Mia Liljeberg

Ponteo AB - upgrade leaders, enable agility and digital leadership

Working with ambitious leaders to help them deliver more customer value by doing less. With a sharp empathic focus, your customers will appreciate your services even more, without stressing out your team. Through a cocreated shared vision and building trust. 

With over 15 years of international change management in the luggage, I show, guide, coach organisations throughout the process in a simple and engaging way. Dont make change harder than it is by focusing to much on the change and forget the pride within the existing operations. That´s why we focus on upgrade, build on what you already have and get the results THROUGH your people. Employee-driven change.

The future requires a new way of thinking, acting and learning. Some hire me to deliver keynotes, trainings or facilitate their workshops. Other work with me longterm to make a sustainable shift into the future, where I act as a personal trainer to provide a safe space for adapting thoughts, skills etc. 
We design the programmes to upgrade what you already have so the effect is long lasting and not confusing. 

I speak on Future of work, culture and leadership at nationwide conferences and internationally.
Unlike other leadership consultants only focusing on one thing, we take a holistic view to achieve synergies and build on what you already have. 

Engineering background and having worked in 20 countries and lived and in 10 countries on five continents in most industries makes it easy for her to chart and navigate in new environments.

Keynote speaker, trainer and Executive coach

Can you afford not to save time? The lack of time is the biggest challenge today. 

Lack of time increases stress and burden on our employees. High expectations on innovation, development and continuous learning, while struggling with full calendars of current work and meetings. 
We have therefore designed and developed a program based on evidence-based methods to provide better collaboration and productivity as a sustainable effect long after the education. 

Effects in organizations after completing the programme:• Participants themselves have stated time savings of an average of 120 hours per person per year by applying what they have learned, i.e. the program has been earned in a few weeks. Some reported 270 hours saved per year.• The ripple effect, as meetings become more efficient and more people are affected by new smarter ways of working. • The cultural change has begun. You now have momentum for your other change initiatives.

Upgrade @WORK - up to 15% of your work week freed up. average 120 hours saved per employee and year

MURAL

Since Corona shifted most of work to Virtual, I am happy to be part of Mural Consultants' Network.
Mural is a great tool for online facilitation where your digital meetings become even more energised and engaging than your physical meetings.  Design thinking, Strategy facilitation, Team building, Culture assessment, Service development, Problem solving, Value flows, Process development are some of the facilitations I have done virtually thanks to Mural. 

Certified as Professional Facilitator from IAF(International association of Facilitators) and Certified as Virtual Facilitator from Inifac gives you the assurance that our sessions will have evidence-based  design and tailored to your needs to both have a productive process and a useable outcome. Your team just need to show up and I take care of the rest. If you want training in virtual facilitation or any of the above mentioned methods I am happy to help.

Independent Virtual facilitator - Mural consultants network

Lean Forum

Board Member

Innovationsledarna

Sweden being the second most innovative country in the world, Innovationsledarna, the Swedish Association for Innovation Management Professionals plays a huge role in continuing the innovation growth in our country. The work we do nationally is contributing to the international growth through our partnering with ISPIM.

International Association of Facilitators (IAF)

Member of the Global Board of the Association to promote the power of Facilitation in the world. 
Shortlisted best Association e-Newsletter in the International and European awards 2018 www.associationawards.org

Director of Communications

Wallenius Wilhelmsen Logistics

Several project both business and digital transformationl, including organisational change management of attitude, behaviour and culture changes.
Implemented a global portal solution with CMS, IDM and Sharepoint.
Implemented supply chain solution for customers in Australia. 
Managed an outsourcing of service desk function from 5 regional help desks to one outsourced global service desk in India.

Senior Project Manager

Mandator AB

Business Consultant

Enterprise Resources Planning Consultant

B. Braun Medical, Vietnam

Business consultant

Corporativo Grupo IMSA

Business analyst in an i2 Rhythm implementation.

Business analyst

Are you a leader struggling to navigate the digital landscape, including the complexities of AI? Overwhelmed by the pace of change and the demand for innovation? You're not alone, and I'm here to help. With over 20 years of experience, I specialize in turning these challenges into opportunities for growth and innovation. 
we understand that the key to business success is not just adopting new technologies but upgrading your leadership skills to unlock digital and AI potential. That's why our evidence-based programs are designed to do just that—unleash business innovation while boosting productivity and engagement.

What sets me apart? I bring a unique blend of academic rigor and practical experience, backed by a Six Sigma Black Belt, a PMP, and a CTI Coaching Diploma. But credentials aside, my real mission is to empower you and your team to work smarter, not harder.

Whether you're looking for a keynote speaker to inspire your team or a tailored program to accelerate digital and AI adoption, my clients choose the path that suits them best.  Let's work together to create an environment where your employees thrive and your business innovates.

Ready to unlock digital leadership and unleash business innovation? Let's connect.

DPDP Consultants

Develop and implement growth strategies focusing on brand strength, and revenue.

Create GTM strategy 

Analyse market trends, consumer behavior, and competition to identify new growth opportunities.

Collaborate with different departments to create a cohesive strategy.

Utilise data analytics to make informed growth decisions.

Building and maintaining the brand's image

Developing and implementing marketing strategies.

Managing advertising campaigns

Conducting market research

Overseeing customer service

Chief Growth and Marketing Officer

The Wellness Co.

✔ Successfully streamlined customer engagement team operations, enhancing marketing and branding strategies for improved customer experiences and increased brand visibility. 
✔ Enhanced lead management through strategic implementation of automation, comprehensive training programs, and seamless integration of cutting-edge software and technology solutions.
✔ Optimised the customer life cycle by identifying and addressing drop-off points and enhancing key touchpoints, resulting in improved customer satisfaction and retention.
✔ Developed a comprehensive influencer management strategy that facilitated successful cross-promotions in both B2B and B2C contexts.
✔ Formulated and executed growth and expansion strategies that fueled market penetration, revenue growth, and business development.

Head- Branding & Growth (Freelance Business Consultant)

MindForce Research

✔ Strengthening the leadership capabilities of senior managers and department heads to drive organizational excellence.
✔ Fostering effective internal and external communication to facilitate collaboration, build relationships, and drive positive outcomes.
✔ Enhancing brand image through standardisation of communication.

Principal Consultant- Communication & PR (Freelance Consultant)

Max Vets Animal Health Care

✔ Organizing online and offline campaign planning and branded events, with a focus on crafting short and long-term content strategies for multi-channel execution.
✔ Lead end-to-end ideation and execution for all brand marketing initiatives, ensuring seamless implementation and outcomes.
✔ Spearheaded social media strategy development, content pillars, and the overarching social playbook.
✔ Supervised social media execution and content creation while actively contributing to defining and upholding the brand voice and copy standards across all communication channels.

Head - Branding & Growth- Business Process (Freelance)

5GenCare

✔ Designed the customer lifecycle journey using Journey Designer tools and formulated engagement strategies, effectively utilizing tools like Notify Visitors and Web Engage.
✔ Collaborated closely on CRM initiatives, with a focus on lead generation and ticket management, to facilitate seamless transactions for users and customers, benefiting the CS team.
✔ Successfully integrated tools to streamline and enhance the workflow for the customer service team.
Managed the implementation of CRM (Zendesk), encompassing tools and strategic elements.
✔ Automated processes by optimizing existing tools and developing new solutions tailored to scenarios and project requirements.

Head - Strategy and Business Expansion

Head - Customer Success & Strategy 

Leverage Edu

✔ Business Planning and Strategy.
✔ Heading Market Place and Customer service.
✔ Revenue growth and Business Expansion. 
✔ Integration , Automation and Innovation.

AVP -  Business

Clove Dental

✔ Head of Patient care - North India.
✔ Heading - Lead management and Lead-to-show conversions.
✔ Heading a team of Dentists and Non-clinical ( Inbound and Outbound calls )- Dental Healthline Centre.
✔ Strategising communication on various social media platforms.

Assistant General Manager - Patient Care & Dental Healthline

 Leadhouse.com / Leadtree Telemarketing Pvt Ltd.

✔ Business Planning and Strategy
✔ Business Development and Client Retention
✔ Revenue Accountability

Head- Operations/ Outsourcing

Religare Technologies

✔ Process Initiation
✔ Dialer management and strategy building
✔ Client Interaction
✔ Revenue Planning
✔ Lead Management
✔ Process capability check and business analysis
✔ Process Enhancement
✔ Outbound/Inbound - International KPO/BPO Business

Manager - International Business

D n A Offshore

✔ Business Development
✔ Process Transition
✔ Revenue and Cost analysis
✔ Business and Risk analysis 
✔ Process capability
✔ Building Quality Tools and Strategy
✔ Designing Monitoring and Process Enhancement strategy
✔ Dialer and lead management

Manager- Operations and Outsourcing

With a strategic focus on Branding & Growth, my expertise in Business Consulting has empowered companies to enhance their market presence and customer engagement. Our team's implementation of automation and influencer strategies has led to marked improvements in brand visibility and customer retention.

As a Principal Consultant in Communication & PR, I've fortified leadership within organizations, fostering collaboration and driving positive outcomes. Standardizing communication and orchestrating multi-channel campaigns, my tenure has been pivotal in amplifying brand images and steering social media success.

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Mia Liljeberg

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