bettHR

bettHR: Solving your HR problems through connection and engagement.

Data-Driven HR
Data and metrics drive every business, including a high-functioning HR department. Knowing the data-story behind your HR activities is not only critical to earn your seat at the table, but also allows HR to be a part of the overall strategy. Tracking the right metrics and being able to tell the story behind the data and how the data is tied to the overall mission, makes HR indispensable.
HR metrics evaluation that take what you’re already tracking, to the next level
• Data strategy to maximize HR activities and solutions
• Datafication of HR – determining the best metrics for your HR team to track and how to implement and incorporate those metrics into your daily HR activities
• Storytelling for HR – taking your data from numbers to actual results

Impactful Employee Experiences
Your employees receive so many communications on a daily basis – are the important messages getting through? Having an employee communication strategy that focuses on reaching your entire employee population – multi-generations, various channels, personalized messages, will ensure your HR change management activities are successful.
• Customized employee communications campaign strategy
• Change management strategy and tactical implementation 
• SharePoint and web service solutions that maximize your budget, reach and value

Communicate Your Total Rewards
Being able to share your unique culture, rewards, benefits, and opportunities to external candidates and internal employees, will continue to provide you with a strategic advantage in retaining and engaging your top talent.

• Open Enrollment strategy and tactical implementation – customized strategy to reach your entire employee population
• Total Rewards strategy evaluation and creation ensuring the goals of your program are being met 
• Web solutions to communicate your total rewards to internal and external audiences

Managing Director, Lead Consultant - Human Resources Solutions

Forbes Human Resources Council

Member of the Forbes HR Council: 2019, 2020, 2022, 2023

Member

Conduent HR Services

• Led benefits communications strategy and associated deliverables for over 45 clients in various industries including Aerospace, Automotive, Business Processing, Luxury Home, Telecommunications, Publishing, and more. 
• Created communication strategies and tactical materials that supported each client’s unique culture, company brand and internal communications voice, to influence their overall benefits and wellness strategy, showing an ROI for their benefits administration spend. 
• Participated in the sales and RFP/RFI processes, representing benefit communication capabilities (administrative and strategic) – created enhanced sales materials, attended sales meetings for new and existing clients. 
• Developed standardized templates and off-the-shelf communications for large-scale projects to be used enterprise-wide. 
• Directly managed the Open Enrollment and wellness communication strategy and tactical deliverables for large-scale clients. Tactical delivery included project management, vendor coordination, writing, editing and designing materials, and client engagement. 
• Brought technology capabilities and skillset, to create new sales and upsell opportunities for solutions including microsites/eguides, videos, audiocasts, and more, ensuring more channel availability, deliverability and usage for client-focused solutions. Designed, coded and managed all microsites across the benefits administration business. 
• Designed and managed the migration on the employee intranet portal for the Xerox to Conduent split, impacting 90,000 employees and created Recruiting EVP for Xerox to Conduent split – including strategy, blueprint, talk tracks, social media strategy and assets.

VP, Strategic Communications, HR Services

American Red Cross

Launched HR Communications as a strategic function across the American Red Cross (approx. 25,000 employees).

Created HR Communications strategy and standards including sub-strategies for Annual Enrollment, Wellness Campaigns, HR projects. In addition to creating the strategy, also wrote, edited, designed, distributed, etc. all messaging for HR-related programs and projects. 

Key Accomplishments Include: 
• Increased engagement during Annual Enrollment, during a passive enrollment year, while saving the company a significant amount of money (upwards of $500k)
• Creating a standard process to message to various organizations
• Implemented new HR metrics - both in tracking and analyzing, showcasing value on various HR and Communication activities
• Created, designed and maintained an external website for Total Rewards

Director, HR Communications & Policy

Abbott Vascular

Responsible for the diagnosis, development and delivery of HR strategies, programs and services that influence and drive the needs of the respective business supported. Ensured strategies  were incorporated and are consistent with divisional/corporate values, sound and ethical business practices, and incorporated Abbott HR practices that support the long-range business plan for the client areas supported. 

Managed the delivery of HR services across a major segment of the business. Acted as the face of the business to HR and the face of HR to the business; act as a liaison between the business and corporate HR. Provided HR expertise to business strategy and consulting on a variety of HR functional issues.

Managed clients and programs of the HR Communications plan. Operated in a consulting role to HR and business unit personnel, delivering strategic communications counsel and project plans that support the HR long-range plan, core initiatives, overarching message platforms, and global HR Communications planning and implementation.

Senior Manager, Business HR & HR Communications

Niche Media

Responsible for recruiting, benefits administration, employee relations, compensation, new hire process, training, performance review process for 300 employees in various locations across the U.S.

Provided overall leadership and direction to all employees; implemented best practices for employee relations, recruiting, internship program, employee files, benefit administration, performance management, new hire process, and management training as identified.

Director, HR (generalist role)

American Express Publishing & American Express Business Travel

Spearheaded and launched a new employee communications department with the mission to create a centralized system of internal communications as well as other employee programs.

Designed and developed employee engagement programs including training, compensation, PMP, recognition, awards, career and succession planning programs.

Created HR Communications strategic plan, tools, processes, messaging.

Manager, Employee Communications

Time Inc.

Pitched national and regional electronic and print publications and media, to secure national placement of press releases, Money articles, and Money editors/writers.

Developed and facilitated employee events with themes based on information from the pages of the magazine.

Senior Publicist (contract)

HarperCollins Publishers

Publicity/Marketing

Employee Experience & Engagement Leader | HR Communications | Speaker | Author | Forbes HR Council

You’re an HR leader delivering exceptional HR, but your team is stuck doing tactical HR work or focused on employee engagement instead of the things that actually moves the needle. 

Let’s fix that. 
👇

Without being intentional in the employee experience you’re creating, you’ll never be able to focus on the right HR strategy to shift your company’s culture, retain key talent, and increase employee engagement. 

That’s the power of the employee experience. 

Creating continuous positive touchpoints for your employees, to build a stronger relationship with your company – while also loving the work you’re doing. 

There’s a time and place for tactical and compliance-driven HR activities, but that shouldn’t be all your team does. 

In fact, if that’s the case, each day you’re losing your HR credibility and the opportunity to showcase the ROI your team can have on the organization. 

That’s where I come in. 

The quickest way to increase employee engagement and have employees living your stated company culture is to create an intentional employee experience across all your HR activities, projects, programs, and tech. 

I’ll support you in uncovering the various gaps your employees are experiencing on a daily basis that has generated increased engagement by more than 35% consistently, created inclusive cultures focusing on retaining talent, and helped hundreds of HR leaders fall back in love with their career. 

If you’re an HR leader and you want to: 

▶️ Get off the tactical HR hamster wheel
▶️ Focus on strategic HR work that makes a significant impact to your employees
▶️ Create a work culture where people want to show up
▶️ Write employee communications that have your employees taking action

Email me at hello@bettHR.com to see how we can partner together to create impactful employee experiences that drive real engagement.

Melissa Anzman, MBA, CC

Nikki Hill

Nikki Hill Coaching & Consulting

Leadership Development Coach & Facilitator

Fortnum & Mason

Learning and Development Manager

London Stock Exchange Group (LSEG)

Senior Associate, Early Careers Programme & Development

Pret A Manger

Learning and Development Manager (Support Centre)

Group Transformation - Talent Assessor / Programme Manager

CareerBreak

Career Break - Travel

Burberry

- Talent lead for the Europe, Middle East, India and Africa region - c.3,000 employees, approx 90% retail

- Managed end-to-end Talent Cycle: six monthly review, calibration, TNA and development planning, next steps for Top Talent individuals

- Facilitated sessions on political and emotional intelligence and reputation building with Leadership Council - top 50 HiPo Senior Mangers globally

- Coached 10 members of Leadership Council on a quarterly basis (1:1), focused on embedding learning and progressing against personalised development plan

- Created blended learning content for retail manager development including ‘workplace learning’ exercises for individuals and their managers

- Weekly delivery of face-to-face workshops on range of topics: e.g. Communicating and Influencing, Project Management,Embracing Change, Managing Your Energy

Talent Manager, EMEIA

- Evolved Emotional Intelligence workshop to include digital learning pre-work and increased development planning 

- Delivered 2 x two-day programme events in Shanghai and 7 x half-day workshops in HK

- Weekly delivery of face-to-face workshops on range of topics: e.g. Communicating and Influencing, Project Management, Embracing Change, Managing Your Energy

- Continued ownership of Graduate and Retail Management Programmes

Talent Development Manager

- Retail Management Programme: stakeholder management up to regional COO level; overall ownership of design and delivery of 7 x two day Master Classes, and assignments across retail and head office teams; continuous evolution of content, structure and performance metrics; expanded geographically to include London and Singapore

- Established new 18 month Graduate Programme for Merchandising and Planning teams: recruitment campaign; assessment centre design and execution; extensive stakeholder management including Directors, VPs, SVPs and Chiefs; design and delivery of two-day Launch Event and month-long Onboarding Speaker Series; assignment content; quarterly 121 meetings with graduates

- Managed mentoring process across all HiPo programmes; arranged development session for mentors from external expert; expanded offering to targeted ‘transitioning’ populations

Talent Development Advisor

- Co-created Burberry’s first Retail Management Programme: initial cohort included participants across China, Korea and HK

- Regional lead for Talent Review process; 9 box ratings for all employees at manager level and above across seven countries (HK, China, Korea, Japan, Taiwan, Singapore, Australia)

- Created mentoring support materials and established formalised process for matching for global HiPo leadership programme (Leadership Council)

- Facilitated L&D workshops face to face in Shanghai and regionally via VC

Talent Advisor, China

- Initial 3 month secondment to China extended to 2 years, with promotion to Advisor half-way through.  

- Onboarding for new starters, including creation of individualised induction schedules

- Liaised with HR teams across regions to standardise HR forms, documentation and processes

- Maintained HR records including organisation charts and performance reviews; collated personnel details, talent management and L&D information for regional and corporate HR teams

- Created job descriptions for vacancies in line with corporate and regional standards

- Supported on ad hoc projects including Beijing regional offsite, Icon Awards and VIP visit

HR Coordinator

Employer brand:
- Organised and hosted 8 university visits to our global headquarters for 150 students

Leadership Council (HiPo programme):
- Provided logistics and operational support for bi-annual global events for future leaders

Talent Management:
- Maintained records for high potential managers and reported on promotions, global / departmental moves and attrition on a monthly basis
- Prepared for CEO Talent reviews including maintaining records on senior team members and high potential individuals for all regions and functions

Talent Management Assistant

CIPD

- Designed and executed research project on attracting talent 

- Obtained quotes from specialist market research providers for an online questionnaire; negotiated prices and services to achieve a 13% discount 

- Designed questionnaire; analysed results (400+ pages of data tables and 100+ pages of verbatim responses); presented headline findings at an internal team meeting, wrote and edited report including practical recommendations

HR Practice Development Intern

Newsquest Specialist Media Ltd

- Rotated around B2B Financial magazines (Insurance Times, The Fund Business, Engaged Investor) and across editorial, sales and events departments.	

- Articles published in Insurance Times and Engaged Investor, including an 800 word feature on pension trustees.

Publishing Intern

Remedica Medical Education and Publishing

- Administrative support to Medical Journals editorial team.

- Communicated with authors, editors and editorial advisory board, and identified suitable professionals to review future articles.

- Fact-checking & formatting articles, updating databases.

Office Assistant

Are you a senior leader, about to embark on an ambitious change programme?

Do you have a new strategic vision that requires a shift in how your teams work together? 

Are you facing a mix of engagement, commitment and perhaps even capability levels for the journey ahead?

Would you like a proactive, high performing team who are overcoming obstacles with you - not battling *you*?

Is it important to have accountability, not excuses; a drive to find solutions and mitigations rather than piling on the problems?


If so, I can help.

As an executive coach, I act as an external thinking partner in service of delivering sustainable change across the business.  

Meeting regularly over a 6-12 month period, you get tailored support that goes beyond simply the design and launch stages of your transformation - maintaining momentum through the challenges of implementation and embedding, where even the best laid plans can falter and fizzle out.

Working together, you won’t be alone as you:
- Hold yourself and others accountable to agreed commitments
- Problem solve unexpected setbacks
- Connect across departments to ensure joined up decision making
- Enhance relationships in all directions through open conversations 
- Leverage strengths within your team, as well as supporting stretch for growth 

As you go from design to execution and optimisation, you will have an impartial partner to help you consider multiple perspectives, think through options and decisions, and strengthen your own leadership style.


Why me?

I’m not just here to help you create a shiny vision, leaving when energy and inspiration is at a high.  I’m here as you get through the ‘messy middle’ and out the other end, cementing the impact so that your vision becomes a reality, and you get the benefits you came for.

As an external partner, I’m not a part of the system that you are working within - I can see it more objectively, surface hidden assumptions, and operate with the headspace to prioritise your needs.

I’ve spent my 14 year career developing individuals and teams in organisations experiencing wide-scale change, across industries as varied as luxury fashion, telecoms, food retail and financial services.

And my hands-on experience is bolstered by professional qualifications: from an MSc in Organisational Behaviour and ICF accredited executive coaching training to a range of psychometric tools that support self-awareness.  

If you want to enhance team effectiveness as you head in a new strategic direction, get in touch to see how we can best work together.

taplio

The Battle

Melissa Anzman, MBA, CC

Nikki Hill

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