🎯 Mark Freeman II

onthemarkdata.com | Senior data engineer helping brands with GTM and content strategy.

I'm a community health advocate turned data engineer interested in the intersection of social impact, business, and technology. My life’s mission is to improve the well-being of as many people as possible through data—especially among those marginalized.
 
As the founder of On the Mark Data, I use this platform to help brands connect to data professionals through captivating content.
 
I received my M.S. from the Stanford School of Medicine and I'm also certified in Entrepreneurship and Innovation from the Stanford Graduate School of Business. In addition, I have worked within numerous startups where I have put machine learning models into production, integrated data analytics into products, and led migrations to improve data infrastructure.
 
The culmination of my technical skills, content success, and experience within startups would make me an asset whether you are looking to create a successful content strategy, engage in influencer marketing campaigns, or develop a go-to-market strategy for your startup.

You can learn more about opportunities to collaborate, my media appearances, or my content at onthemarkdata.com.

Tech Lead, GTM Engineering

• Joined as employee one to lead GTM at Gable to help us reach our first customers.
• Worked with the CEO to establish our GTM strategy, content strategy, and messaging for technical audiences.
• Building internal data products to drive our GTM strategy and sales.

CoreOps Solutions LLC

Here at CoreOps Solutions, I contribute to a seamless and efficient customer experience through meticulous attention to detail in software operations. Ensuring smooth product functionality and data integrity is a primary focus, requiring a strong ability to learn and navigate various technical platforms, like:

- Configuration and Setup Interfaces
- Performance Monitoring Software
- Troubleshooting and Diagnostic Tools
- Data Analysis and Reporting Tools (including Power BI)
- Excel for data management and organization
- Internal Communication Platforms (Teams)
- Workflow Automation Tools (such as Power Automate)

I am dedicated to maintaining high standards of quality and accuracy in software product operations. My work involves proactively identifying and resolving potential issues to guarantee optimal performance and a positive user journey.

Product Operations Analyst

Horatio

Provided customer support via chat using Zendesk, addressing inquiries related to investment services. Also assisted internal teams with information and resources through internal communication channels like Slack and Zendesk.

CX Associate - Chat Support

AloricaDR

Coordinated the delivery of home appliances to construction companies, proactively communicating with stakeholders to ensure timely and accurate fulfillment. Utilized Excel for scheduling and Zendesk for managing interactions and tracking order progress.

Customer Service Representative - Builder Team

KORE

Leveraging data analysis skills, I contributed to a streamlined and data-driven HR function at KORE Wireless. My core responsibilities included:

- Maintaining global employee data accuracy and integrity within the ADP Workforce system.
- Generating insightful reports that analyzed overtime and vacation trends, enabling informed decision-making for HR leadership.
- Overseeing the onboarding process for new hires, ensuring a smooth and positive integration into the company.

In this role, I played a critical part in bridging the gap between HR operations and data-driven insights, ultimately supporting a positive employee experience.

HR Data Analyst

Sourcefit

Medical Billing Agent

National Debt Relief, LLC

Assist Operations Manager with managing timeline, communication, and deliverables of active projects within the department.

 Develop analytical tools/reports/dashboards and analyze data to discover trends within the department’s operations and agent KPIs using Excel. Use data-based insights to produce actionable business recommendations.

 Work directly with the Operations Manager to create weekly and monthly report for department performance; continually track progress on metrics and identify trends/outliers.

Operations Analyst

Client Communication and Support:

Provide excellent customer service via E-mail, SMS, and chat.
Answer client questions and address concerns related to the debt settlement program.
Proactively anticipate client needs and offer guidance to ensure successful program completion.
Build positive rapport with clients and maintain a compassionate and helpful demeanor.
Document client interactions clearly and concisely.

Account Management and Documentation:

Review and process client documents, including legal documentation for clients in litigation.
Upload client-provided documentation to the appropriate internal systems.
Utilize Salesforce or other CRM software to manage client communication and track progress.
Review and obtain settlement approvals from clients.
Escalate complex issues or concerns to team leaders or other departments as needed.

Compliance and Quality Assurance:

Maintain a high level of accuracy and professionalism in all communication.
Adhere to company policies, procedures, and productivity standards.

Client Success Specialist

Compassion International

My main tasks are related to evaluate the Letters between the sponsors and participants/beneficiaries and translate it from the native language of one to another.

Sponsor Donor Support - Letters Translator

Black Birch Group

My responsibilities in this position are related to:

Enter personal customer information into databases as collected upon forms or spreadsheets.

Review all data for errors and report unusual findings to management.

Collect and determine completed of all information before entering data into software programs.

Work following privacy guidelines as dictated by state and federal law.

Generate weekly and monthly reports regarding sales information or areas to be improved upon.

Ensure proper updates of required software and train new employees as needed on company processes.

Data Entry Analyst

Thryv

Sr. Service Specialist I

As a customer service representative, my main goal during this process was to enhance the experience of the customers, providing the right information and help with any kind of inquiries related to their services, and make sure they're enjoying the full experience of the products and services we offer to them.

Customer Service - Chat Support

Motivated and responsible Data Analyst with years of experience interpreting and analyzing data in order to drive successful business solutions. Creatively finds solutions to problems by determining modifications for optimal use of organizational data. Highly analytical and process-oriented with in-depth knowledge of database types.

taplio

The Battle

🎯 Mark Freeman II

Albert Shamir Galvá De Jesús

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