Marcus Cauchi

Serving principled sellers who walk the tightrope between doing what's best for the customer and compromising their values to survive or keep their bosses happy

I work at the messy end of sales, partnerships, and leadership.The part where internal politics, fear, incentives, and timing shape outcomes long before a proposal is written.I help sellers, partnership teams, and operators make buying safe.That means reducing internal exposure, building trust across coalitions, and clearing deals through the second room.When that happens, deals move without pressure, customers stay longer, and leaders get clearer forecasts.I am the creator of the Ally Method, a practice for seller behaviour under buyer risk, and Decision Safety, a field of work on how unsafe decisions form and who inherits the consequences.My focus is survivability, stakeholder incentives, veto power, and implementation risk.I do not teach scripts. I train judgement.This is not playbook friendly work.If you sell into Finance, Risk, Legal, Ops, boards, or cross functional alliances, you already know that scripts and sequences do not survive contact.Over 35 years I have built and repaired sales teams, run partnerships and channels, trained managers, and worked with founders and boards through turnarounds and resets.I build operating systems, diagnostics, and practical training for teams who want clean revenue, honest management, and long term customers.If your world is transactional or high volume, I am not a fit.If your world is complex, political, or coalition based, we are solving the same problem.My stance is simple.Protect trust.Remove pressure.Reduce regret.Make decisions survivable.

Coach

My coaching provides professionals with the mindsets, toolsets, and skillsets to maximize their potential and live life to the fullest. 

Through immersive 1:1 sessions, I guide you on a journey of self-discovery, relationship building, and purpose alignment. My relatable, down-to-earth style creates a judgement-free space for you to engage deeply with what matters most.

Using proven frameworks rooted in human psychology, I enhance your emotional intelligence so you can understand motivations, connect empathetically, and communicate authentically. Thought-provoking stories, exercises and metaphors shift your perspective to unlock growth. 

You'll gain clarity on your values and talents so you can orient your life around meaning, not just achievement. Our work extends beyond the self to relationships - strengthening bonds, resolving conflicts, earning trust. With self-awareness comes the ability to create reciprocal, fulfilling connections.

Equipped with this knowledge of yourself and others, you're empowered to live with integrity. My guidance aligns your leadership, service and impact with your highest ideals. You contribute value in ways that feel effortless and fun.

The result is an empowered version of you. Fulfilled, at peace, surrounded by meaningful relationships. You have tools to continually evolve and actualize your potential while uplifting others. 

The impact spans all areas of life. As we dissolve what holds you back, you transform personally and professionally. My clients become more purpose-driven leaders, connectors, partners. They create positive change through the clarity and skills gained in our work together.

The journey isn't always easy, but with commitment it's life changing. Are you ready to uncover your best self and live life to the fullest?

QStory

Enterprise Account Director

Upland Software

Account Executive

Lenses.io

Lenses makes DataOps more powerful

ACCESS DATA
For ALL Users - Developers, Consumers, Stewards

Self Service, SQL - Universal data access, data preparation via different channels

PIPELINES
Free up time from building infrastructure

Build data flows - Automated pipelines on Kubernetes & manage custom apps

GOVERNANCE
Unified data access and confident business integration

Access policies for data protection & compliance

Senior Sales Manager

Rant & Rave

Rant & Rave

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.

 Specialties

 Customer Insight, Customer Experience, Customer Loyalty, Mobile Marketing, Multi-Channel Feedback, Customer Feedback, SMS Feedback, Customer Experience Management, Customer Service, Customer Retention, SMS Marketing, Customer Communication, SMS, Email, MMS

Sector Manager

Sky IQ, Customer Intelligence Services

Helping clients to realise greater value from their customer information. Whether identifying the correct person, making a decision on the right marketing methodology or actioning that decision, SkyIQ will be able to deliver value.

Client Development Manager

QlikTech

Identifying and meeting customer and prospect challenges in Business Intelligence.

Sector Manager - Energy & Utilities

Met and exceeded quota by delivering to key corporate accounts.

Senior Account Manager

Met and exceeded sales quota for new and existing business within the Energy & Utilities Vertical

Senior Account Manager - Utilities

Account Manager

B2B Systems Ltd

Advanced Handling

Sold materials handling equipment both directly and through the distribution channel.

Sales

I’ve been weirdly passionate about software for a long time and have enjoyed learning new markets and new technology at each inflexion point in my career. When I’m not working you will find me on the bike or in my runners and, hopefully on holiday with my family and friends…..maybe all three at the same time. Otherwise I’ll be ferrying the kids between sports fixtures and parties. If I had to describe myself in three words: truthful, energetic and enthusiastic. 

After selling pallet trucks until 1999 I moved into software and came down to London 4 years later. From that point on I have enjoyed matching companies’ requirements to the best solution for them. If that happened to be the software I was representing (data management, Business Intelligence, Marketing Databases or Customer Feedback), even better. After 20 years of living in London I still enjoy being the tourist and it provides a great background to my career in sales.

In my move to QStory I have continued to invest in companies that are keen to invest in their people. QStory is a great product, with interesting, exceptionally capable and engaging people behind it. We have a small but growing customer portfolio that loves what we do for them (reducing their contact centre operations cost whilst increasing agent engagement). I believe we are on the verge of changing  the Contact Centre industry for the better with a mindset that is leaps and bounds ahead of its current thinking.

If you would like to understand more about how we have done the above then please drop me a mail or give me a call.

taplio

The Battle

Marcus Cauchi

Nick Boxall-Hunt

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