Centered Performance

I help small business owners pinpoint the sources of their growing pains. Then, prioritize and take actions that support growth, empower employees, and shift cultures of constant fire fighting.

I design repeatable systems that let your company:
🔹Perform consistently with your values
🔹Save staff time and eliminate unnecessary investments
🔹Automate actions without removing personal connection
🔹Prevent surprises for you and your customers

Want to give your company the ability to focus on what matters?

Check out www.centeredperformance.com/systems-design or message me.

Chief Operating Officer

TechTBD

The natural growth of organizations means solutions are often created as a matter of necessity, reaction, and survival. Consistent performance and growth based on past urgent decisions is painful. Intentional, holistic design is critical to heal processes and technology so visionary organizations can keep creating what’s next for the world.

Serving international organizations through the Experience Design Lab.

Experience Design and Operations

Innovate! Perform. Excel. Elevate.

Strategic Planning and Execution:
Managed 1-year, 5-year, and 10-year strategic plans to focus investments, set performance targets, and balance staff bandwidth. Established integrated company scorecard to measure weekly performance and provide visibility into future risks. Facilitated relationship breakdowns and strong opinions of executive team members to forward company goals. Established communication and accountability structure with Director team to create consistent communication and promote company-wide transparency.

Internal Operations:
Restructured internal Contracts, IT, and Accounting departments to provide additional leadership which reduced errors and increased delivery team performance. Created company-wide recruiting process, including core values, that increased retention and onboarded incredibly talented staff. Drove successful adoption of corporate knowledge management system which became the singular view into company operations. This enabled the company to achieve CMMI Level 2, CMMI Level 3, and ISO 9001 certifications.

Delivery and Business Development:
Coached delivery Directors to discover new ways to manage challenging client, employee, and executive engagements. Built partnerships with client executives to stay aware of their needs and to act internally to fill any gaps in their customer experience. Accountable for the submission of $140M proposal and sold additional projects during key contract gaps.

Strategic Planning and Process Improvement:
Established a three-year roadmap to resolve process and capability gaps across each department. Provided structured analysis to determine best fit and value with platform vendors and custom options. Negotiated vendor contracts to achieve 40%+ license discounts. Focused on healing and enhancing processes to get the most benefit from technical solutions.

Innovation and Architecture:
Implemented Tableau as a self-service analytics platform that enabled executives and managers to see and understand financial, resourcing, and performance data that was previously unavailable. Created a centralized knowledge management system using Salesforce with integration to DocuSign to create visibility into company-wide day-to-day activities and workload, while retaining best practices and lessons learned. Rearchitected the Microsoft Dynamics data model to have it match how operations functioned.

Staff Engagement, Business Development, and Adoption:
Created a forum for discussing process breakdowns and desired improvements to give people a constructive place to voice pain points and provide input to solutions. Met with clients, prospects, and partners to demonstrate what was possible using solutions we had built to generate new sales. Established deeply trusting relationships across departments to have candid conversations, get support, and promote adoption of created tools and processes.

Director, Technology and Innovation

Solution Implementation and Client Engagement:
Architected, created governance, and led the development team for a 15,000-user Salesforce implementation, which eliminated legacy applications and modernized organizational capabilities. Implemented and maintained 15 cloud-based Salesforce, SharePoint, and Azure systems through agile practices. Participating stakeholder communities include the federal government, higher education, commercial real estate, finance, and involved major industry players such as Clorox and Walmart. Achieved 95% customer satisfaction across clients by balancing stakeholder needs with providing recommendations focused on long-term success and security, even when it seemed unfavorable.

Strategic Planning and Portfolio Management:
Implemented an integrated platform strategy for a major federal agency to consolidate legacy systems and practices. This strategy was the driving vision behind the decision to acquire Salesforce.com as an agency platform solution. Coached senior leaders on strategy and acquisition of Platform-as-a-Solution products, including negotiations of Salesforce license agreements to make sure purchases provided value. Created business cases for clients to request additional funding, enabling them to capture over $3M in additional budget for their initiatives.

Talent Development and Resource Management:
Grew a team of two into a team of 20 with a contract portfolio of $30M+. Created a 25-30% profit margin each year. Conducted ongoing manager training aimed at being authentic and direct to increase management skills beyond delivery. Reviewed more than 100 request for proposals (RFPs), maintained a 62% proposal win rate, and evaluated sub-contractor capabilities to meet proposal requirements.

Director, Cloud Advisory Services

Booz Allen Hamilton

- Co-created portfolio management methodology for US Army to evaluate value of investments in terms of capability provided
- Facilitated stakeholder sessions and training around creation/implementation of Probability of Program Success (PoPS) at US Navy System Commands
- Created MS Access prototype and led development team to create database tool for use in US Navy's acquisition programs to assess and report performance against mandated milestone requirements
- Crafted marketing presentations, identified and won business development opportunities, wrote technical proposals

Associate

How much longer can you tolerate being the one that holds your business together?

You have big plans, but you keep getting pulled away. 

You want to keep growing, but your staff keep telling you they’re “too busy.”

Now you're stuck solving low ROI issues.
Revenue growth is limited. 
Plans you have for expansion are paused. 

You’re frustrated and bored instead of lit up.

Visionary leaders of $2M - $10M service-based small businesses come to me to:
→ Get out of stagnation and back to growth
→ Cause employees to be fully accountable for their work
→ Systematize and automate operations
→ Do more without burning people out
→ Use data to understand company performance

I deliver:
→ A 75-factor audit that reveals core issues that hold your company back
→ A plan broken into 90-day chunks that have a measurable impact 
→ Systems, structure, and support to help get there

I’m not here to:
→ Pretend to know more about your business than you do
→ Automate everything with the promise your life will be magically better
→ Use a boilerplate, business book approach to “fix” your company

Some of my clients:
→ A wealth management firm that reduced staff workload and saw a dashboard of company metrics for the first time
→ A healthcare practice that created clear growth paths for employees, reduced payroll time, and freed up future profit
→ A residential painting company that reduced CEO workload by 10-12 hours per week
→ Another healthcare practice that productized their services for easier delivery, marketing, and sales leading to 2x revenue and 4x profit in 12 months
→ A pet care brand that created clarity across manager roles and accountabilities so they could expand to 4 locations

I’ve spent 17 years working with clients across 12 industries and can give you a starting point from what has worked to get you moving quickly. 

I use my experience in growing a business from $2M to $20M to help you achieve similar growth. I’ve helped organizations save 400,000+ hours of staff time, avoid $80M+ of unnecessary investments, and prevent 1,000s of customers from falling through the cracks. 

I’ve coached 200+ executives, managers, and staff which means you’ll be able to make the most with the resources you already have.

You don’t have to figure it out on your own and learn more the hard way. 

No one’s got time for that.

Ready to get out of the day-to-day of your business and go do the stuff that lights you up?

Shoot me a DM.

Matt Brumberger

Innovate! Inc.

• Spearheaded comprehensive quality management initiatives, resulting in the company's first-ever attainment of CMMI Levels 2 and 3, ISO 9001, ISO 20000, and ISO 27001 certifications
• Optimized business processes to enhance program delivery efficiency for a small government contractor, significantly improving operational performance
• Led a complete overhaul of accounting processes, resulting in a 90% reduction in outstanding invoices and improved cash flow
• Orchestrated the restructuring of the Contracts Department, implementing an outsourced expertise model that reduced costs and headcount while enhancing quality and capabilities
• Guided the HR Department through a critical personnel transition, ensuring continuity of operations and maintaining team morale
• Directed the implementation of robust IT Security practices, strengthening the company's cybersecurity posture
• Managed staffing contracts, overseeing employee placement and performance in line with client requirements and company standards
• Drove cross-functional collaboration to streamline processes, resulting in improved efficiency and customer satisfaction across all departments

Operations Manager

Perkowitz Family Holdings

• Manage and maintain a diverse portfolio of single-family and multifamily properties in the Washington DC, San Francisco, and San Diego areas
• Successfully executed multiple 1031 exchanges, strategically deferring capital gains taxes and optimizing portfolio growth
• Implemented property improvement strategies, enhancing asset values and attracting high-quality, long-term tenants
• Maintained a track record of stable, satisfied tenants through responsive management and proactive maintenance
• Achieved consistent revenue growth year-over-year
• Conduct thorough market analysis to identify lucrative investment opportunities in both single-family and multifamily sectors
• Develop and maintain relationships with real estate professionals, contractors, and property management services to ensure efficient operations
• Utilize financial modeling and ROI analysis to make data-driven investment decisions
• Stay current with local real estate laws, tax regulations, and market trends to optimize investment strategy

Residential Real Estate Investor

Landmark

• Led a team of over 200 staff, program leaders, and volunteers in delivering transformational education programs
• Orchestrated large-scale events and workshops, consistently exceeding attendance and satisfaction targets
• Developed and implemented marketing and sales strategies, resulting in a 25% increase in program enrollment
• Cultivated a culture of excellence and personal growth among staff and participants

Center Manager

Marketing Manager

Executive Assistant to the Chief Executive Officer

Broker's Conduit

Creative financing solutions from sub-prime, hard money, private money, super jumbo, to A/alt-A paper. Wholesale to Mortgage Brokers, we freelance for many different lenders to provide the solutions your clients need.

Account Executive

FastBizNet, Inc.

Marketing Services firm focusing on Internet based lead and revenue generation.

Partner & Co-founder

Cornerstone Brands

Developed and delivered on internet marketing results for catalog marketer divison, Smith+Noble. Moved from 0% online when started to 40%+ of the business online.

Internet Marketing Manager

Smith+Noble

Developed and delivered on internet marketing results for catalog marketer division of Cornerstone Brands, Smith+Noble. Moved from 0% online when started to 40%+ of the business online. (Same position with Cornerstone Brands, listed twice to facilitate search)

Media Master International

Taiwanese Distributor of Educational and Entertainment Software -- Disney, EA, Activision, among others

Product Manager

Quality Manager & Interim Director of Operations at Innovate! Perform. Excel. Elevate.

I am a seasoned operations executive and real estate investor with a proven track record of driving organizational excellence and fostering transformative leadership. With over two decades of diverse experience, I specialize in optimizing business processes, developing high-performing teams, and implementing innovative strategies across various industries.

In my current role as Quality Manager & Interim Director of Operations at Innovate! Inc., I've led the company to achieve CMMI Levels 2 and 3, as well as ISO 9001, 20000, and 27001 certifications for the first time. I've optimized processes across multiple departments, including accounting, contracts, HR, and IT security, resulting in significant cost reductions and improved operational efficiency.

As a real estate investor, I manage a growing portfolio of single-family and multifamily properties in the Washington DC-Baltimore area. I've successfully executed multiple 1031 exchanges, maintained high tenant satisfaction, and achieved consistent revenue growth outperforming market averages.

Throughout my career, I've demonstrated expertise in:
• Strategic Planning & Execution
• Quality Management & Process Optimization
• Change Management & Organizational Turnaround
• Real Estate Investment & Property Management
• Team Leadership & Development
• Customer Experience Enhancement
• Financial Analysis & Performance Optimization

My diverse background includes significant achievements in marketing, where I grew annual online sales from zero to $30 million in just three years at Smith & Noble, LLC. I've also held leadership positions at Landmark Worldwide, where I reversed declining performance and doubled program enrollment while increasing profitability.

I hold an MBA in Strategy and Leadership from the Drucker School of Management at Claremont Graduate University, complementing my practical experience with strong theoretical foundations.

My goal is to leverage my unique blend of corporate leadership and entrepreneurial acumen to drive sustainable growth and create new possibilities for organizations and individuals alike. I'm passionate about developing leaders capable of effecting meaningful change and elevating human potential.

I'm always open to connecting with like-minded professionals, discussing innovative business strategies, or exploring opportunities in operations management and real estate investment.

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The Battle

Matt Brumberger

Tom Perkowitz

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