LeadingLight Services

Business Owner

CDK Global

As a Global Delivery Manager, I have experience in coordinating cross-functional teams to ensure on-time delivery of services to customers in North America.
I have a proven track record of successful global delivery management and stakeholder engagement with fiscal prudence.

Sr. Manager

ADP India Pvt. Ltd.

I have experience in deploying SaaS products for a variety of customers in North America.
This includes managing the entire deployment process from design and development to testing and launch.
I have experience in configuring and setting up SaaS products, as well as troubleshooting and resolving issues that arise during deployment. 
Additionally, I have experience in working with cross-functional teams, including development, sales, and customer success teams, to ensure successful deployment of SaaS products.

Deputy Manager

MJTNJ

Developed Credit Score application for AT&T for Sundial marketplace.
Developed Noble Drilling Operations Report for Oil rigs.

Programmer Analyst

Dataware Infosystems

Design and developed Crew utilization application for Railways.
Design and developed Order processing application for Manufacturing unit.

Software Programmer

Visibility strategist helping B2B SaaS Founders build audience & thought leadership in 90 days | V.I.S.I.B.L.E.™ Founder framework | Premium ghostwriter

I help B2B SaaS Founders build an audience and establish thought leadership in just 90 days.

Many SaaS founders struggle with a lack of visibility and audience engagement, making it difficult for their products to gain traction. It's frustrating when you know you have a great solution but no one seems to notice.

I tackle this issue with my V.I.S.I.B.L.E.™ Founder Framework, providing a structured approach that effectively boosts your visibility and authority in the market.

Results I've delivered:
• Helped multiple SaaS founders increase audience engagement in 90 days.
• Enabled clients to establish thought leadership, resulting in inbound leads.
• Developed brand authority assets that improved client visibility.

DM me "VISIBLE" to learn more!

Melvin Mamidi

Astreya

Responsible for configuring and setting up POP routers to terminate nearest remote office connectivity. 
Working on specific targeted projects to upgrade the core infrastructure, bringing up a new network. 
Migrating legacy network to new design/infrastructure and enhance services. 
Responsible for setting up and configuring various kinds of lab networks (Wired, Wireless) as per Google users to test their products. 
Coordinate with L4 Network Engineers on new designs and test the new design in lab environment before implementing globally. 
Raising Bugs with FTEs or SMEs to fix if any issues in Tools or process. 
Follow up MOP’s and request for CL to FTEs if there’s any change required. 
Plan & implement new sites, floor expansion projects. Build new network setup for this expansion projects including wired and wireless LAN connectivity. 
Responsible for maintaining an up-to-date technical documentation set for the different networks. 
Responsible to provide support to the Network Operations team on technically complex incidents. 
Experience in handling hardware devices from various vendors (Cisco 9300,9410,9500,3850; Cisco nexus 3K,5K,6k, Juniper MX-5T, MX-80T, MX240, MX480, SRX 345, SRX1500, SRX 5400, Arista, Palo Alto, Aruba). 
Fix issues with network connectivity which arise during Turn up / deployment of network at site. 
Troubleshoot Network hardware related issues with help of respective vendor TAC team and handle RMA's. 
Adhere to internal incident, change and problem management policies and suggested improvements as required. 
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 
Drive internal process improvements. 
Ensure risks are accounted for and provide risk mitigation strategies.

Network Deployment Engineer III 

Supporting global clients by taking ownership of customer issues reported through calls, chats and emails, and see problems through to resolution. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Providing prompt and accurate feedback to customers and ensuring proper recording and closure of all issues. 
Acting as a trusted advisor to the customer on issues related to their network infrastructure resulting in high customer satisfaction (CSAT).
Documentation knowledge in the form of CRM, knowledge base, tech notes and articles
Troubleshooting System down and Priority Cases. 
Hands on experience with Cisco Catalyst switches and Routers, Velo Cloud, Meraki and Cisco Wireless, ASA & ISE (HRAS & VPN users) & FortiGate Technologies.
Making ISP Configuration changes.
Good Knowledge and understanding of OSPF, BGP, EIGRP Protocols.
Vlan’s, Port/Interface configurations, Printer issues, configuring NATs & ACLs.
Wireless Networking Solutions:
Managing and Supporting Wireless Networks like Meraki & Cisco Access points.
Unified Threat Management (UTM’s):
Managing and Supporting UTM’s like FortiGate and Nuspire FWs.
SD-WAN Technology: (Velo Cloud Orchestrator GUI & CLI)
Providing ISP change as per Clients request
By-passing or Whitelisting of websites through Business policies.
Troubleshooting performance issues.
Handling North America clients – On calls as well as chats.
Tools: Clarify CRM for Cases, IP Communicator for calls, Salesforce for Clients Database, Cisco AnyConnect for VPN user accounts, Bomgar for remote assistance.

Senior Analyst

Google

•Troubleshooting SSH, CRD and other internal tools.
•Supporting to different platforms such as (Windows, Linux, Chrome and MAC)
•Troubleshooting access related issues.
•Creating bugs with the concern teams
•Managing & maintaining an Active Directory. 
•Managing & maintaining DNS & DHCP.
•Creation and managing of User accounts.
•Installing Configuring and scheduling the Deployment of software via SCCM201.

Senior Technical Support Engineer

Detecon Al Saudia Company Limited

My main responsibiliy as a Network Field Engineer :

To Trouble shoot the issues related to Telecom & Network in the exchanges.
To visit the customers place and attend the complaints about the network if there                            is any problem occurring regarding the network related issues and to interact with the customers and satisfy them. 
To inspect the newly installed Routers and Switches and accept it accordingly.
To maintain the Network Infrastructure and to Monitor RTTS App. at office.
To perform PMR (Preventive Maintenance Routine) of the Nodes.
To attend the MDT (Maintenance Down Time) & rectify it accordingly.
Working as a Network Engineer responsible for maintenance of network devices.
Identifying, diagnosing, and resolving network problems

Network Engineer

I'm a Professional hard-working, determined and dedicated individual, who is passionate about delivering exceptional customer service standards whilst ensuring the achievement of demanding targets and business objectives. I'm Quick to grasp new ideas and concepts, always keen to develop new skills and expertise it. Able to demonstrate a logical and analytical approach to solving complex problems and issues. Able to work effectively on own initiative, demonstrating the motivation, organisation and time management skills required to complete all tasks on time and at the same time keeping in mind the required quality standards. Works with both safety and quality in mind, ensuring the achievements of assigned targets/responsibilities. Articulative and approachable, possesses excellent interpersonal and communication skills and the ability to develop positive working relationships both internally and externally. Enjoys being part of a successful and productive team and thrives in highly pressurized and challenging working environments.

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Melvin Mamidi

Mohammed Rayhan

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