QContact

Head Of Sales

Atocha Digital

Director

Help Your Claim Limited

Sales Manager

Yell

Telesales Manager (Digital Marketing Specialist)

Digital Marketing Consultant

If you had a pound for every time a customer hung up feeling a bit 'meh' about their experience with your brand, would you be sunbathing in the Maldives right now? 

If the answer is yes and you have a drawer full of 'apology chocolates' waiting to be sent out, let me introduce you to QContact. 

A bit about us: 

At QContact, we're not just another tool in your tech stack. 

We've designed and built an omni-channel platform, enhanced by a state-of-the-art CRM (CCaaS) - It’s a comprehensive solution, giving you everything you need for customer communication within a single, streamlined view.

Think of QContact as the ultimate upgrade, turning your contact centre comms from 'occasionally glitchy' to 'flawlessly streamlined'. 

Our mission? Eliminate silos, halt customer hold-ups, and ensure a seamless flow of information.

Designed to revolutionise your customer touchpoints, so, those once irked callers are turned into your brand's most vocal advocates, ready to tell the world how great you are! 

Now a bit about me: 

I'm a proud Mancunian, living on one of my favourite islands... Ibiza! 🇬🇧 ✈️ 🇪🇸 

For the last 25 years, I’ve mostly worked in sales, from door to door, to telesales and then into management where I’ve been proud to turn underperforming teams into top performing teams. I've worked in telecoms, marketing, financial services and more recently tech (SaaS). 

Over the years, I’ve also done stints in customer service where I’ve gone around the business looking at how different back-office functions can perform better, through a mixture of recruitment, staff training, new business processes or even new technology. I've created new roles and new teams that have gone on to make huge differences within the businesses. 

As you can see, from creating winning sales teams to fixing broken processes, my journey's been as varied as a British summer - which is why I packed my bags & jetted off! 💼 ✈️ ☀️ 

When I’m not working, you can find me in the following places... 

🏖 On the beach. 
💃 On the dance floor.
📚 With my head in a good book. 
🐶 Mooching around Ibiza with my dog. 
🧠 Learning new skills (more recently marketing). 

So, if your brands voice is getting lost in the noise, let us show you how you can amplify it 🎶 

DM me for more information or to set up a demo ✨

You can also scope us out here: www.qcontact.com

Michele Fleming-Anwar

Maddy Andersone 🍍

Granicus

Experience Consultant 

Pineapple Innovation

•	Work closely with business owners, solopreneurs, and the companies’ stakeholders to define the company’s vision, develop and integrate optimized operational processes and create/redevelop Customer Journey maps.
•	Redefine the Customer Promise strategy aimed at achieving higher customer satisfaction/ NPS and positive review rates based on data analysis. 
•	Run market, environment, and competitor market research.
•	Lead business owners as well as their teams towards a more customer facing perspective with the aim to reduce the level of returns and complaints by 50% and increase their customer return ratio by 75%.
•	Aid stakeholders to understand customers’ needs and pain points, make sure that SMART KPIs are set to 
tackle them and clients to follow through with. 
•	Develop and provide educational resources to clients and their team to be able to uphold their customer experiences in long term within the guide of previously set milestones and the brand vision.  
•	Act as a point of motivator, support, and guidance to client’s management team.

CX & UX Consultant / Founder

Insurance

Claims Administration 

Hi there 🖐

Virtual High-Five 😎🙌

taplio

The Battle

Michele Fleming-Anwar

Maddy Andersone 🍍

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