Empowered Manager

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Community Lead

monday.com

Seeking to answer the age-old question - how do you help people who are excited about your product stay excited?

Customer Advocacy Leader

With a passion for branding, ability to motivate others, and always striving to be forward thinking in my management of processes and productivity, it was a tremendous honor to be selected to build out this new branch of our Communications team. As a senior manager, the role evolved to help build a clear understanding of our institutional and departmental vision, unify team members with minimal supervision, and build networks of collaboration—all while carefully balancing the interests of all parties and maintaining high standards of quality, timeliness, stakeholder satisfaction, and brand alignment.

Senior Manager - Communications Strategic Projects & Operations

With this role, I was fortunate enough to get to pursue my ultimate passion - joining strategic projects on the Communications team. I got to play a vital role in managing these projects across the organization including helping take our company to the public markets (NASDAQ: MNDY) and ensuring effective team development and completion of global communications efforts. This position merges creative services with operations to bring and build consistent workflows for a high-performing team. This role developed and oversaw efficient workflows for creative projects, access team bandwidth, designs project schedules, and supervises resources to fulfill the successful delivery on every project and media effort around the world.

Communications Strategic Project & Operations Manager

The Startup for Startup idea represents monday.com's belief that we must first always do good. Getting to spend a full year focusing on creating the infrastructure of this initiative was a tremendous privilege. The power of building an excellent product is best complimented by sharing challenges we've overcome and being vulnerable about the lessons we've learned. We want to ensure that we do good not only for our customers but also for our community. 

The vision of this Startup Ecosystem Development Initiative is that even high-performing startup companies have a lot to learn through sharing. We seek to empower others in our community to share and grow together through content and resources that help teams thrive.

Read & listen: www.startupforstartup.com

Startup Ecosystem Leader - Startup for Startup Initative

Turns out communication in a growing team is tough, especially when the team is global. With the support of the monday.com platform (wink wink) we're able to continue to scale rapidly.

This role involves leading the charge for the USA Success team and building a hybrid local and remote team from scratch based in Manhattan. Together with the home office in Israel, we iterate and build processes for our entire Customer Success department to increase efficiency while still providing remarkable world-class support and ensuring our customers success through our platform.

Head of Customer Success, Americas

Building and cultivating the remote culture for a growing startup. At monday.com we help people find fulfillment in their work and my role as the US Team Lead was to empower our team here to support the broader Customer Success organization inside monday.com

Customer Success Team Leader

monday.com is a team management and collaboration tool designed to transform your work processes and create an environment of transparency.

As a web-based Software as a Service company, we facilitate a more efficient and intuitive way to manage teams by centralizing communication and keeping things in context. This role was a foundational experience in both building a team and working in it. We often said we were building the bridge as we crossed it, and the knowledge we all gained here during this time was invaluable and transformative.

Customer Success Manager

Red Bull

Recruited to join RedBull from a former coworker, and after having my application rejected, ended up bringing a plate of chicken wings to the corporate office and landed the opportunity.

• Developing onsite marketing strategies
• Achieve monthly key performance indicators (KPI‘s) in the following areas: total sales, 
distribution percentages of core products and establishing new accounts 
• #1 in all KPI’s / top performer in region 2015-2016

Strategic Account Sales Manager

Trialfacts

Trialfacts helps clinical recruitment professionals achieve their study goals by finding qualified participants for their studies through a variety of ethics committee-approved marketing and recruitment methods. I joined the company as the #2 and consulted on everything customer related, working directly with customers and sizeable clinical trial organizers. I created the standard for client interaction and onboarding with the direction of founder Nick Karrasch.

Head of Customer Support

Server Side Design, Inc

Server Side Design, Inc.™ is a Houston, TX. based Website Marketing & Website Advertising Company that specializes in search engine optimization, pay per click advertising, social media marketing, local marketing, mobile marketing and video marketing.

Key Account Manager

New York Life Insurance Company

As a New York Life agent in Houston, I was able to help guide clients through the often overwhelming process of creating an insurance and financial blueprint.

Series 6/63 Registered Representative

Memorial Hermann Health System

Working closely with family practice doctors to build and manage a database online of their 1500+ patients.

Infrastructure Project Manager

My post today is about why annual reviews need to change 📈

I just want to make sure my tombstone reads 'dude was helpful'. Passionate about performing as a team, and so grateful to be able to bring that to life through both my work at monday.com and the Empowered Managers Network.

Matt Burns

Comcast

Grew team from 6 Technical Project Managers (TPMs) to 8 TPMs and 3 Engineers to implement IT strategy to virtualize network infrastructure nationally. Drove optimization for 7 lines of business across 15 portfolios.

Headed cross-functional leadership effort to plan and execute network transformation leveraging advanced Excel modeling and demand planning while hitting financial targets totaling more than $3.4B.

Orchestrated a successful value capture program through optimized standards, reduced inventory, and eliminated duplicative efforts to support multi-gigabit speeds at more than 1,200 facilities across more than 500,000 ports.

Optimized processes, resulting in 89% reduction of project completion time (from 18 to 6 weeks).

Coordinated engineering workflow resulting in a 24% improvement in availability (from 90 to 98%).

Leveraged automation capabilities to enhance implementations by 18% (from 17 to 14 days).

Manager, Technical Project Office

Spearheaded transition from manual to automated deployments, resulting in a 35% increase in project completion.

Ensured on-time and on-budget delivery of projects by setting milestones and tracking progress reducing negative impacts across stakeholder groups by 15%.

Implemented DevOps principles and Agile methodology across project teams to ensure accuracy, scalability, and time-efficiency.

Identified gaps in quality and created process documentation to enhance understanding of the development process.

Technical Project Manager

New York University

Developed and monitored a portfolio of technology investments to ensure meeting financial targets. Monitored portfolio performance and actively reallocated resources to maintain optimal allocations.

Participated in the due diligence process for new technology projects and programs, with critical assessments of risks, upside potential, and financial performance based on quantitative and qualitative metrics.

Transformed reporting on software licensing spend by setting baselines for 2K+ annual software requests, working with stakeholders to develop dashboards that forecasted renewal needs, and collaborating with vendor management to reduce $1M+ in licensing expenses.

Information Technology Portfolio Manager

Led 3 program managers to drive delivery of products on time and within budget, with zero critical defects reported.

Launched 5 new products and coached team to adopt agile delivery approaches within a large-scale, higher-ed environment, reducing time-to-market from 12 months to 8.

Facilitated meetings to recommend solutions and resolve complex interdependencies between stakeholders, resulting in process improvements with 85% stakeholder satisfaction

Senior Technical Program Manager

Managed cross-functional teams to complete complex programs in a timely fashion.

Developed detailed program plans with measurable objectives that reduced timeline to completion by 12%, decreased development costs by 23%, and increased customer satisfaction by 20%.

Effectively engaged stakeholders in meaningful conversations and utilized program management strategies to drive consensus on achievement of program objectives

Information Technology Program Manager

Christie's

Administrator

The Metropolitan Museum of Art

IT Training Coordinator

Technical Project Management Leader & Process Improvement Champion with 15 Years of Experience

The intersection of WHY we do things and the VALUE of that effort is the lynchpin to success (both personal and professional).

For me, I come from a long line of educators, which has helped me develop a growth mindset. When I left New York City and found myself with a commute during which I could read / listen to books that helped me learn and grow, I also discovered the need for a community. A place to discuss the content, ideas, and develop a community, which led me to found a book club within Comcast TPX.

Today I take that one step further and embrace conversation about old and new ideas that help each of us grow.

For me, the point of each new day is to learn, to be inspired (maybe even inspire others), and to challenge myself.

What would happen if .... let's find out.

taplio

The Battle

Matt Burns

Meredith B. Rendall

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