QContact

Head Of Sales

Atocha Digital

Director

Help Your Claim Limited

Sales Manager

Yell

Telesales Manager (Digital Marketing Specialist)

Digital Marketing Consultant

If you had a pound for every time a customer hung up feeling a bit 'meh' about their experience with your brand, would you be sunbathing in the Maldives right now? 

If the answer is yes and you have a drawer full of 'apology chocolates' waiting to be sent out, let me introduce you to QContact. 

A bit about us: 

At QContact, we're not just another tool in your tech stack. 

We've designed and built an omni-channel platform, enhanced by a state-of-the-art CRM (CCaaS) - It’s a comprehensive solution, giving you everything you need for customer communication within a single, streamlined view.

Think of QContact as the ultimate upgrade, turning your contact centre comms from 'occasionally glitchy' to 'flawlessly streamlined'. 

Our mission? Eliminate silos, halt customer hold-ups, and ensure a seamless flow of information.

Designed to revolutionise your customer touchpoints, so, those once irked callers are turned into your brand's most vocal advocates, ready to tell the world how great you are! 

Now a bit about me: 

I'm a proud Mancunian, living on one of my favourite islands... Ibiza! 🇬🇧 ✈️ 🇪🇸 

For the last 25 years, I’ve mostly worked in sales, from door to door, to telesales and then into management where I’ve been proud to turn underperforming teams into top performing teams. I've worked in telecoms, marketing, financial services and more recently tech (SaaS). 

Over the years, I’ve also done stints in customer service where I’ve gone around the business looking at how different back-office functions can perform better, through a mixture of recruitment, staff training, new business processes or even new technology. I've created new roles and new teams that have gone on to make huge differences within the businesses. 

As you can see, from creating winning sales teams to fixing broken processes, my journey's been as varied as a British summer - which is why I packed my bags & jetted off! 💼 ✈️ ☀️ 

When I’m not working, you can find me in the following places... 

🏖 On the beach. 
💃 On the dance floor.
📚 With my head in a good book. 
🐶 Mooching around Ibiza with my dog. 
🧠 Learning new skills (more recently marketing). 

So, if your brands voice is getting lost in the noise, let us show you how you can amplify it 🎶 

DM me for more information or to set up a demo ✨

You can also scope us out here: www.qcontact.com

Michele Fleming-Anwar

Judy Alter Speaker & Business Analysis Services, LLC

I am pursuing my passions as I will be speaking at conferences. I am also partnering with Your Clear Next Step and Sinikka Waugh to do Business Analysis Virtual Coaching. Other consulting or Business Analysis Services will be available upon request. Please check out my website and subscribe to my blog. See the attached link. I am known as "The Optimistic BA" Business Analysis with the glass half full mindset. 
Link to website: www.TheOptimisticBA.com

CEO/Owner

Your Clear Next Step, LLC

Provide Virtual and In-Person Business Analysis Training to individuals and companies. My work is in a partnership with Your Clear Next Step, LLC. I am also part of the recently formed Coaches Hub that is sponsored by Your Clear Next Step, LLC.

Head Business Analyst

IIBA

I lead a group that is an advocating network for IIBA® Chapters, Chapter Leadership and the business analysis profession globally. This is an amazing group of volunteers, and supported by IIBA® staff, committed to contributing to IIBA® Chapter and Member success. 

My role includes managing our portfolio and the programs we administer. Our group focuses on the strategic planning regarding overall chapter strategy and advocating for chapter needs. I write a monthly article for the chapter newsletter focusing on topics pertaining to chapters. Our group advises on the creation of chapter policies, procedures and other materials supporting the development and growth of IIBA® chapters.

Global Chapter Council Chair

Mutual of Omaha

Provides technical and functional assistance in identifying, evaluating and developing systems, solutions, and procedures.
• Support I/S teams with testing and implementation of new business systems tools, codes, and patches, and assist business customers throughout the conversion.
• Acts as liaison between I/S teams and business areas by trouble-shooting and translating technical problems related to business applications.
• Support business customers on assigned data repositories. 
• Provides support for product implementations and modifications impacting repositories, project request documentation, CAT testing, and daily monitoring of stored data.

Sr. Business Systems Analyst

IIBA - International Institute of Business Analyses

Liaison between IIBA and Central Region Chapters.

Regional Director - Central Americas

Heartland IIBA Chapter

President

I’m officially The Optimistic BA, and I can’t wait to serve your business and team as the Optimistic BA.

The website is live, but is still being built and filled with content.  In the meantime, be sure to follow The Optimistic BA on our Facebook page.

And contact me to schedule a free complimentary consultation.


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The Battle

Michele Fleming-Anwar

Judy Alter, CBAP, L.I.O.N.

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