Camascope (formerly named VCare Systems)

Business Process Design: Architected efficient business processes, aligning with both short-term objectives and long-term strategic goals.

Contract Management & Negotiation: Skillfully managed and negotiated contracts with both small and large clients, generating new leads and relationships, and contributing to sustainable growth.

Customer Relationship Management (CRM): Successfully implemented a new CRM system, enhancing customer interactions and increasing satisfaction.

Technical Expertise in SQL, C#, Python: Utilised programming languages to design innovative prescription processing software, as well as market analysis.

Sales Processes: Directed robust sales processes, capturing opportunities in the healthcare sector and expanding the client base.

Strategic Leadership: Exhibited strategic leadership, guiding the direction of the pharmacy product and partnerships, and driving innovation.

Data Analysis and Management: Leveraged data analysis and management to create actionable insights, underpinning informed decision-making and process enhancements.

Product Development: Led the development of cutting-edge products, aligning with industry needs and client expectations, cementing a reputation for innovation.

Partner Relationship Management: Cultivated strong partner relationships, enhancing collaboration and mutual success.

Pharmacy Practice: Demonstrated expertise in modern pharmacy practice, leading the way in best practices and providing domain expertise.

Client Support Processes: Improved support processes, resulting in a significant increase in client satisfaction, reinforcing a commitment to excellence in service.

Head of Pharmacy Product and Partnerships and Clinical Safety Officer

Training Tracked

System Development: Orchestrated the creation of a Learning Management System tailored for various healthcare sectors.

Sales Leadership: Led dynamic sales efforts into both multiples and independent pharmacies as well as other care sectors.

Strategic Planning: Formulated and executed forward-thinking business strategies, positioning us for sustainable growth within a competitive market.

Data Analysis: Leveraged advanced data analytics to uncover insights and trends, driving decision-making and continually refining business operations and customer offerings.

Chief Operations Officer

Sygnum Pharma

Consulting Expertise: Offered vital consulting advice on the export of medicines and supplements, positioning us as a go-to expert in international trade.

Deal Brokering: Successfully brokered and negotiated deals with various international partners, enhancing business opportunities and expanding market reach.

Regulatory Compliance: Managed applications for licenses with different government bodies on behalf of clients, achieving a 100% success rate, and ensuring full compliance with export regulations.

Strategic Partnerships: Fostered strong relationships with regulatory agencies and industry partners, facilitating smooth transactions and compliance with international laws.

Client Engagement: Provided tailored solutions to clients, understanding unique needs and challenges, leading to high client satisfaction and retention rates.

Clinical Lead

LivingCare Pharmacy

Product Development: Spearheaded the creation of a custom CRM product tailored for use in a pharmacy chain, overseeing multiple elements from concept to implementation.

Stakeholder Engagement: Acted as the key liaison with various stakeholders, including developers, vendors, and internal teams, ensuring alignment with business goals.

Requirement Analysis: Led the creation of detailed requirements, translating business needs into actionable development plans.

Quality Assurance: Conducted rigorous testing of the CRM system, ensuring its functionality met the desired specifications and industry standards.

Pharmacist Support: Simultaneously assisted in pharmacist duties across branches, demonstrating a commitment to both strategic innovation and core operational responsibilities.

Product Manager

Pharmacy-Xpress

Strategic Leadership: Oversaw overall strategy and operations, driving profitability and achieving a considerable increase in item count.

Business Analysis: Conducted comprehensive analysis of profitable and non-profitable business aspects, implementing changes that boosted overall margins.

Technology Integration: Leveraged cutting-edge technology to streamline processes, resulting in an improvement in customer satisfaction and enhanced auditability.

SOP Enhancement: Revamped Standard Operating Procedures (SOPs), achieving a considerable enhancement in quality and consistency.

Compliance Management: Upheld rigorous compliance standards, ensuring alignment with regulatory requirements and industry best practices, contributing to a trusted and reputable brand.

M.D. and Superintendent Pharmacist

Lloyd's Pharmacy

Team Leadership: Directed and motivated teams across multiple branches, fostering a culture of continuous improvement and collaboration.

Performance Enhancement: Beat key performance indicators (KPIs) through innovative strategies, ensuring consistent growth and efficiency.

Staff Development: Spearheaded upskilling initiatives, training staff members, enhancing competencies in clinical care and customer service.

Operational Excellence: Streamlined processes and implemented best practices, resulting in a reduction in operational costs.

Clinical Expertise: Ensured adherence to clinical guidelines and regulations, elevating the standard of care.

Pharmacist Manager

An accomplished pharmacist with a decade's worth of industry experience, adept at leveraging technology to deliver innovative healthcare solutions. Passionate about healthtech and with a keen eye for identifying unique opportunities in the start-up ecosystem. Currently holding a distinguished dual role as Head of Pharmacy Product and Partnerships, and Clinical Safety Officer.

Expertise spans not only the realm of pharmaceutical practices, but also extends to a command of Python and SQL. This unique blend of technical aptitude allows for the creation and implementation of robust, data-driven healthcare strategies and solutions.

Membership in the Royal Pharmaceutical Society underscores commitment to the highest professional standards, and a lifelong dedication to learning and improvement. Exceptional soft skills and technical proficiency form the foundation for delivering exceptional results, creating strategic partnerships and building businesses. A truly dynamic professional offering a unique blend of pharmaceutical experience and technological prowess.

Mandeep Khaira

Strategic UX Design Evangelist with close to two decades of experience, specialised in transforming how businesses perceive and leverage design. As a UX design leader, I move beyond aesthetics to position design as a powerful, measurable growth driver. My cross-domain expertise, spanning education, enterprise solutions, supply chain, and healthcare, allows me to translate deep user research and strategic insights into solutions that directly impact your bottom line. I specialise in building design practices from the ground up, establishing the design operations, research frameworks, and key metrics that translate customer needs into tangible growth opportunities. My work empowers companies to develop user-focused products and optimise existing experiences to boost engagement, conversion, and ROI. My fundamental belief is that superior user experience is the ultimate competitive advantage.
I help businesses turn intuition into evidence-based design that delivers results.

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Mandeep Khaira

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