the biggest metric.
It’s the one that reveals leadership character.

One client wrote:
“Led 12 direct reports.”

We changed it to:
“Built a team trusted to run operations in my absence.”

Same role. Different weight.

The second line shows ownership, trust, and leadership maturity, the qualities hiring managers value.

When you learn to write results through the lens of impact, not inventory, your resume stops blending in.

📍 What’s one quiet accomplishment that deserves more credit in your story?

Years ago, I worked under a GM who refused to lower standards, even on nights when everything went wrong.

The lobby was packed, the phones wouldn’t stop ringing, and the bar was short-staffed.

He did more than protect the service that night. He protected the trust our guests and staff came to expect.

Now, when I help leaders shape their resumes, I think about that lesson.
 
You’re not just listing what you did.
 
You’re defending what mattered and demonstrating you stood firm when it counted.

📍 Who taught you to protect the standard when it would’ve been easier to let it slide?

The moments I’m most thankful for weren’t the easiest ones.
 
They were the ones that shaped clarity:

The rejection that made me sharpen my story.
The client who pushed for a better version.
The leader who told me the truth, not what I wanted to hear.

Gratitude is more than reflection because every setback I’ve had became a blueprint for helping others position their worth.

📍 What moment challenged you most and later proved to be a gift?

Early this year, I almost said no to a client because the project seemed small.
It turned into one of my most fulfilling partnerships,  and a reminder that impact isn’t always visible upfront.

That “small” project ended with a client landing their dream role.
 
What I thought was routine became a story I still reference when coaching others.

The wins that matter most often start quietly,  when you choose to stay committed, even when the payoff isn’t obvious yet.

📍 What’s one quiet win that reminded you why you do what you do?

Various Organisations

As "CTO/CISO as a Service", I provide the strategic technology leadership and cloud solutions that growing businesses need, without the overheads associated with a full-time executive position. This innovative model allows me to bring my two decades of industry experience to a broader range of clients, from ambitious startups to established corporations seeking to navigate digital transformation more effectively.

Key Roles and Responsibilities:

🔹 Strategic Technology Leadership: As an outsourced CTO, I guide businesses in shaping their technological roadmap, aligning it with their broader business goals and ensuring it's primed for future industry trends.

🔹 Cloud Implementation: I leverage my cloud expertise to provide businesses with scalable cloud strategies, aiding in everything from migration and integration to optimizing their cloud computing capabilities.

🔹 Software/Product Development: Drawing from my vast experience, I guide teams in creating cutting-edge software solutions and products, positioning businesses for success in the digital age.

🔹 Scalability & Growth: I provide expert advice to businesses on scaling up their operations effectively, with a focus on technology optimization, process improvements, and team development.

🔹 Innovation Catalyst: By fostering a culture of innovation within client organizations, I encourage creative problem solving, continuous learning, and technological advancement.

🔹 Information Security Leadership: As a seasoned CISO, I bring my expertise in information security to the table, helping businesses protect their critical data and infrastructure, meet compliance requirements, and build a robust cybersecurity culture. This includes everything from developing and implementing security policies and controls to providing training and awareness programs to mitigate cyber threats.

CTO & CISO

In this pivotal role as a Board Advisor, I harness my extensive knowledge of technology leadership, guiding companies on strategic decision-making and digital innovation. I offer valuable insights, leveraging my expertise in cloud computing, information security, software development, and digital strategy, with a keen understanding of online reputation management.

Key Contributions:

🔹 Strategic Decision-Making: Facilitate the shaping of strategic choices, advising on the integration of technology with business objectives.

🔹 Digital Innovation: Guide the board on digital innovation, recommending how technology can be used to deliver better services, enhance operations, and ultimately achieve a competitive advantage.

🔹 Online Reputation Management: Provide insights into effective reputation management strategies, enhancing brand visibility, trust, and value. I utilize my understanding of this domain to ensure businesses cultivate a strong, positive digital presence.

🔹 Information Security Guidance: Advise on the establishment of robust security protocols and policies, safeguarding the company's digital assets.

🔹 Leadership Mentorship: Share expertise on building and developing high-performing technology teams, fostering a culture of continuous learning and innovation.

Board Advisor - Technology, Strategy & Digital Innovation

Swiss School of Business and Management

Doctorate Research Scholar in Cloud Computing

Technology Business Management (TBM) Council

Executive Member

Cogneesol

In my concurrent role as Chief Information Security Officer at Cogneesol, I have been instrumental in reducing the organization's technology risk exposure and establishing strong security controls. As a specialist in information security, I have leveraged people, processes, and technology to mitigate existing and evolving global threats, ensuring the protection of our company's digital assets and reputation.

Key Contributions:

🔹 Holistic Security Approach:
My expertise in information has enabled me to develop and implement comprehensive security strategies that address all aspects of the organization's technology infrastructure, including Information Security, General Compliance, Business Continuity, Risk and Compliance, and Audit & Accreditation.

🔹 Policy & Procedure Development:
I have demonstrated exceptional skills in policy and procedure writing, controls mapping, and the design and delivery of effective security awareness programs. By creating and implementing clear, actionable security policies and procedures, I have fostered a culture of security awareness and vigilance throughout the organization.

🔹 Compliance & Management Systems:
I have successfully implemented and maintained formal management systems such as SOC 2, HIPAA, and ISO 27001 (ISMS), ensuring that our organization remains compliant with all relevant industry regulations and standards. 

🔹 Building a Security-Aware Culture:
Under my guidance Cogneesol has become a security-aware organization that prioritizes the protection of sensitive information and the mitigation of potential threats. By cultivating a security-conscious culture, I have helped our team members understand their individual roles in safeguarding the company's digital assets and maintaining the trust of our clients.

Chief Information Security Officer

I have been responsible for spearheading new digital and technical initiatives, driving innovation, and empowering the company to achieve its strategic objectives. My multifaceted role encompasses a wide range of responsibilities including:

🔹 Vision & Strategy:
In my capacity as Head of Technology, I have set a clear and ambitious vision for how technology can be harnessed to propel the company forward. By consistently proposing and implementing cutting-edge technologies and innovations across different verticals, I have helped in being competitive and adapt to the rapidly changing business landscape.

🔹 IT Infrastructure & Compliance:
I have overseen the design and maintenance of the company's IT infrastructure, ensuring optimal scalability, performance, and availability. 

🔹 Team Building & Development Centre:
Recognizing the importance of talent in driving technological innovation, I have built a world-class software development team. By fostering a culture of collaboration, continuous learning, and excellence, I have empowered our team to deliver ground-breaking solutions that drive value for the company and customers.

🔹 Consumer Focus & Software Development:
By maintaining a consumer-focused outlook, I have ensured that our software projects are designed and delivered with the end-user in mind. This focus on customer satisfaction has enabled us to bring innovative products and services to market that resonate with our target audience and generate meaningful impact.

🔹 Executive Decision Making & Mentorship:
As a key decision-maker for the company's technology requirements, I have consistently made strategic choices that have advanced our capabilities and positioned us for future success.
 
🔹 Covid-19 Response & Remote Work Enablement:
During the unprecedented challenge of Covid-19, I played a pivotal role in swiftly transitioning our workforce of over 500 employees to a remote work setup, ensuring seamless business continuity for our 300+ clients.

Head Of Technology

Enterprise Mobility Xperts Pvt. Ltd.

In addition to my role as CTO, I have taken on the responsibility of Information Security Officer at Enterprise Mobility Xperts, ensuring that our software development processes and client operations adhere to the highest standards of security and data protection.

Key Contributions:

🔹 Security Best Practices in Software Development:
Recognizing the critical importance of information security in today's digital landscape, I have championed the integration of security best practices throughout our software development lifecycle. By incorporating secure coding techniques, regular code reviews, and vulnerability assessments, we have significantly reduced security risks in the applications we deliver to our clients. This proactive approach to security has not only protected our clients' sensitive data but also enhanced the reputation and trustworthiness of our company.

🔹 Client Operations Security:
To safeguard our clients' operations, I have implemented robust security policies and procedures that govern the handling, storage, and transmission of sensitive data. By educating our team on these policies and conducting regular audits, we have ensured that our company complies with industry regulations and standards.

🔹 Security Awareness & Training:
Understanding that security is a shared responsibility, I have conducted regular security awareness training for our team members, equipping them with the knowledge and skills necessary to identify and respond to potential security risks. This focus on security education has fostered a culture of vigilance and accountability, ensuring that every member of our team contributes to the protection of our clients' valuable data and assets.

Information Security Officer

I have had the unique opportunity to leverage my diverse technical background and leadership skills to drive the growth and success of my own company. I have provided expert consultancy and management services to a wide range of startups and corporate clients, helping them define and refine their technology and business strategies.

Key Contributions:

🔹 Software Development & Technical Expertise:
With a wealth of experience in software development, I have played an integral role in the development and delivery of over 800 mobile applications, as well as numerous consumer and enterprise solutions. My technical ability spans multiple programming languages, frameworks, and platforms, including iOS, Android, React Native, Open Source Backends etc.

🔹 Cloud Management & Integration:
Recognizing the transformative potential of cloud technologies, I have been involved in integrating cloud-based solutions into the mobile applications and software projects we deliver. By harnessing the power of cloud platforms like AWS, Azure, and Google Cloud, I have helped clients achieve greater scalability, flexibility, and cost efficiency.

🔹 Project & Product Management:
As a hands-on leader, I have managed numerous cross-functional teams, overseeing the full project lifecycle from concept to completion. By implementing agile methodologies and fostering a culture of open communication and collaboration, I have ensured that projects are delivered on time and within budget, while maintaining the highest quality standards.

🔹 Solution Architecture & Consultancy:
With a keen eye for innovation and a deep understanding of the intricacies of software development, I have served as a solution architect for many of our client projects. By analyzing client requirements and evaluating the technical landscape, I have designed and proposed optimal software architectures and technology stacks that maximize the efficiency, performance, and security of their applications.

Chief Technology Officer

🔹 Business Strategy & Partnerships:
In addition to my technical contributions, I have played a pivotal role in shaping the company's overall business strategy, identifying growth opportunities, and forging strategic partnerships. My ability to bridge the gap between technology and business has enabled me to craft compelling value propositions for clients, resulting in lasting relationships and a strong reputation for Enterprise Mobility Xperts within the industry.

🔹 Client Impact & ROI:
Under my technical leadership, our clients have consistently experienced significant returns on their investment in our services. By delivering innovative, high-quality software solutions that meet or exceed their expectations, we have helped clients achieve measurable improvements in key performance indicators, such as user engagement, customer acquisition, and revenue generation. Our commitment to excellence and customer satisfaction has earned us a loyal clientele and numerous referrals, driving the continued growth and success of our company.

🔹 Team Leadership & Mentorship:
As the Co-Founder, I have been responsible for building and nurturing a team of talented software developers, engineers, and project managers. By providing mentorship, training, and opportunities for growth, I have fostered a culture of continuous learning and improvement, ensuring that our team remains at the cutting edge of technology and best practices. This focus on people and their development has contributed to the overall growth of the business and had tremendous impact on client outputs.

Co-Founder

Impinge Solutions

Following my tenure at Baddi University, I joined Impinge Solutions as a Network Administrator, where I further honed my skills by managing the network infrastructure, server operations and hosting solutions for a fast-paced, rapidly growing software development company.

Key Contributions:
🔹 Network Optimization & Expansion: Pioneered the optimization and expansion of the company's network infrastructure to accommodate increased workloads and accommodate the needs of a growing development team, resulting in a 30% improvement in network efficiency and capacity.

🔹 Server Management: Led the administration and maintenance of various types of servers, including web, application, and database servers, ensuring maximum uptime, security, and performance. This comprehensive server management approach contributed to the timely delivery of high-quality software solutions to clients.

🔹 Website Hosting & Migration: Streamlined the website hosting process for both internal and client projects, implementing best practices for site deployment, backup, and recovery. Successfully managed the migration of multiple websites to more robust and secure hosting platforms, reducing downtime and enhancing user experience.

🔹 Network Security & Compliance: Strengthened the company's network security posture by implementing industry-standard security measures, including firewalls, intrusion detection systems, and regular vulnerability assessments. 

🔹 Cross-Functional Collaboration: Collaborated closely with development teams to address their networking and server-related requirements, providing critical support for the successful delivery of software projects
My experience at Impinge Solutions allowed me to further develop my technical expertise in a demanding, results-driven environment. This is where I leaned towards software development and cloud solutions. This was the start of my journey towards Clouds 😊

Network Administrator

Baddi University

In the early stages of my career, I joined Baddi University as a Network Administrator, where I played a pivotal role in maintaining and optimizing the campus-wide network infrastructure, ensuring seamless connectivity for students, faculty, and staff.

Key Contributions:

🔹 Network Efficiency & Security: Spearheaded efforts to improve network performance and reliability, resulting in a 25% increase in network uptime and a significant reduction in security incidents. Implemented proactive monitoring and maintenance procedures to identify and resolve potential issues before they escalated.

🔹 Infrastructure Upgrade: Led the successful migration of the legacy network infrastructure to a more scalable and secure solution. This upgrade allowed the college to accommodate the growing number of devices and applications while providing a future-proof foundation for technological advancements.

🔹 Technical Support & Training: Provided exceptional technical support to the campus community, resolving network-related issues promptly and effectively. Additionally, conducted training sessions for faculty and staff to educate them on best practices for network usage and security, contributing to a more secure and informed user base.

🔹 Team Management: I led the team of over 10 IT/Network technicians. My role included ensuring optimal network performance, maintaining system security, and driving troubleshooting efforts. Fostering a collaborative environment, I empowered my team to manage daily technical challenges effectively and proactively. Our collective efforts guaranteed seamless connectivity for staff and students alike, contributing to an uninterrupted learning environment.

This formative experience at Baddi University laid the groundwork for my future success in technology leadership roles and further fueled my passion for innovation and excellence in the field of information technology.

Gurmat Parchar Trust

IT Operations Supervisor

J Comps

Computer System Administrator

Capital Computers

IT Tutor

I Add Value by Driving Cloud Strategy, Tech Leadership, AI/ML Innovation, & Information Security | Award-Winning CTO & CISO | Scaling Tech Teams & Transformative Solutions | Helping Businesses Win in Tech

As a dynamic, forward-thinking Technologist with over 20 years of experience in the tech industry, I have dedicated my career to drive business growth and technical strategy. My unwavering passion for technology and constant pursuit of excellence has led me to become a recognized industry leader in cloud computing, information security, software development, and technology leadership.

🔹 Technology Leadership:
Throughout my career, I have gained invaluable expertise in leading and mentoring high-performance teams in highly competitive environments. By fostering a culture of collaboration and open communication, I have consistently inspired my teams to achieve their best work, resulting in the successful delivery of numerous innovative products and services.

🔹 Cloud Computing & Architectures:
With a deep understanding of the transformative potential of cloud computing, I have spearheaded multiple initiatives to migrate legacy systems to cloud-based infrastructures, leveraging leading cloud platforms like AWS, Azure, and Google Cloud. These projects have resulted in significant cost savings, increased scalability, and improved operational efficiency for the organizations I have worked with.

🔹 Information Security:
As a staunch advocate for robust information security practices, I have developed and implemented comprehensive security policies, procedures, and technologies to protect sensitive data and ensure compliance with industry standards like SOC, HIPAA, and ISO 27001. 

🔹 Software Development:
A strong believer in the power of agile methodologies, I have advocated the adoption of Scrum, Kanban, and DevOps practices in various organizations. By embedding agile principles in every aspect of the software development process, I have helped teams to deliver high-quality software solutions that meet evolving customer needs while maintaining the flexibility to respond to changing market conditions.

🔹 Innovation & Strategy:
One of my core strengths is the ability to identify emerging technologies and trends and develop strategic roadmaps to harness their potential. By focusing on continuous improvement, I have fostered a culture of innovation that encourages experimentation & learning, ultimately leading to the development of ground-breaking products and services.

I am always eager to connect with like-minded professionals who share my passion for technology and innovation. Feel free to reach out to discuss collaboration opportunities, industry insights, or simply to expand our professional networks.
🔗 Let's connect and build the future together! 🔗

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The Battle

Luke Duggan

Gurpreet Singh

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Performance ScoreLuke Duggan's LinkedIn Performance

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taplio

The Battle

Luke Duggan

Gurpreet Singh

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Luke Duggan's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreLuke Duggan's LinkedIn Performance