n3w Lab

n3w Lab is an innovation agency that enables brands to innovate when they are limited with their internal resources. We are a technology lab to grow and evolve new concepts. We provide technology enablement through product design, MVP deployment, system integration, and custom development. n3w Lab owns and manages several crowd-sourcing and system integration platforms.

Sr. Director of Solutions

Consultant; Technical Project Manager & Scrum Master

noda - a space for connected thinking

Strategic Advisor

FairWarning, Inc

FairWarning® is a leading provider of solutions that expand trust in mission-critical applications such as Salesforce, Electronic Health Records, and cloud-based applications. FairWarning® solutions empower businesses globally to grow their reputation with their customers, increase velocity in their business, and comply with complex federal and state privacy laws.

Solutions Executive

Over the last 10 years, I've had the privilege of initiating and enabling digital experiences across 140+ startups and fortune companies. At the intersection of product, marketing, and solutions engineering, I've  catalyzed underperforming business units to deliver top-line growth and led product innovation that increased organizational profitability. 

VERTICALS 
• Real Estate | Construction
• Healthcare | Pharma
• Finance | Capital Management
• Education
• Agriculture 
• Information Technology
• Retail | E-Commerce
• Hospitality | Entertainment
• Security

AREAS OF EXPERTISE
• SaaS, iPaaS, Integrations SME
• Governance Strategy 
• Automation Excellence
• New Venture Creation
• Digital Transformation
• Enterprise Implementation
• Technology Delivery & Adoption 

Please feel free to connect with me at mark@n3wlab.com

Mark Lombardi-Nelson

GoCanvas

At GoCanvas, I’m working with the retention team to improve internal processes, communicating with and educating the customer base through high profile product enhancements, and helping coordinate escalation and collection efforts.

Retention Specialist

ArcSite

At ArcSite, I worked to scale onboarding for the SMB segment. I continuously improved our communication and engagement strategy, hosted group training sessions, contributed to community engagement and new content creation strategies, and took on 1:1 mid market onboarding clients as needed. I also assisted in support functions, tackling client tickets via email, live chat, and phone.

Customer Success Manager - Scaling

Customer Success Manager

Business Development Representative

Conduent

I provided technical phone support for digital electronics customers' devices and accounts. Moved into two additional lines of business in two months because of my commitment to issue resolution and other KPI. As a Customer Experience Associate II, I took escalated calls and had an expanded set of responsibilities that empowered me to act on behalf of management.

Customer Experience Associate II

The Clifton Club

Restaurant Server

Bowling Green State University

At Bowling Green, I helped coordinate the study abroad application process for over 500 students, working as a troubleshooter and advisor for faculty, staff, and applicants. With the International Programs team, I helped lead the 2016 Study Abroad Fair which saw a record number of attendees. Representing the office, I attended New Student Orientation during the summer of 2015, meeting with a broad set of stakeholders to promote international opportunities at BGSU. I used the Microsoft Office suite extensively, and was the contact person for the institution's study abroad applicant tracking software.

Education Abroad Graduate Assistant

Hop Online

Content Writer and Curator

Teaching Assistant Program in France USA

English Language Assistant

My education and work experience are varied, but the common thread tying together everything I have achieved is a commitment to helping people. My core strengths include empathetic communication skills, thoughtful, precise writing, and adaptability with technology and processes.

In July of 2021, I had the opportunity to join the Business Development team at GoCanvas, helping clients streamline and automate their data collection processes through the use of GoCanvas’ mobile app platform. I came to GoCanvas after working in customer service for a major technology and software client at Conduent. 

Before discovering the work from home lifestyle I worked in the evenings as a server, allowing me to be a caregiver for a member of my family. I earned an MA in college student personnel (Higher Education And Student Affairs) at Bowling Green State University, where I developed skills related to cross-cultural competency, counseling and student development, project management, and events as the Graduate Coordinator in the International Programs office.

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The Battle

Mark Lombardi-Nelson

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