Publix Supermarket 1796

Customer Service Staff

Allegacy Federal Credit Union

Customer Service Assistant

Lincoln National Federal Credit Union

I am the "face" of the Credit Union.  I handle deposits, withdrawals, loan requests, loan payments, answer phones, order supplies, process ACH, balance reports and balance the daily work.

Credit Union Assistant

Publix Super Markets

I worked off and on over this time period in multiple locations as a cashier, photo tech, Ticketmaster sales and stock clerk.  I also helped as needed for end of day balancing of tills.

Cashier

Buckhorn Sand Manufacturing Plant

My responsibilities included running the truck scales, answering the phones, accounts payable, accounts receivable, billing, making the bank deposits, ordering supplies, and general office duties.

Office Manager/Scale Operator

Regions Bank

I assisted the head teller in making the teller schedule, ordering and verifying cash from Brinks, helped to keep the drive through running smoothly and assisted on the inside branch teller line. I ordered supplies for the branch and kept them organized for use.

Assistant Head Teller, Drive-up banking teller

PUBLIX EMPLOYEES FEDERAL CREDIT UNION

I assisted the head teller with ordering and counting the monies from Brinks, I opened new accounts, took deposits and payments and made withdrawals for members.  I ordered supplies and kept them organized for use.

Assistant Head Teller

 I am an honest, hard working individual that pays attention to details and I am a quick learner. 

Marcia Heflick

Lincoln Financial Group

•	Verification of Employment for Carolina Bank. Responsible for verifying employment in a timely manner.  Responsible for examining Income, Application and other pertinent documentation pertaining to applicant’s loan paper work to ensure their application and employment information is legitimate.  
•	Perform data entry, scan and transfer electronic data and files to SharePoint.  
•	Maintain written, electronic and digital files pertaining to loans for the Closing Department.

Executive Assistant

Administrative Assistant

Uncg School of Nursing

Temporary Administrative Assistant to the Dean

Regions Financial Corporation

•	Processed Credit Card, Loan applications, Savings and Checking accounts utilizing Sales and Services application. NMLS Certified.
•	Ensured high-level of client service account reconciliation, address changes, stop payments, account closings, transfers, and processing check orders. 
•	Supported team in a sales role, attended team meetings, increased revenue in sales, provided excellent service to all clients and increased my product knowledge. Team player. 
•	Adhered to all procedural and banking policies as well as attended training classes and completed computer based training

Priority Banker

Hospicelink

•	Analyzed invoicing data, reviewed Hospice location spending habits and suggested cost-saving ideas. 
•	Managed strict monthly invoicing deadlines and monthly Executive Summary reporting responsibilities. 
•	Organized detailed monthly data that indicated strategies and approaches for controlling cost including Out of Formulary costs, cost per patient totals and business unit Executive Summaries. 
•	Liaison between DME and Hospice providers as needed to resolve billing and ordering issues.
•	Responded to inbound customer calls, answered their questions in a professional and courteous manner.

Regional Account Manager

University of Alabama at Birmingham

Administrative support for doctors within the Department of Ophthalmology.

Office Associate II

Corporate Endownment Solutions

Performed advanced secretarial duties for a single insurance agent.  Maintained confidentiality in all aspects of client, staff and agency information.  Created and modified documents such as invoices, reports, memos, letters and financial statements.  Created reports in and updated information in agency data base AA.  Responsible for making appointments, pursuing potential clients and sales via phone calls.  Answered multiline phone system, took messages, sent faxes, and handled all mass mailings.

Admin Assistant

Hewlett Packard

- Account manager responsible for the entire South Eastern region, approximately 35 accounts.  Customer printer fleets ranged from 9 devices on site to 250.
 - Compilation and delivery of monthly reports using Excel spreadsheets and Access to track performance standards against goals set; team consistently met and exceeded goals.   - Experience with extraction of data for reporting using Brio data extraction software.  
 - Analysis of account data to analyze account trends and forecast account metrics and account growth.  
 - Extracted and analyzed data on Service Level Agreement (SLA) performance by HP to research and analyze adherence to Statement Of Work (SOW) and the overall health of the accounts.    
 - Met with management and sales teams to analyze customer needs and ensure fleet changes and delivery solutions were met.   
 - Quarterly meetings with customer account contacts to ensure cost and account expectations were being met.  
 - Point of contact for customer resolution on all account concerns. (technical/billing/sales)

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The Battle

Marcia Heflick

Deirdre Gedlitschka

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