Centered Performance

I help small business owners pinpoint the sources of their growing pains. Then, prioritize and take actions that support growth, empower employees, and shift cultures of constant fire fighting.

I design repeatable systems that let your company:
🔹Perform consistently with your values
🔹Save staff time and eliminate unnecessary investments
🔹Automate actions without removing personal connection
🔹Prevent surprises for you and your customers

Want to give your company the ability to focus on what matters?

Check out www.centeredperformance.com/systems-design or message me.

Chief Operating Officer

TechTBD

The natural growth of organizations means solutions are often created as a matter of necessity, reaction, and survival. Consistent performance and growth based on past urgent decisions is painful. Intentional, holistic design is critical to heal processes and technology so visionary organizations can keep creating what’s next for the world.

Serving international organizations through the Experience Design Lab.

Experience Design and Operations

Innovate! Perform. Excel. Elevate.

Strategic Planning and Execution:
Managed 1-year, 5-year, and 10-year strategic plans to focus investments, set performance targets, and balance staff bandwidth. Established integrated company scorecard to measure weekly performance and provide visibility into future risks. Facilitated relationship breakdowns and strong opinions of executive team members to forward company goals. Established communication and accountability structure with Director team to create consistent communication and promote company-wide transparency.

Internal Operations:
Restructured internal Contracts, IT, and Accounting departments to provide additional leadership which reduced errors and increased delivery team performance. Created company-wide recruiting process, including core values, that increased retention and onboarded incredibly talented staff. Drove successful adoption of corporate knowledge management system which became the singular view into company operations. This enabled the company to achieve CMMI Level 2, CMMI Level 3, and ISO 9001 certifications.

Delivery and Business Development:
Coached delivery Directors to discover new ways to manage challenging client, employee, and executive engagements. Built partnerships with client executives to stay aware of their needs and to act internally to fill any gaps in their customer experience. Accountable for the submission of $140M proposal and sold additional projects during key contract gaps.

Strategic Planning and Process Improvement:
Established a three-year roadmap to resolve process and capability gaps across each department. Provided structured analysis to determine best fit and value with platform vendors and custom options. Negotiated vendor contracts to achieve 40%+ license discounts. Focused on healing and enhancing processes to get the most benefit from technical solutions.

Innovation and Architecture:
Implemented Tableau as a self-service analytics platform that enabled executives and managers to see and understand financial, resourcing, and performance data that was previously unavailable. Created a centralized knowledge management system using Salesforce with integration to DocuSign to create visibility into company-wide day-to-day activities and workload, while retaining best practices and lessons learned. Rearchitected the Microsoft Dynamics data model to have it match how operations functioned.

Staff Engagement, Business Development, and Adoption:
Created a forum for discussing process breakdowns and desired improvements to give people a constructive place to voice pain points and provide input to solutions. Met with clients, prospects, and partners to demonstrate what was possible using solutions we had built to generate new sales. Established deeply trusting relationships across departments to have candid conversations, get support, and promote adoption of created tools and processes.

Director, Technology and Innovation

Solution Implementation and Client Engagement:
Architected, created governance, and led the development team for a 15,000-user Salesforce implementation, which eliminated legacy applications and modernized organizational capabilities. Implemented and maintained 15 cloud-based Salesforce, SharePoint, and Azure systems through agile practices. Participating stakeholder communities include the federal government, higher education, commercial real estate, finance, and involved major industry players such as Clorox and Walmart. Achieved 95% customer satisfaction across clients by balancing stakeholder needs with providing recommendations focused on long-term success and security, even when it seemed unfavorable.

Strategic Planning and Portfolio Management:
Implemented an integrated platform strategy for a major federal agency to consolidate legacy systems and practices. This strategy was the driving vision behind the decision to acquire Salesforce.com as an agency platform solution. Coached senior leaders on strategy and acquisition of Platform-as-a-Solution products, including negotiations of Salesforce license agreements to make sure purchases provided value. Created business cases for clients to request additional funding, enabling them to capture over $3M in additional budget for their initiatives.

Talent Development and Resource Management:
Grew a team of two into a team of 20 with a contract portfolio of $30M+. Created a 25-30% profit margin each year. Conducted ongoing manager training aimed at being authentic and direct to increase management skills beyond delivery. Reviewed more than 100 request for proposals (RFPs), maintained a 62% proposal win rate, and evaluated sub-contractor capabilities to meet proposal requirements.

Director, Cloud Advisory Services

Booz Allen Hamilton

- Co-created portfolio management methodology for US Army to evaluate value of investments in terms of capability provided
- Facilitated stakeholder sessions and training around creation/implementation of Probability of Program Success (PoPS) at US Navy System Commands
- Created MS Access prototype and led development team to create database tool for use in US Navy's acquisition programs to assess and report performance against mandated milestone requirements
- Crafted marketing presentations, identified and won business development opportunities, wrote technical proposals

Associate

How much longer can you tolerate being the one that holds your business together?

You have big plans, but you keep getting pulled away. 

You want to keep growing, but your staff keep telling you they’re “too busy.”

Now you're stuck solving low ROI issues.
Revenue growth is limited. 
Plans you have for expansion are paused. 

You’re frustrated and bored instead of lit up.

Visionary leaders of $2M - $10M service-based small businesses come to me to:
→ Get out of stagnation and back to growth
→ Cause employees to be fully accountable for their work
→ Systematize and automate operations
→ Do more without burning people out
→ Use data to understand company performance

I deliver:
→ A 75-factor audit that reveals core issues that hold your company back
→ A plan broken into 90-day chunks that have a measurable impact 
→ Systems, structure, and support to help get there

I’m not here to:
→ Pretend to know more about your business than you do
→ Automate everything with the promise your life will be magically better
→ Use a boilerplate, business book approach to “fix” your company

Some of my clients:
→ A wealth management firm that reduced staff workload and saw a dashboard of company metrics for the first time
→ A healthcare practice that created clear growth paths for employees, reduced payroll time, and freed up future profit
→ A residential painting company that reduced CEO workload by 10-12 hours per week
→ Another healthcare practice that productized their services for easier delivery, marketing, and sales leading to 2x revenue and 4x profit in 12 months
→ A pet care brand that created clarity across manager roles and accountabilities so they could expand to 4 locations

I’ve spent 17 years working with clients across 12 industries and can give you a starting point from what has worked to get you moving quickly. 

I use my experience in growing a business from $2M to $20M to help you achieve similar growth. I’ve helped organizations save 400,000+ hours of staff time, avoid $80M+ of unnecessary investments, and prevent 1,000s of customers from falling through the cracks. 

I’ve coached 200+ executives, managers, and staff which means you’ll be able to make the most with the resources you already have.

You don’t have to figure it out on your own and learn more the hard way. 

No one’s got time for that.

Ready to get out of the day-to-day of your business and go do the stuff that lights you up?

Shoot me a DM.

Matt Brumberger

Innovate! 

I am proud to join Innovate and energized by the collection of exceptional technology experts who are passionate about doing work that makes the world a better place!

Innovate delivers full lifecycle solutions for workflow automation, information management, and reporting through the Salesforce platform.  Additionally, the team members are experts at developing data analysis and decision support tools for all things geospatial through the Esri suite of products.  From emergency management data for forrest fires to work flow management and reporting on government grants that ensures tax dollars are spent wisely, Innovate build the tools government agencies use to support their citizens when it matters most.

I am excited about developing a sales culture on par with Innovate's delivery excellence.  Positioning the organization to serve more clients and solve fiendishly complex challenges with cutting edge technology is massively impactful for our current and future clients.

Chief Growth Officer

Meridian Technologies

Led BU growth from $0-$55mm | Sold to Private Equity | Scaled BU by 2x in 3 years post sale | CAGR 53% in Revenue & EBITDA | Largest BU by EBITDA $ and %

 Scaled the largest BU in the organization through sales roadmap development, team building and identifying and meeting a market niche with custom services.  

In 2020 my team delivered 108% of the pre-pandemic goal.  We exited 2021 at more than double the business's 2018 performance. Success in this role is defined by my team's ability to scale sales & delivery operations across the General IT consulting & staff augmentation numerous enterprise clients.

My teams are focused on developing lasting relationships with clients built on a foundation of trust and creative solutions. Meridian's ability to bring the Right Technical Resource at The Right Time is key to our clients' success. 

In addition, I'm a member of the Executive Leadership Team (ELT) for Meridian Technologies (a Consulting Solutions company) and responsible for corporate strategy, process improvement and tuning the company's culture.

Executive Vice President

• Led the company’s highest performing business unit (by GM % and EBITDA $) 7 out of 8 years years.

• P&L responsibility resulted in EBITDA that consistently exceeds goals (130% to 180% of goal, 2013-2018)

• Developed & managed sales team focused on Federal & commercial accounts. Seeded and turned over territories to new hire BDMs.

VP - Federal Service

• Launched federal business unit to diversify the company’s revenue streams away from vulnerable industries and create long term value for owners.

• Developed channel partnerships with other vendors resulting in numerous major contract wins

• Personally sold & closed deals for the firm's largest contracts in 2013, 2014, 2016

• Highest performing individual sales person in the company’s history by 2x on Revenue and Gross Margin

• Client executive responsible for 8 different client engagements including Army IA/Cyber Directorate, Army IPPS-A, DMRS - Foreign Military Sales, Defense Security Cooperation Agency, and Department of Veterans Affairs – Medical Imaging Network Engineering

• Oversaw company clearance to US Department of Defense TOP SECRET level

Director - Public Sector

Alfa Electronics LTD

As a compensated Board Member / Strategic adviser, I provided strategic advice, process coaching and best practices recommendations to CEO and EVP Sales focused on driving operational efficiency, service offerings and improving quality processes.  Led to 100% customer satisfaction ratings and 98.5% accurate, on time shipping of end product.

     •	Provided strategic direction to refocus on franchise distribution as a diversity supplier

     •	Performed a top to bottom business review and gap analysis, including ERP needs assessment

     •	Managed the certification process for ISO 9000:2008 for electronic component distribution

     •	Worked with staff to re-develop sales, purchasing and warehouse workflows

     •	Oversaw IT operations, hiring and build out of scalable infrastructure

Board Member / Strategic Advisor

Integrated Care Management

Developed new service offerings to expand client base and drive additional revenue from existing clients.  New products were data as a service offerings based on the information the company already captured.  These led to a new approach to core operating processes and significant cost savings for our clients.

Also led the total revamp of operational processes supporting delivery of field and telephonic case management services supporting 65+ field and call center staff.

•	Worked with sales team to develop, price, market and deploy new class of products and service delivery, resulting in one of the largest single sales for the company during my tenure

•	Led cross departmental team which analyzed, redesigned and implemented improved business processes for multiple service divisions, and back office support departments

   o	Project restructured case intake process resulting in 50% increase in profit and significant reduction in management effort in a division

   o	Project led to improved data capture to support future analytics services resulting in ability to sell new information products to existing clients

   o	Project reduced administrative support headcount and identified case load capacity by position for optimal billing

•	Led critical infrastructure update project to eliminate lingering issues in mission critical proprietary web application, including billing omissions and limited reporting capabilities, resulting in better cash flow due to reduced Days Sales Outstanding

•	Recommended and implemented changes to improve scalability of accounting and sales reporting processes

Production Support Manager

Falcon Solutions

Completely revamped all internal operating process from sales, purchasing and warehouse to accounting, HR and IT.  Led business and IT operations through 5 years of explosive growth to an eventual sale of the company.


•	Process improvements led to 66% reduction in support staff headcount on major accounts and also resulted in 25% improvement in warehouse throughput capacity.

•	Designed, Developed and Implemented:

   o	Inventory saleability analysis to provide rapid assessment of material up for auction

   o	In depth customer profitability analysis showing 20% of "top" customers represented break even or net negative business after properly applying support staff and direct overhead

   o	Custom application to extend order and shipment tracking capability of existing proprietary software

•	Designed processes and led team of 25 to complete 4 annual physical inventories covering nearly $5 million of inventory and containing over 15,000 SKUs

Manager of Operations & Director of IT

Ernst & Young

•    Responsible for assessing client’s systems for compliance with Sarbanes Oxley and SAS70 requirements. 

•    Worked with client leadership to convey findings concerning audit procedures and key controls.

•    Developed and maintained relationships with client staff.

Technology Auditor

Growth executive | Track record of scaling businesses | Successful sale to private equity | Doubled revenue through Pandemic years

I've built scalable business units from scratch, brought products and services to market in innovative ways and delivered exceptional financial results for multiple organizations.  In 2018 I was 1 of 2 BU leaders who were involved in marketing and selling Meridian Technologies to a private equity consortium.  After the sale I was asked to remain in a leadership role and continue scaling the business under the private equity group's parent brand.

Currently I lead over 250 people in multiple regional sales & client facing delivery teams across the commercial and government IT services sectors.  My focus is developing techniques, process and training to ensure scalable & repeatable sales growth.  Strong delivery leads to trusted relationships with clients, partners and our internal staff, allowing us to develop new go to market strategies and continued growth opportunities for everyone.

Looking ahead, I'm focused on a trajectory that includes leading progressively larger organizations, marshalling significant enterprise resources and throwing gasoline on the fire to scale sales organization through hyper growth.  Ultimately I'd like to position for a C-Suite role.

taplio

The Battle

Matt Brumberger

Rick Stengard

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?