QContact

Head Of Sales

Atocha Digital

Director

Help Your Claim Limited

Sales Manager

Yell

Telesales Manager (Digital Marketing Specialist)

Digital Marketing Consultant

If you had a pound for every time a customer hung up feeling a bit 'meh' about their experience with your brand, would you be sunbathing in the Maldives right now? 

If the answer is yes and you have a drawer full of 'apology chocolates' waiting to be sent out, let me introduce you to QContact. 

A bit about us: 

At QContact, we're not just another tool in your tech stack. 

We've designed and built an omni-channel platform, enhanced by a state-of-the-art CRM (CCaaS) - It’s a comprehensive solution, giving you everything you need for customer communication within a single, streamlined view.

Think of QContact as the ultimate upgrade, turning your contact centre comms from 'occasionally glitchy' to 'flawlessly streamlined'. 

Our mission? Eliminate silos, halt customer hold-ups, and ensure a seamless flow of information.

Designed to revolutionise your customer touchpoints, so, those once irked callers are turned into your brand's most vocal advocates, ready to tell the world how great you are! 

Now a bit about me: 

I'm a proud Mancunian, living on one of my favourite islands... Ibiza! 🇬🇧 ✈️ 🇪🇸 

For the last 25 years, I’ve mostly worked in sales, from door to door, to telesales and then into management where I’ve been proud to turn underperforming teams into top performing teams. I've worked in telecoms, marketing, financial services and more recently tech (SaaS). 

Over the years, I’ve also done stints in customer service where I’ve gone around the business looking at how different back-office functions can perform better, through a mixture of recruitment, staff training, new business processes or even new technology. I've created new roles and new teams that have gone on to make huge differences within the businesses. 

As you can see, from creating winning sales teams to fixing broken processes, my journey's been as varied as a British summer - which is why I packed my bags & jetted off! 💼 ✈️ ☀️ 

When I’m not working, you can find me in the following places... 

🏖 On the beach. 
💃 On the dance floor.
📚 With my head in a good book. 
🐶 Mooching around Ibiza with my dog. 
🧠 Learning new skills (more recently marketing). 

So, if your brands voice is getting lost in the noise, let us show you how you can amplify it 🎶 

DM me for more information or to set up a demo ✨

You can also scope us out here: www.qcontact.com

Michele Fleming-Anwar

Uncertainty drove me toward my logic


Makes sense? Let me try to explain..

I took some chances…

I always thought my career would be a Business Analyst or Project Manager. I thought it logical, as certain interests of mine lay in problem solving, data analysis, turning data into useful info and also, working with people. 

To this day, these interests are still very much core interests of mine but the positions I held did not fill me with excitement or thoughts of progression, the best way I can describe it is feeling like doing your least favourite school homework on a Sunday night. I will openly tell anyone, unbeknownst to myself, my “real” working career did not commence until I was 30/31.. where I started on the path, to where I am today.

My opportunity came from unlikely circumstance occurring back in 2013, which led to gaining a position with a growing online sports retailer in the UK, in 2015. 

So, I moved to the UK from Cork, based purely on personal reasons & professional opportunity to better myself. I feel I have always been a sink or swim type person. 

My journey took a while, but that move to North Wales, overtime, gave me everything I wanted and allowed me embrace my skillsets & career passions in one busy place. I was very fortunate, it allowed me to shape my own journey.

I entered into new areas of Ecomm, Logistics, Ops & People, and soon, heading up these departments. That business grew from 4m to 50+million during my time there and we shipped to  220+ countries globally. Everything we achieved, the learnings & insights I gained, helped my thinking evolve around what could be possible for other UK businesses, of all sizes in the global market.

I began to think that if we did it, why couldn't other businesses do it?

In my business, I love working with people behind the business, to realise what is possible and to aid them in order conversion & their back end functions, to provide a seamless customer experience for their global clients, driven by best in class solutions.

Specialities:
-Global Ecommerce; International expansion; Delivery; Customer Experience; UK & International Shipping; Shipping & Data Compliance; Payment Processing Solutions; Problem Solving


Feel free to get in touch if you might need some support growing your business, entering new markets, sending parcels across the globe or improving how you take payment from your clients or if you are simply looking to connect with someone that is looking to build & grow their network of learning.

E: shane@lucrosolutions.co.uk
T: 07984 466151
W: www.lucrosolutions.co.uk

Shane O'Leary

taplio

The Battle

Michele Fleming-Anwar

Shane O'Leary

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