Centered Performance

I help small business owners pinpoint the sources of their growing pains. Then, prioritize and take actions that support growth, empower employees, and shift cultures of constant fire fighting.

I design repeatable systems that let your company:
🔹Perform consistently with your values
🔹Save staff time and eliminate unnecessary investments
🔹Automate actions without removing personal connection
🔹Prevent surprises for you and your customers

Want to give your company the ability to focus on what matters?

Check out www.centeredperformance.com/systems-design or message me.

Chief Operating Officer

TechTBD

The natural growth of organizations means solutions are often created as a matter of necessity, reaction, and survival. Consistent performance and growth based on past urgent decisions is painful. Intentional, holistic design is critical to heal processes and technology so visionary organizations can keep creating what’s next for the world.

Serving international organizations through the Experience Design Lab.

Experience Design and Operations

Innovate! Perform. Excel. Elevate.

Strategic Planning and Execution:
Managed 1-year, 5-year, and 10-year strategic plans to focus investments, set performance targets, and balance staff bandwidth. Established integrated company scorecard to measure weekly performance and provide visibility into future risks. Facilitated relationship breakdowns and strong opinions of executive team members to forward company goals. Established communication and accountability structure with Director team to create consistent communication and promote company-wide transparency.

Internal Operations:
Restructured internal Contracts, IT, and Accounting departments to provide additional leadership which reduced errors and increased delivery team performance. Created company-wide recruiting process, including core values, that increased retention and onboarded incredibly talented staff. Drove successful adoption of corporate knowledge management system which became the singular view into company operations. This enabled the company to achieve CMMI Level 2, CMMI Level 3, and ISO 9001 certifications.

Delivery and Business Development:
Coached delivery Directors to discover new ways to manage challenging client, employee, and executive engagements. Built partnerships with client executives to stay aware of their needs and to act internally to fill any gaps in their customer experience. Accountable for the submission of $140M proposal and sold additional projects during key contract gaps.

Strategic Planning and Process Improvement:
Established a three-year roadmap to resolve process and capability gaps across each department. Provided structured analysis to determine best fit and value with platform vendors and custom options. Negotiated vendor contracts to achieve 40%+ license discounts. Focused on healing and enhancing processes to get the most benefit from technical solutions.

Innovation and Architecture:
Implemented Tableau as a self-service analytics platform that enabled executives and managers to see and understand financial, resourcing, and performance data that was previously unavailable. Created a centralized knowledge management system using Salesforce with integration to DocuSign to create visibility into company-wide day-to-day activities and workload, while retaining best practices and lessons learned. Rearchitected the Microsoft Dynamics data model to have it match how operations functioned.

Staff Engagement, Business Development, and Adoption:
Created a forum for discussing process breakdowns and desired improvements to give people a constructive place to voice pain points and provide input to solutions. Met with clients, prospects, and partners to demonstrate what was possible using solutions we had built to generate new sales. Established deeply trusting relationships across departments to have candid conversations, get support, and promote adoption of created tools and processes.

Director, Technology and Innovation

Solution Implementation and Client Engagement:
Architected, created governance, and led the development team for a 15,000-user Salesforce implementation, which eliminated legacy applications and modernized organizational capabilities. Implemented and maintained 15 cloud-based Salesforce, SharePoint, and Azure systems through agile practices. Participating stakeholder communities include the federal government, higher education, commercial real estate, finance, and involved major industry players such as Clorox and Walmart. Achieved 95% customer satisfaction across clients by balancing stakeholder needs with providing recommendations focused on long-term success and security, even when it seemed unfavorable.

Strategic Planning and Portfolio Management:
Implemented an integrated platform strategy for a major federal agency to consolidate legacy systems and practices. This strategy was the driving vision behind the decision to acquire Salesforce.com as an agency platform solution. Coached senior leaders on strategy and acquisition of Platform-as-a-Solution products, including negotiations of Salesforce license agreements to make sure purchases provided value. Created business cases for clients to request additional funding, enabling them to capture over $3M in additional budget for their initiatives.

Talent Development and Resource Management:
Grew a team of two into a team of 20 with a contract portfolio of $30M+. Created a 25-30% profit margin each year. Conducted ongoing manager training aimed at being authentic and direct to increase management skills beyond delivery. Reviewed more than 100 request for proposals (RFPs), maintained a 62% proposal win rate, and evaluated sub-contractor capabilities to meet proposal requirements.

Director, Cloud Advisory Services

Booz Allen Hamilton

- Co-created portfolio management methodology for US Army to evaluate value of investments in terms of capability provided
- Facilitated stakeholder sessions and training around creation/implementation of Probability of Program Success (PoPS) at US Navy System Commands
- Created MS Access prototype and led development team to create database tool for use in US Navy's acquisition programs to assess and report performance against mandated milestone requirements
- Crafted marketing presentations, identified and won business development opportunities, wrote technical proposals

Associate

How much longer can you tolerate being the one that holds your business together?

You have big plans, but you keep getting pulled away. 

You want to keep growing, but your staff keep telling you they’re “too busy.”

Now you're stuck solving low ROI issues.
Revenue growth is limited. 
Plans you have for expansion are paused. 

You’re frustrated and bored instead of lit up.

Visionary leaders of $2M - $10M service-based small businesses come to me to:
→ Get out of stagnation and back to growth
→ Cause employees to be fully accountable for their work
→ Systematize and automate operations
→ Do more without burning people out
→ Use data to understand company performance

I deliver:
→ A 75-factor audit that reveals core issues that hold your company back
→ A plan broken into 90-day chunks that have a measurable impact 
→ Systems, structure, and support to help get there

I’m not here to:
→ Pretend to know more about your business than you do
→ Automate everything with the promise your life will be magically better
→ Use a boilerplate, business book approach to “fix” your company

Some of my clients:
→ A wealth management firm that reduced staff workload and saw a dashboard of company metrics for the first time
→ A healthcare practice that created clear growth paths for employees, reduced payroll time, and freed up future profit
→ A residential painting company that reduced CEO workload by 10-12 hours per week
→ Another healthcare practice that productized their services for easier delivery, marketing, and sales leading to 2x revenue and 4x profit in 12 months
→ A pet care brand that created clarity across manager roles and accountabilities so they could expand to 4 locations

I’ve spent 17 years working with clients across 12 industries and can give you a starting point from what has worked to get you moving quickly. 

I use my experience in growing a business from $2M to $20M to help you achieve similar growth. I’ve helped organizations save 400,000+ hours of staff time, avoid $80M+ of unnecessary investments, and prevent 1,000s of customers from falling through the cracks. 

I’ve coached 200+ executives, managers, and staff which means you’ll be able to make the most with the resources you already have.

You don’t have to figure it out on your own and learn more the hard way. 

No one’s got time for that.

Ready to get out of the day-to-day of your business and go do the stuff that lights you up?

Shoot me a DM.

Matt Brumberger

Axe Automation

We help client-focused B2B services install an automated client success framework so they can have happier customers who stay longer, pay premium rates & provide high-value referrals. Click the link to automate your client experience now.

Chief Executive Officer

Scalepath

Scalepath is an exclusive network of small business owners looking to grow themselves and their businesses

Founding Member

Google

Product Marketing Manager

Procter & Gamble

Marketing Manager

CEO, Axe Automation — Helping companies scale by automating and systematizing their operations with custom Automations, Scripts and AI Models

If you want to build a business that can work without you, you are in the right place. 

Keep reading:

If...

- You feel stuck.
- Your agency is at full capacity
- You want to grow the business, but you don't know how.
- You work with high-ticket clients so it’s all pretty manual.
- Your staff makes mistakes and misses deadlines all the time.
- You do great work, but your client relationship deteriorates over time.
- You feel like the whole business is completely reliant on you to do everything.

I can help you.

I was like you a few years ago.

It's stressful.

Good news is, I got through the tough days before and ended up exiting the business for a $7m payout in 2021.

But before I tell you how automation can fix all your problems,

Here's who I am and why you should care

Ed here. I sold my business for $7 million in 2021.

After that, I decided to start an automation agency to help other businesses scale, as I did.

The same thing I did to scale and exit my business before will work for you now: AUTOMATION!

Here are 3 reasons why it can help you:

1) Automation can do things in 1-minute that would take a human hours.

Think about all those backend tasks your staff struggles with. They should all be automated.

Once you pull the trigger, the automation is working 24/7 and does the job perfectly every time.

2) You can have a fully automated system live in less than 2 weeks.

Just map out tasks and start building. You’ll see the benefits instantly. 

To do things manually, you have to spend hours per day getting updates from staff. Such a waste of time. 

What if you had a dashboard on your phone that gave you full visibility across all projects, without having to check in on staff?

3) Automation is the best investment you can make.

Suppose you can handle 30 clients a year.

Your client LTV is $20,000.

If you have ZERO systems in place right now...

An investment in some simple automations would increase your capacity by 10-30% in the next 2 weeks. 

You'll take on an extra $60,000 to $180,000 worth of clients as a result.

Sounds great, right? 

So, I will be your Chief Automation Officer! 

I will:

- Create a business capability map that outlines everything you do every day.
- Tell you which processes should be automated, and which ones shouldn't to make sure you can spend as much time as possible with clients.
- Build the automated system for you in the most efficient and cost-effective way possible.
- Monitor the system 24/7 and fix bugs without you having to ask.

Let's talk: https://calendly.com/edaxe/automation-call

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The Battle

Matt Brumberger

Ed Axe

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