Centered Performance

I help small business owners pinpoint the sources of their growing pains. Then, prioritize and take actions that support growth, empower employees, and shift cultures of constant fire fighting.

I design repeatable systems that let your company:
🔹Perform consistently with your values
🔹Save staff time and eliminate unnecessary investments
🔹Automate actions without removing personal connection
🔹Prevent surprises for you and your customers

Want to give your company the ability to focus on what matters?

Check out www.centeredperformance.com/systems-design or message me.

Chief Operating Officer

TechTBD

The natural growth of organizations means solutions are often created as a matter of necessity, reaction, and survival. Consistent performance and growth based on past urgent decisions is painful. Intentional, holistic design is critical to heal processes and technology so visionary organizations can keep creating what’s next for the world.

Serving international organizations through the Experience Design Lab.

Experience Design and Operations

Innovate! Perform. Excel. Elevate.

Strategic Planning and Execution:
Managed 1-year, 5-year, and 10-year strategic plans to focus investments, set performance targets, and balance staff bandwidth. Established integrated company scorecard to measure weekly performance and provide visibility into future risks. Facilitated relationship breakdowns and strong opinions of executive team members to forward company goals. Established communication and accountability structure with Director team to create consistent communication and promote company-wide transparency.

Internal Operations:
Restructured internal Contracts, IT, and Accounting departments to provide additional leadership which reduced errors and increased delivery team performance. Created company-wide recruiting process, including core values, that increased retention and onboarded incredibly talented staff. Drove successful adoption of corporate knowledge management system which became the singular view into company operations. This enabled the company to achieve CMMI Level 2, CMMI Level 3, and ISO 9001 certifications.

Delivery and Business Development:
Coached delivery Directors to discover new ways to manage challenging client, employee, and executive engagements. Built partnerships with client executives to stay aware of their needs and to act internally to fill any gaps in their customer experience. Accountable for the submission of $140M proposal and sold additional projects during key contract gaps.

Strategic Planning and Process Improvement:
Established a three-year roadmap to resolve process and capability gaps across each department. Provided structured analysis to determine best fit and value with platform vendors and custom options. Negotiated vendor contracts to achieve 40%+ license discounts. Focused on healing and enhancing processes to get the most benefit from technical solutions.

Innovation and Architecture:
Implemented Tableau as a self-service analytics platform that enabled executives and managers to see and understand financial, resourcing, and performance data that was previously unavailable. Created a centralized knowledge management system using Salesforce with integration to DocuSign to create visibility into company-wide day-to-day activities and workload, while retaining best practices and lessons learned. Rearchitected the Microsoft Dynamics data model to have it match how operations functioned.

Staff Engagement, Business Development, and Adoption:
Created a forum for discussing process breakdowns and desired improvements to give people a constructive place to voice pain points and provide input to solutions. Met with clients, prospects, and partners to demonstrate what was possible using solutions we had built to generate new sales. Established deeply trusting relationships across departments to have candid conversations, get support, and promote adoption of created tools and processes.

Director, Technology and Innovation

Solution Implementation and Client Engagement:
Architected, created governance, and led the development team for a 15,000-user Salesforce implementation, which eliminated legacy applications and modernized organizational capabilities. Implemented and maintained 15 cloud-based Salesforce, SharePoint, and Azure systems through agile practices. Participating stakeholder communities include the federal government, higher education, commercial real estate, finance, and involved major industry players such as Clorox and Walmart. Achieved 95% customer satisfaction across clients by balancing stakeholder needs with providing recommendations focused on long-term success and security, even when it seemed unfavorable.

Strategic Planning and Portfolio Management:
Implemented an integrated platform strategy for a major federal agency to consolidate legacy systems and practices. This strategy was the driving vision behind the decision to acquire Salesforce.com as an agency platform solution. Coached senior leaders on strategy and acquisition of Platform-as-a-Solution products, including negotiations of Salesforce license agreements to make sure purchases provided value. Created business cases for clients to request additional funding, enabling them to capture over $3M in additional budget for their initiatives.

Talent Development and Resource Management:
Grew a team of two into a team of 20 with a contract portfolio of $30M+. Created a 25-30% profit margin each year. Conducted ongoing manager training aimed at being authentic and direct to increase management skills beyond delivery. Reviewed more than 100 request for proposals (RFPs), maintained a 62% proposal win rate, and evaluated sub-contractor capabilities to meet proposal requirements.

Director, Cloud Advisory Services

Booz Allen Hamilton

- Co-created portfolio management methodology for US Army to evaluate value of investments in terms of capability provided
- Facilitated stakeholder sessions and training around creation/implementation of Probability of Program Success (PoPS) at US Navy System Commands
- Created MS Access prototype and led development team to create database tool for use in US Navy's acquisition programs to assess and report performance against mandated milestone requirements
- Crafted marketing presentations, identified and won business development opportunities, wrote technical proposals

Associate

How much longer can you tolerate being the one that holds your business together?

You have big plans, but you keep getting pulled away. 

You want to keep growing, but your staff keep telling you they’re “too busy.”

Now you're stuck solving low ROI issues.
Revenue growth is limited. 
Plans you have for expansion are paused. 

You’re frustrated and bored instead of lit up.

Visionary leaders of $2M - $10M service-based small businesses come to me to:
→ Get out of stagnation and back to growth
→ Cause employees to be fully accountable for their work
→ Systematize and automate operations
→ Do more without burning people out
→ Use data to understand company performance

I deliver:
→ A 75-factor audit that reveals core issues that hold your company back
→ A plan broken into 90-day chunks that have a measurable impact 
→ Systems, structure, and support to help get there

I’m not here to:
→ Pretend to know more about your business than you do
→ Automate everything with the promise your life will be magically better
→ Use a boilerplate, business book approach to “fix” your company

Some of my clients:
→ A wealth management firm that reduced staff workload and saw a dashboard of company metrics for the first time
→ A healthcare practice that created clear growth paths for employees, reduced payroll time, and freed up future profit
→ A residential painting company that reduced CEO workload by 10-12 hours per week
→ Another healthcare practice that productized their services for easier delivery, marketing, and sales leading to 2x revenue and 4x profit in 12 months
→ A pet care brand that created clarity across manager roles and accountabilities so they could expand to 4 locations

I’ve spent 17 years working with clients across 12 industries and can give you a starting point from what has worked to get you moving quickly. 

I use my experience in growing a business from $2M to $20M to help you achieve similar growth. I’ve helped organizations save 400,000+ hours of staff time, avoid $80M+ of unnecessary investments, and prevent 1,000s of customers from falling through the cracks. 

I’ve coached 200+ executives, managers, and staff which means you’ll be able to make the most with the resources you already have.

You don’t have to figure it out on your own and learn more the hard way. 

No one’s got time for that.

Ready to get out of the day-to-day of your business and go do the stuff that lights you up?

Shoot me a DM.

Matt Brumberger

Innovate! Inc. 

Business Analyst

Project Coordinator~ July 2018- Current
•	Perform initial review of invoicing and timesheets
•	Assist other IT staff and BD team efforts when needed
•	Assist in tracking budgets for 30+ current contracts
•	Work with managers to update forecasted projections
•	Preform initial round of monthly financial and accounting reviews
•	Have worked with contract and accounting closing to help track funding and spending on all projects
•	Have trained new employees and set up new hire orientation documents
•	Stood up and prepared contracts for 10+ contracts
•	Have track small and major projects funding and spending company wide
•	Assist in salary research for Business Development needs
•	Compile reports for outgoing contractual agreements for invoices

Project Coordinator

Recruiter- GIS and IT~ July 2017- Current
•	Recruiting at time for more than 20 different Position at a time
•	Source Applicants that apply though our system in Salesforce
•	Utilize Job boards such as Indeed, Dice, Clearinghouse and Zip Recruiter
•	Resume Screening 
•	Set up interviews (with hiring Managers)
•	Successfully recruited and helped placed candidates in technology roles
•	Helped in the process to create official offer letters to HR to be sent to potential candidates


GIS Technician ~ April 2017- Current
Currently have worked on small/large scale projects at a technician level. Compile information to create visual representations of data that is needed for each client utilizing ArcGISPro and Map. Created maps for clients to help with organization, time, and money.

GIS Technician/Recruiter

Dick Soule Refrigeration 

Operations Manager
 Dick Soule Refrigeration (Commercial Refrigeration Company) – October 2023 to March 2024
Contractor Scheduling:
 Coordinated and scheduled all field contractors and weekly installations, ensuring timely project completion and that teams had correct parts and materials on hand.
Purchasing Department Setup:
 Established and led the Purchasing Department; implemented systems for organized, efficient purchasing and processed five years of historical purchase orders into QuickBooks.
Audit Management:
 Audited invoices, financial records, and the company checkbook to ensure transaction accuracy, identify discrepancies, and uphold financial accountability.
Accounting Oversight:
 Managed the Accounting Department with a focus on timely processing (24–48 hours) of all purchases and streamlined communication with operations.
Service Request Log Creation:
 Developed a service request tracking system to log incoming work orders, improving interdepartmental workflow and accountability.
Inventory Management:
 Generated inventory reports to anticipate stock needs and minimize shortages, ensuring install teams were consistently equipped.
Vendor Management:
 Worked closely with contracted vendors to obtain accurate pricing and lead times, enhancing purchasing strategy and inventory planning.
Staff Reviews & Employee Oversight:
 Conducted staff performance reviews, managed disciplinary actions, and helped team members retain employment through corrective coaching. Co-authored the employee handbook and formal disciplinary action policy.
Project Leadership & Certification:
 Collaborated directly with the owner to manage large-scale refrigeration projects, keeping them on time and within budget. Earned Microsoft Project Certification to support project scheduling and tracking across all departments.

Operations Manager

Smith Gardens, Inc.

Lead Merchandiser – North Idaho Region
 Traveled to 8 store locations across North Idaho
Managed merchandising operations across multiple retail locations, ensuring consistent visual presentation and brand standards
Unloaded deliveries, organized and priced inventory, and maintained overall product flowSupervised and supported in-store staff, ensuring tasks were completed efficiently and stores remained clean and presentable
Provided expert customer service with a focus on plant care and selection, advising customers on the best options based on their specific environments and needs
Monitored and maintained plant health through proper watering, display upkeep, and rotation
Collaborated with store teams to ensure accurate inventory management and attractive product placement
Ensured all locations met cleanliness standards and were stocked with seasonal and popular plant varieties

Lead Merchandiser

Experienced Geographic Information Systems Technician with a demonstrated history of working in the management consulting industry. Skilled in ArcGIS Products, Recruiting, Microsoft Office, Planning Budgeting & Forecasting, and Geographic Information Systems (GIS). Currently holds Bachelors Degree  in Geography from the University of Idaho and Certified in GIS

Qualifications include: 
-Over 4 years’ relevant work experience in Geographic Information Services 
-Worked in creating shapefiles, geodatabase, creating data files, editing existing files
-Compile and import databases into GIS (Geographical Information Systems)
-Design and update database, applying additional knowledge of spatial feature representations.
-Technical Writing Experience
-Strong writing, communication, presentation, and organizational skills
-Quick at learning new skills
-Experienced recruiter in sourcing, identifying, and closing the hard-to-find candidate 
-Have helped create budgets for IT (Information Technology) department
-Have developed and wrote documentation for various processes
-Prepared and tracked pertinent records and maintain data
-Track, record and find inaccuracies in finance and accounting data
-Ability to manage time efficiently under a pressured environment
-Have year of experience utilizing Job Boards and posting experience: Monster, Dice, CareerBuilder, Indeed.com and company career site.

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Matt Brumberger

Amanda Knight

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