PROCESS SPACE®

I spearhead the company's marketing initiatives, crafting the voice and presence of the brand across social media platforms. My role encompasses managing a network of subject matter experts and coordinating the creation of business process blueprints that are foundational to our platform. I am also responsible for delivering engaging presentations that showcase the value of Process Space and facilitating the onboarding process to ensure a smooth transition for our clients into our system of innovation and efficiency. My position stands at the crossroads of marketing acumen and project management, driving growth and fostering collaborative expertise.

Program Manager

Umaya s.p.

I help set up and organize the behind-the-scenes work of your company so you can focus on strategies for your business. I make things easier and clearer, helping your business develop faster and with more confidence."

Small Business Owner

Studio Moderna

I established and managed department structures and processes, developing a robust customer base and sustainable partner relationships, culminating in a seven-figure turnover.

International Sales Director

I led a dynamic team, focusing on optimizing procurement processes while ensuring alignment with the company's financial goals and objectives. My role involved actively seeking and selecting suppliers and developing products for our proprietary brands directly with manufacturers from Asia, the USA, and Europe. I played a key role in driving continuous growth by securing exclusive rights for top-selling products and contributing to the development of marketing strategies for SM Group.

Head buyer and New Business Development

I successfully led a purchasing team for 21 markets, managing the supply chain process. My responsibilities included active participation and leadership in the development of our proprietary brands, ensuring product quality and market relevance. I cultivated long-term, sustainable partnerships with suppliers, focusing on collaboration and trust, and proactively sought new potential suppliers to diversify and strengthen our supplier base.
Product development and sourcing for proprietary brands;         
Building sustainable cooperation with suppliers;    
Active search for new potential suppliers;

Director of Product Sourcing and Development

I oversaw backend - product-related operations, ensuring seamless coordination and integration across various departments. I led the product management initiatives, contributing to the growth and development of our product lines, guaranteeing they meet market demands and quality standards. My focus was on establishing and nurturing long-term relationships with key partners negotiating favourable terms and agreements to ensure growth and profitability.

Director of International Operations and Product Manager

Product Manager

Call Center and Warehouse  Manager

Call center Agent

Business Development Leader | Expert in Procurement, Sales, Product Development & Sourcing |CX| Proven Record in Driving Multi-Million Euro Revenue Growth

I believe passion is the driving force behind achieving exceptional results in any endeavour. It is through passion that we become fully invested in our work, pushing ourselves to exceed expectations and achieve success.

I recognize that success is not a solitary pursuit in the business world. Rather, it is a collective effort that involves working alongside a diverse group of individuals, each bringing their own unique perspectives and strengths to the table. By learning about and embracing these differences, we can develop strategies leading to win-win outcomes and a sense of shared accomplishment.

There is no greater satisfaction than reaching a seemingly impossible goal, knowing that it was achieved through hard work, collaboration, and a commitment to treating others with respect and dignity. As a professional, I am dedicated to embodying these values in all aspects of my work and fostering a positive and inclusive work environment that enables everyone to thrive.

MAJA UMEK

Tata AIA Life Insurance

Achievements and Responsibilities:
✅ Achieved a remarkable 23% increase in topline and Value of New Business (VoNB) with a 24% reduction in personnel, driven by a 63% increase in trainer productivity through strategic rookie distribution and effective sales training management.

Direct Distribution Training & Capability Development:
✅ Direct Distribution Training & Capability Development: Supervised a team of 187 trainers across multiple levels in 618 nationwide branches, ensuring uniformity and excellence in training practices.

Strategic Resource Management & Budget Oversight:
✅ Strategically Manage Resources & Budget: Strategically planned and allocated resources, meticulously scheduled rollout activities, and optimized budget allocation for maximum efficiency.

Comprehensive Project Management:
✅ Oversee Comprehensive Project Management: Led projects from inception to execution, ensuring seamless integration and maximizing the efficacy of the Learning Management System.

Leadership in Capability Development:
✅ Lead Capability Development Strategies & Content: Spearheaded the development of tailored strategies and innovative content for the Premier Academy, addressing the specific needs of diverse distribution cohorts.

Innovation in Learning Programs:
✅ Innovate Learning Programs: Transformed learning initiatives by integrating agile methodologies, blending Instructor-Led Training (ILT), digital platforms, and immersive techniques to enhance productivity and achieve optimal outcomes.

National Head - Training & Capability Development

✅ Formulated and implemented a strategic learning and development blueprint to address the distinctive requirements of 18 Asian markets, closely aligning with business objectives and regional nuances.

✅ Mobilized learning communities to establish comprehensive architectural guidelines, fostering heightened productivity and cultivating a culture of continuous enhancement.

✅ Meticulously assessed the impact of learning initiatives to refine content and delivery mechanisms, catalyzing transformative behavioral shifts essential for effective organizational strategy execution.

✅ Orchestrated and executed pioneering learning programs in collaboration with esteemed international organizations such as LIMRA, GAMA, and TDI, imparting teams with future-proof competencies to achieve overarching business objectives.

Learning & Development Impact Specialist

✅ Orchestrated the formulation and execution of the L&D training strategy for the Partnership vertical, encompassing Central Bank, Broking, and Corporate Agents, ensuring initiatives aligned with organizational objectives and industry standards.

✅ Conceptualized and executed a comprehensive training roadmap to elevate leadership and sales team capabilities, promoting professional growth and effectiveness across the board.

✅ Supervised the seamless integration of L&D projects, training architecture, and certification programs into operational workflows, ensuring efficient execution.

✅ Facilitated capability development through immersive learning experiences delivered via face-to-face, digital, and blended modalities, utilizing learning analytics to measure efficacy and proactively address learning gaps.

AVP - Partnership Training

✅ Spearheaded a team of 179 trainers, orchestrating comprehensive training programs in functional, soft skills, and behavioral areas across 214 branches, while consistently surpassing key performance indicators (KPIs) and maintaining exceptional standards of excellence.

✅ Engineered a centralized training calendar to streamline knowledge dissemination, leveraging instructional design methodologies based on Training Needs Analysis (TNA) to curate impactful content.

✅ Established and led robust training plans, mentoring programs, and job shadowing initiatives organization-wide, fostering substantial professional development.

✅ Championed initiatives to engage trainers and stakeholders, advocating for the adoption of a blended learning culture and significantly enhancing learning outcomes.

Head - Agency Training

Royal Sundaram General Insurance Company Limited

Leadership in the Training Department:
✅ Directed the training department for the agency vertical, overseeing operations across T20 and T50 branches, ensuring rigorous alignment with organizational objectives and fostering heightened productivity.

Innovative Training Architecture:
✅ Spearheaded the conceptualization and implementation of Training Architecture (Training Path) using advanced Instructional Design methodologies (ADIDAS) to craft sophisticated and effective training programs.

Head - Training & Agency Management 

SBI Life Insurance Co. Ltd.

✅ Orchestrated a 14-member team responsible for regional training initiatives in Tamil Nadu across multiple sectors, executing comprehensive Learning Academy and Sales Effectiveness programs from onboarding to senior management.

Regional Training Manager

ICICI Prudential Life Insurance Co Ltd

Career Graph:
•	Associate Regional Manager (Apr 2010 - Jul 2011) 
•	Cluster Manager (Apr 2009 - Mar 2010) 
•	Area Manager (Apr 2008 - Mar 2009)  
•	Training Manager (Jul 2006 - Mar 2008)

Associate Regional Manager-Sales Training

Cluster Manager 

Area Manager

Training Manager

Birla Sun Life Distribution Company Limited

•	Team Manager (Apr 2004 - Jul 2006) 
•	Team Leader (Jul 2001 - Mar 2004)

Team Manager

Team Leader 

First Computers (Brilliant Tutorials Group)

•	Assistant Manager - Training & Development (Apr 1999 - Jun 2001) 
•	Training Executive (May 1996 - Mar 1999) 
Highlights: 
•	Credited of being best trainer for 5 years in row by all the organizations trained. (Score 9.83/10)

Assistant Manager - Training & Development

Training Executive 

As a seasoned Learning and Development (L&D) leader with over 25 years of experience, I have a proven track record of driving capability development, leadership training, and strategic L&D initiatives. My expertise lies in designing and delivering impactful L&D programs that align with business objectives and foster organizational growth.

Throughout my career, I have led large, diverse teams and managed complex projects across multiple countries, including spearheading L&D strategies in 18 Asian markets. As National Head of Agency Training & Capability Development at Tata AIA Life Insurance, I oversee a team of 187 trainers across 618 branches, successfully increasing productivity and achieving significant business outcomes.

I am adept at developing global L&D strategies, founding learning academies, and implementing innovative learning solutions that leverage the latest trends and best practices. My experience spans various L&D domains, including Training Needs Analysis (TNA), instructional design, competency frameworks, and the delivery of training through instructor-led, digital, and blended modes.

Leading digital transformation initiatives is one of my key strengths. I have driven the adoption of Learning Management Systems (LMS) and enhanced engagement and productivity through digital learning projects, resulting in a 96% LMS adoption rate and an 80% engagement score.

Collaboration with stakeholders is at the core of my approach. I work closely with HR partners, department heads, and regional L&D leads to ensure training aligns with business needs. I am also passionate about mentoring and developing L&D professionals, fostering a culture of continuous learning and improvement.

My professional journey includes leadership roles at Tata AIA Life Insurance, Royal Sundaram General Insurance, and SBI Life Insurance. I have been recognized for establishing organizational learning academies, enhancing productivity, and delivering measurable ROI on L&D investments.

I hold several professional certifications, including Project Management Professional (PMP), Certified Life Coach (CLC), and Master NLP Practitioner. I am well-versed in learning frameworks such as the 6Ds of Breakthrough Learning, the 70:20:10 Model, and design thinking methodologies.

I am committed to driving strategic initiatives, leading digital transformations, and steering organizational change to foster innovation and growth.

Feel free to reach me at paresh.swain@gmail.com.

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MAJA UMEK

Paresh Swain

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