Centered Performance

I help small business owners pinpoint the sources of their growing pains. Then, prioritize and take actions that support growth, empower employees, and shift cultures of constant fire fighting.

I design repeatable systems that let your company:
🔹Perform consistently with your values
🔹Save staff time and eliminate unnecessary investments
🔹Automate actions without removing personal connection
🔹Prevent surprises for you and your customers

Want to give your company the ability to focus on what matters?

Check out www.centeredperformance.com/systems-design or message me.

Chief Operating Officer

TechTBD

The natural growth of organizations means solutions are often created as a matter of necessity, reaction, and survival. Consistent performance and growth based on past urgent decisions is painful. Intentional, holistic design is critical to heal processes and technology so visionary organizations can keep creating what’s next for the world.

Serving international organizations through the Experience Design Lab.

Experience Design and Operations

Innovate! Perform. Excel. Elevate.

Strategic Planning and Execution:
Managed 1-year, 5-year, and 10-year strategic plans to focus investments, set performance targets, and balance staff bandwidth. Established integrated company scorecard to measure weekly performance and provide visibility into future risks. Facilitated relationship breakdowns and strong opinions of executive team members to forward company goals. Established communication and accountability structure with Director team to create consistent communication and promote company-wide transparency.

Internal Operations:
Restructured internal Contracts, IT, and Accounting departments to provide additional leadership which reduced errors and increased delivery team performance. Created company-wide recruiting process, including core values, that increased retention and onboarded incredibly talented staff. Drove successful adoption of corporate knowledge management system which became the singular view into company operations. This enabled the company to achieve CMMI Level 2, CMMI Level 3, and ISO 9001 certifications.

Delivery and Business Development:
Coached delivery Directors to discover new ways to manage challenging client, employee, and executive engagements. Built partnerships with client executives to stay aware of their needs and to act internally to fill any gaps in their customer experience. Accountable for the submission of $140M proposal and sold additional projects during key contract gaps.

Strategic Planning and Process Improvement:
Established a three-year roadmap to resolve process and capability gaps across each department. Provided structured analysis to determine best fit and value with platform vendors and custom options. Negotiated vendor contracts to achieve 40%+ license discounts. Focused on healing and enhancing processes to get the most benefit from technical solutions.

Innovation and Architecture:
Implemented Tableau as a self-service analytics platform that enabled executives and managers to see and understand financial, resourcing, and performance data that was previously unavailable. Created a centralized knowledge management system using Salesforce with integration to DocuSign to create visibility into company-wide day-to-day activities and workload, while retaining best practices and lessons learned. Rearchitected the Microsoft Dynamics data model to have it match how operations functioned.

Staff Engagement, Business Development, and Adoption:
Created a forum for discussing process breakdowns and desired improvements to give people a constructive place to voice pain points and provide input to solutions. Met with clients, prospects, and partners to demonstrate what was possible using solutions we had built to generate new sales. Established deeply trusting relationships across departments to have candid conversations, get support, and promote adoption of created tools and processes.

Director, Technology and Innovation

Solution Implementation and Client Engagement:
Architected, created governance, and led the development team for a 15,000-user Salesforce implementation, which eliminated legacy applications and modernized organizational capabilities. Implemented and maintained 15 cloud-based Salesforce, SharePoint, and Azure systems through agile practices. Participating stakeholder communities include the federal government, higher education, commercial real estate, finance, and involved major industry players such as Clorox and Walmart. Achieved 95% customer satisfaction across clients by balancing stakeholder needs with providing recommendations focused on long-term success and security, even when it seemed unfavorable.

Strategic Planning and Portfolio Management:
Implemented an integrated platform strategy for a major federal agency to consolidate legacy systems and practices. This strategy was the driving vision behind the decision to acquire Salesforce.com as an agency platform solution. Coached senior leaders on strategy and acquisition of Platform-as-a-Solution products, including negotiations of Salesforce license agreements to make sure purchases provided value. Created business cases for clients to request additional funding, enabling them to capture over $3M in additional budget for their initiatives.

Talent Development and Resource Management:
Grew a team of two into a team of 20 with a contract portfolio of $30M+. Created a 25-30% profit margin each year. Conducted ongoing manager training aimed at being authentic and direct to increase management skills beyond delivery. Reviewed more than 100 request for proposals (RFPs), maintained a 62% proposal win rate, and evaluated sub-contractor capabilities to meet proposal requirements.

Director, Cloud Advisory Services

Booz Allen Hamilton

- Co-created portfolio management methodology for US Army to evaluate value of investments in terms of capability provided
- Facilitated stakeholder sessions and training around creation/implementation of Probability of Program Success (PoPS) at US Navy System Commands
- Created MS Access prototype and led development team to create database tool for use in US Navy's acquisition programs to assess and report performance against mandated milestone requirements
- Crafted marketing presentations, identified and won business development opportunities, wrote technical proposals

Associate

How much longer can you tolerate being the one that holds your business together?

You have big plans, but you keep getting pulled away. 

You want to keep growing, but your staff keep telling you they’re “too busy.”

Now you're stuck solving low ROI issues.
Revenue growth is limited. 
Plans you have for expansion are paused. 

You’re frustrated and bored instead of lit up.

Visionary leaders of $2M - $10M service-based small businesses come to me to:
→ Get out of stagnation and back to growth
→ Cause employees to be fully accountable for their work
→ Systematize and automate operations
→ Do more without burning people out
→ Use data to understand company performance

I deliver:
→ A 75-factor audit that reveals core issues that hold your company back
→ A plan broken into 90-day chunks that have a measurable impact 
→ Systems, structure, and support to help get there

I’m not here to:
→ Pretend to know more about your business than you do
→ Automate everything with the promise your life will be magically better
→ Use a boilerplate, business book approach to “fix” your company

Some of my clients:
→ A wealth management firm that reduced staff workload and saw a dashboard of company metrics for the first time
→ A healthcare practice that created clear growth paths for employees, reduced payroll time, and freed up future profit
→ A residential painting company that reduced CEO workload by 10-12 hours per week
→ Another healthcare practice that productized their services for easier delivery, marketing, and sales leading to 2x revenue and 4x profit in 12 months
→ A pet care brand that created clarity across manager roles and accountabilities so they could expand to 4 locations

I’ve spent 17 years working with clients across 12 industries and can give you a starting point from what has worked to get you moving quickly. 

I use my experience in growing a business from $2M to $20M to help you achieve similar growth. I’ve helped organizations save 400,000+ hours of staff time, avoid $80M+ of unnecessary investments, and prevent 1,000s of customers from falling through the cracks. 

I’ve coached 200+ executives, managers, and staff which means you’ll be able to make the most with the resources you already have.

You don’t have to figure it out on your own and learn more the hard way. 

No one’s got time for that.

Ready to get out of the day-to-day of your business and go do the stuff that lights you up?

Shoot me a DM.

Matt Brumberger

Tennis BC

Board Member

Experience Design and Partnerships

One Technology Consulting

Owner

Matson Money

Information Technology Management Consultant

Rocky Mountaineer

Background:
Rocky Mountaineer offers over 65 unique Canadian vacation packages and four distinctive rail routes through British Columbia, Alberta and the Pacific Northwest. The world-renowned, luxury train travels by daylight through the wild beauty of Canada’s West and is the best way to experience the majestic Canadian Rockies.

Role:
I manage a suite of programs related to business intelligence. The role encompasses projects that deal with data, analytics, reporting, and infrastructure.

Accomplishments:
Implementing net new infrastructure for a new data warehouse
Procuring a new BI solution

Program Manager (Contract)

Avro Capital Partners

Background:
Avro Capital works in the healthcare technology sector assessing various opportunities.

Role:
Working with the President/ CEO I assess and advise on various technology stacks and participate in pitch deck reviews. Furthermore, I've been working on a recent acquisition where I've helped manage the technology and product roadmap.

Accomplishments:
We've taken this new platform from no users to over 3000 users.

Senior Project Manager (Contract)

Gitalytics

Background:
Gitalytics takes your Git data and transforms it into meaningful visuals that offer new insight into your engineering team processes.

Role:
To be accountable for leading the startup team of 6 and to launch the product successfully

Accomplishment:
Went from 0 accounts to 4 and the product shortly thereafter sold to Microsoft under their Git application.

Technical Project Manager

Expedia, Inc.

Background:
Expedia is one of the largest online travel companies in the world. I work specifically in the cruise line of business focusing on the offline component supporting technology initiatives for our call center.

Role:
As a technical project manager, my responsibilities include preparing a technology roadmap for our call centers. I work directly with the online component of our business to address defects and coordinate a defect management process. Furthermore, I report to our senior director of technology at Expedia and work directly with our senior vice president who is responsible for the entire cruise line of business at Expedia.

Accomplishments:
In my time at Expedia I was directly responsible for 40% of the cruise product roadmap and helped the business grow by approximately 20% year over over for 2 years. Furthermore, I established development/ defect team processes that were adopted by other parts of the organization. Lastly, I was responsible for implementing a large scale financial institution on our platform.

FPS Food Process Solutions Corporation

Background:
FPS is a leader in the industrial refrigeration manufacturing space. With a global presence they have offices in North America, South America, Europe, and Asia. They deal with some of the largest corporations in the space including McCain Foods and Nestle.

Role:
As a senior project management consultant I worked with the professional services division implementing processes to enhance the quality and speed of implementations. One aspect included utilizing MS Project to measure and track client projects. 

Accomplishments:
As a result, FPS went from limited data on projects to seeing an overall portfolio view of 30+ projects. Furthermore, we were able to generate project specific reports outlining the health of every project.

Senior Project Management Consultant (Contract)

PerfectMind

Background:
PerfectMind is a PaaS company with a CRM solution tailored to the membership management industry. Our SMB clients include hundreds of health facilities and our enterprise clients include public city facilities.

Role:
As the only project manager, I report to our COO and I am responsible for working with our VP of Product Development, Director of Customer Success, and VP of Business Development to establish processes and workflows for large projects. I am also responsible for building out the PMO group within the organization.

Accomplishments:
Over the span of 11 months I grew the PMO organization from handling 3 concurrent projects to 25.  I established processes to between sales, service, support, and product. I am currently overseeing the implementation of 25 large enterprise clients. Clients include cities such as Tacoma, Burlington, Cupertino, along with many others.

Project Manager

Helping business owners safely scale their tech and get the information they want | Build a secure IT strategy with techtbd and our 8 step process | DM for details

When business leaders need a straight-shooting problem solver who understands technology, business, AND people, they call Ash Singh. With over 15 years of business leadership and expertise in project and product management, Ash’s passion for developing technology that people actually use to achieve company objectives has made him one of the most innovative and trusted experts in the industry. Whether he is advising multibillion dollar organizations on cutting edge acquisitions, or helping small businesses identify only the essential functionality they actually need in their tech budget, Ash develops technology solutions that serve each client’s unique position and their ultimate interests.

From developing products and growing user bases to expanding portfolios, Ash’s drive to exceed expectations has generated millions of dollars in revenue and savings. While many tech consultants may try to sell a solution they have already developed (and some even disguise that tactic in confusing jargon and complicated proposals), Ash takes the exact opposite approach: he first seeks to understand the business goals, then looks to see how a technology solution would actually support those initiatives. His honest recommendations about the right approach for each business, even when it does not involve a platinum technology product with all the bells and whistles, have earned his clients’ loyalty and trust year after year. For Ash’s clients, technology is no longer an unpleasant business necessity, but an opportunity to advance business goals.

While widely recognized for his undeniable technical expertise, Ash stands out most for his love of people. His genuine caring nature, along with his background in human psychology, has propelled his success in business leadership and communication. While this rare combination of traits is noteworthy by itself, the real reason Ash’s clients love him is that he actually understands how to fit these myriad factors together to fulfill business objectives. Grateful testimonials from thrilled clients encourage him on his mission to consistently deliver exceptional outcomes, on time and on budget. 

Ash earned his Bachelor of Arts in Psychology & Computer Science from the University of British Columbia. He holds certifications in project management and change management from Scrum, the Project Management Institute, and Prosci. When he’s not creating tech solutions that transform business challenges into growth opportunities, you can find him enjoying the beauty of nature and rediscovering the world through the eyes of his infant son.

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The Battle

Matt Brumberger

Ash Singh

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