CAFCU

Vice President Business Development

Vice President Branch Operations

Vice President Risk Management

Real Estate Lending Manager

Member Solutions Manager

Lending Supervisor

Loan Officer

LSI (Lending Solutions, Inc.)

Positions Held:
Senior Loan Officer
Loan Officer

Senior Loan Officer

HealthCare Associates Credit Union

Home Equity Loan Officer

Unbreakable. 🦋 Live your best life and be kind along the way! Live with intention and authenticity!

I am currently seeking a new career opportunity with an organization who aligns with my core values of integrity, kindness, and authenticity. 

Although my career to date has been in the financial services industry, I am open to exploring new possibilities which incorporate my passions and leverage my strengths, my skill sets, and my natural abilities. 

For more than the past 18 years, I was grateful to have worked at CAFCU, a not-for-profit credit union headquartered in the Chicagoland area. I believe in the credit union movement of “people helping people” by spreading knowledge about financial wellness to others. 

In my most recent role, I was responsible for executing strategies and coordinating efforts pertaining to Business Development for 20 branches throughout the United States. During my tenure, I was fortunate to work in several departments including Business Development, Branch Operations, Risk, Real Estate, Member Solutions and Lending. 

As a former member of Senior Management, I was highly involved in helping to execute and achieve the Strategic Initiatives for the organization. I was also a founding member of the Employee Engagement Committee, a member of the organization’s Rate Committee, and a member of the Membership Committee. I received the President’s Award for managerial excellence in 2013.

My personal platform is living life kindly, authentically, and with integrity. Kindness is free and contagious—and so simple to do! It breaks down barriers that exist amongst us all. It’s okay that we are different—we should each be our authentic selves—but we must find a way to coexist. 



Melissa Christian

•	Managed daily public-facing operations, including processing cash and check transactions and handling customer inquiries.
•	Certified in lending for multiple loan types, including credit cards, payroll, short-term, long-term, vehicle, and lines of credit.
•	Conducted fraud prevention and credit reviews to ensure compliance and mitigate risk.
•	Audited branch operations, reviewing loans, cash drawers, and vault balances for accuracy and compliance.
•	Promoted branch growth by attending local events and collaborating with area businesses to provide financial solutions for their employees.

Branch Manager

Assistant Manager

Member Service Representative

•	Interacted with the public daily, processing high-volume cash and check transactions.
•	Managed weekly ATM balancing, ensuring accuracy and operational efficiency.
•	Consistently achieved sales goals while managing transactions across two drive-through windows.
•	Trained in fraud prevention techniques to safeguard customer assets and mitigate risk.

Teller

Checksmart

•	Leveraged strong interpersonal skills to engage with the public daily while managing high-volume cash transactions, processing various loan types, and conducting daily outreach calls. 
•	Gained skills in tax preparation, earning recognition as the top performer in tax processing.
•	Served as the Insight and Phone Shop Captain, leading key office initiatives.
•	Initiated office supply orders to maintain inventory and operational efficiency.

Customer Service Representative

Branch Manager with extensive experience working within a variety of financial and banking settings, including loan origination, underwriting, credit analysis, and lending while maintaining a consistent emphasis on customer service. Dedicated leader skilled at supporting strategic planning initiatives and positioning teams for success with hands-on training and coaching. Highly-motivated professional with a proven ability to drive consistent business development within fast-paced, customer-facing environments. 

Key Skills: 
Lending
Finance & Banking
Loan Origination
Account Management
Underwriting
Financial Analysis
Business Development
Customer Service
Relationship Building

taplio

The Battle

Melissa Christian

Crystal Ambrose

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