Marcus Glowasz

I work with project organizations, assisting them in building the structures and governance needed to enable effective use of data, analytics, and AI in project management. 

This includes developing the necessary data mindset and data leadership skills to unlock the full potential of data for improved and future-proof project delivery practices.

Data Coach & Transformation Strategist

I assist organizations in their digital transformation and change initiatives, with a primary focus on complex technology transformation. This includes expertise in:

- Front-to-Back Program Management
- Application development & migration
- IT & Application Strategy
- Data Strategy & Management

Senior Program Manager / IT Solutions Consultant

Fortean

I joined as a co-founder and head of product, leading the product and data strategy for the development of an AI-powered platform for intelligent IT project management.

Head of Product & Co-Founder

- Global lead for a central Financial Crime Data Hub solution, including a program to scale the hub to a global data product, serving as a one-stop-shop for all data needs of IT applications in the Financial Crime Prevention domain of the bank.
- Acted as a product owner, driving data management, data quality, and business intelligence initiatives toward a global compliance data solution, serving areas such as AML Transaction Monitoring, Client Risk Rating, Adverse Media Screening, Fraud, and Sanction Screening.

Head of AML Data Hub / Program Manager - Financial Crime Prevention IT

Delivered and rolled out key enhancements for a third-party Legal Matter & Spend Management system to automate and digitalize legal workflows, as part of a large digital transformation program for Group General Counsel, incl. responsibility for the conceptualization and rollout of a centralized legal data warehouse solution.

Program Manager - Legal Technology / Digital Transformation

Credit Suisse

- Defined a robust governance model and initiated a large-scale program to migrate legacy compliance data platforms to the strategic platform Palantir Foundry. The goal was to enhance compliance capabilities by integrating, analyzing, and modeling compliance data at scale, improving screening, investigation, and transaction monitoring capabilities.
- As a project lead, I facilitated workshops with global stakeholders, assessing source and target data platforms, existing data, and business processes, resulting in the migration strategy and plan for the program.

Senior Project Manager - Regulatory Compliance

Capco

I drove the digitalization agenda for Capco's Anti-Financial Crime practice by elaborating customized solutions for an effective and efficient AML program at financial institutions, harnessing emerging digital technologies like Artificial Intelligence, Machine Learning, and Predictive Analytics.

Managing Principal - Complex Technology Transformation

Led a critical global multi-million $ change program for the global implementation and rollout of a new third-party AML client screening application, incl. responsibilities for the design and implementation of application and data architecture, and the alignment with business strategies.

Program Manager - Financial Crime Compliance

Successfully delivered a project to migrate and integrate a legacy audit tracking system into an existing internal tool for supervisory controls, globally used within the bank for tracking of tasks related to internal policies, regulatory requirements and external standards (Audit/Supervisory Controls)

Senior Project Manager - General Counsel IT

HCLTech

Delivered a project for a critical vendor upgrade for the ERP system DATASUL (TOTVS) due to a change in local tax regulations. Successfully coordinated rollout and change adoption at client branches in São Paulo and Manaus (Brazil).

Project Manager

Senior IT Consultant

Midiaworks

Founded and managed a startup venture which provided services for website hosting and management as well as the development of web-based systems, targeting small to medium-sized businesses.

Managing Founder

Compuware

Senior Systems Analyst

With more than 20 years of experience in delivering large-scale technology-driven change, I have a proven track record of guiding multinational teams through complex and uncertain challenges and leveraging digital solutions that enhance performance and deliver sustainable business value and growth.

Passionate about driving innovation and organizational change through technological capabilities, I offer thought leadership and coach senior leaders and teams on leveraging the vast potential of data, analytics, and AI to advance and future-proof their project management and change delivery practices.

I help project leaders and teams to improve their project delivery practices by unlocking today's vast data opportunities through data literacy and data leadership.

My customized training and coaching programs are specifically designed to address common challenges and bottlenecks in the project management domain, empowering professionals with the skills to leverage data, analytics, and artificial intelligence (AI) for improved project delivery performance.

Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our culture thrives on a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best every day. This commitment fuels our life-changing innovations that impact billions of lives worldwide.

As part of Microsoft Consulting Services, I lead the charge in helping customers worldwide maximize their investments in the latest Microsoft cloud technologies. We empower organizations on their digital transformation journey, from envisioning new possibilities to delivering cutting-edge solutions that drive targeted business outcomes and exceptional customer experiences.

With extensive experience orchestrating complex digital transformation programs in AI, Cloud, and Cybersecurity, I enable both Microsoft and customer success by guiding delivery teams and governing engagements, whether managing a single project or an entire portfolio. My role as a key driver of the delivery lifecycle involves leveraging executive expertise to remove barriers, maintain portfolio health, and ensure successful outcomes for every engagement.

Leading teams of delivery professionals, I am committed to transforming challenges into opportunities, driving innovation, and delivering impactful results that shape the future of business.

Principal Consulting Project Management

Inesdi Digital Business School

Director | Master Digital Project Management

La Salle Campus Madrid

Faculty | Master in Project Management

EAE Business School

Faculty | Strategic Planning | Master in Project Management

IE Business School Executive Education

Faculty | Strategic Project Management for Business Leaders

Telefónica

Overall delivery for all Telefonica Customer Experience omni-channel product development projects for the Telefonica "BIG 4" markets (UK, Germany, Brazil and Spain), interacting at all levels of the organizations, acting as interface from an end to end perspective with the Telefonica OBs, other Telefonica Global organizations and the rest of stakeholders (internal and external)

Main functions delivered by the PMO:
• Provide strategic scoreboard, monitor and control portfolio, program and project performance, advising upper management in decision making
• Provide mentoring for project managers, including training and project competency development, promoting project management in Telefonica
• Support project portfolio definition, participating in the strategic planning.

Head of PMO (Project Management Office) at Telefónica CX (Customer Experience)

Overall delivery for all Telefonica Digital Telco B2C and B2B app projects (Novum)  for all the Telefonica markets (O2 UK & Germany, VIVO Brazil, Movistar Spain, Argentina, Ecuador, Uruguay, Colombia, Peru, Chile and Mexico), interacting at all levels of the organizations, acting as interface from an end to end perspective with the Telefonica OBs, other Telefonica Global organizations and the rest of stakeholders (internal and external).

Main functions delivered by the PMO:
• Projects and Program Management applying methodologies based on the project characteristics and needs.
• Provide project management tools and information systems
• Manage lessons learnt, conduct audit in projects and perform benchmarking.

Head of PMO (Project Management Office) at Telefónica Digital Telco Experience

Tuenti

Launch of new Tuenti MVNOs in Latam (Peru, Argentina, Ecuador, Guatemala) from the feasibility phase till the postlaunch phase, including product evolution projects based on business and market requirements for the new and the already existing MVNOs (Spain and Mexico).

Process improvement of vendors software development life cycle in order to improve Time To Market of new features.

Senior International Project Manager

Ericsson

Contract execution strategy and risk associated, contract handshake, governance of early start activities, monitoring of the contract execution and customer satisfaction for BSS transformation programs for Ericsson customers worldwide.

Senior Contract Fulfillment Responsible - Global Competence Hub

Manage all the different aspects of Strategic Systems Integration delivery projects: (Scope, Time Schedule, Costs Budget, Risk Management, Quality Assurance, Communication, Procurement (including vendor management), Stakeholders, Integration and Cross-functional team leadership ) in the Mediterranean Region (France, Portugal, Spain, Italy, Israel, Libya, Maghreb, and South East Europe) for the Systems Integration Segment, being the lead person during the project execution for getting add on sales applying consulting skills.

Senior Customer Project Manager - Information Technology Services Mediterranean Region

Responsible for introducing new and enhanced multimedia solutions and products within all the markets in the Digicel KAM organization (26 markets in the Caribbean and Central America region) together with Digicel CTOs, CIOs and VAS managers.

Head of Multimedia Digicel Account  - Central America, North Latin America and The Caribbean

Manage (plan, organize and control) all the different aspects of a Systems Integration delivery projects: 

• Scope (definition, verification and change control). 
• Time Schedule. 
• Costs Budget. 
• Risk Handling (identification, qualification, mitigation). 
• Quality Assurance and Control. 
• Communication (both internal and external). 
• Procurement of necessary HW/SW and services provided by internal technical units and external service partners. 
• Stakeholders management (internal and external)
• Project integration management.
• Lead the project human resources by means of a strong team-building approach.

Customer Project Manager - Multimedia Segment Iberia

Solution Integrator and Solution Architect in the revenue management area working for GSDC (Global Services Delivery Center) in charge of EMEA.

SI & SA - Global Services Delivery Center

Team coordination for UMTS Software development projects

Software Developer Team Leader

Atos

Information System Software development for logistic companies.

SW developer

► Professional Experience

• More than 20 years of experience, 16 of them leading PMOs, projects, programs and portfolios.
• Worked in more than 40 countries in Europe, Africa, Asia, North and South America.
• Worked for multinational companies like  Microsoft, Ericsson and Telefonica. 
• Experience in Telco, Energy, Construction, Retail and IT. 
• Digital Transformation programs including AI, Cloud and Cybersecurity.
• Built up and lead Telefonica PMOs (Project Management Offices) in the Digital area. 

⚡ Awards:

      * TOP 200 Project Managers (2024)
      * TOP 50 Project Management Leaders of 2022 (2022)
      * TOP Thought leader in project management- Thinkers360- (2021, 2022, 2023)
      * TOP4 PMOs of Europe - PMO Global Awards- (2021)
      * Most high performing employee - Ericsson - (2005, 2013)
      * Breaking down the barriers - Telefonica (2016)
      * Talent for the future - Telefonica (2018, 2019)

🚩 Speaker (Last Events)

• Annual Event. Passion for projects (PMI Sweden. Helsinborg, 2024)  
• Annual Event. Sustainable strategy. (PMI Levante. Valencia, 2023)  
• Annual Event. Belief. (PMI Barcelona 2022)  
• Future of PMOs. (ProjeXplorer. (PMI Europe. Bulgaria 2021)  
• Recovery and resilience, projects for a new era. (PMI Madrid. 2021)  
• Transformation, a journey (Future PMO. London. 2021)
• PMO Leadership. (AIPM Australia. 2021)  


► Education

• MBA at IE Business School and MEng Industrial Engineering. 
• Holder of the APM PMO practitioner, SIP (Strategy Implementation Professional), PgMP, PMP, PMI-RMP, PMI-ACP and HCMBOK (Human Change Management) credentials.
• Native spanish speaker. English and Portuguese as working language.

► Others

• Mentor of projects managers, startups and small and medium business as pro bono. 
• PMI Volunteer. Contributed in multiple initiatives (Mentoring director, Congress papers submission reviews, Status of the Project Management in Spain, ...)
• Board member Industry 4.0 commission COIIM.  

⚡ Achievements:

☛If you want information about achievements or my profile, feel free to contact me:
✉  sastre.martin.ricardo@gmail.com

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Marcus Glowasz

Ricardo Sastre Martín

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