Meagan Glenn

Founding Member

User Success @ Lavender | Mentor 🤝 | Helping startups create exceptional user experiences.✨

Ever shipped something you were proud of and then had no idea how to talk about it?

That was me. I built a portfolio during my job search and was too nervous to send it anywhere. Not because the work wasn't good. Because I didn't know if it would land.

Would a hiring manager see the impact? Would they get how I think? Or would they scroll past and forget me?

That's why Santiana and I built 𝐏𝐫𝐨𝐝𝐟𝐨𝐥𝐢𝐨™. We know what it's like to have great work and zero confidence in how to show it. Your work doesn't speak for itself. You have to translate it.

I'm also a fractional product lead for early-stage startups. I've helped teams increase activation by 92%, save 25+ hours a quarter in CS workload, and build roadmaps tied to revenue.

And I cohost 𝐓𝐡𝐞 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐏𝐢𝐯𝐨𝐭, where we talk to PMs about pivots, lessons, and the stuff that doesn't make it to the highlight reel.

If you're a PM figuring it out or a founder in the weeds, my DMs are open.

📧 meagan@prodfolio.io
🔗 justfractional.co | 🔗 prodfolio.io

Senior Program Manager, Success and Product 

𝐏𝐫𝐨𝐝𝐮𝐜𝐭:
Focusing on customer feedback to shape our product roadmap. 
Collaborating closely with engineering and design to guide product development.
Monitoring product performance and refining the product to meet customer needs.
Goal = build a product our customers want! 

🏅 Milestones 
⚡️ Created a quarterly Gantt chart for Product initiatives 
⚡️ Co-led a daily standup initiative to increase communication and efficiency
⚡️ Worked with the team to user-test a new design system
⚡️ Conducted user interviews and live testing 

𝐒𝐮𝐜𝐜𝐞𝐬𝐬:
Leading a team of CSMs and Success Specialists. 
Helping to develop new strategies, increase retention, and reduce churn. 
Oversee CS Ops.
Goal = keep customers, build new processes, and expand key accounts.

🏅 Milestones 
⚡️ Led the implementation of a CSP, Vitally (In progress)
⚡️ Merged a CX/CS team to create one aligned department
⚡️ Led a daily standup initiative to increase communication and efficiency
⚡️ Developed a Sales > CS handoff process that includes collecting success metrics

Meagan Glenn 💜

New year = new website. 

Between the podcast, Prodfolio, and fractional work, I finally built a proper LP for the work I love most: fixing activation problems.

Here's what's there:
↳ A free activation playbook I actually use (ungated)
↳ Free activation audits (ongoing, but limited spots for Q1)
↳ Hands-on help, I'm taking 1-2 new fractional clients over the next 90 days

So if you're a seed to Series A founder (or even pre-revenue, I like messy stuff) and you're losing users after signup, check it out. 

👉  https://justfractional.co/

fractional product lead | cofounder @ prodfolio.io | cohost @ the product pivot | helping PMs tell their stories

🚨 New feature for Prodfolio™ users! 

We just launched analytics so you can stop guessing what's working.

Here's what you can track:
- Which case studies get the most views (lead with those in interviews)
- Where traffic comes from (double down on what's working)
- What actions people take (resume downloads, email clicks, video plays)
- Week-over-week trends 

Our goal is to make this an actionable resource for you. 

If one case study is getting 60% of views, that's your new opener for "walk me through your work." If LinkedIn is your top traffic source, lean in. 

Your portfolio now talks back. 😉

We'll be collecting feedback over the next few months while this feature is in beta. Join Prodfolio for free to test it out!

#pmportfolio #productmanagement

One of the biggest reasons Santi and I started Prodfolio was the fear that came with sharing a PM portfolio.

The work of a PM is rarely linear, visible, or easy to communicate and we all suffer from imposter syndrome. Yeah, even the VPs.

When I was trying to share my portfolio back in 2024, I was shitting bricks thinking about someone reading it. Even worse, I got ghosted the one time I shared it with a hiring manager.

I never wanted someone else to feel that way, so it's something I've kept top of mind as we've continued to build.

This week, I've had over 100 views on my personal portfolio. I haven't felt scared or embarrassed looking at that number. It actually fills me with joy.

Anyway - mini rant but was excited this morning when I looked at my stats and felt good. More good things on the way.

✌

Apollo.io

Onboarding Manager

Wizards of Ops

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Member

Catalyst Software

Customer Success Coach

Chili Piper

- Owned BoB of >80 Mid-Market customers with highly technical needs above 1M ARR
- Achieved a >90% retention rate for 3 continuous quarters by driving and improving customer adoption, growth, and expansion
- Proactively raised escalations/blockers to appropriate team members and proposed solutions
- Worked closely with Product and R&D to report track, and manage bugs, incidents and enhancements
- Maintained deep knowledge of the sales industry including, Hubspot, Salesforce, Salesloft, and Marketo
- Provided live technical troubleshooting and ensures excellence in delivery on a daily basis

Mid-Market Customer Success Manager

Managed a team of highly technical CSMs by conducting weekly 1:1s, enablement sessions, and team meetings 
- Created and adjusted playbooks, rules of engagements, and cross functional team interactions for the customer success team
- Authored internal and external collateral improving the efficiencies of onboarding, growth, and retention of Chili Piper
- Implemented Zendesk of a pooled support level, introducing new workflows to the Pooled CS team reducing TTV for customers, churn rate, and improved adoption by 10% for lower tier customers.
- Reported on and analyzed data to track performance, progress, and celebrate wins on a team level
- Co-set quarterly forecasts, targets, and commission compensation with the Sr. Director of Customer Success

SMB Customer Success Team Lead

Co-owned a Pooled BoB of over 3000 accounts
NRR - 88% QoQ
Onboarded all new customers <10K ARR

This role required me to thrive wearing multiple hats including; onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process.

SMB Customer Success Manager

Wonderlic

- Achieved a 100% retention rate for 2 continuous quarters by driving and improving customer adoption, growth, and expansion
- Authored internal and external collateral improving the efficiencies of onboarding, growth, and adoption
- Owned and managed Intercom, created workflows and implemented the tool for all CS

Customer Success Advisor

State Farm ®

- Reported and tracked key customer metrics in SFDC
- Created workflows and process updates in SFDC
- Developed an in house up-sell workflow to improve the company BoB by 15% QoQ
- 150% Quota attainment for 4 consecutive quarters
- Updated and maintained website
- Fully licensed in Life, Health, Auto and Homeowners Insurance

Account Manager

Mansfield University of Pennsylvania

- AMGA Top Rope and Lead Instructor Certified
- Led weekly 1:many training sessions
- Head instructor for outdoor ropes course
- Trained all new employees and certified them for Top Rope and Lead climbing
- Maintained inventory

Head Climbing Instructor

US Army

- Maintained >$10M in equipment
- Tracked inventory worldwide
- Trained all new service members in my squad
- Scheduled and managed all weapons based training events for entire battalion

taplio

The Battle

Meagan Glenn 💜

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The Battle

Meagan Glenn 💜

Kate Herget

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Meagan Glenn 💜's LinkedIn Performance

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