I believe people flourish when there is connection, trust and space for meaningful growth. Leadership starts with humanity, the courage to listen, to be present and to create environments where people feel safe to contribute their best.

As a Master Certified Coach (MCC), internationally recognized leadership expert, facilitator, speaker and bestselling author, I support leaders and teams in strengthening their ability to collaborate, navigate complexity and transform together. My work focuses on conscious leadership, psychological safety, mature dialogue and sustainable high performance. Always with the human being at the center.

For over two decades, I have coached and facilitated thousands of leaders, managers and teams across more than 75 nationalities and a wide range of industries, including IT, technology, energy, consulting, engineering, chemicals, offshore, software and manufacturing. I help organizations build cultures where trust is felt, differences are appreciated and results follow naturally from strong human connection.

My style is often described as optimistic, empathetic, decisive and inspiring. I am guided by core values such as compassion, honesty, respect, inclusion, playfulness and a commitment to real human growth. These values are present in every coaching conversation, team session and leadership journey.

My mission is simple: to help leaders and teams create the conditions where connection grows, tension becomes constructive, and sustainable performance becomes possible.

If you are exploring how to elevate your leadership, strengthen your team or develop a culture of trust and collaboration, feel free to reach out. I’m always open to connect.

Marco Buschman

Capgemini Technology Services Pvt. Ltd

Global SDM for a large global Insurance client from France. (150 M Euros TCV and Team size : 950+)

Senior Director

Head of India delivery for large Oil and Gas client from France. (100 M Euros TCV and Team size : 750+)

Head of India Global command center Ops. Multi geo/client delivery (Team size of 800+)

Director

Regional Ops Delivery Manager for Nordics, multiclient delivery. (Team size : 300+)

Program Manager

Sr. SDM for UK based Airport authority customer account.(Team size : 100+)

Senior Manager

SDM for NL multiclient delivery (Team size :350+)

Manager

Technical SME on Unix (AIX and IBM products)

Senior Consultant

Travelex

Midrange Server Administrator

Wipro

Senior System Administrator

Data Center Engineer

I’m Irfan Khan, a Senior Director at Capgemini Technology Services Pvt. Ltd. I hold a B.A. in Economics and an Executive MBA from NMIMS.

With a total of 26 years in the IT industry, I have had the opportunity to work with IBM, Wipro Infotech, and Travelex before joining Capgemini. For over 20 years, I’ve held various leadership roles at Capgemini, focusing on IT service delivery and leading practices and customer account delivery in both multi-client and dedicated environments. Currently, I lead large-scale IT service delivery for Cloud and Infrastructure services in the financial sector across EU and APAC regions.

My Expertise and Key Achievements:
 
- Core Expertise: Specialized in Delivery/Engagement and Operations Management, encompassing Service Delivery Management, Customer Relationship Management, Build and Transformation Programs, as well as Commercial and Financial Management, and Delivery Quality Assurance.

- Global Command Center Leadership: Successfully built (As a core team) and led the Global Command Center (GCC) in India and Poland for multi-client environments, evolving it into a next-gen command center focused on digitalized operations, including orchestration, self-healing, AI-driven solutions, and BOT-based automation.

- Engagement Management Certification Board: Currently part of the sponsor/panel community for Capgemini's leadership certification in Engagement Management, providing guidance and mentorship to colleagues throughout their certification journeys.

- Six Sigma Certification Board Member: Served as a board member for the Six Sigma certification committee, mentoring teams and delivering award-winning projects recognized by external bodies such as QAI and Symbiosis School of Management Studies.

- Award Recognition: Honored with ‘The Delivery Excellence Award’ from the NL region, ‘The Best Innovation Idea Award’ for a UK account, and recognized as part of the Best Team in Automation, acknowledging contributions to exceptional service delivery and innovative solutions.

- Continuous Learning: Completed a variety of internal training and certifications focused on leadership, Engagement Management, AWS cloud fundamentals, GEN-AI basics/portfolio, global insurance industry knowledge, sustainability, and cybersecurity ethics.

Outside of work, I’m happily married with two daughters and based in Mumbai. I love spending quality time with my family, travelling, listening to music, and catching up on sports and movies.

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The Battle

Marco Buschman

Irfan Khan

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