QContact

Head Of Sales

Atocha Digital

Director

Help Your Claim Limited

Sales Manager

Yell

Telesales Manager (Digital Marketing Specialist)

Digital Marketing Consultant

If you had a pound for every time a customer hung up feeling a bit 'meh' about their experience with your brand, would you be sunbathing in the Maldives right now? 

If the answer is yes and you have a drawer full of 'apology chocolates' waiting to be sent out, let me introduce you to QContact. 

A bit about us: 

At QContact, we're not just another tool in your tech stack. 

We've designed and built an omni-channel platform, enhanced by a state-of-the-art CRM (CCaaS) - It’s a comprehensive solution, giving you everything you need for customer communication within a single, streamlined view.

Think of QContact as the ultimate upgrade, turning your contact centre comms from 'occasionally glitchy' to 'flawlessly streamlined'. 

Our mission? Eliminate silos, halt customer hold-ups, and ensure a seamless flow of information.

Designed to revolutionise your customer touchpoints, so, those once irked callers are turned into your brand's most vocal advocates, ready to tell the world how great you are! 

Now a bit about me: 

I'm a proud Mancunian, living on one of my favourite islands... Ibiza! 🇬🇧 ✈️ 🇪🇸 

For the last 25 years, I’ve mostly worked in sales, from door to door, to telesales and then into management where I’ve been proud to turn underperforming teams into top performing teams. I've worked in telecoms, marketing, financial services and more recently tech (SaaS). 

Over the years, I’ve also done stints in customer service where I’ve gone around the business looking at how different back-office functions can perform better, through a mixture of recruitment, staff training, new business processes or even new technology. I've created new roles and new teams that have gone on to make huge differences within the businesses. 

As you can see, from creating winning sales teams to fixing broken processes, my journey's been as varied as a British summer - which is why I packed my bags & jetted off! 💼 ✈️ ☀️ 

When I’m not working, you can find me in the following places... 

🏖 On the beach. 
💃 On the dance floor.
📚 With my head in a good book. 
🐶 Mooching around Ibiza with my dog. 
🧠 Learning new skills (more recently marketing). 

So, if your brands voice is getting lost in the noise, let us show you how you can amplify it 🎶 

DM me for more information or to set up a demo ✨

You can also scope us out here: www.qcontact.com

Michele Fleming-Anwar

Ops People

Managing Director

Event Site Design

Event Site Design is a team of highly experienced planners with a broad range of experience in creating memorable events – from conception to operation and production.

Our specialism is our unique ability to harness the very best of CAD planning tools, giving you unrivalled accuracy, superb site design, precise mark-outs and effective site builds.

We put you first in everything we do, replicating the passion our clients have for their events. We work seamlessly with your team.

Event Site Design also takes an extremely transparent attitude to the tools we use – you can have full exposure to our systems, enabling you to see exactly how we put our principles into action.

We have spent many years creating detailed and proven processes that ensure we deliver a consistent service no matter the challenge.

Such is our extensive experience, we believe we can offer the best advice on whether a site is practical and effective, providing you with excellent information and the firmest base possible to launch your event from.

Founder

Mapping out events and festivals in CAD and in the fields

Freelance

Working on an extensive range of national and international events, supporting event organisers in roles such as Operations Manager, Site Manager and Safety Officer.  My time as a freelancer gave the foundations to build Event Site Design Ltd what it is today.

Events Planning, Organising & keeping Safe

WOMAD Ltd

Responsible for the site production and operations of WOMAD's UK festival.
- Procurement of all site equipment and infrastructure 
- Planning and Site Design (including CAD work)
- Licensing and EMP writing
- Safety documentation, including RAMs, FRAs & trader food safety
- Special Projects management and concept delivery

Head of Operations

Project Manager for WOMAD Fuerteventura

Project Manager for WOMAD Russia

Project Manager for WOMAD Abu Dhabi

Blenheim International Horse Trials

Site Manager

Badminton International Horse Trials

Working with the team at Badminton was an absolute joy, supporting the event team as a Site Manager.  It was with a heavy heart that I had to step away from this role to concentrate on the business, but remaining close to the team was important and I continue to support them with advice and friendship.

REDWOOD EVENT SOLUTIONS LIMITED

Operations Director

multiple Indoor and Outdoor Events and Exhibitions

Safety Officer

The Event Safety Shop Limited

Safety Team Manager

Yas Marina Circuit

Grandstand Manager for Abu Dhabi F1

I wear 3 hats: 
- Ops People, the system-centric event production experts
- Event Site Design, industry leading event surveying, site planning and accurate mark outs
- Educator, including my online course teaching event professionals how to draw their own site plans  

I've juggled my way out of the circus only to find myself back in the fields, designing, planning and managing festivals and outdoor events.

Whilst I’ve been a part of the Events Industry my whole life, my professional career started in 2006 with safety and site/production management roles at foodie events, exhibitions, trade shows, festivals, outdoor shows and so on.  One of the early supporters of my career is WOMAD Festival, where today I look after their production and operations under the Ops People banner, and Event Site Design produces their site plans.

Here's three facts about me I've tried to make interesting:

1) I REALLY like order.  Not life crippling OCD, but enough to create an argument with the family because they haven't put the cutlery away properly, with knives facing the same way and forks stacked.  Come on team, this is simple stuff.

2) I was born into the events industry, with my parents running a circus until I was 7, we toured the circuit of festivals and fields.  I can juggle and probably still unicycle enough to get myself in trouble.

3) I have a tech and app habit.  Who am I kidding, it's an addiction.  I'm not seeking help.

Rupert Bassadone 📍🎪

taplio

The Battle

Michele Fleming-Anwar

Rupert Bassadone 📍🎪

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?