Melina Panetta

Operator → Modern Founder | I help Directors & VPs extract their “invisible genius” into a premium advisory business | Zero to validated in 10 weeks | Ex-Oracle, Workday, HP | 115+ Clients served

I help Corporate Directors & VPs launch six-figure advisory businesses alongside their 9-5 without alerting HR or burning out.

On paper, you’ve won.

You have the Director or VP title. You have the stock options. You have the respect of your peers.

But let’s be honest about the cost.

You're trading your life for a paycheck. 
You're answering emails at dinner. 
You're squeezing your "real life" into two days a weekend.

You're rich in money, but you're poor in time.

I know this because I lived it.

I spent 25 years leading $150M+ sales teams for Oracle and HP. 
I had the $100K bonuses and the "perfect" career.

But I realized I didn't own my success. I rented it.

So I left. 

I didn't retire. I just changed the business model. 

I stopped selling my time to a corporation and started selling my wisdom to the market.

Now, I travel extensively, spend time with my family, and work on my terms. 

And I help high-performing leaders do exactly the same.

Your experience is an asset--but right now, you are selling it at a discount.

I help you install the Modern Founder Method™ - a 10-week operating system designed to take you from overworked operator to validated founder. 

We build your new chapter on three pillars: 

🛠 Pillar 1: Capacity Engineering 
Reclaim 25–30% of your week using the "CEO Operating System." 
We stop the leaks so you can work on your future, not just in your current role. 

💎 Pillar 2: Invisible Genius Extraction
We pull the IP out of your head that you’ve normalized for 20 years. 
We package your worldview and "Edge Advantage" into a Category-of-One premium advisory offer with a clear ROI. 

🚀 Pillar 3: The Authority Operating System 
Install a repeatable 90-minute daily routine. You’ll learn "Safe Signaling" to build a presence and drive high-ticket leads without raising red flags at your current job. 

You don't need to start over. You just need to package what you already know. 

The Track Record:

Ex-SaaS Sales Director (Oracle, HP, Workday) 
Italian-American dual citizen (Living the lifestyle I teach)
115+ Founders guided to freedom 

👇 Ready to own your time?

1. Download the free Modern Founder Guide in Featured. 
2. DM me "READY" to discuss the next cohort.

Certified High Performance Mentor

I help leaders build systems for high-performance living. 

Whether you want more free time, meaningful work, or optimized health, creating systems will help you realize your full potential...and more.

I've read over 500+ books, spent tens of thousands of dollars working with high-performance coaches, and untold hours discovering personal systems.

It is a skill you can learn so that you can connect to your true purpose and reach your goals without indulging in the unhelpful BS that has been keeping you stuck.

Decide today to start getting the results you want in life.

Get in touch:

📧 melina@melinapanetta.com
☎️ https://calendly.com/melinapanetta/discovery

The most powerful pivot in your career can feel like failure at first.

Because you’ve been trained to measure progress one way:

Title up.
Money up.
Responsibility up.

Image credits go to 𝗔𝗹𝘃𝗶𝗻 𝗛𝘂𝗮𝗻𝗴. 

And when those boxes are checked, 
your brain assumes you should feel satisfied.

But high performers run into a weird moment.

Everything looks good.
And something still feels off.

Not because you’re ungrateful.

Because you’ve been collecting wins without checking alignment.

New title. Quick high.
Promotion. Quick high.
Big deal. Quick high.

And then one day, the highs stop hitting the same.

So you do what successful people do.

You push harder.

And that’s when the spiral starts:

You start calling your own success “not enough.”
You feel behind even while you’re ahead.
You wonder what’s wrong with you.

Nothing’s wrong with you.

Your external success just outpaced your internal truth.

A pivot isn’t a failure.

It’s what happens when a smart person finally admits:
“This path isn’t mine anymore.”

Here’s the actual pivot cycle I see in senior leaders:

You hit the “why do I feel like this?” moment
↓
You stop pretending it’s fine
↓
You identify what you actually want now
↓
You rebuild your definition of success
↓
You adjust your direction
↓
You move forward with clarity, not performance

If this is you, I’m hosting a free interactive workshop to help you identify the gap.

Check it out here: https://lnkd.in/dM_Ru-VZ

Are you chasing your goals.
Or someone else’s definition of success?

🔔 Follow Melina Panetta for more on defining success on your own terms.
🔁 Repost if someone you care about needs this question today.

Modern Founder Method™ | I help overworked Directors & VPs build 6-figure advisory practices without burning out | Reclaim 25-30% of your week in 10 weeks | Ex-Oracle, Workday, HP | 115+ Founders served

Devexperts

1. Service Delivery Management:
Ensure compliance with the procedures, instructions, KPIs, and support contract commitments,
Lead an onboarding process of the client during the production launch,
Communicate with the client via telephone, e-mail, or IM to report the current status of the issues,
Oversee the resolution of major incidents, ensuring timely communication and resolution,
Take responsibility for completing the support contract conditions.

2. Process management:
Organize and supervise giving estimations, planning and executing maintenance routine operations & project development tasks in frames of the support team,
Manage the process of investigation of the technical issues;
Manage tasks related to the bug fix of the product.

3. People management:
Manage a project support group in the Maintenance and Support department,
Organize and manage the workload of the team and their backlog.

4. Service Improvement:
Identify opportunities for process improvements and implement best practices to enhance service delivery,
Identify opportunities to enhance the teams' active monitoring and reporting,
Report on key performance indicators (KPIs) with the required stakeholders.

Service Delivery Manager

Philip Morris International

- Lead the operational support for B2C and global communication areas, managing services across 60+ countries in all continents.

- Act as the primary point of contact (SPOC) for key market stakeholders, handling escalations, delivering periodic reports, and aligning expectations to ensure customer satisfaction.

- Drive continuous service improvement by implementing automation solutions, reducing support costs, and optimizing performance for end users.

- Define and monitor critical KPIs including SLA, SLO, aged incidents, MTTR, and NPS to maintain high service standards.

- Enhance Mean Time to Resolution (MTTR) and boost Net Promoter Score (NPS) by applying customer-centric principles and improving support strategies.

- Oversee support for complex solutions involving multiple systems (Salesforce, AWS, SAP, Adobe, Twilio, azure, ...), ensuring timely responses and resolutions.

- Provide functional advice and training for new market onboarding, ensuring smooth transitions and service continuity.

- Manage vendor service quality, establish effective reporting mechanisms, and maintain clear communication with internal stakeholders.

- Lead production support onboarding for new teams, ensuring operational readiness and process alignment.


Key Achievements:

- Reduced incident resolution time by 30% through proactive issue management and automation.
- Improved NPS in 40 pp by implementing feedback loops and customer-first support practices.

Senior Service Delivery Manager

Retail Consult

- Led the Service Management practice, standardizing the SDM processes by developing a customized way of working based on ITIL 4.

- Established a Shared Services structure to provide centralized support for multiple clients, improving efficiency and cost management.

- Managed B2B customer relationships across EMEA and Asia, overseeing account revenue, margins, and customer satisfaction.

- Lead pre-sales efforts for new support accounts, estimating effort and cost, preparing SOWs, and presenting tailored service solutions to potential clients.

- Supervised end-to-end support operations, ensuring incidents, requests, and problems were effectively handled via ITSM tools like ServiceNow.

- Developed and maintained service reports, monitoring KPIs such as SLAs, MTTR, and NPS, and delivering insights to clients.


Key Achievements:

Increased client satisfaction by 25% through enhanced service procedures and KPI management.
Successfully onboarded multiple large-scale clients, ensuring seamless transitions to support.
Implemented a centralized support model for retail and supply chain clients, optimizing operations and reducing downtime.

Head of Service Delivery Management

- Managed a high-profile support account for a major British e-commerce retailer, ensuring a smooth transition from project to support phases.

 Supported testing and post-go-live stabilization, producing detailed service procedures and runbooks.

- Regularly discussed SLAs and generated periodic reports to monitor and optimize KPIs.

- Played a critical role in establishing a Shared Services structure, centralizing support for retail and supply chain clients.

- Collaborated with client stakeholders to ensure service alignment and continuous improvement.


Key Achievements:

- Reduced post-go-live issues by 30% through effective knowledge transfer and documentation.

- Improved operational efficiency for retail clients through centralized support and proactive problem management.

Logic Information Systems

- Established a Shared Services support structure to manage multiple retail clients, streamlining operations and reducing costs.

- Managed the pre-sales process for B2B support accounts, estimating costs, preparing SOWs, and presenting service proposals.

- Provided Oracle Retail support to a travel retail client across Brazil and Italy, focusing on merchandise, fiscal, and planning modules.

- Led a 14-member support team, across Brazil and Portugal, ensuring high-quality service delivery.

- Played a pivotal role in migrating the ITSM tool from Redmine to ServiceNow, improving incident handling and reporting.

- Presented weekly progress indicators to the account manager, showcasing account evolution and service improvements.


Key Achievements:

- Improved client satisfaction by reducing incidents by 15% through process improvements.
- Migrated ITSM tool to ServiceNow, streamlining incident and knowledge management.
- Implemented a support structure for large retail clients, ensuring scalable and efficient service.

Senior Service Manager

- Managed Oracle Retail support transitions, setting up initial support processes and defining team sizes and scopes.

- Established initial knowledge bases and managed the first six months of support for new accounts.

- Played a key role in establishing centralized support processes for multiple retail clients.



Key Achievements:

- Ensured smooth service transitions for multiple Oracle Retail clients.
- Enhanced support scalability through the implementation of centralized knowledge management.

Service Transition Manager

- Delivery Manager for Oracle Retail support and development for Latin America's largest e-commerce company.

- Supported ORMS and ORFM modules, developing enhancements to meet the growing demand in a dynamic market.

- Contributed to the development of a Shared Services support model to handle multiple retail accounts efficiently.


Key Achievements:

- Successfully developed improvements that absorbed a 40% increase in system usage.
- Streamlined support operations for large retail clients, ensuring continuous service improvement.

Service Manager

Wipro Technologies

Three years of experience in Application Support and Maintenance. Experience with management, support, development, and Maintenance of Oracle Retail. I participated in a project supporting Brazil's most prominent e-commerce retailer.

Oracle Retail Senior Consultant

I Help IT Company Leaders Transform Their LinkedIn Profiles into Client Magnets | 7 x LinkedIn Top Voice

I am an accomplished Senior Service Delivery Manager with a strong track record in IT operations management and vendor management. With years of experience leading large, cross-functional teams in the delivery of high-quality IT services, I specialize in optimizing service operations and enhancing vendor relationships to consistently meet and exceed SLA and KPI targets.

In my career, I’ve successfully overseen global IT operations, managing multi-vendor environments and ensuring seamless integration across multiple platforms such as Oracle, Salesforce, and AWS. My expertise in vendor management has been instrumental in negotiating service contracts, driving performance improvements, and implementing cost-saving initiatives through automation and streamlined processes.

A key focus of my work has been aligning service delivery with customer-centric metrics such as Net Promoter Score (NPS) and Mean Time to Resolution (MTTR), ensuring that both operational efficiency and customer satisfaction are prioritized. I have led the development and implementation of ITIL and ISO 20000 service management practices, driving operational excellence and boosting team productivity.

With extensive experience managing global service operations and large teams across multiple regions, I excel in high-stakes environments that require quick decision-making and a focus on results. My ability to deliver consistent service quality, while maintaining strong vendor partnerships, makes me a valuable asset in any organization looking to optimize its IT service delivery.

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