Mahrukh Imtiaz Consulting Inc.

Looking for a creative outlet that creates an extra revenue stream?

𝗕𝗼𝗼𝗸 𝗮 𝟭 𝗼𝗻 𝟭 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗖𝗮𝗹𝗹 𝘄𝗶𝘁𝗵 𝗠𝗲 𝘁𝗼 𝗟𝗲𝗮𝗿𝗻 𝗘𝘅𝗮𝗰𝘁𝗹𝘆 𝗛𝗼𝘄 𝗬𝗼𝘂 𝗖𝗮𝗻 𝗦𝘁𝗮𝗿𝘁 𝗮 𝗣𝗼𝗱𝗰𝗮𝘀𝘁 𝗧𝗼𝗱𝗮𝘆 𝘁𝗵𝗮𝘁 𝗔𝘁𝘁𝗿𝗮𝗰𝘁𝘀 𝗟𝗶𝘀𝘁𝗲𝗻𝗲𝗿𝘀, 𝗚𝗿𝗼𝘄𝘀 𝗬𝗼𝘂𝗿 𝗕𝗿𝗮𝗻𝗱 𝗮𝗻𝗱 𝗚𝗿𝗼𝘄𝘀 𝗬𝗼𝘂𝗿 𝗜𝗻𝗰𝗼𝗺𝗲

We'll get you exactly that through our 5-Step-Podcast-Road-Map

👉 Mindset blocks stopping you from leveling up
👉 Everything from basic equipment and software to recording tips
👉 Launching your show to the world

🎙️ Book it Now: https://calendly.com/mahrukh-m-imtiaz/free-podcast-coaching-and-strategy-session-2?month=2024-03

Founder

As a Remote Leader of HR Operations at EY, I manage a team of 6 and have led initiatives that resulted in significant cost savings and efficiency improvements. 

• Implemented Talent AI for FAQ automation, saving $50 million.
• Spearheaded initiatives resulting in a 61% reduction in unnecessary transactions.
• Managed over 100 stakeholders to ensure accountability and informed decision-making throughout the project.

Leader - HR Operations

In my role as a Senior Project Manager and Consultant at EY, I led initiatives to streamline HR operations, improve decision-making processes, and enhance project efficiencies. 

• Spearheaded a project to streamline the FICA tax escalation process, identifying gaps and facilitating data-driven discussions for improved efficiency.
• Collaborated on the I-9 E-Verification project, presenting recommendations to stakeholders and implementing a successful solution.
• Led project process improvements resulting in a 60% reduction in project risk.

Senior Project Manager and Consultant - HR Operations

• Systemized the Pro Bono process for Americas Corporate Responsibility team, saving $5 million.
• Developed a Diversity Program with a 96% success rate, enhancing engagement for diverse groups.
• Streamlined initiatives in the Talent Team Coordinator community, reducing unnecessary transactions by 47%.

Senior Project Manager and Consultant - Talent Specialist Team

• Led the design and development of the Talent Development Center of Excellence (TD COE) SharePoint site, increasing hits by 76% and enhancing collaboration.
• Supported the implementation of the new Talent strategy “Global Talent Review” with strong problem-solving skills, gaining 84% approval for program implementation.

Project Manager - Strategic Talent Management

• Developed offer letter and job posting templates to enhance recruiter efficiency.
• Led the successful launch of the E-Offers project in Canada.
• Supported the seamless migration to ServiceNow technology.

Associate - HR, Talent Shared Services

Talent Development Associate - HR, Diversity and Inclusion

International Tax Services - Staff 

Cricket Canada

Former player - Canadian Women's Cricket Team

I make Podcasts Fun, Easy, and Stress-Free for you🎙️✦ Project Manager by day ✦ Cricketer by evening 🏏 ✦ Top 10% of Podcasts in the 🌎 ✦ Speaker ✦ Podcast Coach for Busy Lives

A new solopreneur or an ambitious corporate side-hustler looking to start a podcast – you’re in the right place! 

Hey! I’m Mahrukh Imtiaz, owner and host of ‘Spicy Chai’ – a podcast for content creators.  🎙️

In Feb 2021, I aired the very first episode of ‘Spicy Chai’ – my podcast for content creators. 

Today, ‘Spicy Chai’ is ranked in the global 10% of all podcasts! A fantastic achievement at any time, but so much more amazing in just my first year. 

A podcast is an excellent choice if you’ve been looking for:

✔️ A creative outlet to help people with your knowledge

✔️ A way to diversify your income stream

✔️ An idea for a side hustle

Having my own podcast has helped me become a more confident speaker, brought me speaking opportunities, connected me to people with millions of followers and helped me clarify my message. 

50+ episodes in, I now want to inspire YOU to work up the courage to put YOUR voice, YOUR thoughts, and YOUR message out there!

But that’s not all. I thrive in fast-paced corporate environments too! As a remote leader for one of the top companies, I’ve launched an HR chatbot, driven process improvements in HR operations, and designed and implemented leadership and culture programs. 

Balancing a podcast and a demanding 9-5 has taught me how to execute and stay consistent, even with a packed schedule. 

In addition to podcasting:

🏏 I play cricket for Team Canada

🙊 I’m obsessed with my 5-year-old nephew (he’s my best friend)

🥘 I daydream about Pakistani Biryani a little too often!

A podcast isn’t for everyone but ready for your podcast to meet the world even though you are time-starved? I have a value-loaded, free training video where you can learn how to start a podcast today.

👉🏽𝐂𝐨𝐩𝐲 𝐚𝐧𝐝 𝐏𝐚𝐬𝐭𝐞 𝐭𝐡𝐢𝐬 𝐔𝐑𝐋 𝐭𝐨 𝐖𝐚𝐭𝐜𝐡 𝐭𝐡𝐞 𝐅𝐫𝐞𝐞 𝟏𝟑 𝐦𝐢𝐧 𝐏𝐨𝐝𝐜𝐚𝐬𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐕𝐢𝐝𝐞𝐨: https://bit.ly/3qE9wM2

🏳️‍🌈

Mahrukh Imtiaz (She/Her)

Entrepreneur & Small Business Consultant | Revenue Optimization | Data Storyteller | Ex-Enterprise | A Dad On a Mission | Founder of PurposeBeyondBusiness

Business is a game to be won. 

Just like in any sport you would keep stats on performance, I help keep stats on operations KPIs. 

As a Consultant, I help businesses find KPIs that are aligned with their goals.
I help them clarify the goals so they know WHY they do what they do. 
Then I create a scorecard that measures if the team is winning or not. 

I like focusing on employees, products, customers, processes, and systems to improve profitability of any operation. 

I like helping employees do their tasks better so that leads to happier customers.

Happy customers become returning customers and potentially raving fans.

Creating a happy customers is my ultimate professional goal as a Consultant and a business owner.

Also, I love talking to new people and helping them if I can. 

I take customer service to another level. 

A level I call Customer Excellency. 

→ Why Business Consulting? 

I grew up watching my father deal with customers all day long. He owned a gas station. He didn't just have customers; he had raving fans. 

He loved to talk with his customers. It showed how much he cared. 
 
"Customers are free to spend their money anywhere," he'd say. You must build relationships with your customers and get to know them better. 
 
That's when my passion for entrepreneurship was born. 

Now I help businesses service their customers better by enabling their employees to do their job better and smarter.

I impact companies to grow their bottom line by working with their people and optimizing processes and systems.

I've helped companies such as Loblaw Companies Limited, adidas, Reebok, Bell, and Staples, and more.

Need a Fractional COO? Let's talk!

Sanjay Padhiar

I used to weigh 300 pounds.

"You need to fix your relationship with food.” Someone once told me.

It was kinda true. I had a love-hate relationship with food.

Today, I love food, and the only thing I hate about it is the junk/crap that gets passed off as food. 

Turns out, I didn’t need to fix my relationship with food though. Food was just an outlet.

I needed to fix the relationship with myself, and that’s what I did.

I have this need to help others who are struggling with the same issues.
I tried businesses that help people lose weight.
Coaching and apparel. Never worked. 

The only business that I succeeded in was business consulting.
Then I decided to focus only on better-for-you food companies.

I figured, if we can have better food products in grocery stores, we’ll have better options to choose from. But it’s an uphill battle that’s tougher than nails. And yet there are brands out there doing it.
Not only doing it, but doing it well.

I’ve had the privilege of working with a few of them and helping them.
I did notice one big problem though...

They all need help, but they’re limited on resources, which makes it very difficult to scale.

The thing they lack is people and capital. I can only show them the way to increase profitability & revenue; I can’t make resources appear magically, yet.

Even though it’s hard, I’m still committed to helping good-for-you brands win. Because the 300-pound version of me wished there were healthier options that tasted just as good growing up.

To all you entrepreneurs who are making amazing and better-for-us products, please keep going. The world needs it. 

Just remember this. It gets harder before it gets easier.
It’s not the strongest or the ones with the most money that survive.
It’s the ones who adapt and use their creativity to build a brand that eventually thrive.

I’ve got a confession to make LinkedIn. 

I’m addicted. 

Here’s my Dealer. His name is Minh and he won’t tell me his real age but I think he’s probably mid/early 80s. 

As you might have guessed, he’s my Book Dealer. 

I’m hooked. 
I love to read. 

He’s got a flea market booth filled with books and I visit him quite frequently. He moves great for an 80 year old. He definitely climbs a ladder better than I can 😂.  

I started buying books off him a few years ago and since then I think I’ve read over 20 books. 

While my friends are talking about big screen tv’s, I’m here flaunting my 300+ book collection (jk). 

There’s no top 5 lessons in this post. 
But I will leave you with Minh’s advice on living a healthy and a long life:

(This is word for word)

1.  Don’t smoke cigarettes 🚫 🚬
2. Don’t eat French fries. 🚫🍟 

What I think he meant by French’s fries was don’t eat fried food. I could be wrong. I am not sure but I cut down my French fry intake by 83%. 

I steal family’s fries. 

I’m not sure how this post became about stealing fries, but atleast I got you to read it. 

Thank you for reading. 

Have a great week! 

PS. What book here do you want to read the most?

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Everything I needed to learn about customer service,
I learnt from my dad.


He ran a gas station for 17 years.
I watched him interact with customers and employees all the time. 

I basically grew up at the gas station.

I don’t think enough people realize this, but your employees are the ones who interact most with customers. So I observed them as well.

There were times when the employee didn’t treat customers as my dad expected, with honesty, integrity, and care.

One time, an employee who had been working there for about a year stole money from a customer.
I was there.

A customer dropped a 10/20 dollar bill on the ground, and instead of picking it up and handing it to the customer, the employee stepped on it to cover it up so he could take it. I can’t remember how my dad found out, but he was gone the next day.

He knew every regular customer by name, and he made a point of using it.
My dad never read books about this stuff.
He just knew how to treat people.

He was engaging and knew how to connect with people on a personal level.
So yeah, everything I learnt about customer service, I learnt from him.

Wanna hit your 2026 goals?

Try these 4 things:

1. Do an after-action report every quarter/major project:
   a) What did we intend to accomplish (our goal)?
   b) Was the goal clearly defined & understood?
   c) What did we do to execute?
   d) What were the results?
   e) What will we do next time for a better outcome, or how do we build on our    success?

2. Clearly define OKRs tied to your goals.
OKRs are Objectives, Key Results (measured by KPIs)
   For example. My objective is to get 10 clients by April 31st, by doing 50 outreaches a day, 1 podcast appearance a week, 3 events a month, etc. (key results/KPIs)

3. Review your Forecast, Targets, and Budgets with leadership.
Most small businesses don’t have their targets and goals written down. Once you’ve done this through forecasting and reporting, have your leadership team take on accountability for their KPIs.

4. Setup Review Meetings for the rest of the year
Weekly, bi-weekly, or monthly reviews are a must, and preparation for each meeting is required. Have a data set to review and, hopefully, some insights already gathered, so your teams are ready to discuss and act. Document takeaways and assign accountability during the meeting to specific teams/individuals.

Whether you miss your targets or not, these are good practices to help you stay aligned w/ your team and keep moving forward towards your goals! 

What's something you would add to help you achieve your 2026 goals?

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The Battle

Mahrukh Imtiaz (She/Her)

Sanjay Padhiar

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The Battle

Mahrukh Imtiaz (She/Her)

Sanjay Padhiar

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Sanjay Padhiar's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreSanjay Padhiar's LinkedIn Performance