QContact

Head Of Sales

Atocha Digital

Director

Help Your Claim Limited

Sales Manager

Yell

Telesales Manager (Digital Marketing Specialist)

Digital Marketing Consultant

If you had a pound for every time a customer hung up feeling a bit 'meh' about their experience with your brand, would you be sunbathing in the Maldives right now? 

If the answer is yes and you have a drawer full of 'apology chocolates' waiting to be sent out, let me introduce you to QContact. 

A bit about us: 

At QContact, we're not just another tool in your tech stack. 

We've designed and built an omni-channel platform, enhanced by a state-of-the-art CRM (CCaaS) - It’s a comprehensive solution, giving you everything you need for customer communication within a single, streamlined view.

Think of QContact as the ultimate upgrade, turning your contact centre comms from 'occasionally glitchy' to 'flawlessly streamlined'. 

Our mission? Eliminate silos, halt customer hold-ups, and ensure a seamless flow of information.

Designed to revolutionise your customer touchpoints, so, those once irked callers are turned into your brand's most vocal advocates, ready to tell the world how great you are! 

Now a bit about me: 

I'm a proud Mancunian, living on one of my favourite islands... Ibiza! 🇬🇧 ✈️ 🇪🇸 

For the last 25 years, I’ve mostly worked in sales, from door to door, to telesales and then into management where I’ve been proud to turn underperforming teams into top performing teams. I've worked in telecoms, marketing, financial services and more recently tech (SaaS). 

Over the years, I’ve also done stints in customer service where I’ve gone around the business looking at how different back-office functions can perform better, through a mixture of recruitment, staff training, new business processes or even new technology. I've created new roles and new teams that have gone on to make huge differences within the businesses. 

As you can see, from creating winning sales teams to fixing broken processes, my journey's been as varied as a British summer - which is why I packed my bags & jetted off! 💼 ✈️ ☀️ 

When I’m not working, you can find me in the following places... 

🏖 On the beach. 
💃 On the dance floor.
📚 With my head in a good book. 
🐶 Mooching around Ibiza with my dog. 
🧠 Learning new skills (more recently marketing). 

So, if your brands voice is getting lost in the noise, let us show you how you can amplify it 🎶 

DM me for more information or to set up a demo ✨

You can also scope us out here: www.qcontact.com

Michele Fleming-Anwar

Nick Raeburn

Beneath social skies, where destinies entwine ❤️ Love 🧙‍♂️ Magic & Bravery merge ⚔️ A tale divine 📖 With a guide as their compass 🧭 Wise, true and bold🦉 A social hero arises 🦅 Their tale soon to be told 🔥

Have you ever wondered if you're the hero your younger self needed?

I am now...

But it wasn’t always this way. 

See I didn't have what you would call a conventional childhood…

I was sexually abused from the age of 5 till about 10, by a close family member. Yep I know.

Probably not what you were expecting to read on someones Linkedin Bio.

This destroys your trust in people and relationships, and my abuser would often try to commit suicide. Whilst I was left in the house with them.

So I escaped into stories, to try and understand what had happened to me.

Trauma strips you of your voice and it snatches away childhood. 
I want to teach adults how to play and be creative again (like they were once) empowering them through that to find their digital voice.

As that’s what was missing in so much of my childhood. 

Becoming who they are destined to be on social!

Stories let you escape to a place of safety. 
And when you're confronted with that as a kid, that’s exactly what you do. 

You dive into your imagination… 
Helping others to recognise the stories locked away in themselves is as natural to me as breathing. 
It’s my gift and it makes me unique.
Don’t worry this particular story does have a happy ending.

I would have never have met my incredible wife and had two amazing children if it wasn’t for what happened to me as a boy. So for that I’m thankful.

And with time I have forgiven that little boy and myself, and it’s shaped me, my business and my life.

Inside each and every one of us is a story waiting to be told, one that defines who you are.

It’s your digital voice waiting to become it, it’s that tiny sound inside you that you wish you could silence. It’s your story waiting to get out, it’s this that makes you unique and one of a kind.

I have already traveled this path.

Changing the stories we tell about ourselves allows us to change the world around us for good. 
If I can tell my story, you can too.

It’s this story which will allow you to cross the barrier to a new you. 
One that can create more revenue in your business by being your whole nerdy self. 
Through the power of play.

Just a guy, changing the world, 1 person, 1 team and 1 company at a time. 
Through social storytelling and the power of play.

As a kid I was also -

Hit by a swing, run over by a car  and electrocuted. 
Which explains a lot! 😂

Everyone can be a HERO, yes even you!

You’re one story away from changing the world

🤝 DM Me 

A Digital Renaissance Man
& your creative spirit animal 🦊

🔥 Join the waitlist
https://thehallofheroescountdown.carrd.co

Keynote Speaker

I'm available to travel globally for speaking opportunities on social selling, creativity, storytelling, video & how it impacts your people and customers. If you're interested in me speaking at your conference or event please drop me a DM. 

I'll create something tailored to your audience and objectives, whist bringing as much of my authentic energy as possible to your event. 

This is exactly how it feels when you step inside our community for the first time.

Imagine if Wizards of the Coast, DnD, Ian Livingstone and Steve Jacksons fighting fantasy book series had a baby with LinkedIn and you might be somewhere halfway to understanding what our community looks like 🤓

It's a safe space for us nerds (of all shapes and sizes) to learn about business, LinkedIn and (more importantly) each other.

When I saw this video the other day it properly made me laugh and reminded me of the sheer enthusiasm I had (and still do) when I started building our community. 

Only someone as certifiably unhinged as me would even attempt this. 
I rememebr thinking, is anyone gonna get this? Is anyone gonna turn up? 

But to my sheer amazement, they did. Slowly at first. 

One by one (us nerds are difficult to find, we like to hide in forums, but we're also a strangely curious bunch) they arrived at the humble gates to our halls. 

I couldn't help but leave a little bit of feedback from one of our new signups this week (his DM is in the comments section below). He gets it. 

We even have character types and you can take our hero test below to find yours 👇

What are you waiting for? Adventure awaits. 

https://lnkd.in/eBz9zTGb

⚡️ Unlocking £3M+ for Nerds who want to Sell without Selling Out ⚔️ Social Selling Wizard | Building the ‘Hall of Heroes’ (1k+ Legends) 🔥 Helping you find your voice & gold on social ❤️ (Father of Hobbits and Cats)

At the current time of writing there are approximately 365 people on my blocked list.

Here’s how you can be number 366 😂

(Do ANY of the following). 

1 - Let me be clear.

If you send me crap like this (see exhibit A) you are going in the BIN.

2 - If you sign me up to your email SPAM list. You are GOING IN THE BIN.

3 - and if you send me a connection request with ZERO context. No engagement on my content, no message explaining why (and just because we both likes cats/ both breath air does NOT give you permission to send an invite) yep. That’s right. You guessed it. 

YOU ARE GOING IN THE BIN 🗑️

Please learn to do better outreach. 
For the love of all that’s holy. 

I am available for consulting.

That will be all 💅

PS - YES your online presence does matter. 
Which is EXACTLY the reason you shouldn’t be doing this. 

Watch this get a whole lot worse with AI powered outreach. 

PPS - I DO create my own content. So ner.

The face of a man who is about to ferry on out of here. 

On the road again to go see the legend that is Paul Thorley  on the Isle of Wight. 

We were supposed to meet before Christmas but choppy winds put a stop to that. 

But we are making it happen today. 
4 years in the making this is. 

I said I was gonna be intentional with who I hang out with this year. 

So this is me putting it into action. 

I’m almost on the ferry. See you shortly dude. 

Get the tea on. Milky. No sugar (sweet enough already 🤣).

No alternative text description for this image

Last night I sat in a room with 23 other men for 3 1/2 hours.

Trying to get that many men to agree on anything in such a short space of time is a miracle.

The reason we came together was to choose our new coordinator roles for the year ahead for our local a Band Of Brothers which is in Eastbourne.

I put myself forward for the funding coordinator role. 
The way we choose these roles is through sociocratic election.

If you're not familiar with the process, the job description is read out then people submit themselves to be nominated. Other people can nominate other people and then there is a yes no or objection held and those objections have to be voiced and the person has to respond to those objections.

In a room full of 23 men, it can get a little bit heated. 

I had to declare my intent for the role (and these roles aren’t a given. Many men challenged me on my ability to do the role).

I had to share what my gold and shadow was for that role.

My gold is my ability to be creative and bring fresh ideas through my playful side.

My shadow is that I keep my self small and can abdicate from responsibility when things get too much.
And I struggle asking for help.

But I came out the other side held.

One of the things we do, once the person has been nominated is we stand behind that man and hold them in place.

So they can feel the weight of the men behind their back.

I’ve never felt safe around men. I’ve always considered them a threat.

But last night I can firmly say I’d ride into battle with the men behind me. 
I trust each and every one of them.

Now imagine that in our culture. Men who trust other men, healing each other and the effect that would have on our community and culture.

Just a thought. 

Anyway the point of this post is I’m now leading the charge on funding for Eastbourne's ABandOfBrothers 

This funding allows us to help young men who are at risk of entering the prison system, to mentor them and tun them into productive members of our community.

So if anyone knows anyone in my network that would love to donate to this beautiful charity (it’s the only source of funding we get).

Please send me a DM and let’s chat.

This is an open letter to Spotify and CEO's Gustav Söderström and Alex Norstrom

I have been a paying customer of your product for over 16 years. 
I even joined your beta program back in the day. 

But this week I canceled my family plan subscription to Spotify and switched to Apple Music.

Let that sink in for a second. 16 years as a paying customer. Gone. 

Why?

Because you have turned your app into a video streaming service.

This isn’t what I signed up for initially. And bombarding us the users who pay a premium for your service with video content we can neither control or opt out of isn’t a great look.

The moderation is terrible and my son regularly listens to music on my wife’s phone on the school run.

Which means he is now being subjected to content that neither he or us (as parents) has any control over.

It appears I am not alone. There are pages and pages of customers complaining about this in your forums. 

What’s next, video advertising? 

You see I believe that big tech are slowly becoming the tobacco companies of yesteryear.

Hooking young users with dopamine inducing content that gets their young brains jacked in. Creating customers for life. 

And this needs a level of accountability and greater regulation.

I predict we are headed for a fairly big mental health epidemic in young children if this isn’t addressed over the next decade. 

So Spotify do better. Stick to what you’re best at and the reason I joined you in the first place. The ability to listen. 

I'm hoping this won't fall on deaf ears. 

If you want to add video content create a separate app or at least give us the option to disable it. 

Nick - A disgruntled customer that was once in love with your product and a very unhappy parent.

This is EXACTLY how it feels inside our community.
If you're looking for a space built by nerds for nerds?

Then look no further. 
This is precisely why we built our community The Hall of Heroes

So you can let that nerd flag fly proud. 
If you've never felt like you fit inside other business communities and felt shame around hiding your inner geek.

Then it's safe to say, you've finally found home 🤓

Come join us https://lnkd.in/es9E65yc

Nuff said really. 
Cheers Paul for the EPIC testimonial mate. 

It’s been a pleasure so far. 

If you want to spend more time doing the right stuff on here. 

Hit me up.

(Was great finally getting to meet you after all this time yesterday and go for a walk and talk in 3D. I still think I look like Captain Birdseye though 😂 ).

Lets' face it. The brutal reality is, running a business is tough. And it's hard to stay motivated and keep going some days.

So here's a couple of tricks this old fox uses to keep myself on the straight and narrow.

1) I look at data (A LOT). Take a look at this. This is the data from a new client I have started working with. 

Profile views and impressions are through the roof (you can see where we started working with each other). 

That little dip was Christmas.

But this data is also pointless without outcomes. So in 8 weeks of working together, we have generated 8 SQL's. Bear in mind this client only needs 3 clients a year. So we aren't stacking volume.

A little reminder that I know my onions 🧅

2) I remind myself how damn good (hey, somebody has to and it might as well be me) I am by looking at my recommendations and testimonials on the regular. 

Working with people you can make a real impact with and celebrating that (pretty much every day) is super important for your mind set. Well it is for mine at least. 

Like the lovely recommendation from Russell

It keeps you knowing you know your stuff. 

So there you go. A few of the ways I stay motivated. 

What are some of yours? I love to learn from others so fire away in the comments peeps.

"There are other people just like me out there”

Isn’t that a great thing. When you find your people. And spaces like that are few and far between. 

Fortunately Richard  did find them. 

And that’s a huge part of the reason I built The Hall of Heroes

A place where you can grow, level up, learn and earn. 

In a space with people who genuinely want to see you succeed. 

So if you’re a nerd. 
Are brilliant at what you do. 
And don’t know how to show up to let the world know it. 

Come join us. On the adventure of a lifetime. 

We take you on a QUEST ⚔️
To help you find your VOICE ❤️
LEVEL up your content 🔥
& SLAY your  revenge dragon 🐉

Take our free HERO test 
to discover your inner champion 

https://lnkd.in/eBz9zTGb

taplio

The Battle

Michele Fleming-Anwar

Nick Raeburn

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The Battle

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Nick Raeburn

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Nick Raeburn's LinkedIn Performance

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