Matt Schalsey

Director, Enablement

Advantive

- Built a Advantive's first Onboarding Program
- Created Product Masterclass (certification) for 14 different products at a Introductory, Fundamentals, Master and Expert Levels.
- 85% CSAT for Enablement Training
- Three Sales Kickoffs and launch Presidents Club
- Enhanced and optimized the Sales Process to make our Lead Process 12% more efficient
- Grew our BDR team from 2 to 6 and raised our booked meetings from 8 a month to 55 a month
- Built out the first iteration of our GTM Play process and creation

Director of Revenue Enablement and Business Development 

We make purpose-built software for specialty manufacturing and distribution businesses that streamline complex processes, optimize operations visibility and throughput, and drive improved quality, profitability, and revenue growth. Deeply embedded in our customers’ businesses, Advantive’s software solutions add value along the full manufacturing and distribution lifecycle.

The Enablement Squad

The Enablement Squad is an online community where Enablement practitioners can network with each other to get advice or share best practices on initiatives, programs, or events they're working on.

As a Co-Founder it is my responsibility and focus area in community engagement
and content. I am responsible for having engaging content, strategic partnerships, interactive
events, and monitoring overall community satisfaction.
● Increased membership to 2,300+ in 3 years by organic growth
● Built out strategic partnerships with vendors and other communities
● Sold the community to Workramp via acquisition in March of 2022.

CEO / Co-Founder

Badassery

Member

Kaius.co

KAIUS.CO was founded in 2023 and inspired to help those in Enablement impacted by Layoffs. We’ve worked with other major communities to bring awareness to those searching but that wasn’t enough. Now we are going to continue to bring awareness to those searching and help those companies fill those open positions. 

Where does the word Kaius come from? It’s the name of my son, who was placed with us through foster care and adoption. When researching his name it means ‘Rejoice’, which when thinking about what our goal is - we want to be able to rejoice and celebrate a new role or position filled.

Chief Executive Officer

Pavilion

Integrated Life Choices

Service Level Provider (SLP)

Responsum AI

Strategic Enablement Advisor for the development of Responsum AI

Strategic Advisor

Mosaic

Chili Piper

The founding member of the Enablement Team, I had to build structure and processes from the ground up. I worked closely with the Product Marketing team to build out customer facing materials and battle cards. 
● Revamped onboarding experience (decreasing ramp time by 45 days)
● Launched company-wide product certification resulting in a 15% lift in ARR while
reducing churn by 27%.
● Built a brand ambassador program for our sales team and CAB members to be proficient
in our sales motion while at events.

Senior Manager, Sales Enablement

Lunchbox

Main priorities included revamping the onboarding program and
continuing education for the team. Heavily focused on Partner Enablement and front line
enablement as well to expand knowledge of the product.
● Built out a product masterclass brining raising our average deal size 8%
● Revised communication and training plans, and multiple product launches
● Implemented and measured success of a new Onboarding program and Sales
Methodology

Manager, Revenue Enablement

Over a decade of direct sales/customer success experience, continuing to master all areas of the customer buying process. From sales education, change management, philosophy building experience. I’ve designed, managed, and procured dozens of processes from role to role handoff processes, cross-functional initiatives, manager enablement and playbook creation.

Southwest Airlines

Mobility Analyst and SME for Mobile Apps: CrewHub / CrewView.
Perform Targeted, Smoke and Full Regression tests on updated versions of apps.
Collaborate with Technology partners on new features for apps - analyzing the Customer and Business needs with each new feature, prioritizing production support items.
Drive modernization for a Mobile focused partnership with Flight Operations.
Partner with Leadership to follow timeline with deployments.
Ensure compliance with CBA requirements and implementation of new contractual obligations.
Agile Scrum methodology during technology sprints, prioritizing hot topics

Loaned experience to Contract Strategy team - researched, presented and helped establish a more formal manner of documentation submission.

Flight Operations EFB & Mobility Product Analyst 

Supported 11 Bases and their respective Chief Pilots with Contract related inquiries as well as processing Military Orders, Jury Duties, Pilot Leave, Charters, etc.
Audited Crew Scheduling to adhere with Company guidelines and report pilot data via Quickbase, Pullsheets and Docuware.
Analyzed pilot trips for Crew Payroll to ensure accurate pay.
Worked with Crew Scheduling in cross-functional capacity as a subject matter expert to reduce errors and costs.
Collaborated with Flight Operations departments on the "Sunset of Pullsheets" project - Workday implementation.
Developed and implemented plans of action to improve processes within departments that we support.
Communicated and executed SWAPA Union pulls in timely and accurate manner.
Trained new team members with processes and procedures.
Ad hoc projects from leadership.

Flight Operations Diversity, Equity and Inclusion (DE&I) 2022 Task Force member.

Flight Ops Crew Support Specialist

Adhered to pilot contract daily to provide the best customer experience for the pilots.
Strictly followed FAA/ FAR 117 mandates that pertain to pilots as well as their CBA – contract.
Focused on maintaining a high daily OTP through effective routing.
Collaborated with Routers and the Dispatchers to make real-time analytical decisions.
Maintained cost-effective measures relative to operations and communicate enhancements for cost reduction.
Effectively managed a high volume of inbound and outbound Crew member calls.
Deescalated tense situations with professionalism, empathy and found harmonious solutions to immediate problems.
Facilitated timely communication with crew members regarding necessary schedule adjustments or additional duties.


Opentime Continuous Improvement Team - team especially created to reduce errors when running Opentime and reduce company costs produced from errors. (2019-2020)

Flight Ops - Crew Scheduler II

Flight Ops - Crew Scheduler I

American Airlines

Ensured the safety and security and welfare of all.  Elevated the experience by anticipating the needs and expectations of every guest. Evaluated and analyzed changes in customer needs, enhancing their experience on the aircraft. Maintained a warm and professional environment in all situations, to ensure the comfort of each guest.

Flight Crew

Omni Hotels & Resorts

Supervised a team of both in office and remote associates, maintained corporate policies through coaching, training, development and support.  Aid to resorts throughout the United States and Mexico. Promoted and sold our 60 luxury properties to clients. Built a strong and competitive team to provide the best experience for our customers. Monitored the progress of agents through productivity analysis and coached agents on how to maximize sales. 
Analyzed the business needs daily and determined necessary cuts to maximize productivity in the center. Analyzed a selection of daily calls to ensure compliance with Company standards and guidelines. Deescalate customer concerns, providing top service clients.

Sales Supervisor/Resort Liaison

InterContinental Hotels Group (IHG®)

Increased hotel sales through corporate accounts and leads-exceeding budget expectations.
Sales Blitz and Cold Calls. 
Expanded networking opportunities to procure more business.
Established strong relationships with local companies and groups, yearly increase of 27%
Increased Business meetings on property through tactful sales methods.
Fostered new business through marketing-design methods of advertising to increase revenue.
New LNR/KNR accounts with national and local businesses.-SMERF and Corporate Accounts.
Strategic pricing for revenue for the hotel-groups as well as transient travel-weddings/groups
Event planning for receptions and business meetings, Resume's and BEO execution. 
Time management and scheduling banquet staff based on budgeted allotment. 
Front Desk Manager on Duty- assisted in the training of agents and managed front office staff.
Accounts Receivable duties for the Hotel-Processed incoming payments for Direct Bill accounts.
P&L Planning and review for General Manager and Corporate office.
STR Report Analysis  as well as Hotelligence Review.
HotelSalesPro system for banquets and corporate account information.

Sales, Catering and Marketing Manager

Manager on duty during evening hours as well as daytime. 
Managed and trained a staff of 8 for the front of house, managers reception.
Audited company funds during overnight shifts and training night auditors.
Trained new associates in areas of customer service, support, computer skills, etc.
Established long relationships with guests-created new business accounts.
Group planning and travel with the Hotel-tour groups and wedding blocks.
Balanced credit card and cash sales.
Assisted Guests with questions and concerns, resolved issues in house.

Front Office Manager

Learner•Woo•Communication•Includer•Positivity

I am a highly experienced, customer-oriented, enthusiastic, and self-motivated professional with extensive working knowledge of the hospitality, guest relations and airline industry; enhancing customer response strategies, resolving complaints and escalations, and coordinating customer service functionality to drive productivity and growth. Accustomed to high-pressure environments where every minute counts and acknowledged for capacity to identify issues, resolve problems, capitalize on opportunities, and ensure that high standards of quality and service delivery are maintained. Effectively communicate company products and services to the customer and always put an extra effort to enhance customer satisfaction.


Feel free to connect with me!

Specialties: Customer Service, Sales & Marketing, Contracts, Leadership, Change Management and Employee Development

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The Battle

Matt Schalsey

Christopher J Elliott

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