LeavePlus

- Steering internal communications at CoINVEST, a pioneer in portable entitlement schemes
- Craft engaging, strategic narratives that resonate across the organisation
- Propel mission-aligned campaigns that spark staff engagement and foster a unified culture
- Champion organisational effectiveness by transforming data into actionable insights
- Shape relationships with internal stakeholders, driving collaborative success
- Continually outperform KPIs, turning strategy into operational wins
- Leverage digital platforms to ensure everyone stays informed and inspired
- Celebrate victories through compelling stories of our shared achievements

Internal Communications Lead

The Improv Conspiracy Theatre - Melbourne

Nominated for Best Teacher by community of 1000+ alumni, 2021

Teacher

Ensemble Coach

First Page

- Project managing content requests from internal and the clients 
 - Managing workload of in-house and freelance digital content writers
 - Editing and proofing content to ensure high-quality delivery for websites, press releases, and blogs with a strong focus on SEO and ensuring SLA is hit
 - Creating punchy ad copy for a variety of marketing campaigns.
 - Developing content strategies to enhance some of Australia’s and the world’s largest brands.
 - Collaborating with our global network of content-producing legends.

Head Of Content

Reform Digital

Content Team Lead

- Continuously reviewing and improving Content Marketing Strategy and tracking
performance of overall communication strategy.
- Crafting engaging copy and content for assets across critical digital channels including
blog, newsletter, campaign content, email, company websites and social media.
- Developing engaging tender documents and reward submissions.
- Making decisions about specific content in conjunction with SEO Lead for client
campaigns.
- Reviewing and editing copy for accuracy of content and making sure it all aligns with
Reform Digital's content philosophy.

Copywriter

Space on Earth

Developed copy for instructor-focussed pitch deck designed to attract future employees.

Avenue Bookstore

Bookseller

Alyoop

Provided full-site UX copywriting for clients such as HitIQ and Dezine by Mauro.
Independently oversaw copywriting responsibilities for Alyoop website overhaul. 
Met remotely with management to discuss brief and intended voice.
Brainstormed numerous ideas and adjusted them based on management feedback.
Modified copy until client was satisfied.
Edited and proofread all copy.
Developed competency in Figma software.

Teach For Australia

Performed bulk assessments on 500+ Wordpress posts and ranked them in terms of engagement metrics.
Archived underperforming posts and copyedited the remainder, optimising for SEO and readability.
Unearthed authors of unattributed posts by mining historical Wordpress data.

Copyeditor

The Currajong School

Teaching Assistant

TutorBright Australia

Tutor-Mentor

I'm an Internal Communications Lead at LeavePlus, a pioneer in portable entitlement schemes. With a knack for crafting engaging, strategic narratives, I steer internal communications across the organisation, propelling mission-aligned campaigns that spark staff engagement and foster a unified culture. I also champion organisational effectiveness by transforming data into actionable insights, shaping relationships with internal stakeholders, and continually outperforming KPIs.

My journey has been a vibrant mix of digital content strategy, copywriting, and even teaching improv, infusing a unique creativity into my approach to communications. As a former Head of Content at First Page and Content Team Lead at Reform Digital, I developed content strategies for some of the world's largest brands, creating punchy ad copy and high-quality web content. As an improv teacher at The Improv Conspiracy Theatre, I fostered team-building and educational leadership, earning a nomination for Best Teacher by a community of over 1000 alumni. I hold a Bachelor of Arts in Creative Writing from RMIT University, graduating with distinction and a place on the Vice-Chancellor’s List for Academic Excellence in 2020. I'm also a lifelong learner, holding multiple certifications in topics such as Emotional Intelligence, Cultural Differences and Similarities, and Freelancing Fundamentals. With a reputation for intelligence, focus, and an unmatched wit, I'm known for my diligent, supportive nature and an unwavering commitment to achieving excellence. Colleagues regard me as a trusted source of knowledge and guidance, and I'm always ready to help others succeed.

Matt Young

TaskUs

Working as a Team Lead in a dynamic and collaborative environment with one of India's finest Outsourcing Companies in the most epic Bollywood themed office.

Team Lead

TSA Group - Australia

At TSA Australia, I led a dynamic team in the insurance sector, driving measurable improvements in efficiency, compliance, and customer satisfaction. By streamlining claims processes and harnessing data insights, I reduced resolution times by 25% and empowered my team to consistently exceed expectations.

Operations Support & Team Lead

2IC Team Lead

Unleashed my potential for client success via paid and unpaid media. Responded to any customer queries on social media platforms or emails. Regularly attended client meetings and provided insights from weekly reports to drive actionable targets.

Marketing Customer Service

Nova Consolidated 

Responded to any customer enquiries regarding Nova Tyres, Wheels and Rims. 
Managed after-sales services and handled any client conflicts. 
Also managed several outlets' social media pages on Facebook and gumtree to drive sales.
Performed market analyses to determine customer needs, price schedules, and discount rates.

Customer Service Manager

Spice Nation 

From leading a team of 18 in the insurance sector to improving claims resolution by 25%, I’ve seen how the right processes and leadership can make all the difference.

Hatch Quarter

Loved the enriching work experience with Hatch Quarter. This co-working space is all professional and widened my horizon of thinking and learning each passing day.

Communications Intern

I am a results-oriented Team Lead/Operations Support with over three years of international experience in Australia, including leadership roles in the insurance and finance industries. My expertise lies in managing high-performing teams, streamlining operational processes, and driving customer satisfaction through data-driven decision-making. Now based in India, I am eager to leverage my global experience and passion for operational excellence to contribute to businesses that prioritize innovation, customer success, and collaborative growth. Let’s connect to explore synergies!

taplio

The Battle

Matt Young

Tanya Shabani

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