I'll cold call for you.

Try me out for £1,000.

30-50 conversations with your target market.

I'll provide the list, mobile numbers, and reporting.

All I need to know is the problems you solve, who you solve them for, and why they'd be motivated to solve them.

If it goes well, we keep working together.

If not, you walk away.

Mark Bangs

Aged 11, I rebuilt a motorbike engine in my parents' garage. 
Aged 12, I started collecting and restoring axes. 
Aged 14, I tried (and failed) to build a racing lawn mower. 

Today, I’m still fixing things. Except now it’s customer success engines.

How? 

By making customers feel heard, supported, and genuinely cared for.

Because when you truly care and combine that with data, processes, and curiosity, magic happens: churn drops, customers grow, and teams thrive.

And I can do that in both French and English. 

I also have a piece of paper which says I can speak German but it's rustier than some of the axes I've restored. I only put it on here to keep my mum happy. 

Anyway, here are some things I love: 

🥳 Happy customers 
🪓 Axes
🍫 Chocolate truffles 
😰 A Challenge (like climbing the tallest mountain in Scotland at night mid-October in a snow storm)

Somehow, I almost got famous on here for making croissants 🥐

Things I don't like: 

😢 Unhappy Customers 
📉 Churn 
☕️ Weak coffee 


🎯 HOW TO REACH ME

📧 sam.d.downes@gmail.com
☎️🇬🇧 +44 (0)7397778085
☎️🇫🇷 +33 (0) 783833708


🎯 SKILLS (for SEO - if you're a human, what are you still doing here?) 

Customer Success; Account Management; Customer Relationship Management (CRM); Client Retention; Customer Onboarding; Upselling / Cross-selling; Renewal Management; Churn Reduction; Customer Experience; Product Adoption; NPS (Net Promoter Score); User Engagement; Customer Satisfaction; Customer Support; Relationship Building; CSAT; Adoption; Product Onboarding

taplio

The Battle

Mark Bangs

Sam Downes

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?