Creative leader with 10 years of experience in social media strategies, content creation, and driving millions of engagements across platforms like TikTok, Instagram, LinkedIn, X, and Facebook. Consistently increased brand awareness and engagement growth through strategic planning and data-driven decisions. Skilled at leading teams, executing campaigns, and collaborating with cross-functional teams to meet business objectives.

Recently, for TikTok, created 173 edu-tainment content pieces across 5 platforms, resulting in over 34M views and impressions, 160K new followers, and 194K engagements.

Past Clients: Afterpay, italki, Cleo App, TikTok for Business, TikTok for Small Business, German Doner Kebab, Osmo, and more!

Mariya Spektor

Oracle

My role as a Customer Success specialist is that of a strategic and supportive partner to Oracle customers at every stage of the buying process. I'm focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and help customer stakeholders get the best value out of their investment. My experience predominantly involves engaging with customers at all levels - strategic, tactical and operational. I come with a strong background in Account Management, Product Adoption and Renewals in handling large enterprise customer portfolios.

Principal Customer Success Manager

Salesforce

I was part of the Tableau team. I helped my customers get the best value out of their investment. Creating strategic roadmaps with customer stakeholders to help with solution adoption and business value was something that I particularly enjoyed and still do.

Customer Success

Searce Inc

- I helped customers derive more value from their existing investment in Google Cloud products
- Planned and executed customer outreach activities, generated up-sell and cross-sell opportunities
- Focused on Product adoption | Customer advocate
- Customer-facing experience, interfacing with executives and driving customer transformation programs

Customer Success Manager

Google

- Managed cloud partner ecosystem for enterprise hardware including Distributors, System Integrators (SIs) and Independent Service Providers (ISVs) in India
- Developed Reseller strategy. Curated and managed the channel partner ecosystem by introducing new partners periodically
- Provided training, content, and event planning to partners to drive sales pipeline

Channel Alliances Manager

- Conducted product demos and presentations
- Served as the primary sales point of contact and assumed overall customer adoption and escalation management
- Supported renewals through proactive customer outreach and identified risk and opportunities in the account

Customer Success Evangelist

Grainger

- Streamlined existing processes to reduce downtime in the sales cycle.
- Drove the development of marketing collateral (sales presentations, brochures, leave-behinds, and product catalogues) in coordination with internal stakeholders.
- Stakeholder management.
- Worked in close collaboration with the product team globally to understand and communicate product differentiation.
- Undertook market research through the use of the Internet and surveying leads to build a qualified prospect base.
- Performed customer account management activities like billing, renewals, and inventory review.
- Assisted with brand promotion activities to build a pipeline of leads.
- Conducted product on-boarding, imparting relevant product knowledge to customers.
- Ensured strict adherence to lead time and/or delivery to ensure timely order closures. 
- Client Relationship Management.

Account Manager

Tata Elxsi Limited

- Client servicing and customer service.
- Generated performance reports and updated senior management on the same on a daily/weekly basis.
- Reviewed and understood key performance indicators (KPIs) of IDE proposals and ensure billing goals are achieved.
- Identified and mapped issues in the IDE that led to escalation. 
- Recommended product improvements to cut down the incidence of escalations and coordinated with the product team to execute said recommendations.
- Customer Relationship Management (CRM): Worked closely with the company’s in-house vendors and clients to ensure retention and sustainable growth.
- Managed billing for multiple projects based service level agreements

IDE Consultant

As a Principal Customer Success Manager at Oracle, I am a strategic and supportive partner to Oracle customers at every stage of their buying process. I have over 12 years of experience in growing global brands with a focus on customer retention, growth, and adoption best practices. 

My core competencies include channel partner management, OEM and distributor management, product adoption, and customer advocacy. I have a strong background in account management and renewals, handling large enterprise customer portfolios across various domains. I enjoy creating strategic roadmaps with customer stakeholders to help them get the best value out of their investment. My mission is to build loyalty and ensure long-term client satisfaction by presenting product information, addressing customer issues, and engaging with customers at all levels.

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Mariya Spektor

Kadambari Chawre

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