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Community Lead

monday.com

Seeking to answer the age-old question - how do you help people who are excited about your product stay excited?

Customer Advocacy Leader

With a passion for branding, ability to motivate others, and always striving to be forward thinking in my management of processes and productivity, it was a tremendous honor to be selected to build out this new branch of our Communications team. As a senior manager, the role evolved to help build a clear understanding of our institutional and departmental vision, unify team members with minimal supervision, and build networks of collaboration—all while carefully balancing the interests of all parties and maintaining high standards of quality, timeliness, stakeholder satisfaction, and brand alignment.

Senior Manager - Communications Strategic Projects & Operations

With this role, I was fortunate enough to get to pursue my ultimate passion - joining strategic projects on the Communications team. I got to play a vital role in managing these projects across the organization including helping take our company to the public markets (NASDAQ: MNDY) and ensuring effective team development and completion of global communications efforts. This position merges creative services with operations to bring and build consistent workflows for a high-performing team. This role developed and oversaw efficient workflows for creative projects, access team bandwidth, designs project schedules, and supervises resources to fulfill the successful delivery on every project and media effort around the world.

Communications Strategic Project & Operations Manager

The Startup for Startup idea represents monday.com's belief that we must first always do good. Getting to spend a full year focusing on creating the infrastructure of this initiative was a tremendous privilege. The power of building an excellent product is best complimented by sharing challenges we've overcome and being vulnerable about the lessons we've learned. We want to ensure that we do good not only for our customers but also for our community. 

The vision of this Startup Ecosystem Development Initiative is that even high-performing startup companies have a lot to learn through sharing. We seek to empower others in our community to share and grow together through content and resources that help teams thrive.

Read & listen: www.startupforstartup.com

Startup Ecosystem Leader - Startup for Startup Initative

Turns out communication in a growing team is tough, especially when the team is global. With the support of the monday.com platform (wink wink) we're able to continue to scale rapidly.

This role involves leading the charge for the USA Success team and building a hybrid local and remote team from scratch based in Manhattan. Together with the home office in Israel, we iterate and build processes for our entire Customer Success department to increase efficiency while still providing remarkable world-class support and ensuring our customers success through our platform.

Head of Customer Success, Americas

Building and cultivating the remote culture for a growing startup. At monday.com we help people find fulfillment in their work and my role as the US Team Lead was to empower our team here to support the broader Customer Success organization inside monday.com

Customer Success Team Leader

monday.com is a team management and collaboration tool designed to transform your work processes and create an environment of transparency.

As a web-based Software as a Service company, we facilitate a more efficient and intuitive way to manage teams by centralizing communication and keeping things in context. This role was a foundational experience in both building a team and working in it. We often said we were building the bridge as we crossed it, and the knowledge we all gained here during this time was invaluable and transformative.

Customer Success Manager

Red Bull

Recruited to join RedBull from a former coworker, and after having my application rejected, ended up bringing a plate of chicken wings to the corporate office and landed the opportunity.

• Developing onsite marketing strategies
• Achieve monthly key performance indicators (KPI‘s) in the following areas: total sales, 
distribution percentages of core products and establishing new accounts 
• #1 in all KPI’s / top performer in region 2015-2016

Strategic Account Sales Manager

Trialfacts

Trialfacts helps clinical recruitment professionals achieve their study goals by finding qualified participants for their studies through a variety of ethics committee-approved marketing and recruitment methods. I joined the company as the #2 and consulted on everything customer related, working directly with customers and sizeable clinical trial organizers. I created the standard for client interaction and onboarding with the direction of founder Nick Karrasch.

Head of Customer Support

Server Side Design, Inc

Server Side Design, Inc.™ is a Houston, TX. based Website Marketing & Website Advertising Company that specializes in search engine optimization, pay per click advertising, social media marketing, local marketing, mobile marketing and video marketing.

Key Account Manager

New York Life Insurance Company

As a New York Life agent in Houston, I was able to help guide clients through the often overwhelming process of creating an insurance and financial blueprint.

Series 6/63 Registered Representative

Memorial Hermann Health System

Working closely with family practice doctors to build and manage a database online of their 1500+ patients.

Infrastructure Project Manager

My post today is about why annual reviews need to change 📈

I just want to make sure my tombstone reads 'dude was helpful'. Passionate about performing as a team, and so grateful to be able to bring that to life through both my work at monday.com and the Empowered Managers Network.

Matt Burns

Grow Your Career 1% Daily - I’ll Show You How | Follow for Tips on Learning, Professional Development, and Productivity | Professor | MBA + JD

Is this the part where I talk about brand voice, distribution, and storytelling across the funnel? Or say we “help companies scale content that converts”?

𝗪𝗲 𝗱𝗼 𝗮𝗹𝗹 𝘁𝗵𝗮𝘁.

But what we really do is write content your team doesn’t have to worry about, so you can stay focused on strategy, not sentence structure.

𝗛𝗲𝘆, 𝗜’𝗺 𝗦𝘁𝗲𝗽𝗵𝗲𝗻. 👋

And my path here hasn’t exactly followed a playbook:
Banking → Law School → Teaching → L&D → Content

(Yeah… it’s been a ride.)

Today, I run a B2B content agency with my wife. We keep it lean and personal — just the two of us, plus our kids and a couple barky mini schnauzers. 

At Damn Smart Marketing, we give marketers writing they can trust and results they can stand behind.

✓ Content that sounds like you (not a template, not bland AI)
✓ Full support from idea to publication
✓ A partner who gets content
✓ Zero fluff, zero hand-holding
✓ More time to focus on what matters

In other words: you get to 🚀 while we handle the ✍️.

𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝘄𝗿𝗶𝘁𝗶𝗻𝗴 𝗽𝗮𝗿𝘁𝗻𝗲𝗿? 𝗧𝘄𝗼 𝘄𝗮𝘆𝘀 𝘄𝗲 𝘄𝗼𝗿𝗸:

1️⃣ 𝗗𝗼𝗻𝗲-𝗳𝗼𝗿-𝘆𝗼𝘂 𝘄𝗿𝗶𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝘁𝗲𝗮𝗺𝘀.
Blogs, LinkedIn posts, newsletters, case studies. If it’s got words, we’ll write it. You get to run the show without sweating every sentence.

2️⃣ 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝗳𝗼𝘂𝗻𝗱𝗲𝗿𝘀.
We’ve built an AI-assisted workflow that makes posting easy, effective, and actually worth reading.

If you're curious, DM me. 

No cold, hard pitch, I promise. Just a real convo about where you’re headed and whether some damn smart content can help.

Stephen 😀

Stephen Mostrom

I'm 36 years young today. 🥳 

Insanely grateful for...
- Donna, who runs our agency and our home like she’s got two full-time jobs (because she does).
- Two boys who’ve never met a quiet morning... or an off switch.
- Clients who think bold, talk straight, and pay on time.  

Doubling down on...
- Writing that sounds human, not “brand-optimized.”
- Saying “no” faster so I can say “hell yes” louder.
- The quiet stuff that compounds: relationships, reading, reflection.

Time to stop...
- Letting perfect get in the way of done.
- Underestimating the compounding power of showing up.
- Thinking about the next moment instead of living the current one.

And finally, my ONE BIG WISH. 

→ That we look out for each other.
Because it’s rough out there. Layoffs, burnout, uncertainty everywhere.

A quick intro.
A check-in text.
A “hey, you’d be great for this.”

The small stuff reminds people they’re not alone.
We need it more than ever. 

❤️

Writer for B2B Tech & Finance ✍️ | Running a content agency with my wife (and yes, still married) | Human words, AI workflows | JD & MBA

Finally got my hands on Brianna Doe’s new book. 

I’m *unapologetically* a fan. 

After years of admiring Brianna’s work from afar, I’ve gotten to hang with her twice in the last month. She’s exactly who she seems online — smart, grounded, and allergic to fluff.

So yeah, I ordered her new book the second it dropped.

The Unapologetic Professional?
Yes please!

My 3 favorites from a first read: 

1. Battle imposter syndrome with a brag book and better questions

Brag book = your personal highlight reel
Better questions = reframing those nasty “what ifs” into “what’s true.”

2. Community, community, community

Brianna makes the case that a small, intentional circle of mentors and peers does more for your career than any blog post or podcast ever will.

Find your community. Or build your own if you have to. 
Then go all in. 

3. Shift from job security to skill security

As Brianna puts it, real security comes from "knowing that no matter where you work, what industry you're in, or how technology evolves, you bring something to the table that will always be valuable." Truth.

Bottom line:

If you care at all about taking control of your career, The Unapologetic Professional is a must-read. 

5 stars. Highly recommend.

LinkedIn organic reach is ☠️... right?

I synced up with my favorite career coach, Julia Korn, to share 5 pro tips from the 1000+ LinkedIn posts I wrote for execs this year. 

And the 10M+ impressions and 20K+ followers they drove. 
... Organically. 

1. Write like you talk
2. Get real
3. Subtract
4. Where's the proof?
5. Post, adapt, repeat

The article is LIVE (!)

If you're looking to grow on LinkedIn, don't miss this.
→ https://lnkd.in/eZj-25AS

1. There’s NOTHING like in-person. I love meeting folks on LinkedIn, coffee chats on Zoom. But the energy, the spark, the serendipity of in-person… priceless.

2. AI or human creativity? AI and human creativity? It’s the great debate at DigiMarCon Las Vegas. And I feel like I’ve seen every angle. Tomorrow: my thoughts on “how to out-write AI.” 

3. Case studies over hot takes. The talks that stood out came from practitioners. Folks in the trenches. They’re sharing what worked, what didn’t, and why.

4. Marketers are crushing it… even in a brutal environment. So much change, so much pressure. And still, there’s serious innovation and a can-do attitude. Refreshing.

5. Still can’t believe I’m emceeing. The shy, back-of-the-room introvert now standing on the stage in front of hundreds. Pretty sure that if you’re willing to push through and look like a newbie, you can do almost anything.

Oh, and if you’re in Vegas, hit up Esther’s Kitchen. Best focaccia and pasta on the planet.

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Donna (extrovert): Let's be room hosts at MarketingProfs B2B Forum!
Me (introvert): ahahaha cool cool cool 😅 😱 ☠️

But where else can you hang with hundreds of B2B diehards?

Where else can you get a front-row seat to the sharpest voices in marketing and walk away with a dozen lines you wish you’d written?

Where else can you see Ann Handley dance alongside a marching band?

So yeah… 
This guy’s a room host. 

If you need me, I’ll be by the door acting like I didn’t rehearse my “welcome everyone!” a dozen or more times. 

And apparently I’m doing it again tomorrow. 🤷

Took me 2 years and 1000s of prompts, but I finally figured out how to get ChatGPT to kill clichés and vanilla writing.

The trick’s embarrassingly simple (can’t believe it took me this long).

→ Ask for the unexpected.

LLMs are trained to be average.
They scrape billions of words and learn to play it safe. Right down the middle of the bell curve.

For writing, that means:

- Exhausted metaphors
- Safe, recycled phrasing
- Copy that sounds like an intern with a thesaurus

Not how you stand out in a crowded feed.

When you ask for the unexpected, you pull Chat out of the center and into the edges where the interesting stuff lives.

Try prompts like:

“Swap this bland word for something unexpected. Give me 5 options.”

“Give me 3 unexpected examples that prove this idea.”

“What are unexpected ways to start this paragraph?”

Fewer filler words.
More scroll stoppers.

Hope this helps! ✌️

The *hot take* has officially joined the LinkedIn cliché hall of fame.

Why you should ditch it (and what to do instead) ↓

1. Most takes are lukewarm at best. 
If you're calling out a problem everyone in your industry knows, what's hot about that take? You're more likely to get a "duh" than a "wow!"

2. Most takes point an ugly finger. 
Your reader should be the shining knight of your content. But most hot takes treat them like the stable boy (and not the Princess Bride type). That's not cool.

3. Most takes offer exactly *zero* solutions. 
Great, it's broken. Tell me something I don't know... like how to fix it. Or where to go for answers. Or, idk, a way to make my life better, not just swim in the sea of negativity. 

It's time to retire the hot take and replace it with something better. 

I call this the "Hot Give." 

The Hot Give still brings the energy, but it leaves your reader with something useful. It’s not about outrage. It’s about outcomes.

The formula...

1. Share a scalding, fiery take.
Put in the work. Unearth something your reader has been feeling and living and wrestling with for years, but has never had words for. See Brendan Hufford's "Checkbox Marketing" for an A+ example. 

2. Point at the problem, not your reader. 
Your shining knight needs a dragon. Aim your ire at that. Instead of "manager, do better," say "manager, let's knock out this productivity dragon that keeps devouring your calendar." 

3. Offer real solutions for real people. 
Sure, use your hot take to pull someone in. But pay off their attention by giving them immediate, actionable, and targeted advice. Something that turns their "ugh" moment into a "oh yeah." 

Bottom line: 
The hot take had a good (?) run. 

But if we're serious about LinkedIn being more than just clickbait, it's time to evolve. 

Scalding take.
Attack the problem.
Deliver value.

That’s bringing the real heat. 🔥

I sat at the bar at Esther’s Kitchen in Vegas, chatting with the bartender for a half hour before she dropped the bomb that she was a trained pastry chef. 

“Don’t know if I’m allowed to ask this,” I said. “But what’s your secret ingredient... the one nobody knows about?” 

She looked around. Then leaned forward and replied…

“I put freshly-ground cracked pepper in my cinnamon rolls.” 

A few days later, I'm in my kitchen hand-grinding pepper into my banana bread mixture, and you know what?

👨‍🍳 💋 

In the right amount, this spicy source — that's usually reserved for steak and avocado toast — pulls every flavor forward. 

And I never would've guessed it in a million years. 

That's the beauty of the insider secret. 
The kind you don't get by asking ChatGPT for tips. 

It's battle-tested by experts and shared in quiet conversations. Most of the time, all you have to do is ask. 

So here's a little practice for the next time you're talking to someone who *knows their stuff*...

Ask: "What's your secret ingredient?"
Then start taking notes.

See you later, LinkedIn…

Donna and I are headed to Florence! 

It’s been a crazy busy year — energizing, exhausting, meaningful, relentless — and we made it through together.

Now it’s time to unplug.

We’re swapping client deadlines for slow mornings in Santo Spirito.

Zoom calls for Chianti pours.

Content calendars for Tuscan sunsets.

And yes, I fully plan to come back with a few extra pounds…
kilos, if you will.

See you soon!
Arrivederci!

taplio

The Battle

Matt Burns

Stephen Mostrom

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taplio

The Battle

Matt Burns

Stephen Mostrom

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Stephen Mostrom's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreStephen Mostrom's LinkedIn Performance