Michael Hartmann

Hartmann Advisory Group LLC

We provide marketing and related consulting services, primarily to B2B companies. We are experts in how to enable B2B startup, scale-up and growth companies maximize and leverage their investment in marketing/revenue technology, processes and resources to enable growth.

Founder / Principal

MarketingOps(dot)com

Ops Cast is the podcast for Marketing Ops professionals from MO Pros. Tune in and register to be notified of new episodes at www.themopros.com/opscast.

Co Host, Ops Cast podcast

MO Pros is the community for Marketing Operations professionals. As an ambassador, we help guide the direction of the community and support the members.

Ambassador

RevGenius

RevGenius is a group of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family!

Member

Rimini Street

Serving the global Marketing Operations & Technology team.

Director, Marketing Operations & Technology

Informa Markets

Leading the Marketing Operations / Optimization and Digital Marketing team supporting Informa Markets' Fashion portfolio.

Senior Director, Marketing Operations

Revenue Collective

The Revenue Collective is a private, invitation-only community of sales and marketing executives at growth-focused companies.

Member / DFW Chapter Steering Committee

Freeman Company

Built and managed team responsible for demand generation and marketing technology and establishing an inside sales/SDR function, as well as marketing analytics for leading event company.
• Led implementation of marketing automation solution (Marketo) and other components of the marketing technology stack, including integration with CRM (Salesforce)
• Established baseline for Marketing influence on pipeline and revenue, supporting Marketing target for influenced revenue for first time in company’s 90+ years
• Optimized agency and other vendor relationships to provide budget and project flexibility

Director, Marketing Technology, Demand Generation and Analytics

Anritsu

Manage team responsible for Americas Region marketing operations and infrastructure, as well as interactive marketing initiatives for high-tech manufacturer.
• Implemented technology and processes that enabled the ability to evaluate ROI for marketing activities
• Led implementation of marketing automation solution (Eloqua) and other components of the marketing technology stack, including integration with CRM
• Managed multiple vendor relationships for both SaaS and on-premise solutions
• Restructured both processes and infrastructure in first twelve months, including promotional web, email, and customer database, improving consistency, efficiency and productivity
• Technical lead on task force for improving customer loyalty and engagement

Marketing Operations Manager

Texas Instruments

Responsible for strategy and tactics to communicate and promote usage of suite of software products.

Product Marketing Manager

Internet Marketing Manager

Worked with product marketing, communications and other teams to implement marketing strategy for online and other digital media.

Program Manager, Internet Marketing

Centex Homes

Independent Consultant

I am a passionate and focused leader who loves to build and has the ability to bring order and clarity to situations where there is ambiguity or chaos. I am a creative problem solver, and a bit of a geek. 

I believe:
- Being a leader means leading the “whole” person - mentoring young talent is something I get much satisfaction from
- The Pareto Principle (the 80/20 rule) - Progress is better than perfection...every time
- Occam’s Razor - the simplest solution to a problem is usually the best
- Consensus is important - but that doesn’t mean 100% agreement, it means we can all support a decision 100%

I get sh*t done by:
- Getting support and alignment across diverse stakeholders trying to achieve Big Hairy Audacious Goals (BHAG) through consensus building
- Balancing the healthy tension between strategic initiatives and tactical priorities
- Keep my eyes on the future rather than looking back
- Cutting through the noise and focusing on outcomes

Coming out of college with an engineering degree, then into management consulting and eventually into marketing / operations has exposed me to many types of companies and industries. 

If your organization needs some strategic guidance for your operations functions, let’s talk. I can help with advisory services, fractional leadership, or projects to optimize your processes and resources.

Yes, I know...I'm behind on posting about Ops Cast episodes (again). But Thanksgiving felt like the perfect time to catch up and to say thank you. 🦃

When we started Ops Cast, my biggest worry wasn't the tech, the editing, or the cadence - it was whether we'd have enough guests to keep it going. Turns out, that was never the problem.

We’ve been blessed with an incredible #community of marketing operations, revops, and martech professionals who’ve given generously of their time, insights, and humor. Over the past few months, we’ve released episodes with:

 🎙️ Sari Hegewald – The Human Side of Marketing Ops
 🎙️ Sarah Lane-Hawn🧚‍♀️– From Ticket-Taker to Strategic Influencer
 🎙️ Danielle Urban – From Scrappy to Scalable: Martech Maturity in HubSpot
 🎙️ Danielle Balestra – Building MOPs in Highly Regulated Industries
 🎙️ Tracey Fudge – Practical AI for Marketing and Ops
 🎙️ Penny Hill – Simplifying the Complex: Attribution, Alignment, and What Really Matters
 🎙️ Aby Varma – The Value-Driven Path to AI Adoption

Each conversation reminded me how much talent, creativity, and generosity exist in this community.

So, to every guest who has joined us (and those still to come), to everyone who has listened, shared, or sent us a note - thank you. You've made this podcast more than a series of episodes; you've made it a place for connection and learning - and I am the primary beneficiary.

Here's to the people behind the dashboards, data, and strategy - the real people of Marketing Ops and the Marketing Ops Community. 🙌

🎧 Links to all recent episodes are in the first comment.

#MarketingOps #RevOps #OpsCast #MoPros #Gratitude #Community #MarTech #Leadership #CareerGrowth #AIinMarketing

Business Operations Executive | Marketing/Revenue Ops Advisor and Leadership Coach | Podcaster

Most teams say they are "doing AI." Spencer Tahil says most of them are not.

In this week's Ops Cast episode, Spencer joins me to break down why #AI isn't really transforming most marketing teams - it's just helping them do the same old tasks slightly faster.

According to Spencer, the real divide isn't between AI adopters and laggards...
It's between teams that automate tasks and teams that rebuild processes.

We dig into:
✔️ Why "just spin up an AI pilot" is the fastest path to wasted time
 ✔️ How to escape the trap of superficial use cases
 ✔️ Why AI fails when it's treated like a feature instead of a workflow
 ✔️ The organizational change required, not just the tech change
 ✔️ What it takes to scale AI beyond individual enthusiasts
 ✔️ Why MOPs should own the AI operating model (and why most don't yet)

Spencer's take is simple and sharp:
AI won't replace marketers - but marketers who understand systems thinking will replace those who don't.

If you’ve ever wondered why your AI "wins" aren’t moving KPIs...this episode will hit uncomfortably close to home.

🎧 Link to the full episode is in the first comment.

#MarketingOps #RevOps #OpsCast #MOPros #AI #AIinMarketing #MarketingTechnology #Automation #ChangeManagement #Leadership #ProcessDesign #FutureOfWork

★ Human-Centered Operations Leader, Instructional Design, Instructor, Author, Speaker, Education and Lifelong Learning Advocate. Dedicated to Advancing Women in Leadership ★

Short summary:
My work involves creating and delivering educational experiences to help people grow their careers and businesses using the lessons I learned from building an agency from the ground up as employee #1. I also create plans, processes, and programs such as a knowledge management program, an award-winning comprehensive employee onboarding program, and an award-winning referral partner program that generated 45% of company revenue. I am currently creating courses for Maven, Teachable, and HubSpot Academy. I am also writing a book on RevOps to combine a love of research, writing, and lifelong learning.


More context:
I spent several years learning executive leadership skills in my operations career at Remotish, a RevOps agency serving B2B SaaS companies using HubSpot, which also aligned with my purpose of advancing women in leadership (Remotish is women-owned-and-led).

I have very diverse career experience, which helps me see the big picture, quickly thinking many steps and scenarios ahead, while being detail-oriented. Creative problem-solving and clarity are my superpowers – I can generate surprising ideas with an unconventional perspective, and clearly explain the steps to make those ideas into reality. 

Career Journey: 
1. Graphic designer / art director, mostly magazines, with an art & journalism degree 
2. Photography piqued my interest while directing photoshoots, which led back to school 
3. Career 2 was a photographer and entrepreneur  
4. My favorite part of running the business was marketing, inspiring a career change
5. MBA in digital marketing to help my career move further and faster
6. Starting at Chief Martech Officer (Remotish) in a client-facing role that led to the fast track to management
7. Discovering part of what I was doing my whole career was Operations 
8. Creating educational content to help others learn these operations & career lessons faster than I did (internal training programs, on-demand and live cohort courses, templates, workbooks, and more)


Resources for finding your superpowers and purpose: 
1. howtofascinate.com (My advantages: prestige, innovation, and passion) 
2. 16personalities.com has an eerily accurate personality test (INTJ Architect) 
3. startwithwhy.com first helped me find “what” I enjoy: creating, improving, or discovering/exploring

Jen Bergren, MBA

This week's newsletter of learning resources is ready for you! 📨

Featuring content from:
Fiona Simpson
Samantha McKenna
Christopher Morris
Remy W.
Elena Dailly
Jane Serra
Inken Kuhlmann-Rhinow
Tina Lei
Mike Rizzo
Darrell Alfonso
Erica Lamberg
Jeff Ignacio
Colette Molteni
Jonathan Mendez
Richard Britton
Andrew Birmingham 🕵️‍♂️
Lauren Aquilino 💕 and Sydney Mulligan ☕️
Dan Tyre, Trygve Olsen, and Dave Meyer
Liz J. Simpson
Sari Hegewald and Michael Hartmann
and more!

Read and subscribe here: https://lnkd.in/g99x-kKv

#operations #ops #learning #learninganddevelopment #revops #strategy #communication #leadership #insights #crossfunctional #generalist

Open article: Weekly newsletter #147 by jenbergren.substack.com

This week's newsletter of learning resources is ready for you! 📨

Featuring content from:
Kathleen Booth
Tracy Graziani
Kawaljeet (Kawal) Kour
Sophie Oberstein
Dale Zwizinski
Taylor Cromwell
Jill Felska
Courtney Sembler
Mike Rizzo
Tom McDowall
Ravi Rajani and Mike Simmons
Harry Siggins and Jeff Ignacio
and more!

Read and subscribe here: https://lnkd.in/gXFyraqD

#operations #ops #learning #learninganddevelopment #revops #strategy #communication #leadership #insights #crossfunctional #generalist

Jen Bergren, MBA, M.Ed.

Open article: Weekly newsletter #150 by jenbergren.substack.com

At #MOpsApalooza, Marketing Ops Community leaders Mike Rizzo and Audrey Harze ✨ gave the opening remarks with a theme of MOps (marketing operations) Reloaded like the Matrix Reloaded movie.

We’re at a turning point.
AI is not an experiment, it’s an expectation.
But how SHOULD we use it responsibly?

Act 1: Welcome to the system
Slow down to see the system, code, & how to make it work.
AI without MOps is chaos.
AI with MOps can scale.
We're being asked to implement AI with no direction from execs.
Hype is everywhere, but adoption is messy.
More than seeing tools, we need to see the entire system.

Companies are reacting, not leading.
Without leadership, AI takes over like Agent Smith.
Without governance, the systems start to run the company instead of the company running the systems.
But AI isn’t the villain; the lack of leadership is.

Act 2: Seeing the System
Zooming out to influence strategy.
Zooming in to make it scale.

AI tools are coming down from the peak hype cycle of inflated expectations to the trough of disillusionment.
Zoom out by remembering the tech adoption chasm, the journey from hype to habit.
How do we get there?
Mapping it.
In every new tech wave there is a gap/chasm between innovators and others.
Marketing ops bridges that gap.
Turning potential into process.
Turning hype into habit where measurable value lives.

Act 3: The weight of connection
Every bridge has 2 connections, to balance, distribute the pressure, and hold the weight.
MOps is that bridge, connecting the vision of the business with the capabilities of technology.
We’re carrying and distributing the weight of people, systems, and processes that keeps the company flowing.
MOps makes what leadership imagines possible, so you can cross the chasm and reach the next stage or new lands.
You’re designing how it all works.

Success isn’t measured by pipeline anymore, its measured by progress.
We’re not support.
We’re architects of scale.
We’re not a revenue team.
We’re an infrastructure team that enables revenue at scale.
We’re not GTM engineers.
We’re GTM architects.
Every engineer needs an architect.

Act 4: You are the one(s)
We’ve seen this martech movie before, this is the sequel.
Companies buy first and plan later.
It’s what gave birth to MOps.
We’re at the same crossroads.
We can design what comes next.
Executives need people who understand systems end to end.
People who have seen martech explode over years.
You are the best person to prove the tech stack can achieve ROI.
Run the stack like a product.
MOps is the leadership companies need to write that next chapter.

Act 4.4: The human experience
AI can’t see around corners.
Only people can.
AI trains on public info.
It sees success stories.
It doesn’t see what didn’t work, the trial and error.
Only humans can apply it with integrity, nuance, and purpose.
AI doesn't change the game.
MOps does.
We don't adopt the future.
We design it.
By building the bridge that every business needs.

#MOPZA #MOPZA25

Cory Huff spoke at #MOpsApalooza about ‘Build Your First AI Agent (without bugging an engineer).’

This was the one AI session I attended, to support #sandiego chapter leaders! 🙂

What is an AI agent?
A tool that acts autonomously once you set it up.
It needs a specific task and outcome.

Example: An agent to search 100s of daily Instagram DMs for testimonials. 
The agent logs into Instagram & finds phrases like ‘I love,’ ‘product name,’ or ‘thank you.’ Then it pastes those into a Google sheet with the account handle. 
This used to take a human 1 hour a day.
It took 2 hours to set up the agent.

More agent examples:
• Data Analyst that helps you write Python 
• Email Builder that integrates with automation platform, adds copy & images.
• Data cleaning agent that normalizes customer data
• Agent connected to Sharepoint – “go find all docs about X and summarize them”

Agent building tools:
-Chat GPT or Agent Mode
-User facing chatbots
-Back end agents with complex integrations

Another example: Coaching/therapy prep agent
Four agents doing discrete tasks used together instead of one agent doing 4 things.
1-Understands the question to direct to the right next agent
2-Self-rescue system: Agent walks through 4-step conversation to prep for a difficult conversation
3-What am I feeling? A mini agent trained to help users understand how they’re feeling
4-When the workflow ends, subscribe the user to an email list integrated with marketing automation platform

Agent Stages
Goal: Build the next mini-agent
Steps:
1 Define what the overall agent or agent cluster will do.
2 Communicate this test with marketing / IT/ in-house legal team
3 Build the MVP for the first mini-agent
4 Validate the outputs
5 Refine prompts, integrations, and access

Tell the agent to leave a part blank if there is no answer so it doesn’t invent information. Never ask an agent to make up what the answer should be. Give it a picklist to choose from.

Audience idea: Agent for quality checking (QA) emails

1. Design prompt
Ask AI to ‘help me design a prompt for an AI agent that performs email QA, I’m uploading a knowledge document that will define all the things that need to be checked.’

2. Copy the output (prompt template) into a Word doc and edit to improve it.

3. Put that prompt into a workflow creator that creates chatbots that integrate with LLMs, which processes info back and forth to LLMs to write the answers.

4. Add human check-in steps to make sure the agent can proceed to the next step without inventing information or confusion.

After you’re confident in the workflow, the human check in can be removed, maybe after 100 times running the workflow and iterating to fix issues during that time.

Chat GPT agent mode records videos of what the agent did so you can see where mistakes were made and where to tweak it.

To decide on a good first agent to build, look at what you are doing in your job that is repetitive and boring. How can you automate that? 

Thank you, Cory!
#MOPZA

Thank you to Patti M. Wilson (Myers) for this wonderful testimonial for my #documentation courses! ☺️ ❤️  It was a pleasure to chat with you in class!

Maven is running a sale this week on all my live classes - 25% off!

If you want to start 2026 with a system and support to prioritize, write, maintain, and adopt your process documentation, or simply improve your existing writing and other documentation skills, enroll today and save!

Find the full course and both workshops here: https://lnkd.in/g4d44D4b

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