Self-employed | Contract work

Empowering hospitality leaders with targeted, actionable strategies that drive immediate results. My focus is on accelerating career growth through practical tools in leadership mastery, team engagement, and strategic thinking.

Key Achievements:

✧ Fast-Tracked Career Development: Designed a career advancement framework that helped 50+ clients secure higher roles within 6 months.

✧ Leadership Mastery: Enabled managers to enhance confidence and effectiveness with a 25% increase in team productivity.

✧ Interview Success: Guided professionals in executive role preparation, achieving a 90% interview success rate.

✧ Team Engagement Strategies: Introduced team-building frameworks that increased employee retention by 20% across client teams.

Career Development Specialist

The Barrett Group

As an Executive Resume Writer at The Barrett Group, I crafted high-impact career documents that led to career advancements for hundreds of clients. 

My approach focused on capturing core strengths, aligning with client goals, and enhancing market relevance.

Key Achievements:

✧ Produced strategic resumes that directly led to increased interview rates for clients.

✧ Recognized for delivering high-quality, tailored career documents that positioned clients for leadership roles.

✧ Collaborated with consultants to integrate personal branding techniques, boosting clients' visibility on LinkedIn.

Executive Resume Writer

Goodwin Recruiting

Leveraged extensive hospitality expertise to navigate the complexities of talent acquisition during the unprecedented COVID-19 pandemic, focusing on aligning top-tier talent with leadership roles to support client growth and team cohesion.

Key Achievements: 

✧ Adapted recruiting strategies to overcome pandemic-related challenges, resulting in successful placements that supported critical leadership needs. 

✧ Implemented targeted industry insights to maintain streamlined hiring practices, reducing the average hiring cycle despite widespread disruptions. 

✧ Enhanced client partnerships through transparent communication and creative candidate sourcing methods, fostering trust and long-term collaboration.

Recruiter- Hospitality Division | Remote

SUNY Adirondack

Partnering with a state university’s continuing education department, I helped create an interactive class designed to help staff improve the customer experience for the Lake George region of New York!

Curriculum Development- Contract Training

Without a master’s degree, but years of real-life leadership experience, I found it difficult to teach at the university level.

So, I did the next best thing and condensed what I had learned over the years of coaching, mentoring, and developing teams and managers, and created two courses.  

My love of teaching flourished as I helped other professionals improve their own leadership skills and increase internal and external customer engagement.

Continuing Education Instructor

Richbell Capital

Led the transition from hospitality to multifamily property management, successfully overseeing the growth of a Class A portfolio from one to five communities (800+ apartments) while improving resident experience.

Key Achievements:

✧ Established SOPs and management practices, increasing operational efficiency by 30%.

✧ Enhanced resident retention by 13% through quality service initiatives.

✧ Achieved 90% occupancy consistently, with a strong focus on resident satisfaction.

Director of Property Management | Partial Remote

Led the strategic direction and operations of a high-volume hotel, focusing on revenue growth and guest experience.

Key Achievements:

✧ Increased F&B revenue by 25% through unique menu expansions and event-driven promotions.

✧ Partnered with local businesses for cross-promotional opportunities, boosting occupancy during off-peak times.

✧ Achieved top ratings in guest satisfaction surveys by enhancing service quality and personalized experiences.

Hotel General Manager

✧ Developed and delivered curriculum for a non-credit hospitality field class

Hyatt Hotels Corporation

Oversaw comprehensive F&B operations, implementing strategies that led to measurable improvements in service scores and customer satisfaction.

Key Achievements:

✧ Raised F&B customer service scores by 15% through targeted staff training and SOP enhancements.

✧ Introduced themed F&B events that drove an 18% increase in guest satisfaction during key revenue periods.

✧ Maintained the highest LRA score in the division, establishing a benchmark for quality and consistency.

Food and Beverage Director

Having opened the property as part of the Corporate F & B Opening team training the staff on hotel directives and SOPs, I was thrilled at the opportunity of joining the team as an assistant director.

Working for a director that celebrated new ideas, we found creative ways to drive revenues:

✧A bloody Mary bar on New Year’s Day with Dr. Hangover.

✧Cocktails, chocolate beers, and desserts for Valentine’s Day.

✧Beer Pairings- after all, we were in Denver.

✧Dessert happy hours

✧ Incentive contests for managers to recognize their efforts in driving revenues, reducing costs, and improving the guest experience.

Assistant Food and Beverage Director

o   Assisted in the management of all food and beverage departments including five (5) outlets, retail coffee store, and banquet department - exceeding $18 million in annual revenue
o   Developed strategic hiring strategies to accommodate seasonal business demands
o   Implemented innovative training programs to improve customer satisfaction scores

o   Achieved an annual food revenue of $12 million
o   Maintained payroll and overtime costs based on revenues
o   Achieved a yearly customer satisfaction score of a 4.6 out of 5 for banquet service
o   Coordinated incentive contests designed to increase customer service scores and improve morale
o   Responsible for weekly schedules of 50-100 associates

Banquet Manager

o   Oversaw beverage operations for four (4) hotel restaurants, lobby bar, and all banquet functions
o   Achieved and maintained beverage cost of 19.1% in the hotel’s second year of operation
o   Marketed a unique customer experience while adhering to all division directives
o   Directly responsible for ordering all beverage related items for the resort

Beverage Manager

o   Managed a 47-seat restaurant and two (2) beverage carts at 18-hole golf clubhouse
o   Assisted in other aspects of food and beverage during peak times
o   Developed and marketed incentive contests to increase revenue

Restaurant Manager

o   Assisted in managing banquet functions, corporate meetings, and social events
o   Assisted in the supervision of room setups, coordinated services, and details of all banquet events
o   Demonstrated leadership ability maintaining department scheduling and payroll

Assistant Director of Banquets

o   Coordinated training solutions for union employees
o   Successfully organized and directed catered guest room events to ensure guest satisfaction
o   Developed strategies to maximize potential, new and current client base accounts
o   Exceeded food and beverage forecasts - revenue of $2.5 million

Director of Room Service

o   Successfully illustrated and implemented a children's menu
o   Assisted with planning for holiday brunch events
o   Motivated staff by strengthening the working relationship with the culinary team

Assistant Restaurant Manager

Empowering Professionals to Stand Out, Secure Leadership Roles, and Transform Teams

With over two decades in hospitality leadership, operations consulting, and executive career coaching, I bring practical experience to professionals ready to take the next step in their careers. I combine real-world leadership insights with a proven track record in resume writing and career development to deliver results that matter.

I’ve held roles ranging from Director of Food & Beverage at Hyatt Hotels to Hotel Operations Consultant, overseeing large teams and million-dollar operations. I know what hiring managers look for because I’ve been one—and I help my clients tell their stories to stand out!

What I Offer:

✔ Executive Resume Writing: As a former recruiter and consultant, I write resumes that highlight achievements, leadership impact, and unique strengths to position you as the ideal candidate.

✔ Career Coaching: From interview preparation to navigating career pivots, I help leaders step into their next role with confidence.

✔ Leadership Development: I guide managers and professionals in building high-performing teams through empathy, structure, and clear strategy.

✔ Hospitality Consulting: Practical solutions for leadership challenges, operational efficiency, and guest experience optimization.

Whether you’re a professional looking to rebrand, secure a leadership role, or grow as a leader, I’m here to provide the tools, strategies, and clarity you need.

Ready to elevate your career or leadership impact? Let’s connect and start the conversation.

Luke Duggan

I once worked with a manager whose resume said:
“Oversaw daily operations for a 200-room property.”

Accurate and dull.

We rewrote it to show the impact made:

“Led a cross-functional team through a full renovation while maintaining 94 % guest satisfaction.”

Same role. 
Different story.

Sometimes it’s not that your resume lacks experience; it just lacks emotion. 

The results, decisions, and pressure you carried tell the real story.

📍 What’s one resume line of yours that deserves a story behind it?

Luke Duggan 

Executive Resume Writer | Led Multimillion $ Teams, Now I Help You Land High-Visibility Roles

At some point, you stop learning from your job and start maintaining it.
That’s usually the moment you’re being prepared for what’s next.

The danger? 
Staying too long because it’s comfortable or convincing yourself you’re not ready.

Every promotion, pivot, or reinvention starts with a decision to tell a new story about yourself.
 
Your resume and profile should reflect where you’re going, not where you’ve been.

📍 Are you still describing yourself for the role you already mastered?

“Managed a team of ten.”

“Responsible for client satisfaction.”

“Oversaw daily operations.”

None of these are accomplishments; they’re job descriptions.

Accomplishments show change. Not what’s expected of you in your current role.

What got better because you were there?
What problem did you solve that others missed?

📍 If your resume lists what you did instead of what changed, you’re not showing impact. 

You’re listing only duties, and it makes you no different from every other applicant.

What’s one bullet you could rewrite to highlight the difference you made?

She’d led major projects, mentored teams, and delivered results quarter after quarter.

However, the silence that followed each application was deafening.

When we reviewed her resume, it read like a job description. 
 
No context. No leadership voice. No “why it mattered.”

We rebuilt her story around outcomes and ownership.

Within three weeks, she had multiple interviews, and more importantly, her confidence was back.

A resume isn’t a list of what you did; it’s evidence of how you think.

🧭 If your results aren’t getting noticed, the problem isn’t your work; it’s how it’s being told.
 
📍 Have you ever felt that your resume was accurate but not effective?

The job search doesn’t drain you because of rejection.
It drains you because of ambiguity.

Endless scrolling. 
Silence after applications. 
The feeling that you’re doing everything right but still invisible. 

The fix isn’t more effort. It’s clarity.

Clarity about your story, your strengths, and your target.

When every move aligns with where you’re headed, momentum returns.

📍 What’s one change that helped you make your job search less exhausting?

Too many great leaders stay invisible until it costs them opportunities.
 
I’ve worked with leaders who built strong cultures, solved problems quietly, and led teams with heart, only to get passed over because their impact wasn’t visible.
 
Visibility isn’t bragging. 

It’s about ensuring the right people understand your impact.

Your resume should reflect how you lead, not just what you did.
 
📍 What’s one way you make sure your leadership is seen?

It was one of those weekends every hotel leader remembers-

All outlets packed, the ballroom hosting a high-profile reception, and the kind of pace that makes the hours blur.

By Sunday night, everything had run flawlessly. 

Sure, we had hiccups, but guests were happy, service never broke stride, and the team pulled together beautifully. 

The old me would have assumed everyone saw the impact because results alone don’t speak for themselves. 

But I took no chances and spent additional time crafting an email that showcased the team's successes. That short email, which probably took an hour to write, recapped the weekend’s numbers, the challenges overcome, and the wins worth celebrating, and made sure senior leadership knew. 

Not to boast, but to make the invisible visible.

That lesson never left me. Visibility is leadership.
 
If you don’t tell the story, someone else will, and they might not tell it right.

It’s the same principle I bring to my work today: helping leaders articulate their impact clearly, so their results and their character don’t go unnoticed.

📍 Have you ever had your work overlooked because it wasn’t visible?

Not every leadership moment gets applause, but that doesn’t make it less meaningful.
 
Some of the most important work happens when no one’s watching:
 
✅ Backing up a struggling team member

✅ Fixing the prep line before guests arrive
 
✅ Rewriting a resume bullet at midnight so it lands the right way
 
Visibility doesn’t mean chasing credit. It means understanding which moments quietly define your story.
 
📍 What’s one “quiet win” from your week?

Some turning points arrive with fanfare. Others sneak in quietly.

Mine came in a moment that didn’t look important at all, a small project that forced me to rethink my leadership approach.
 
It wasn’t glamorous, but it exposed a gap I hadn’t noticed: I was leading for efficiency, not clarity.

That project changed how I approached group work, from how I communicated with teams to how I helped clients tell their own career stories.

Turning points rarely announce themselves, and they show up when you least expect them to. Disguised as another day’s work, and looking back, you realize those moments honed your style.

📍 What moment in your career seemed small at the time but ended up changing your direction?

Every success story has a moment where it almost fell apart.
The missed deadline.
The unexpected setback.
The voice in your head saying, “Maybe this isn’t going to work.”

But something pushes you through, a decision, a person, or plain stubbornness.

The wins that almost didn’t happen are the ones that teach you the most about what you’re made of.

📍 What’s one success you nearly gave up on, and what kept you going?

This year taught me a humbling lesson: 
doing more isn’t progress if it’s in the wrong direction.

I’m letting go of content that fills time but not purpose.
 
Of chasing ideas that look good but don’t move the business.
 
Of assuming consistency alone equals momentum.

Sometimes clarity starts with subtraction.

📍 What’s one thing you’re releasing before the new year to make space for what matters?

We often discuss what we’ve taught others.
However, growth often hides in what surprises us.

Maybe a conversation shifted your perspective.

Maybe a problem you thought was simple had layers.

Maybe someone on your team showed you a new angle.

Surprise has a way of revealing blind spots and sparking growth, if you take a moment to notice it.

📍 Anything surprise you this week?

Every meeting, decision, and shift contributes to your professional story. The only question is: are you shaping it, or letting others write it for you?
 
 
Leaders often think branding starts when they decide to update their resume.
 
Your reputation is built daily, in how you handle conflict, give feedback, show up under pressure, and lead when no one’s watching.
 
The resume merely captures what you’ve already made visible.

📍 What story is your daily leadership writing for you?

Keep it simple, human, and authentic.
 
This week, visibility was on my mind.

The moments that stuck weren’t flashy; they were the times someone showed up, set the tone, or made their impact felt without saying a word.

 📍 What stood out to you this week about how leadership shows up before it speaks?

“What impact did you make that no one asked you to make?”

Because the best leaders don’t wait for permission to improve things.

They notice what’s broken and fix it. 
They raise standards others stopped seeing.
They take initiative.

You can tell a lot about someone’s leadership by how they answer, not the words, but the reflection behind them.

📍 How would you answer that question?

Growth doesn’t always come from new ideas.

Sometimes it comes from small course corrections.

The way you open a conversation.
The pause before you reply.
The moment you decide to handle something better than last time.

Leadership is about awareness, not being perfect.

📍 What’s one thing you’re doing differently next week?

Working with clients, the best resume line isn’t always about the biggest metric.
It’s the one that reveals leadership character.

One client wrote:
“Led 12 direct reports.”

We changed it to:
“Built a team trusted to run operations in my absence.”

Same role. Different weight.

The second line shows ownership, trust, and leadership maturity, the qualities hiring managers value.

When you learn to write results through the lens of impact, not inventory, your resume stops blending in.

📍 What’s one quiet accomplishment that deserves more credit in your story?

Years ago, I worked under a GM who refused to lower standards, even on nights when everything went wrong.

The lobby was packed, the phones wouldn’t stop ringing, and the bar was short-staffed.

He did more than protect the service that night. He protected the trust our guests and staff came to expect.

Now, when I help leaders shape their resumes, I think about that lesson.
 
You’re not just listing what you did.
 
You’re defending what mattered and demonstrating you stood firm when it counted.

📍 Who taught you to protect the standard when it would’ve been easier to let it slide?

The moments I’m most thankful for weren’t the easiest ones.
 
They were the ones that shaped clarity:

The rejection that made me sharpen my story.
The client who pushed for a better version.
The leader who told me the truth, not what I wanted to hear.

Gratitude is more than reflection because every setback I’ve had became a blueprint for helping others position their worth.

📍 What moment challenged you most and later proved to be a gift?

Early this year, I almost said no to a client because the project seemed small.
It turned into one of my most fulfilling partnerships,  and a reminder that impact isn’t always visible upfront.

That “small” project ended with a client landing their dream role.
 
What I thought was routine became a story I still reference when coaching others.

The wins that matter most often start quietly,  when you choose to stay committed, even when the payoff isn’t obvious yet.

📍 What’s one quiet win that reminded you why you do what you do?

Ingenium 

Key Achievements:

Partnered with high-profile brands such as NBA, Nike, NFL, AEG, Spectrum, ESPN, FOX, Adidas, and Apple, leading experiential marketing campaigns that increased brand engagement by over 40%.

Drove GTM strategies that delivered an average 25% revenue growth within six months of launch.

Launched a successful podcast that increased audience engagement by 300% in its first year.

Led demand generation initiatives that increased qualified leads by 35% and conversion rates by 28%.

Directed digital campaigns that grew social engagement by 150% and website traffic by 200% year-over-year.

Expertise & Strategy:
Delivered experiential marketing campaigns that increased event attendance by 45% through immersive storytelling and brand activations.

Created integrated communication strategies, boosting brand awareness by 60% and customer retention by 30%.

Optimized sales funnels, cutting customer acquisition costs by 25% with data-driven targeting and messaging.

Implemented content strategies that improved organic search rankings and drove a 70% increase in inbound leads.

Analytics & Leadership:
Leveraged advanced analytics to increase campaign ROI by 20% and refine marketing strategies for higher performance.

Led cross-functional teams of up to 30 professionals, driving creative and marketing alignment.

Developed mentorship programs and internal workshops, increasing team productivity by 25%.

Chief Marketing & Operations Officer

Leading the creative direction and strategy for all client projects and internal initiatives, increasing client engagement by 21%.

Overseeing the development of innovative marketing campaigns, brand strategies, and experiential marketing solutions.

Focusing on building off-court brands for professional basketball players, through experiential marketing, podcasting, and endorsements.

Our mission to connect athletes with their voice off the court, which has resulting in a 30% increase in brand awareness and endorsement deals for our clients.

Currently managing a team of 20 creative professionals to deliver high-quality work on time and within budget, improving project delivery efficiency by 20% in my first 60 days.

Business development efforts to grow business into other professional sporting industries.

Chief Creative Officer (CCO)

AAF Orange County

Board of Directors (Sponsorships)

JWilliams Staffing

Led marketing efforts for the staffing firm, focusing on brand development and client engagement.
Developed and executed comprehensive marketing campaigns, utilizing digital and traditional media, resulting in a 25% increase in online brand visibility.

Senior Director of Marketing

Managed creative projects from concept to completion, ensuring alignment with brand standards and client goals, leading to a 30% increase in client satisfaction.
Led a team of designers and marketers to deliver high-impact creative solutions, increasing project delivery efficiency by 15%.
Collaborated with high-profile brands such as NBA, Nike, NFL, AEG, Spectrum, ESPN, FOX, Adidas, Apple, M&B, Robert Half, and FoodTeam, resulting in a 35% increase in brand partnerships.

Creative Director

Basketball Dolls

First entrepreneurial venture. Built and grew a digital brand for athletes, creating off-court opportunities and engagement, resulting in a 50% increase in athlete endorsements.
Successfully sold the business in 2018 and remained as an advisor until 2020, ensuring a smooth transition and continued growth.

Founder/Creator

OC Remodeling

Oversaw all communications and marketing efforts for the company, enhancing brand visibility and client engagement, leading to a 44% increase in client inquiries and a 30% growth rate. Created lead generation and business development strategies to acquire over 2 billion in projects from HNW individuals.

Communications Director/Board Member

DIRECTV

Managed email marketing campaigns, driving subscriber engagement and sales, resulting in a 20% increase in email open rates and a 15% increase in sales.

Email Marketing Manager

National Basketball Association (NBA)

LinkedIn Top Voice | Connecting Brands to Dream Clients for Unstoppable Business Growth

Creative Mastermind | CMO/COO at Ingenium | Award-Winning Brand Storyteller | Experiential Marketing Innovator | Podcast Development Expert | Sensory Marketing | Branding Curator

Nicole Noonan is the visionary Chief Marketing Officer at Ingenium, a premier branding and experiential marketing agency renowned for its innovative approach and commitment to authenticity. With over a decade of experience in the marketing industry, Nicole has established herself as a trailblazer in creating immersive brand experiences that deeply resonate with audiences.

Nicole's career began in the dynamic world of sports and entertainment marketing, where she honed her skills in engaging and captivating diverse audiences. She has worked with some of the most iconic brands in the world, including the NBA, Nike, Google/Amazon Prime, AEG, AXS, HBO, DirecTV, Diageo, Complex, Sports Illustrated, and ESPN. Her passion for building communities around brands led her to Ingenium, where her innovative ideas and creative strategies have flourished.

Under Nicole's leadership, Ingenium has become synonymous with fearless innovation and community-focused experiential marketing and sensory engagement. She believes in bringing authenticity to life, ensuring every brand tells a unique story. Her approach transcends traditional marketing, fostering genuine connections and creating spaces where people feel a sense of belonging and engagement.

Nicole's creative vision and strategic execution have earned her numerous accolades, including the Gold ADDY Award, Clio Award for Innovative Brand Activation, Webby Award, and Event Marketer’s Ex Award for Best Experiential Campaign. Her dedication to pushing boundaries and embracing bold ideas has positioned Ingenium as a leader in the industry.

A firm believer in the power of storytelling, Nicole is passionate about helping brands share their narratives in compelling and impactful ways. Her expertise in podcast development and attraction branding adds another layer to her dynamic skill set, allowing her to create even more engaging and influential brand experiences.

With a bright future ahead, Nicole continues to lead Ingenium with relentless drive for innovation, authenticity, and excellence, ensuring every campaign stands out and builds lasting connections with its audience.

Contact Information:
nicole@ingeniumco.com

Nicole Noonan

Exciting News!

I just launched my PPC Campaign Creator GPT, a powerful AI assistant designed to help marketers, founders, and business owners build complete PPC campaigns in minutes.

From campaign ideas to targeting, keywords, Google Ads, Facebook Ads, landing pages, and even video scripts… this GPT walks you through every step with clarity and strategy.

If you're looking to streamline your advertising workflow or elevate your marketing game, this tool is a game-changer.

👉 Get instant free access: https://lnkd.in/gvdm6rWA

Perfect for agencies, freelancers, business owners, and anyone running paid ads.

#PPC #MarketingAI #GPT #DigitalMarketing #PaidMedia #AdStrategy

Emmy Award- Winning Creative | Ad Exp. with NBA, Nike, NFL, Interscope, Google and ESPN | AIaaS (AI as a Service) and Automation Expert | Helping business owners grow their brands using AI

AI isn’t just “ChatGPT” there are five different levels, and once you understand what each one does, you’ll finally see how to use AI in your business in a real, practical way.

In this quick breakdown, I’ll walk you through the simple differences between:

👉 ChatGPT
👉 Custom GPTs
👉 AI Chatbots
👉 Automations
👉 AI Agents

No jargon. No hype. Just a clear, beginner-friendly explanation that anyone can follow, even if you feel like you’re “not techy.”

If you want to actually use AI to save time, simplify your workflow, and grow your business… message me “AI READY” and I’ll send you the next steps.

#AIExplained #ChatGPT #CustomGPT #AIChatbots #AIAutomation #AIAgents #ArtificialIntelligence #SmallBusinessAI #EntrepreneurLife #DigitalMarketing

What if your company could build an entire AI workforce without hiring a single new employee?

Extreme Networks just revealed plans for an enterprise marketplace for AI agents, tools, and apps a bold move that could reshape how businesses deploy and manage AI inside their organizations. Think of it as the App Store for enterprise AI: customizable, scalable, and built for speed.  

This could signal the beginning of a new era where AI agents handle complex workflows, automate decision-making, and collaborate across departments not just as tools, but as digital teammates.  

Are we finally on the brink of true “plug-and-play” AI in the enterprise?  

👉 What kind of AI agent would you build first if your company had access to a marketplace like this?

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The Battle

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