Harvest Chocolate

Harvest Chocolate, is a bean-to-bar chocolate company that handcrafts seasonal chocolate bars and Snacking Chocolate for everyday moments. We use simple, organic ingredients, source fresh cacao seasonally, using local fruits from the season to add unique flavors to our chocolate.  

We make chocolate that anyone could enjoy, regardless of allergies or dietary restrictions and support farmers locally and abroad by using only the season's best harvest—from cacao beans to local fruits.

Co-Founder and Head Dishwasher

Pros & Content Community

Community Manager

Knotch

Leading the social strategy as part of the growth team at Knotch, an early-growth customer journey intelligence software. Including strategic planning for the go-to-market, account-based marketing, paid media, email marketing, and sales development.

Growth Marketing - Social and Community

Verint

As a Customer Experience Manager with Verint, it is my responsibility to help our clients research, develop, and execute a customer experience program that will result in customer satisfaction and loyalty, insights that can be shared organization-wide, and omni channel experience strategy and measurement.

Verint as a whole has more than two decades of experience helping more than 10,000 organizations worldwide create lasting value. A global leader in customer engagement, Verint helps businesses evolve and modernize the entire customer engagement operation while protecting legacy investments.

We are built on five core values that shape the way we do business with our customers, partners, and each other: 

⇢ INTEGRITY to do what’s right
⇢ INNOVATION to create leading solutions for real-world challenges
⇢ TRANSPARENCY that fuels mutual trust and productive, collaborative working relationships
⇢ HUMILITY to view our successes as milestones in our journey and our mistakes as opportunities for improvement
⇢ PASSION for making our customers and partners successful.

Associate Account Executive

ForeSee

As a Business Development Representative, I developed and executed an account-based marketing strategy to increase sales efficiency and accelerate new business acquisition for an integrated CX intelligence platform, which helped companies prioritize CX decisions and profit from customer feedback.

⇢ Produced an accurate and high-quality sales pipeline by researching prospective customer accounts using insight tools, creating customized outreach strategies, prospecting calls through multiple channels, and conducting exploratory calls with inbound leads, leading to $3M in pipeline growth to-date.

⇢ Partnered with the marketing team to understand the campaigns and activities with the highest response rate for validation of marketing optimization efforts.

Business Development

First Federal Bank of the Midwest

Financial Sales Manager

As a Relationship Banker, I worked with individual and small business clients to complete an assessment of financial needs and consultatively sell a full range of products such as deposit accounts, loans, and credit cards to support the overall banking center sales objectives.

⇢ Secured at least $45k of new loans each month (vs. target of $25k/month), 10 customer referrals to partners (commercial loans, insurance, merchant services and wealth management), and cross-sold  50 new products per month to existing customers.

Relationship Banker

As an Account Representative, I served as a trusted advisor to small business and personal banking clients by understanding their needs and promoting the appropriate products and services. I also identified cross-selling opportunities, surpassing a personal sales goal of referring 20 new customers per month.

Account Representative

Self-Employed

As a restaurant operations consultant, I provided an operational evaluation of an emerging restaurant and streamlined the restaurant’s ordering process, reduced food cost by negotiating with suppliers, and worked with their team to create premier events to attract top-spending clients.

Freelance Restaurant Consultant

SCM Hospitality

As a Corporate Sous Chef, I provided culinary leadership, support and expertise at celebrity chef Scott Conant’s six restaurants and corporate partnerships across North America by creating dishes featured in publications under the SCM Hospitality brand. I also mentored staff at each of the restaurants on sales techniques, menu design, and marketing strategies.

Corporate Sous Chef

Torc

As a Sous Chef with Torc, I oversaw the kitchen staff while developing and maintaining relationships with vendors to acquire high-quality products. I also served as the opening management team and contributed to the restaurant’s first-year sales goal of $2MM through enforcing quality control measures, maintaining relationships with top-spending clients, and implementing daily menu changes.

Sous Chef

Quince Restaurant

As a Sous Chef with Quince Restaurant, I managed 20 kitchen staff employees in daily production, ordering, cost control and quality assurance at a 2 Michelin Star restaurant featuring California contemporary cuisine.

MattGPT™: AI + Content = Growth

Matt Cross 🍫 🤖

Ronni Gaun

Zoom

Manager, Customer Success - NAMER Upmarket & FinServ

Manager, Customer Success (Enterprise Financial Services)

Finance Chair, Women@zoom

Team Lead - Enterprise Customer Success, Financial Services

Enterprise Customer Success Manager

Sensera Systems

Sr.  Director, Customer Experience

Datavail

Global Service Delivery Manager

Data Governance Merger & IoT Start Up

Project Consultant (while relocating) Customer Success & Sales Operations

SquadPod®

Head of Customer Success

Integrate

Director of Customer Success

LeaseHawk

Director of Account Management 

Gannett | USA TODAY NETWORK

Regional Operations Manager | Regional Sales Manager

Voice Media Group

Director | Account Management | Customer Success | Sales | Operations 

Customer Success Strategy | Enterprise & Regulated Industries | GTM Alignment | Trusted Growth Partner | Driving Impact Across CS, Sales & Ops | Aspiring AI Strategist

I strive to lead with curiosity, pattern recognition, and a focus on what drives meaningful outcomes; for customers, teams, and the business. Whether I’m managing a portfolio, guiding a team, or aligning with sales and product, I bring structure to complexity and momentum to change.

My experience spans financial services, technology, healthcare-adjacent orgs, legal and other highly scrutinized industries where trust, privacy, compliance, and risk aren’t just checkboxes, they’re the backbone of success. That lens has shaped how I think: critically, cross-functionally, and always with an eye toward long-term impact.

I’ve helped transform how we forecast, retain, and expand accounts by operationalizing trust through success plans, executive engagement, renewal strategies, and cross-functional alignment. 

But metrics are only half the story. 

The other half is the work behind the work: coaching people, translating customer insight into action, and building durable systems that adapt as the business evolves.

Here are some principles I operate by:

🔵 Maintaining a deep understanding of enterprise customer dynamics in high-stakes environments

🔵 Exhibiting leadership that’s practical, principled, and people-first

🔵 Approaching business with a systems mindset, connecting CS to GTM, sales, and product motion

🔵 Ensuring that I am strategically patient; uncovering context, challenging assumptions, and driving results

I believe the best leaders create clarity without overcomplicating, momentum without chaos, and trust without noise. That’s the throughline in everything I do.

Putting thought back into leadership. A place to explore new or lesser known approaches in business.

taplio

The Battle

Matt Cross 🍫 🤖

Ronni Gaun

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